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UXBRIDGE
Town Centre Vision
July 2025
Appendix 1
CONTENTS
PROJECT TEAM
Allies and Morrison Urban
Practitioners
Avison Young
Urban Flow
Brunel University
JA Projects
1 INTRODUCTION 1
2
VISION 1
4
3 PRINCIPLES
AND STRATEGIC MOVES 2
4
4
FRAMEWORKS 7
4
5 A
CTION ON THE GROUND 1
00
All plans in this document have been prepared
using Ordnance Survey mapping data used under
licence © Crown copyright Ordnance Survey
2023 OS licence 09121572 London Borough of
Hillingdon
Fig 1.1: His toric posters for transport in Uxbridge produced in the early 1900s. Source: London Transport Museum collection (permission requested), various artists
4
1.1 Introduction
Hillingdon Council commissioned a team led by Allies
and Morrison Urban Practitioners to prepare a vision
for Uxbridge Town Centre. Allies and Morrison Urban
Practitioners led the masterplanning process and were
supported by Avison Young (economy and property),
Urban Flow (transport), Brunel University (community
engagement) and JA Projects (short term interventions).
Hillingdon Council is reviewing the Local Plan, and
this Town Centre Vision provides an updated vision for
Uxbridge as a part of this Local Plan review.
The Uxbridge Town Centre Vision is a strategic piece that
sets out a high-level vision and framework for the future of
Uxbridge. It includes a movement strategy, development
strategy and public realm strategy, alongside a delivery
plan for short and long term interventions. The proposals
have been closely informed and shaped by community
engagement led by Brunel University.
This document follows a baseline analysis stage
which provided a detailed assessment of Uxbridge
Town Centre and the immediate hinterland areas.
It established an evidence base to inform a set of
principles and priorities for the vision.
This Town Centre Vision focuses on Uxbridge’s
centre. Its purpose is to provide a clear framework
for decision making - steering investment priorities,
setting principles for development and intervention
and providing the basis for landowners and investors to
confidently progress plans.
The vision is based on an extensive evidence base and
active community engagement. Many stakeholders
and representatives have given their time generously
and are eager to see the vision delivered once it is
agreed. The vision will act as a key document, setting a
strategy to achieve parts of the new Local Plan.
This document will be corporately adopted as Council
policy, and as such will direct funding and investment
decisions immediately. The document is a 15 year
vision and therefore stretches beyond existing planning
policy but will address the new Local Plan period.
5
The Uxbridge Town Centre Vision has provided an exciting
opportunity to explore a thoughtful and locally specific
response to the issues affecting high streets and town
centres across the country, and to embrace the assets
and roles which make the town centre such a key positive
feature for Uxbridge and its residents.
The first phase of community engagement ran between
June and August 2023 and wide variety of activities to
consult diverse user groups including key stakeholders,
community leaders, office workers, business owners,
students, and local residents. The methods used include
ethnographic observation, experiential mapping, on-street
interviews, walk arounds, focus groups, drop in sessions,
surveys, social media analysis and a public exhibition. In
total 1,097 people participated in the various community
consultation activities.
The second phase of engagement took place from
February to May 2025 and tested the draft content
of this Town Centre Vision. The feedback was
overwhelming supportive of the vision, principles and
strategic moves proposed. 73% of survey respondents
wholly agreed with the vision and each of the
principles were supported by between 76% and 92%
of respondents.
Fig 1.2: Phot ographs of engagement
events and activities
6
7
1.2 Why we need a vision
Purpose of the study
A coherent framework for future activity and
investment
The purpose of the town centre vision is to establish
a long term strategy within which short term
interventions can be delivered. The framework must
encompass a movement and transport strategy,
a development and renewal strategy, a land use
framework and a public realm strategy.
Some key aspects that the vision must explore are:
Public realm vitality: creation of new spaces to
socialise that will encourage the community to visit the
town centre more and support its businesses. These
include a new series of permanent and temporary
public spaces.
New activities: A programme of interventions such
as pop-up shops, maker spaces, and exhibitions that
bring new organisations into the town centre.
Better links: The improvement of connections
with surrounding areas, notably St. Andrews Park,
Fassnidge Park and Brunel University, to bring more
footfall into the centre, especially in the evenings.
Residential intensification: options for increasing
opportunities to live within the town centre.
Context
Policy context
This document sits within a unique policy context,
which was thoroughly reviewed during the baseline
stage. The review was important to understand the
huge amount of work that has already been done
examining Uxbridge town centre. The policy context
underpins the vision, understanding how the project
can build upon existing policy and where there may be
gaps in understanding/proposals.
Previous work
The vision is not starting from scratch. Much work has
been done before and the team have absorbed these
studies and built on them to establish a comprehensive
framework for future change. This includes 2016 We
Made That Strategy, 2017 DK-CM report and 2021 Re-
imagining Uxbridge High Street by Brunel University
for the Hillingdon Chamber of Commerce.
Source: Love Uxbridge BID
8
Baseline activities (stage 1)
Engagement activities:
• 1,097 people spoken to via interviews, focus
groups, walkarounds, drop ins and exhibition event
• User group analysis
• Meetings with key stakeholders, landowners and
local groups
• Initial findings (detailed report to follow in Sept)
• Social media analysis
Urban design analysis:
• Character analysis and mapping
• Public realm analysis and comparison with
previous studies
• Climate change considerations (mitigation and
adaptation)
Movement analysis:
• Meetings with Transport for London, Greater
London Authority and Hillingdon officers
• Data gathering
• Analysis of wider regional connections
• Impact assessments of built form on active
travel
Economic, social and commercial evidence
base:
• Examination of Uxbridge’s economy/office
base
• Examination of Uxbridge’s high street mix
• Demographic analysis and trends
• Implications of retail and office shifts
Source: Love Uxbridge BID
9
Vision study area boundary
The core study boundary is the designated town
centre boundary (shown in red on the adjacent plan).
However , the baseline analysis has also looked at the
immediate areas around this boundary, as well as the
wider catchment for the town centre. In addition to the
town centre boundary there are two additional sites
identified by Hillingdon Council for consideration. The
study area considers the major retail and commercial
spaces, transport interchanges and contains numerous
stakeholders.
Strategic connections
Uxbridge town centre is approximately 15 miles west
of Central London, located right on the western edge
of Greater London. It a Metropolitan Centre and the
commercial and civic focus for the London Borough of
Hillingdon. Uxbridge station is in the centre of the High
Street and is the western terminus for the Metropolitan
and Piccadilly underground lines.
Despite the direct links into central London, the
journey time is relatively long, especially in the context
of the connections that Hayes and West Drayton have
through the Elizabeth. The central reaches West
Ruislip nearby.
These east-west connections are stronger , however ,
than the north-south movement throughout the
borough. London Heathrow airport is south of Uxbridge
but not easily accessed. Many studies have examined
rapid bus transit between Uxbridge and Heathrow,
however , they have been deemed unviable.
1.3
Location and study area
10
HIGH STREET
YORK ROAD
OXFORD ROAD
ROCKINGHAM ROAD
HONEYCROFT HILL
BELMONT ROAD
HAREFIELD ROAD
COWLEY ROAD
HILLINGDON ROAD
HILLINGDON ROAD
PARK ROAD
Fig 1.3: Study ar ea - Uxbridge town centre boundary and additional adjacent opportunity sites. Source: © Crown copyright Ordnance Survey 2023 OS
licence 09121572
Fig 1.4:
Loc
ation plan - Uxbridge sits at the western edge of Greater London. Source: © Crown copyright Ordnance Survey 2023 OS licence 09121572
11
HIGH STREET
OXFORD ROAD
ROCKINGHAM ROAD
BELMONT ROAD
HAREFIELD ROAD
COWLEY ROAD
Tube
station
The
Charter
Building
The Pavilions
Police
Station
Buckinghamshire
New University
Fassnidge
Park
Civic
Centre
12
BELMONT ROAD
Tube
station
YORK ROAD
HONEYCROFT HILL
HILLINGDON ROAD
HILLINGDON ROAD
PARK ROAD
© Crown copyright Ordnance Survey 2023 OS licence 09121572
The
Chimes
Sainsbury’s
St Andrew’s
Park
Civic
Centre
Uxbridge
College
13
2
VISION
2.1 A vision for Uxbridge
WELCOME TO UXBRIDGE
Uxbridge will establish an identity as
a welcoming town centre for all.
Local people are hugely invested
in the town centre but they need
it to evolve and catch up with
their current needs and to more
proactively respond to future trends.
It will be a place where people can
live, work, visit, play, socialise,
network, exercise, stay and
meet daily needs
.
It will celebrate its past, but live in
the present, welcoming visitors and
encouraging inclusive community
living.
Sustainability and healthy living
will be at the heart of the town’s
future
with excellent walking
and cycling routes connecting
neighbourhoods and the town
centre, with high quality public
transport services.
16
17
2.2 Issues to be addressed
The Uxbridge Town Centre Vision project started
with an extensive analysis of the town centre. At the
outset a set of hypotheses about how the town centre
performs were established. These hypotheses were
informed by early conversations with stakeholders, and
were then tested through data analysis, surveys and
community engagement.
The result was a set of conclusions that nuances some
of the assumptions that many stakeholders had about
the town centre:
1. The town centre’s economy is not declining, but it is
vulnerable.
2. The town centre could serve its local population better .
3. The town centre has a comparatively small population,
but this is already growing and there is scope for
significantly more.
4. The town centre is not realising its potential,
particularly in relation to its built fabric, public realm
and overall character - many parts of the centre have
hidden qualities that could be much better celebrated.
5. The town centre has been undermined by layers
of transport infrastructure, particularly road
infrastructure.
6. The town centre has lost some of its innate flexibility
over time with the introduction of large format
buildings and major roads, but there is scope to re-
introduce greater adaptability.
These conclusions informed a set of three core themes
for the Vision:
• Building economic resilience
• Better serving local communities
• Enhancing the Environment
Under each of these themes, the team have developed
core principles for future change and strategic moves
that should be made to support change on the ground.
Chapter 3 outlines the three key issues that have
emerged from the baseline findings, the principles that
relate to each issue and strategic moves to address the
issue. A breakdown of their relationship can be found
on this spread.
Unlike many other centres, the town centre’s economy is
not declining, however it is vulnerable. Vacancy rates in the
town centre are problematic, both for retail and commercial
space.
As the town centre has absorbed previous changes and
responded to market demands, the physical nature of the
town centre has become increasingly inflexible. Major
roads and roundabouts now inhibit access into the town
centre and development, whilst large format buildings
mean the permeability of the town centre has been reduced
with block footprints becoming much larger and the routes
through them lost. The vision needs to re-introduce greater
flexibility to allow the town centre to more deftly adapt and
change to future needs.
There is demand for new activities in the town centre.
Local people want to see the town centre provide for
greater leisure and cultural uses in particular . Ambitions
for existing education institutions to have more of a town
centre presence would bring a new element into the heart
of the town centre, and the strategy should embrace this
opportunity.
Issue: Building economic resilience
Principle: Diversify the offer
Strategic move: Create a focus for leisure and
culture
Principle: Re-purpose to meet changing demands
Strategic move: Re-purpose the economy to
support office market at the heart of the town
centre
18
Principle: Better serve residents needs
Strategic move: Establish the Civic Centre as a
community hub
Strategic move: Future proof public transport
accessibility
Strategic move: Introduce new residential into the
town centre
The baseline analysis has shown that the town centre has
been undermined by layers of transport infrastructure,
particularly road infrastructure. Community engagement
has also emphasised how local people feel the quality of
the environment in the town centre has become degraded,
reducing the experience of users. There is a need to
address existing conflicts and safety concerns to create
safe and attractive walking and cycling routes into the town
centre.
Despite having a great historic legacy, the town centre is
not realising its potential. In many parts of the centre the
true character of the buildings and spaces has been hidden
where it could be celebrated. Outside of the town centre,
there are fantastic parks and landscape features, but inside
the town centre there is limited green space and planting.
This poses a risk as the climate changes and new greening
needs to be introduced to ensure the centre is attractive and
comfortable in the coming decades.
Principle: Restore effortless connections
Strategic move: Improve strategic connections for
cycling and buses
Strategic move: Enable local access whilst
protecting highway function
Principle: Recapture a network of public spaces
Strategic move: Restore a green character to the
town centre and celebrate its wider green links
Strategic move: Release the heart of the High
Street and Windsor Street
Issue: Serving local communities Issue: Enhancing the Environment
There is currently a mismatch between local communities’
needs and what the town centre provides. Uxbridge needs
to address under-representation of produce, health,
beauty and professional services, culture and leisure to
rise to the market changes and create a destination that
can serve all daily needs for surrounding communities.
The town centre should be less dominated by chain retail
and more influenced by the demographics of the local
population which would suggest greater diversity and the
support local entrepreneurs. Local communities including
Brunel students are in need of evening social and leisure
activities that do not involve drinking alcohol. Young people
are typically seeking these activities out in central London
rather than Uxbridge, which takes away from the centre’s
local economy.
In contrast to most other town centres, Uxbridge has a
comparatively small residential population. Whilst some
conversions and new developments are helping to grow
this, there is a need to encourage more people to live in the
town centre to both support vibrancy and viability.
19
2.3 Town centre strengths
Uxbridge Town Centre has many strengths, as
highlighted through the baseline analysis and
community engagement to date. The following bullet
points summarise the findings:
• The high street is protected from through traffic
and largely pedestrianised.
• The bus station is right in the heart of the town
centre and right next to the tube station.
• The centre boasts an historic high street with
significant sections of historic frontages and
buildings intact.
• The town centre has large number of students
present within its catchment (Brunel University,
Buckinghamshire University and Uxbridge College).
• The countryside is right on its doorstep – three
rivers, the Grand Union Canal, Colne Valley
Regional Park, London Loop route – 8 mins to
Fassnidge Park, 9 mins to Grand Union Canal and
River Colne and 11 mins to Dowding Park.
• Has direct public transport connections into
Central London and surrounding neighbourhoods
(e g Hillingdon, Ruislip, Ealing, Harrow and
Wembley) via the Piccadilly Line and Metropolitan
Line.
• Well connected to the South East and the country
as a whole due to proximity of both the M25 and
M40.
• Large and growing local economy with higher
levels of economic output than competitor town
centres.
• Economic mix is dominated by more productive
office based sectors including Professional,
Scientific and Technical Services and Information
and Communication These sectors are supported
by relatively good quality office stock across the
centre.
• Hosts a number of high profile economic
anchors that drive interest and footfall (e g
Buckinghamshire New University, Coca Cola,
Mitsubishi, Hertz, Herbalife, GiffGaff and General
Mills), as well as others within its catchment
including Brunel University and the Uxbridge
Industrial Estate.
• Serves an important civic function linked to the
presence of Hillingdon Civic Centre, Uxbridge
Magistrates Court and the Hillingdon Metropolitan
Police HQ.
• Home to some manufacturing activity and located
close to the North Uxbridge Industrial Estate which
is an important economic driver and attractor .
• Comparatively young, diverse and growing
population which sustains local expenditure and
creates vibrancy.
• Relatively mixed retail offer catering to different
groups and demographics via a range of
comparison and convenience occupiers. Retail
vacancy rates are an on going challenge but not as
much as in other parts of the country.
• The Chimes offers a comparatively high quality
retail environment complemented by other non
retail uses including the popular Odeon cinema
which is well patronised by students and residents.
• Delivery of large scale residential schemes around
the edge of the Town Centre is deepening and
extending the town centre catchment.
• Local people are invested and committed to the
town centre.
• The library has consistently been identified as
one of the strongest features of the town centre.
It is well loved by local people and is considered
a central hub, an important civic space and an
attraction for visitors.
• The town centre is used by a great variety of
social groups from diverse ethnic and economic
backgrounds.
• It is experienced as a functional and practical town
centre that people come to for their everyday needs
and considered a “convenient” place to do shopping
or run errands.
• The high street is highly valued by users as a social
space.
• The cultural diversity of the population is starting
to be well reflected in food shops and restaurants/
cafés.
20
“Getting to Uxbridge
is easy, I’m absolutely
happy with the buses.”
(Resident, white British
woman, 70s)
“People want to become
part of [Uxbridge’s] identity.
And that’s predicated primarily
on the environment that’s created.
One of the factors of environment is
architecture, and a branding of the
place.”
(Business Owner, British-Asian
man, 50s)
“The Civic Centre
square just reminds me of
the nice plazas and squares that
you get in other European countries.
So it gives us a flavour, especially
during the summertime.”
(Resident, British-Asian woman,
40s)
“People come in and they come
in to shop and they come in for the
social interaction as well.”
(Uxbridge BID)
21
2.4 Community input
The community engagement findings from Stage 1
were extremely helpful in understanding the needs and
desires of the Uxbridge’s communities. These findings
underpin the Town Centre Vision. The following
bullets summarise the suggestions from community
stakeholders for the future of Uxbridge Town Centre:
• Balancing future developments with the existing
aspects of the town centre that people cherish – both
its functional aspects and the features which enable
social interactions and participation in the life of the
community.
• Developing strategies that expand the town centre’s
civic and social functions towards an enhanced public
realm, easing pedestrian and cycling access, offering
more social spaces for encounters and free activities.
• A focus on increasing the independent retail and
food offering which takes into account the diverse
demographic of Uxbridge.
• Developing strategies to highlight the town centre’s
important and rich architecture and to inform about the
nearby green and blue spaces.
• Enhancing the physical environment of the town centre
by incorporating more ‘green infrastructure’ and
creating comfortable, shady spaces and water features.
• Developing a visible and regular programme of
community and youth events and leisure that will
simultaneously provide natural surveillance and
feelings of safety and promote the social life of
Uxbridge.
• Develop partnerships with local businesses,
corporations and services for training and job
opportunities for young people living and studying in
the Uxbridge area.
• Continuing to engage Uxbridge’s citizens in future
planning processes for the area.
• The next stage of this project will look at the vision
and objectives that should steer future change. This
will involve exploring particular opportunities and
understanding the degree of change needed in each
location to achieve these objectives.
The team has started to identify some principles and
key moves that might shape early thinking in the next
stage and these are set out here.
22
2.4 Community input
The second phase of public engagement tested the
draft principles, strategic moves and frameworks with
local people and stakeholders. An online survey was
completed by almost 200 local stakeholders in Spring
2025 and the feedback was overwhelmingly positive
and supportive. Strong support was registered for
each element of the draft vision. A number of detailed
comments were received and the final vision reflects
minor updates to address the points made in these
helpful responses.
23
3
PRINCIPLES AND
STRATEGIC MOVES
This section explores the three key issues that
Uxbridge town centre is currently facing, as set out
in the previous chapter . Principles are set out that
address each of the issues with Strategic moves that
are actionable moves to make positive change. This
first spread provides a brief summary of each of the
issues, principles and strategic moves.
The town centre is vulnerable due to high retail
and commercial vacancy rates. Central Uxbridge is
inflexible with a rigid movement network and vacant,
large footprint buildings.
Principle: Re-purpose to meet changing demands
It is key to work out Uxbridge already has and what
its strengths are, to ensure that development is
sustainable.
Strategic move: Re-purpose the economy to support
office market at the heart of the town centre
• Considering the future of large footprint office
blocks that are mostly vacant in the town centre to
adapt to the market’s current position
Principle: Diversify the offer
Creating reasons for people to visit and spend time in
Uxbridge with a focus on fun, leisure, culture, creativity.
This principle is about making the town centre fit for
the future.
Strategic move: Create a focus for leisure and culture
• Enhancing the leisure and culture offer , particularly
focusing this shift around the eastern end of the
High Street.
3.1
Introduction
Issue: Building economic resilience
26
Uxbridge Town Centre’s offer is not matching the needs
of the local communities; with an under representation
of produce, health, beauty and professional services,
culture and leisure uses. Uxbridge is dominated by
chain retail and not appealing to groups such as
Brunel students and those who do not drink alcohol.
Principle: Better serve residents needs
Ensuring that the day to day needs of different types of
people and communities are met within Uxbridge town
centre to increase visits and dwell times.
Strategic move: Establish the Civic Centre as a
community hub
• Considering different ways that the Civic Centre
and its forecourt can be better used to encourage
community uses and activity in this area of the
High Street.
Strategic move: Introduce new residential into the town
centre
• New homes in the town centre provides the
opportunity to support Uxbridge at all hours of the
day and introduce a new community.
Strategic move: Future proof public transport
accessibility
• Remodelling the bus interchange to create a
new public square and a set of legible and easily
accessible bus stops.
Transport infrastructure dominates the town centre
and the quality of the public realm is poor . Residents
and visitors feel that public safety and the ability to
walk and cycle freely within and into the town centre
are key issues that should be addressed.
Principle: Restore effortless connections
Understanding the important of restoring the quality of
the environment and the experience in the town centre
is to reconnect the High Street with its hinterland.
Strategic move: Improve strategic connections for
cycling and buses
• Strengthening sustainable connections from the
immediate hinterland into Uxbridge town centre.
Strategic move: Enable local access whilst protecting
highway function
• Re-prioritise, reallocate and relocate highway
infrastructure with the aim of maintaining the
route’s important strategic highway function.
Principle: Recapture a network of public spaces
Emphasising the importance of high-quality public
spaces that provide a place to dwell and sit aside from
shopping and activities.
Strategic move: Release the heart of the High Street
and Windsor Street
• Supporting local heritage and re-prioritising
pedestrian movement in the very centre of
Uxbridge.
Strategic move: Restore a green character to the town
centre and celebrate its wider green links
• Restoring the strategic connections along Canal, to
the local parks and complexes and other centres.
Issue: Serving local communities Issue: Enhancing the Environment
27
Key issue 1:
Building economic resilience
28
29
3.2 Building economic resilience
Ensuring a resilient town centre economy
In contrast to other town centres Uxbridge’s economy
is not declining, but it is vulnerable due to high and
ever-rising office vacancies. It also has an over-
representation of declining chain retail versus other
town centre uses. Diversification of uses and activities
in the town centre is needed to ensure the town centre
remains attractive and resilient.
Large office buildings pose a particular challenge
for the Uxbridge. The town centre has a vast amount
of office space, much of it in large format buildings.
This space makes an important contribution to the
local economy, but represents a vulnerability moving
forward. The Atrium and Charter Building have already
been re-orientated towards more flexible workspace,
but many other buildings present challenges and the
vision will need to explore opportunities for adaptation
and transformation, including introducing different
niche commercial typologies.
Fig 3.1: Offic e Vacancy Rates by Town Centre (2018-2022) Source: CoStar , 2023
Embracing the significant education sector
Uxbridge is in the enviable position of having two
universities and a major college. However , at present
the town centre does not benefit hugely from this.
Giving these institutions more of a role and presence in
the town centre is a major opportunity which should be
embraced.
Diversity of activities
The baseline analysis has shown there is a high
proportion of comparison retail in the town centre
but an under-representation of leisure, cultural
and community uses. Community engagement has
reinforced this message that local people would like
there to be more to do in the town centre.
“It is
lacking in choices
of restaurants. You used to
have a Pizza Express … at the
back end of The Chimes, you used
to have three restaurants which have
closed. So you have very little choice
if you want to have a gathering or an
occasion, other than fast, convenience
food”
(Resident, white British
woman, 50s)
“It’s
a very nice space
if you want to hang out
with friends and eat or shop, but
there’s not many activities you can
actually do.”
(Visitor response to ‘What do
you like about Uxbridge?’ At
the Echoes of Uxbridge
exhibition)
30
Fig 3.2: High Str eet Unit Composition by Town Centre, 2022. This shows centres like Watford outperform Uxbridge, despite being very
similiar in size. Source: Experian GOAD, 2023
The
Atrium
The
Charter
Building
The
Quays
Capital
Court
Pemberton
House
Occupied office space
Refurbished flexible office/
alternative occupier
Converted to residential
Vacant office buildings
Civic
Centre
Harman
House
31
3.3 Principle
3.4 Re-purpose to meet changing demands
The first principle is all about working with what
already exists, to be sustainable and avoid major
development disruptions in the centre. The strategy
should embed the circular economy in its approach and
look to re-use and adapt buildings and spaces to better
respond to changing market and consumer demand.
This principle will involve the following:
• Re-purpose vacant shop units - identify preferred
and viable new uses for existing vacant units, to
bring back the High Street and shopping centres to
their fullest potential.
• Re-imagine large office buildings - protect
the most viable and logical office buildings for
employment use, and find new viable uses for
others (both those that are currently vacant and
those at risk of vacancy in the short-medium term).
This could involve potentially creating a playbook
for how to approach the adaptation of office
buildings into the future.
• Enhance existing but under-used public spaces
including squares, green spaces and hidden
spaces. Employ a light touch approach to
improvements with the re-use of materials and
furniture.
• Improve the environmental performance of existing
buildings as part of re-purposing, to ensure they
remain attractive in the long term.
• Identify those existing buildings that represent
significant re-use challenges and consider future
options.
Re-use precedents: The Foundry
commercial and community
use building in Vauxhall (image
courtesy of Architecture 00); Re-
Tuna shopping mall in Sweden
(image courtesy of Lina Östling);
refurbished Faculty of History,
Cambridge; and innovation and
workspace in former Urania cinema
building in Zagreb (image courtesy
of Studio 3LHD and Jure Živković).
32
Good things already happening
• The Chart er Building is a great example of how a
large format office building can be re-purposed - into
a successful flexible work space in the heart of the
town centre.
•
The Piazza has seen inv
estment into the historic
buildings to create a new, interesting, attractive
destination. Further investment and occupiers are
needed to restore this area’s vibrancy.
•
Randall Plac
e Apartments sensitively adapted the
building of a former art-Deco department store to
create new home.
Case study: Urania Cinema
• The Ur ania Cinema in Zagreb has been transformed
from its former cinema use into a series of public
spaces that are used for cultural events and small
offices. The building has kept its original structure
but has been adapted to suit the needs of the
immediate community and market. The project has
successfully integrated new flexible, cultural uses
into the existing historic fabric. This is an effective
precedent for considering the future of the former
Regal Cinema in Uxbridge.
Fig 3.3: Exis ting assets to be celebrated
and/or their use intensified
33
Strategic move
3.5 Re-purpose office blocks outside of the core
A large part of re-purposing in the town centre will be
a focus on office buildings. Given the volume of office
stock in Uxbridge, a strong strategy is needed.
This strategic move is about considering the future of
the large footprint office blocks outside of the centre’s
core, in order to adapt to the current market and
strengthen the town’s economic position. This includes
the following:
• Re-purpose the economy to support the office
market at the heart of the town centre.
• Protect the area’s ‘best’ office stock (i.e. assets
that are high quality, flexible, well-located and
meet changing occupier needs) while allowing the
selective release of less appropriate stock.
• Support existing office buildings within good
proximity of the tube station and car parks (such
as Charter House and Belmont House).
• Allow underused office blocks outside of this zone
to re-purpose to other uses (such as community
services, educational uses and residential flats),
as long as support is provided to relocate existing
tenants into other office blocks in the area.
A criteria based approach will be established to
determine which office blocks should be retained or
re-purposed/re-developed. For each block a range
of factors will be considered such as the existing
vacancy rate, quality, EPC rating and potential for
refurbishment. The most important criteria will,
however , be the building’s proximity to the tube station
given the area around this node is likely to be the most
attractive in the town centre from a market demand
perspective. Maintaining a core of office stock in this
zone will also be important for supporting town centre
vitality during the working week, particularly during
the daytime and early evening.
Fig 3.4: Plan sho wing the proposed strategy to support office stock in proximity to the tube station
34
PRECEDENT: Angel Building, London
The building was previously a 1980s post-modern
office block, given a new life and look by AHMM.
The development includes new uses including a
public house, cafe, art spaces and flexible working
spaces as well as commercial office spaces. It has
responded to the changing markets and brought a
new type of visitor to the building aside from office
workers. Angel Building has activated previously
bare frontages, improved the public realm and
widened the pavement width to improve the
pedestrian experience.
Sustainability principles are key to this project. Two
examples are the structure and the wrapping. The
original concrete structure has been retained and
extended to save embodied carbon. It has also been
wrapped in new glazing, to create a new look and
aid with innovative heating solutions. In total, the
project has saved 7,400 tons of embodied carbon
dioxide, while providing 40 per cent more functional
space than in its previous state.
Images- © AHMM Architects
35
3.6 Principle
3.7 Diversify the offer
The strategy should be about creating reasons for
people to visit and spend time in the town centre
beyond meeting their day-to-day needs - with a focus
on fun, leisure, culture, creativity. This principle is
about trying to make the town centre fit for the future
and enhancing the evening and night time offering.
This is a priority that came directly from the community
engagement, from people of all ages. It will involve the
following:
• Introduce more leisure uses, to allow activities in
the centre beyond shopping.
• Explore scope for cultural uses as well as establish
events programme, in coordination with the BID
and Chamber of Commerce.
• Expand the breadth of food and drink - support
independent restaurants and food outlets,
embrace non-alcohol based food and beverage.
This is especially important for young people
and university students; as discovered by the
community engagement findings.
• Introduce more free events and activities - the
vision should identify spaces and intervene to make
them work.
• Emphasise the library function and former Regal
cinema as key cultural nodes in the town centre.
• Embrace universities as part of the town centre -
explore opportunities for Brunel University to have
a town centre presence in the form of an Innovation
Hub (this would require c. 2,000-3,500 sqm).
36
Retirement co-ho u s i n g , Chipping BarnetRetirement co-ho u s i n g , Chipping Barnet
Tem
porary work spaces by M e a n w hile Space, Wood Green
Tem
porary work spaces by M e a n w hile Space, Wood Green
University buil d i n g , Manchester
University buil d i n g , Manchester
Residential neighbourhood, S to c k h olm
Residential neighbourhood, S to c k h olm
Self Space, m e n t a l health careSelf Space, m e n t a l health care
Royal Festival H
all, South Bank
Royal Festival H
all, South Bank
F &B and retail, Bracknell
F &B and retail, Bracknell
W
aterside Park housin g , N e wham
W
aterside Park housin g , N e wham
Pla y g ro u n d and leisure, Peckham
Levels
Pla y g ro u n d and leisure, Peckham
Levels
Fig 3.5: Diagr am showing the potential uses to be
encouraged for different parts of the town centre
Leisure,
retail and
culture
Retail,
service and
community
Employment
and
residential
Commercial
and
residential
Civic,
community
and social
Image source: © Jan
Kattein Architects
Image source: ©
Luke O’Donovan
and PTEa
Image source: © Alice
Giddings, Metro
Image source:
© Ewan Munro
Good things already happening
• The Lo ve Uxbridge BID has held a programme of
highly popular events in the town centre, illustrating
the demand for these types of activities.
•
At the eas
tern end of The Chimes, the former
Debenhams unit is earmarked for new leisure uses.
This is planned to include a range of family leisure
activities.
•
Ov
er the last couple of years the High Street has
seen the introduction of food and drink outlets that
are less alcohol-focused, such as the various waffle
outlets and Bubble Tea shops.
Case study: Peckham Levels
• P eckham Levels is a major creative and cultural hub
that was formerly an underused multi-storey car
park. The building now provides a huge diversity in
uses from a children’s play area, to SME offices to a
3D printing lab. The benefits of the project include
over 450 new jobs, over 20% of studios rented
below market price as well as boosting the area’s
cultural identity and local economy. Peckham Levels
is a strong example of the provision of new uses,
diversification of a town centre’s offer , within the
parameters of an existing building to support the
circular economy.
Stre a t h a m Space Project
Stre a t h a m Space Project
Image source: ©
Nick Caville, Fuse
Architects
37
Strategic move
3.8 Create a focus for leisure and culture
A strong message from community engagement is
that as part of the diversification of the town centre
people would like to see a much enhanced leisure and
cultural offer . This strategic move is about considering
a shift in the offer for the eastern end of the High
Street towards this leisure and culture demand. This
will evolve the High Street offer so it is fit for the future,
and better reflects rapidly changing consumer demand
for ‘experiences’ and attracts a broader audience. The
strategic move involves the following:
• Establish new leisure and cultural uses in the town
centre.
• Focus these uses on the southern half of the High
Street and The Piazza.
• Support planned new uses in the former
Debenhams unit.
• Re-invigorate The Piazza and link across to a
revitalised Civic Centre forecourt for events.
• Adapt the former Regal Cinema into a new leisure/
cultural venue.
• Support existing F&B, leisure and cultural uses
on the High Street in this section through inward
investment and licensing, enabling a vibrant and
diverse daytime and evening economy with leisure
uses that support physical and mental health.
By concentrating new leisure and cultural activities in
this location a new role and vitality can be established
for the southern section of the high street. It would
build on many of the uses already there and coming
soon, and would be supported by investment in existing
public spaces to support outdoor events and activities.
Fig 3.6: Diagr am showing the spatial extent of the proposed leisure and cultural use focus
38
PRECEDENT: Gravity at Southside, Wandsworth
Gravity is an innovative mixed-leisure facility
that includes bowling, various games, mini golf,
go karting and more all integrated with new
technologies. It provides 100,000 sqft over three
floors.
The facility appeals to people of all ages including
families and young people. It is versatile in its ability
to attract children and families during the day with
activities and live music, and young adults at night
with a cocktail bar .
Gravity takes up a significant amount of space
in Wandsworth’s Southside shopping centre in
previously vacant units.
It has addressed vacancy issues, provided a new
type of leisure activity as well as attracting more
people into Wandsworth town centre.
Images © Gravity
39
Key issue 2:
Better serving local communities
40
Key issue 2:
Better serving local communities
41
3.9 Better serving local communities
A town centre that addresses its local
population
The baseline analysis found that the town centre
could serve its local population better than it currently
does. It was clear that the range of uses in the town
centre has not adjusted to the changes in catchment
population over the last 10-20 years, nor to some of
the wider market trends. The community engagement
confirmed that while much of the local population is
loyal to the centre, they do not feel it meets their needs
fully.
Addressing under-represented uses
Produce, health, beauty and professional services, as
well as culture and leisure uses are currently under-
represented in the town centre. When compared to
other similar sized town centres in the wider area,
Uxbridge has significantly less of these uses and
services.
The town centre is the most accessible node locally and
therefore is a very logical location to boost community
services such as health care. The opportunity to
establish an NHS health hub in the town centre should
be embraced to help meet local demand and ease
access to the range of NHS services.
Diversifying the offer to meet local ethnic and
cultural demographics
There is a healthy diversity in offer of independent food
shops along Windsor Street and in distinct areas such
as the Arcade. Providing a variety in offer of the retail
stores and services to better suit the demographics
of all local communities would strengthen the town
centre’s ability to be a destination for all.
Changing lifestyle trends as well as changing
demographics in the residential neighbourhoods
around Uxbridge mean there is much greater demand
for evening economy activities that do not involve
Fig 3.7: Age profil e of Uxbridge Town Centre’s immediate catchment (2020)
Fig 3.8: Population living within the centre by Town Centre (2011 and 2020)
42
3.9 Better serving local communities
6
Neighbourhood Development
Neighbourhood Development Summary
The cornerstone of this new operating model is the development of 6 Integrated Neighbourhood Teams co-located in 6
Integrated Neighbourhood Hubs.
1. Integrated Neighbourhood Teams
We propose to fully implement the recommendations of the Fuller Stocktake and create integrated neighbourhood
teams which are built from Primary Care and which adopt a population health management approach to tackling health
inequalities. These integrated teams will have 3 core functions:
1. Provision of Same Day Urgent Primary Care for people with non complex needs who regularly seek same day
access to Primary Care (33% of all GP attendances) delivered through 3 Super Hubs.
2. Proactive Care through risk stratification, case finding and enhanced case management for the 6,000 Hillingdon
population cohort most at risk with an emphasis on multi morbidity/ Frailty in the first instance delivered via our
Care Connection Teams and Care Home Support Service
3. Preventative and anticipatory Care for a range of population health JSNA priorities with an emphasis on
Hypertension, Anxiety/Depression and Obesity working through neighbourhood community champions and
associated mobilisation of community assets.
The 6 Integrated Neighbourhood Teams in Hillingdon will be built upon the 6 existing Primary Care Networks. In addition
to Primary Care, the teams will include integrated Community Nursing, Care Connection Teams, Care Home Support, MSK
Therapy, Podiatry, ARRS Therapists, Community Mental Health and aligned Adult Social Care. Each Neighbourhood Team
will have access to a third sector offer and mobilised community assets relevant to that neighbourhood.
We have agreed that each Neighbourhood Team will have a Joint Leadership Team with the PCN CD as the Clinical
Director which is representative of the HHCP Partnership and supported by an ‘employment passport’ that will enable staff
to work flexibly across care setting.
We are exploring options to provide integrated neighbourhood teams with a common digital record and task allocation
platform.
Community Physical
Health
• Community Nursing
• Care Connection Teams
• Care Home Support
• Integrated Therapies
General
Practice
3 x Neighbourhood
SDPC Hubs
• Same Day UC for Non
Complex Patients
• Diagnostics inc Bloods,
X-ray, ECG, Swabs
• OPAT
Community
Mental Health
Hubs
• CMHT, PCMH
• Psychology
• Psychotherapy
• Employment
Proactive & Anticipatory Care,
Whole Population Health
Same Day Urgent Care
6 x Integrated
Neighbourhoods
Third Sector and
Community Assets
Community Social
Care
Pharmacy, Dentistry &
Optometry
drinking alcohol. Uxbridge is well located to meet this
significant demand.
Supporting bus travel as a key transport mode
Uxbridge’s location on the boundary between London
and South Buckinghamshire means in many instances
buses are the most important public transport
service. There is a need to ensure the town centre
embraces this reality and makes arriving, travelling
and interchanging by bus a smooth and attractive
experience. Many local people expressed concern
about the quality of the Bakers Road interchange, in
particular its safety after dark.
Investing in civic pride
Local people are loyal and invested in Uxbridge town
centre, but many have found it increasingly difficult
to feel proud of the town centre over recent years.
Residents and local businesses would like to see
investment into interventions that will support civic
pride such as event spaces and an events programme,
communication and promotion of activities, signage
and maps.
Meeting the needs for a growing population
The baseline analysis highlighted the comparatively
small population that live in the town centre
compared to other town centres such as Watford or
Ealing. There are significant housing needs locally
and the town centre could offer a great location for
sustainable living. Some residential development has
come forward in recent years, but there is scope for
significantly more. Any new housing development in
the centre should be closely informed by the nature
of housing needs, ensuring it provides the best
quality housing in the most appropriate locations for
the people that can most benefit from a town centre
location.
Fig 3.9: NHS Diagr am outlining the planned strategy for health
care across Hillingdon, with the scope for Uxbridge to be
one of three Super Hubs in the borough
“I
know that
footfall is up, but that
doesn’t necessarily convert to
spend. And I think we need as a
town centre to strengthen our retail
and hospitality offer. Because I think
people are here, but getting them to
part with their money … So we need
to make sure that offer is here in
the town centre and they don’t go
elsewhere to spend the money.”
(Mike Crane, Uxbridge BID)
“One
of the things I would
focus on is making Uxbridge more
exciting. Obviously, there are shops that
are easy to use but how can you make it
more exciting?”
(Andy Sharma, Hillingdon Chamber
of Commerce)
43
3.10 Principle
3.11 Better serve residents’ needs
The town centre must meet the day-to-day needs of
the local population. It is about making sure people
can buy food, see their GP, visit the bank, get their
medication, borrow a book etc. This will give Uxbridge
Town Centre a new role for its local communities, being
able to fulfil more of their daily needs. This will involve:
• Re-orientate the mix to make it more locally
focused and inclusive.
• Address under-representation of produce, health,
beauty and professional services, culture and
leisure uses.
• Continue to diversify what is on offer in Uxbridge to
meet local ethnic and cultural demographics.
• Introduce more community uses, in particular
establish an NHS Super Hub within the town centre
(the NHS Super Hub requires 2,000 sqm).
• Address the lack of homes in the town centre and
provide new housing to serve local population’s
needs.
• Reduce the extent of core retail uses - consider
defining areas and frontages that make sense for
core retail, and let less viable locations move away
from retail use to find more suitable functions.
• Maximise the benefit to local communities by
giving educational establishments a presence in
the town centre and encouraging outreach through
courses and events.
Community precedents: Town centre
living in Hounslow; F&B with local
market in Southwark; refurbished
Westgate shopping centre in Oxford;
and reworked retail and leisure in
Walthamstow (all images © Allies and
Morrison).
44
Good things already happening
• St Andr ew’s Park and Randall Place Apartments are
new residential developments in and on the edge of
the town centre that have brought new residents into
the town centre.
•
The NHS is planning t
o restructure healthcare
throughout the borough, and sees Uxbridge Town
Centre as a good location for a Superhub facility.
•
Os
sulton Court Almshouses to the west of the town
centre is a high quality development of apartments
for local elderly people.
Case study: Lampton Road
• Lampt on Road, Hounslow is an example of
integrated town centre living, on the site of an
outdated and inefficient 1970s building. The homes
are affordable, well integrated with the surrounding
blocks, well connected by foot into Hounslow centre
and have a good level of greenery. The homes
come in different forms and have provided housing
for a diversity of household types in a central
location, strengthening the local economy. This is a
positive example when considering the potential for
Uxbridge town centre to cater for a range of housing
needs in a high quality format.
Fig 3.10: Diagr am showing roles of the
broad zones within the town centre
45
Strategic move
3.12 Establish the Civic Centre as a community hub
A strong message that came through from the
community engagement was the need to better provide
for community uses and services in the town centre.
An equally common comment was how people found
the Civic Centre to be an unwelcoming building and
space. This strategic move is about reconsidering and
applying ambition to the future role of the Civic Centre.
This involves the following:
• Establish the town centre as a the focus for
community services and activities with the Civic
Centre playing a crucial role as the focus for civic
activities.
• Opening up the Civic Centre campus as a
welcoming hub - bringing in more services beyond
Council departments and reworking the forecourt
and reception area to be much more community
orientated.
• Opportunity to incorporate a new NHS Superhub
as part of this hub either within a vacant campus
building or a large unit on the High Street.
• Use of vacant high street spaces for community
uses - groups, activities, services, attractions, and
encourage new community ideas such as a mending
and upcycling hub.
• Revamping the Civic Centre forecourt space on the
High Street into a vibrant community space would re-
establish it as the focus for larger events and could
include outdoor cinema, outdoor theatre and music,
as well as a complementary external market space to
the Pavilions.
Fig 3.11: Plan sho wing the focus for the community hub around the Civic Centre
46
PRECEDENT: Barking Town Square
Strategic move
3.12 Establish the Civic Centre as a community hub
Barking Town Square was in need of a welcoming
civic space, as previously the space was used as
a parking space. It has been transformed into a
attractive, human-scale area with a strong identity.
There are high-quality planters and street furniture
which allow for sitting and dwelling as well as a large
space that is now used for public arts and events.
This has improved the interface between Barking
Town Hall and the public realm - a great precedent
for the Civic Centre forecourt and surrounds.
Image credit: muf architecture / art
47
Civic Centre Square
Relatively modest interventions to the Civic Centre
forecourt could have a significant impact in both
opening up the Civic Centre as a welcoming community
hub and creating a space for cultural events and
community activities. The interventions could include:
• Rationalising some of the planters to open up the
space - creating clearer sight lines to entrances
and a more flexible and larger open area for
events.
• Maximising the setting and legibility of entrances to
existing and new facilities such as the new library.
• Enabling infrastructure to support more flexible
use of the space.
• Introducing banner posts along the edge of the
square to promote and advertise events.
Fig 3.12: Illus trative sketch of how the Civic Centre forecourt could
be transformed
48
Fig 3.13: Exis ting view of Civic Centre forecourt
49
Strategic move
3.13 Introduce new residential into the town centre
Introducing new residential into the town centre
creates the opportunity to support the centre at all
times of day and bring a new community into the town
centre. This strategic move involves:
• Encourage residential homes into the town centre
on a more significant scale than has happened to
date.
• Introduce high quality and well-designed schemes
in the short-medium term to set the tone and
ensure town centre living is well considered before
adding volumes of new homes.
• Grow the residential population within the town
centre boundary providing for a range of housing
needs including:
• Flats with good private and communal open space;
• Student residential developments;
• Smaller house types, not just flats - such as mews
and narrow townhouses;
• Retirement communities; and
• Specialist products - in particular affordable/social
housing.
• Ensure enhanced links are delivered to properly
link emerging residential developments such as St
Andrews into the town centre.
There are a number of vacant or underused buildings
that would offer good opportunities for well designed
conversions to residential. Existing buildings such as
the former Paralex building and The Atrium could be
converted to residential to serve community needs.
Other buildings such as Fountain’s Mill and Beaufort
House would offer great scope as student residential
conversions for post-graduate accommodation.
Ossulton Court Al m s h ouses, Uxbridge Ossulton Court Al m s h ouses, Uxbridge
W
aterside Park h o u sing, Newham
W
aterside Park h o u sing, Newham
Fig 3.14: Plan sho wing the ambition to explore the introduction of new homes in the town centre
Image source:
© Allies and
Morrison
Image source:
© Allies and
Morrison
50
PRECEDENT: Lampton Road, Hounslow
Images © Allies and Morrison
Lampton Road, Hounslow is a housing development
on a Council owned site adjacent to the town
centre. A series of housing blocks arranged around
courtyard spaces create medium - high density
homes next to Hounslow town centre. A range of
different housing typologies enables the scheme to
cater for a wide range of households and housing
needs, all with private outdoor space.
Each of the blocks represent different precedents
that could be introduced on infill or redevelopment
sites in the town centre.
51
Fountain’s Mill
The Fountain’s Mill building is a great heritage asset,
but one that has sadly been vacant for some time. The
re-use of this building could significantly enhance
the northern end of the High Street and help support
the green link connection along the Fray River . The
following could be considered:
• The Mill building would make a great home for
student residential provision, creating space for
post-graduates from local universities with the
scope to have communal facilities at ground floor .
• There could be scope to introduce a sensitive
extension in the yard space, fronting on to the High
Street to extend the use of the site.
• The piece of leftover land on the north side of the
Mill building could be converted into a new pocket
park that would set up the link along the Fray River .
Short term residential potential
The conversion of existing and underused buildings in
the town centre could deliver much needed housing in
the short term. For example, together , the Fountain’s
Mill site and Beaufort House could deliver around
120 post graduate student residential units. Other
buildings could deliver much needed residential
homes. For example, the conversions of the former
Paralex building, The Atrium and Harman House
together could deliver over 390 new residential flats
alongside refurbished office space and community
uses. Just these five sites illustrate the potential to
realise town centre living in the short to medium term.
Fig 3.15: Illus trative sketch showing how the Fountain’s Mill building
could be restored and extended as a student residential
hub in the town centre
52
Fig 3.16: Exis ting view
53
Strategic move
3.14 Future proof public transport accessibility
A key focus for future proofing public transport in
Uxbridge is to remodel the bus interchange as an
efficient and attractive through street. This will release
turning space to create a new public square and a set
of legible and easily accessible bus stops. The existing
bus garage would be relocated to a new all electric bus
garage facility away from the town.
Alongside remodelling the bus interchange, there is
also a need to re-plan existing bus routes to improve
the coverage around the town centre and wider
communities not currently well-served by bus services.
Across the town centre there will be improvements to
bus legibility, take up and reliability of services through
the introduction of orbital bus stops and integrated
cycle facilities (hire/stands) and information hubs
around the outside of town centre, alongside improved
walking and cycling routes from these hubs to the core.
Where possible, additional bus routes would be
extended and created that better link up the town
centre to the wider region including the Home
Counties, Brunel University, health care, schools and
leisure facilities.
Bus stops in Bourg - e n-Bresse, FranceBus stops in Bourg - e n-Bresse, France
Fig 3.17: Plan sho wing the proposed bus orbital route and town centre interchange
54
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