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Health Overview

Thursday 17th July 2025 • View on LB Hillingdon’s website
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👥 Attendance details📄 Agenda frontsheet PDF 344 KB📦 Agenda reports pack PDF 18 MB
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Lloyd White Head of Democratic Services London Borough of Hillingdon, Phase II, Civic Centre, High Street, Uxbridge, UB8 1UW www.hillingdon.gov.uk North West London Joint Health Overview & Scrutiny Committee Councillors on the Committee Councillor Ketan Sheth (Chair) (Brent) Councillor Natalia Perez (Vice-Chair) (H&F) Councillor Concia Albert (Westminster) Councillor Nick Denys (Hillingdon) Councillor Chetna Halai (Harrow) Councillor Lucy Knight (K&C) Councillor Marina Sharma (Hounslow) Councillor Claire Vollum (Richmond) Councillor Ben Wesson (Ealing) Date: THURSDAY, 17 JULY 2025 Time: 10.00 AM Venue: COMMITTEE ROOM 6 - CIVIC CENTRE, HIGH STREET, UXBRIDGE UB8 1UW Meeting Details: This meeting will be held as an in person physical meeting with all members of the Scrutiny Committee required to attend in person. For safety and accessibility, security measures will be conducted, including searches of individuals and their belongings. Attendees must also provide satisfactory proof of identity upon arrival. Refusal to comply with these requirements will result in non- admittance. This meeting may be broadcast on the Council’s YouTube channel HERE. Published: Wednesday, 9 July 2025 Contact: Chatan Popat (Strategy Lead – Scrutiny, London Borough of Brent) Email: chatan.popat@brent.gov.uk Useful information for residents and visitors Travel and parking Bus routes 427, U1, U3, U4 and U7 all stop at the Civic Centre. Uxbridge underground station, with the Piccadilly and Metropolitan lines, is a short walk away. Limited parking is available at the Civic Centre. For details on availability and how to book a parking space, please contact Democratic Services. Please enter from the Council’s main reception where you will be directed to the Committee Room. Accessibility An Induction Loop System is available for use in the various meeting rooms. Please contact us for further information. Attending, reporting and filming of meetings For the public part of this meeting, residents and the media are welcomed to attend, and if they wish, report on it, broadcast, record or film proceedings as long as it does not disrupt proceedings. It is recommended to give advance notice to ensure any particular requirements can be met. The Council will provide a seating area for residents/public, an area for the media and high speed WiFi access to all attending. The officer shown on the front of this agenda should be contacted for further information and will be available at the meeting to assist if required. Kindly ensure all mobile or similar devices on silent mode. Please note that the Council may also record or film this meeting and publish this online. Emergency procedures If there is a FIRE, you will hear a continuous alarm. Please follow the signs to the nearest FIRE EXIT and assemble on the Civic Centre forecourt. Lifts must not be used unless instructed by a Fire Marshal or Security Officer. In the event of a SECURITY INCIDENT, follow instructions issued via the tannoy, a Fire Marshal or a Security Officer. Those unable to evacuate using the stairs, should make their way to the signed refuge locations. Agenda 1 Apologies for absence and clarification of alternate Members - 2 Declarations of Interest - Members are invited to declare at this stage of the meeting, the nature and existence of any relevant disclosable pecuniary or personal interests in the items on this agenda and to specify the item(s) to which they relate. 3 Minutes of the previous meeting TO FOLLOW To approve the minutes of the previous meeting, held on 1 May 2025, as an accurate record of the meeting. 4 Matters Arising - 5 Maternity Provisions in North West London 1 - 204 6 Adult Mental Health 205 - 212 7 Reconfiguration of the ICB and implications on services 213 - 218 8 North West London JHOSC Recommendations Tracker 219 - 244 9 North West London JHOSC 2025/26 Work Programme 245 - 250 10 Any other business - Notice of items to be raised under this heading must be given in writing to the Deputy Director - Democratic and Corporate Governance or their representative before the meeting in accordance with Standing Order 60.

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Attendance
Present: Councillor Ketan Sheth, Councillor Concia Albert, Councillor Nick Denys, Councillor Chetna Halai, Councillor Marina Sharma, Councillor Claire Vollum, Vid Calovski, Linda Hunting, Chatan Popat, Sandra Taylor, Nikki O'Halloran, Kate Barker, Victoria Cochrane, Rory Hegarty, Dr Christopher Hilton, Rob Hurd, Toby Lambert, Pippa Nightingale, Katherine Shaw, Amie Tilford
Apologies: Councillor Natalia Perez, Councillor Lucy Knight, Councillor Ben Wesson

Agenda

1. Apologies for absence and clarification of alternate Members
2. Declarations of Interest
Members are invited to declare at this stage of the meeting, the nature and existence of any relevant disclosable pecuniary or personal interests in the items on this agenda and to specify the item(s) to which they relate.
3. Minutes of the previous meeting
To approve the minutes of the previous meeting, held on 1 May 2025, as an accurate record of the meeting.
4. Matters Arising
5. Maternity Provisions in North West London PDF 2 MB
📄 Maternity Provisions in North West London PDF 2 MB
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1. Executive Summary Executive data summary Metric Value / Insight Total births (2024/25) 26,486 births across 6 maternity sites Birth trends 1% increase vs. 2022/23, bucking national decline Largest ethnic group Asian women: 38.2% of births Births to White Women 34.6% of total births Births to Black Women 9.5% of total births Other ethnicities 18% combined (Mixed 4.2%, Other 13.6%) Stillbirth rates (All stillbirths) Ethnicity White Asian Black NWL 1.4 per 1000 3.7 per 1000 2.5 per 1000 London 2.3 per 1000 4.0 per 1000 4.1 per 1000 National 2.8 per 1000 4.1 per 1000 5.0 per 1000 Stillbirth rates (Term (post 37 week gestation)) Ethnicity White Asian Black NWL 0.7 per 1000 2.1 per 1000 2.8 per 1000 London 0.6 per 1000 1.7 per 1000 1.4 per 1000 National 0.9 per 1000 1.3 per 1000 1.2 per 1000 Home birth rate 1% of total births Birth centre rate 11% of total births Births in operating theatres 45% of total births; 17% of these were elective caesareans Midwife-to-birth ratios (range) 1 midwife per 19–25 births depending on site CQC ratings 4 sites rated Outstanding/Good; 2 sites Require Improvement Key equity priority Reducing disparities for Black and Asian women in stillbirth rates Summary infographic This report provides a comprehensive overview of maternity service provision across North West London, prepared for the Joint Health Overview and Scrutiny Committee in response to concerns about variations in maternity outcomes and the need to ensure equitable, high-quality care for all residents. In 2024/25, the six maternity sites in North West London oversaw 26,486 births, bucking the national trend of declining birth rates with a 1% year-on-year increase. Services are delivered by four NHS Trusts operating within a collaborative Local Maternity and Neonatal System (LMNS), supported by Maternity and Neonatal Voices Partnerships (MNVPs) and Cultural Safety Lead Midwives to embed equity, cultural competence, and service user engagement. Analysis of demand data shows stable yet variable patterns across sites, with moderate fluctuations in bookings and births, reflecting the high mobility of London’s population and the complexity of forecasting staffing needs. • Equity analysis highlights stark disparities in outcomes, with Black and Asian women experiencing significantly higher term stillbirth rates (2.8 and 2.1 per 1,000 births respectively, compared to 0.7 for White women) and higher rates of emergency caesareans. • NWL performs significantly better across all ethnicities than regional and national figures for all stillbirths, but these improvements disappear when only looking at term cases. These differences are likely multifactorial, driven by social determinants of health, barriers to early antenatal care, and systemic inequalities. • The LMNS has developed a five-priority Equity and Equality Action Plan addressing these challenges through inclusive service restoration, digital access, data quality, targeted prevention, and strengthened leadership. • Qualitative insights gathered through the 2024 CQC Maternity Survey, Healthwatch reports, and MVP engagement highlight key concerns around inconsistent communication, involvement in decision- making, staff availability, and culturally sensitive care. • Positive feedback also recognises examples of personalised, compassionate care and recent co- produced resources improving user experience. Collaborative working across NHS trusts, councils, voluntary organisations, and MNVPs has strengthened service delivery, with notable initiatives such as Hillingdon’s nationally recognised domestic abuse pathway, expanded support for families experiencing trauma and loss, and integration with family hubs to provide holistic support. To build on these foundations, the report recommends: Developing a five-year maternity strategy with birth rate forecasting and workforce planning, • Aligning local actions with national priorities including the Maternity Taskforce and Ten-Year Plan, • Embedding the MOSS toolkit for real-time performance monitoring, • Fully implementing the forthcoming regional Maternity Reducing Inequalities Care Bundle, • Strengthening co-production with service users and community partners, • Publishing disaggregated outcomes data to drive transparency and accountability. • By taking these actions, North West London can continue to improve the safety, equity, and personalisation of maternity care for all families. 2. Background and Context In the financial year 2024/25, the six maternity sites of North West London oversaw the care of women having 26,486 births. This represents a slight 1% increase from 2022/23 figures, suggesting that the region is bucking the national trend of declining birth rates. The people of North West London are served by six maternity units organised across four NHS Trusts. Each provider contributes to, and is an active member of, the Local Maternity and Neonatal System (LMNS), which is hosted by the Integrated Care Board (ICB). While each provider is sovereign in its decision-making, the LMNS plays an assurance, supportive, and improvement role, aiming to ensure equitable, high-quality maternity care for all residents. The table below outlines the six maternity sites and their services. Each site offers pregnant women and birthing people the full range of birth options, including home birth, an alongside midwifery-led birth centre, an obstetric unit, and elective caesarean section. Two of the units also offer private, non-NHS maternity care. Maternity care across North West London combines elements of primary and tertiary care. Antenatal appointments (scheduled pregnancy visits) are delivered either in primary care settings, such as children’s centres, family hubs, or GP surgeries, or within hospital antenatal clinics. Unscheduled antenatal care, excluding labour and birth care, is organised through triage centres located within each hospital, functioning as the maternity equivalent of an Emergency Department. Labour care begins either at home, through a triage centre, or within a midwifery-led birth centre, depending on the personalised birth plan made during pregnancy. In 2024/25, 1% of births occurred at home, 11% took place in a midwifery-led birth centre, and 45% occurred in an operating theatre; of these, 17% were elective caesareans performed before the onset of labour. Notably, a caesarean section requires approximately three times the length of stay and significantly greater staff, estates, and capital investment compared to a vaginal birth. Table 1 - Summary of maternity sites in the LMNS Trust Site NNU level CQC rating Birth numbers 2024/25 %Births in Midwife led setting % Births via CS Chelsea and Westminster NHS Foundation Trust Chel West Level 3 Good 5200 11.42% 48.21% West Middlesex Level 2 Outstanding 4700 14.35% 44.41% Imperial College Healthcare Queen Charlottes Level 3 Outstanding 5600 9.9% 43.62% Saint Mary’s Level 2 Outstanding 3300 14.77% 45.21% London North West Northwick Park Level 2 Requires improvement 3850 9.59% 46.36% The Hillingdon The Hillingdon Level 2 Requires improvement 3800 1.94% 43.19% While maternity and neonatal services are part of their wider hospital trusts, it is important to recognise that they operate as a distinct microcosm, with standalone elective and emergency care, community, and tertiary services. Care cannot be paused, and demand is variable and often unpredictable, making workforce planning particularly challenging. Each trust has a strong Maternity and Neonatal Voices Partnership (MNVP) group, a service user group that challenges the service to improve care, and acts as a critical friend when considering service provision. About the Local Maternity and Neonatal System (LMNS) The Local Maternity and Neonatal System (LMNS) plays a central role in coordinating services and driving improvements across North West London. Below is an overview of its structure and work. The North West London (LMNS) is a collaborative partnership bringing together maternity providers, commissioners, maternity and neonatal voices partnerships (MNVPs), local authorities, voluntary and community sector organisations, and service user representatives. Hosted by the North West London Integrated Care Board (ICB), the LMNS provides leadership, assurance, and strategic coordination for maternity and neonatal services across the region’s six maternity sites. The LMNS delivers its work through three key pillars: • Pillar 1 – Risk and Governance: ensuring effective oversight of safety, clinical governance, incident management, and adherence to national standards to promote a culture of accountability and continuous learning. • Pillar 2 – Workforce and Education: focusing on recruitment, retention, training, and professional development of maternity and neonatal staff to build a skilled, compassionate, and sustainable workforce. • Pillar 3 – Improvement: driving service development and transformation through quality improvement projects, innovation, and implementation of best practice to enhance outcomes and experiences for women, babies, and families. The LMNS team includes a dedicated Chief Midwife for NWL, Head of Maternity and Neonates and a Project Manager coordinating each of the pillars. It coordinates and facilitates various sector wide collaborations including the Cultural Safety Lead Midwives, Clinical Leads, fetal medicine networks, maternal medicine networks, specialist midwives, maternity data analysts, and administrative and engagement staff. Together, these professionals work closely with MVP Chairs, commissioners, and partners across health and care systems to improve safety, quality, and equity in maternity and neonatal services. The LMNS reports to NWL Integrated Care Board and aligns its work with national maternity strategies, NHS England requirements, and local priorities, ensuring that maternity services across North West London are responsive, evidence-based, and centred on the needs of women, babies, and families. North West London’s maternity services operate within the wider context of a renewed national focus on maternity safety, equity, and quality improvement. The government’s recently launched Ten-Year Maternity Plan and the work of the National Maternity Taskforce set out ambitious goals to reduce inequalities, improve personalised care, and enhance outcomes for mothers and babies across England. These national initiatives underscore the urgency and relevance of local actions described in this report. By aligning North West London’s maternity services with these strategic priorities, the LMNS can ensure our collective efforts are consistent with national standards and contribute meaningfully to the shared goal of safer, more equitable maternity care for every family. 3. Demand on Maternity Services Across North West London, analysis of monthly booking and birth trends from April 2022 to March 2025 demonstrates stable yet variable demand on maternity services across the six maternity sites. While bookings consistently exceed births at all sites, this attrition is expected and reflects both the high mobility of pregnant women in London—who may move or transfer care—and natural pregnancy losses occurring before birth. Fluctuations in monthly activity underscore the inherent unpredictability of maternity demand, which presents ongoing challenges for workforce and capacity planning. Notably, trends vary by site, with some showing steady or increasing bookings and others reflecting more stable or declining patterns. These data highlight the importance of maintaining flexible, responsive staffing models and ensuring equitable access to high-quality maternity care across the diverse boroughs of North West London. Maternity services sit within a context of ever-increasing scrutiny, following many disappointing episodes of care across the country. A recent call from the Secretary of State for a rapid review of Maternity Care, has highlighted this. It is also important to recognise that this increased scrutiny results in an increased assurance burden for both individual trusts and the LMNS. The diagram below highlights just some of the many reporting structures maternity services need to follow: Figure 1 - Reporting burden on maternity services While demand for maternity care is currently managed at an individual provider level, North West London is progressing towards a centralised maternity booking system. The planned Centralised Maternity Booking Hub will integrate referrals for all six maternity sites, consolidating back-office booking functions into a single system. This new model aims to improve timeliness, reduce duplicate bookings across trusts, and ensure that booking data accurately reflects the needs of North West London’s population. By enabling more accurate demand forecasting and prioritising equitable access for local women and birthing people, the centralised approach will help ensure that service planning remains focused on the needs of NWL residents, especially in the context of changing regional pressures such as the Start Well programme. Ultimately, this transformation will strengthen our ability to provide safe, timely, and responsive care across the sector. Appendix 1 outlines the ‘bookings’ (pregnancy referrals received) and ‘births’ data for the six sites in the sector, with an explanation on the main population they serve. Ethnicity breakdown of maternity service users The chart below illustrates the ethnic breakdown of total births across North West London. The largest proportion of births, at 38.2%, occurred among Asian women, reflecting the significant South Asian communities in boroughs such as Brent, Harrow, and Hounslow. White women accounted for 34.6% of births across the region, followed by Black women at 9.5%. Births among women of Mixed ethnicity comprised 4.2%, while the ‘Other’ category, which includes ethnicities not captured in standard classifications or those who chose not to state an ethnicity, represented 13.6% of total births. This distribution highlights the considerable ethnic diversity of the North West London population, underlining the importance of culturally competent, personalised maternity care that meets the needs of all communities. Currently the ethnicity data collected is controlled by National NHS teams, however there is a desire within the LMNS to de-aggregate the data to provide more granular detail. 4. Outcomes and Equity Analysis Equity is at the heart of maternity and neonatal service design and delivery in North West London. Our Local Maternity and Neonatal System (LMNS) has developed a detailed Equity and Equality Strategy aligned to national guidance, aiming to address disparities in outcomes for mothers and babies, particularly those from Black, Asian, and minority ethnic backgrounds and families living in deprivation. Our analysis highlights that while overall maternity outcomes in North West London are comparable to national averages, significant variation persists across ethnicities, boroughs, and deprivation levels. Data shows that minority ethnic pregnant women account for over half of all pregnancies in the sector, with the highest proportions of ethnic diversity and deprivation found in outer boroughs such as Brent, Harrow, and Hounslow. Maternal and neonatal outcomes, including rates of preterm birth, low birth weight, and stillbirth, are worse among Black and Asian families and in areas of higher deprivation. The LMNS has developed a five-priority action plan, provided in the appendix. Since launching the North West London Equity and Equality Strategy in early 2023, Figure 2 - Total Births by ethnicity significant progress has been made across all priority areas, translating plans into concrete actions to reduce inequalities in maternity outcomes. Notably, work has advanced on improving data quality, including the development of an inequalities dashboard incorporating deprivation and ethnicity data, alongside ongoing work to enhance Maternity Continuity of Carer (MCoC) data accuracy. Workforce initiatives have been a major success: 178 international midwives were recruited, supported by 4.5 WTE professional development midwives, and student midwifery placements expanded from 136 to 193 across the sector. Cultural safety training has reached over 100 staff, with Cultural Safety Lead Midwives appointed in all four trusts to drive inclusivity within services and the workforce. Key tools to reduce language and digital barriers have also been rolled out, such as CardMedic, which received excellent feedback at Chelsea and Imperial. Meanwhile, maternity champions have been mobilised in three boroughs, maternity community assets mapped, and co-produced resources developed with MVPs to ensure women and families are better supported. The LMNS’s innovative Supportive Signposting model was relaunched in collaboration with all eight local authority family services to connect women to vital community resources. The region’s Maternal Medicine Networks are now fully operational, offering multidisciplinary support for women with complex medical needs. Efforts to tackle stillbirth have included lengthening antenatal appointments, embedding commissioned translation tools, implementing the nationally accredited BSOTS triage system, and ensuring compliance with all six elements of Saving Babies’ Lives Care Bundle Version 3. These achievements demonstrate the LMNS’s commitment to creating real change in how maternity care is planned and delivered, with a focus on partnership working, inclusivity, and building trust with local communities. Crucially, the LMNS recognises that improving equity requires ongoing engagement and co- production with the diverse communities we serve. Action plans will continue to evolve, guided by feedback from service users and frontline staff, to ensure maternity services in North West London are safe, culturally competent, and equitable for all families. Disparities analysis We have selected to highlight two quality improvement projects that we are working on with inequalities focus, identifying the differences and the current action plan to improve equity. Full details are within the appendices. The first looks at an interesting difference in mode of births that have been identified. While the overall number of caesarean births appears broadly similar across ethnic groups, there are notable differences in the proportions of elective versus emergency caesareans. For example, Black and Asian women show higher rates of emergency caesareans compared to elective procedures, whereas White and Mixed ethnicity women have a more balanced distribution. These differences are striking and suggest multifactorial causes, potentially including variations in maternal health, access to early antenatal care, communication barriers, or systemic biases in the provision of planned caesareans. Further investigation into these disparities is warranted to understand underlying drivers and ensure equitable, personalised maternity care for all women. Stillbirth rates. Like the rest of the country, North West London has stark disparities in stillbirth rates across different ethnic groups. White women experience a term stillbirth rate of 0.7 per 1,000 births, whereas Asian women face a rate of 2.1 per 1,000 and Black women 2.8 per 1,000 — representing threefold and fourfold increases in risk compared to White women, respectively. These differences are significant and highlight persistent inequalities in maternity outcomes. Such disparities are likely multifactorial, reflecting the combined effects of social determinants of health, pre-existing health conditions, differential access to antenatal care, communication barriers, and structural racism within healthcare systems. Addressing these inequities is essential to achieving safe, personalised, and equitable maternity care for all families. Impact of Start Well The Start Well programme, a major transformation initiative led by North Central London Integrated Care System (ICS) in collaboration with North West London partners, aims to improve outcomes and experiences for women, babies, and families by redesigning maternity and early years services. Although led by NCL, the programme’s proposals for new maternity care models, enhanced continuity of carer, and streamlined antenatal and postnatal pathways will directly influence families who cross boundaries between North Central and North West London. Start Well’s focus on delivering more care closer to home, reducing health inequalities, and prioritising personalised care planning is expected to support shared LMNS ambitions to improve equity and safety. Ongoing joint work between the two regions will ensure that the implementation of Start Well supports consistent, high-quality, and equitable maternity care for families living or booking across both ICS footprints. Our centralised booking hub will ensure there is limited impact to the women of North West London. Maternity Safety Improvement Efforts The combined efforts of the LMNS and various improvement projects have resulted in significant improvements in key measures. This includes a significant reduction in both stillbirth rates and hypoxic- ischemic encephalopathy (HIE, a type of brain injury a newborn can receive following a lack of oxygen at birth) from 2023/24 to 2024/25 rates. The Healthcare Safety Investigation Branch (HSIB) has reviewed this, and confirmed it appears to be a true improvement rather than a statistical artefact, and we are pleased that our improvement efforts appear to be improving outcomes for the families of North West London. Northwick Park Hospital has recently achieved a significant milestone by successfully exiting the Maternity Safety Support Programme (MSSP), reflecting the extraordinary commitment and collaborative efforts of staff at all levels. Over recent years, the team at Northwick Park has implemented extensive quality improvement initiatives, strengthened governance structures, enhanced staff training, and prioritised co-production with service users to improve safety and experience. This remarkable achievement demonstrates what can be accomplished through focused, sustained work to address challenges and drive meaningful change. Meanwhile, The Hillingdon Hospital remains on the MSSP and is making substantial progress. Building on learning from other trusts, Hillingdon has taken bold steps to improve safety and quality, including leadership changes, workforce development programmes, and strengthened clinical oversight. Early signs show positive impacts on culture, incident response, and service-user engagement, highlighting the dedication of staff to delivering safe, high-quality care for families. 5. Experiential and Qualitative Insights Understanding and addressing the lived experiences of women, birthing people, and their families is central to improving maternity services in North West London. Recent qualitative insights gathered from the 2024 CQC Maternity Survey, local Healthwatch reports, Maternity Voices Partnerships (MVPs), and provider engagement have highlighted key areas requiring attention to ensure care is consistently safe, respectful, and person- centred. Common themes identified across multiple NHS trusts include concerns about the clarity and timeliness of information provided during pregnancy, labour, and the postnatal period. Many women reported receiving inconsistent or insufficient information about induction processes, pain relief options, or discharge plans, leading to confusion and increased anxiety. • A prominent issue is involvement in decision-making. Service users described feeling excluded from discussions about their care or experiencing a lack of personalised conversations about birth plans, particularly during unexpected changes to clinical management. This can contribute to a sense of disempowerment and reduce satisfaction with care. • Staff availability and responsiveness also emerged as recurring concerns, with women and families reporting delays in call bell responses on postnatal wards, difficulty obtaining timely support for infant feeding, and variable experiences of emotional support from staff. These factors directly impact perceptions of safety and compassion in care. • Experiences varied across ethnic and socioeconomic groups, with women from Black, Asian, and minority ethnic backgrounds more likely to describe negative interactions, communication challenges, and perceptions of dismissive or culturally insensitive treatment. Inconsistent access to interpreting services was highlighted in both Healthwatch reports and MVP feedback, with families raising concerns that inadequate communication can compromise informed consent and safe decision-making. Despite these challenges, positive examples of compassionate, personalised care were also reported, demonstrating the dedication and skill of maternity staff across the sector. Initiatives co-produced with MVPs and community groups— such as updated antenatal information packs and culturally tailored birth preparation resources—show early signs of improving experiences. The 2024 Care Quality Commission (CQC) Maternity Survey has been instrumental in highlighting priority areas for improvement across the sector. Each trust produced a detailed report outlining its specific findings and proposed actions, which were reviewed collectively through the LMNS. By analysing these individual trust reports together, a combined focus for 2025/26 has been developed, ensuring shared priorities and coordinated efforts to address common themes— particularly communication, involvement in decision-making, and staff responsiveness—across all maternity services in Nort h West London. 6. Collaborative Working Collaborative working is the foundation of high-quality, equitable maternity care across North West London. Through strong partnerships with NHS trusts, local councils, voluntary and community sector organisations, and service user representatives, our Local Maternity and Neonatal System (LMNS) ensures that maternity services are responsive to the diverse needs of the population we serve. A notable example of effective collaboration is Hillingdon Hospital’s award-winning maternity pathway for women experiencing domestic abuse, which has been recognised nationally for its proactive, multi-agency approach. The pathway combines routine enquiry, specialist midwife support, and close coordination with local domestic violence charities and safeguarding services, ensuring vulnerable women receive timely, compassionate care in a safe environment. Equally important is the collaborative work undertaken to improve support for families experiencing maternity trauma and loss. Across North West London, all six maternity sites now offer dedicated bereavement midwives, specialist counselling services, and regular remembrance events co-organised with local charities such as Sands and Tommy’s. These services were developed in partnership with families and Maternity Voices Partnerships (MVPs) to ensure they meet the emotional and cultural needs of diverse communities. Our MNVPs remain central to collaborative working, providing a structured, independent voice for service users across boroughs. MVPs co-produce information resources, contribute to service redesign, and participate in monthly governance meetings, ensuring women’s voices are heard at every level of decision- making. Family Hubs across boroughs further extend this collaborative model, bringing together maternity, health visiting, early years, and social services under one roof to support families holistically from pregnancy through the first years of a child’s life. As highlighted in the NW London Equity and Equality Report, we also work with a wide range of organisations to address the wider determinants of health and improve outcomes. These partners include Home-Start, Maternity Action, local faith organisations, community centres, and mental health charities, all of whom play a vital role in ensuring women and families receive the right support at the right time. Collaborative initiatives such as tailored breastfeeding support groups, culturally appropriate antenatal classes, and social prescribing models have been co-designed and delivered with these partners to address inequalities and improve experiences. Moreover, the sector-wide response to the Covid-19 pandemic demonstrated the power of partnership working, with MVPs, councils, voluntary groups, and NHS teams collaborating rapidly to develop multilingual communication materials, virtual antenatal education, and innovative outreach strategies targeting communities at highest risk of poor outcomes. These examples show the strength and breadth of collaborative working in North West London, placing partnership with women, families, and communities at the heart of efforts to deliver equitable, safe, and compassionate maternity care. These collaborative efforts are not just complementary to clinical care but fundamental to achieving our shared goals of equity, safety, and personalisation. By working hand in hand with families, community organisations, local councils, and voluntary sector partners, North West London’s maternity services are better equipped to address the complex social, cultural, and economic factors influencing outcomes. Sustaining and expanding these partnerships will be key to ensuring every woman and birthing person receives high-quality, compassionate care that meets their individual needs, regardless of background or circumstances. 7. Recommendations. To ensure that maternity services in North West London remain safe, equitable, and fit for the future, we recommend the following strategic actions: 1) Develop a five-year maternity strategy for North West London A comprehensive five-year strategy should be created, shaped by robust data insights predicting future birth rates and demographic shifts across boroughs. This strategy should address workforce needs, estate planning, digital transformation, and equity priorities, ensuring services are sustainable and responsive to the changing needs of our communities. 2) Align local actions with national maternity priorities Recent announcements from the government’s National Maternity Taskforce and the new Ten-Year Maternity Plan highlight a clear national commitment to improving safety, equity, and personalised care. North West London should ensure full alignment with these national priorities, adopting emerging recommendations from the independent maternity inquiry and integrating them into local service planning. 3) Utilise the MOSS Toolkit and Dashboard The Maternity Outcomes Surveillance System (MOSS) toolkit and dashboard offer real-time insights into maternity safety and performance indicators. Embedding the routine use of MOSS across trusts will strengthen proactive risk identification, enable early intervention, and support data-driven quality improvement across the sector. 4) Implement the Maternity Reducing Inequalities Care Bundle The forthcoming regional care bundle to reduce maternity inequalities represents a major opportunity to address persistent disparities in outcomes. Led by the Head of Maternity and Neonates for the LMNS, this bundle will introduce targeted interventions focused on continuity of care, culturally competent communication, enhanced screening, and tailored support for women at highest risk. We recommend full adoption of the care bundle across all six maternity sites with clear accountability and progress monitoring. 5) Strengthen co-production and community partnerships Building on the successes of collaborative work with Maternity Voices Partnerships, family hubs, and community organisations, we recommend formalising co-production mechanisms within the five-year strategy. Regular engagement with diverse communities must remain central to designing and delivering services that meet the needs of all women and birthing people. 6) Maintain transparency through data and public reporting We recommend ongoing publication of disaggregated data on key outcomes—including caesarean rates, induction rates, stillbirths, and neonatal morbidity—by ethnicity, deprivation, and borough. This transparency will drive shared learning and accountability while fostering public trust in maternity services. By taking these actions, North West London can build on current strengths and address longstanding challenges, ensuring maternity services are safer, more personalised, and more equitable for every family. Conclusion. This report has highlighted both the strengths and the areas for improvement within maternity services across North West London. It demonstrates the commitment of NHS trusts, the LMNS, and maternity and neonatal voices partnerships (MNVPs), community organisations, and staff at every level to providing high-quality, safe, and equitable care for every woman, birthing person, baby, and family. Significant progress has already been made, including Northwick Park’s successful completion of the Maternity Safety Support Programme, collaborative work to address maternity trauma and loss, and innovative programmes such as Hillingdon’s domestic abuse pathway. However, challenges remain, particularly around reducing disparities in outcomes for women from Black and Asian backgrounds and ensuring consistent, culturally competent care. By building on the recommendations outlined in this report—including the development of a five- year strategy, implementation of the forthcoming regional Maternity Reducing Inequalities Care Bundle, and strengthened partnerships with communities—North West London can continue to lead the way in transforming maternity services. Through sustained focus on safety, workforce development, equity, and co-production, we can ensure that all women and birthing people receive personalised, compassionate, and high-quality maternity care, now and into the future. Appendices 1 – Equality and Equity strategy 2 – Value of North West London ICB report 3 – Booking hub project plan 4 – Mode of birth project 5 – Stillbirth project

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📄 Appendix 1 - NWL Maternity Equity Equality Report , item 5. PDF 13 MB
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North West London Integrated Care System and Local Maternity System Equity and equality analysis and action plan for maternity services 2 Please note, within this report when we refer to a woman, women, mother or mum, we are including anyone regardless of gender identity. Key messages 1 Equality and equity runs through everything that we do as a Local Maternity System and Integrated Care Board 2 NW London Local Maternity System understands our gaps and we are committed to closing them 3 System level Engagement and Co-production is the foundation for service redesign that meets the needs of our people (service users, partner organisations and staff) 4 This will be an evolving and fluid strategy responsive to change as need emerges 3 Executive Summary Addressing health inequalities is a core principle of the way we approach maternity service design and delivery across NW London. We know that 80% of what impacts health inequalities happens outside of healthcare settings. All responses and actions require a system wide approach to ensure we improve health outcomes for our communities. Developing this strategy has been an opportunity to bring all stakeholders and networks together to ensure that the system is listening and responding to the inequality agenda. This is about creating real change in how we work with our residents. This strategy should be viewed as an action plan, subject to iteration and expansion as the needs of our population and staff evolve over time. It aims to lay the foundation for future service development and puts listening, understanding and responding at the heart of maternity care in NW London. Addressing the five priorities, as laid out in the ‘Equity and equality guidance for local maternity systems’ (NHSE, 2021) www.england. nhs.uk/publication/equity-and-equality-guidance-for-local-maternity-systems/, we have identified gaps in our data collection and service provision. Gaps that NW London LMS is committed to close. We acknowledge that this will be a complex journey and to do it properly will take time. 80% of what impacts on health inequalities happens outside of healthcare settings 4 Priority 1 Priority 1 reflects on how stakeholders in maternity and neonatal services came together to provide a coordinated response to the global Covid-19 pandemic, enabling maternity services to continue throughout. Adaptations to the way we work and deliver care had ramifications that continue to this day. A number of innovations, specifically targeting those at increased risk of the adverse effects of Covid-19 during the pandemic were developed and have been maintained. This includes online appointments such as antenatal online open forums with midwives and doctors to discuss topics of interest or concern, increased social media presence and access to a modified social prescribing intervention.. Priority 2 Actions taken and further plans in development to mitigate against digital exclusion are covered in Priority 2. This section includes understanding how our population use and interact with digital tools for health, and how the LMS and ICS ensure that no person is left disadvantaged because of the technology used to deliver care. Priority 3 Priority 3 is an analysis of where we are at as a system in terms of our compliance of data submission on ethnicity and deprivation to the Maternity Systems Data Set (MSDS). Maternity services across the eight boroughs covered by North West London ICS are at differing levels of digital maturity. With the establishment of the ICS, in July 2022, and acute provider collaborative, in September 2022, we expect to see accelerated progress towards achieving our digital ambitions. A maternity digital strategy, aligned to ICS digital ambitions will be shared in late autumn 2022. Priority 4a Addressing wider determinants of health inequality is central to all our strategic work streams, with a desire to drive and implement meaningful change that makes a difference to local women and our workforce. In Priority 4a, we look at our population demographic including, ethnic diversity and levels of deprivation. A community asset map commenced in May 2022 and continues to be refined, as we evolve our understanding of how maternity services interact with existing community agencies and networks. This enables holistic care that encompasses interventions to support the wider determinants of health. Workforce inequalities are addressed through analysis of the 8 NHS Workforce Race Equality Standard (WRES) indicators. Priorities 4b-4e In Priorities 4b to 4e we address how we mitigate health inequalities for local women with actions on prevention, treatment and education. Over the coming five years, we expect more participation in the design and development of our services by those who use them. We will breakdown organisational, cultural and hierarchical structures to ensure that all barriers to the receipt of high quality, safe maternity and neonatal care for all are removed. For our staff, we describe plans that aim to reduce conscious and unconscious bias in the workplace and grow a culture of mutual respect and inclusion for all. Action plans are in place across the hospital trusts 5 in NW London to reduce race inequality and create proportional representation of staff at all levels of service. How we work together as a system will be crucial to achieving maternity equity and equality ambitions for NW London. The foundations for collaborative service design and delivery with all our ICS partners are being laid. Perinatal and Maternity Services are joining the local place- based partnership forums to ensure alignment of priorities across the system. Priority 5 Priority 5 discusses how the LMS is embedded into the ICB programme and governance structure and how we envisage future partnership working. A lot of work has already been undertaken to develop this formal strategy and align it with the ambitions of the ICS. We see this as only the start of a much greater vision. The need for greater engagement and co-production with our population and staff has never been more apparent than in the current climate, as we continue to work with employees and citizens to keep them safe through the evolving Covid-19 pandemic. We know that understanding the local population, maternal and perinatal needs is not simply about having the data and stating ambitions, but also about continuous engagement with our people. We will take the time to stop and listen to the people’s voice to ensure that it informs all areas of maternity service, design and delivery. The LMS and ICS are committed to further investment in engagement activities in order to ensure that action taken towards reducing inequalities is meaningful to the population. During the period from December 2021 to May 2022, work has been undertaken to improve data analysis to help us better understand our population’s health needs. Significant progress has been made, yet there is more to be done. At the end of every section within this report, there is an ‘action box’ outlining what further actions need to be undertaken. Progress against these actions will be monitored monthly through the NW London maternity cultural safety group. The production of this report enables the system to realise our baseline position, understand where gaps are present and thus take directive action towards reducing inequalities and inequity in maternity services. The report tells us both what we do and what we don’t know. The pandemic years have highlighted the ability of the NHS to rapidly respond to changing need. Acutely aware of the internal pressures within maternity and the wider NHS and externally from changes in our society, the priorities laid out here are subject to change. As we demonstrated during the pandemic, NW London LMS is adaptable and resilient to change. This strategy will act an anchor to ensure that equity and equality is at the heart of what we do, pointing us in the right direction to make systemic changes to maternity service provision that are equitable, inclusive and responsive to the needs of the population we serve. Work has been undertaken to improve data analysis to help us better understand our population’s health needs. 6 Contents North West London Integrated Care System and Local Maternity System Executive Summary 3 Introduction 8 Aims 8 Values 8 Background to North West London Local Maternity and Neonatal System and Integrated Care System 9 Priority 1: Restore NHS services inclusively 12 Intervention 1: continue to implement the Covid-19 four actions 17 Priority 2: Mitigate against digital exclusion 18 Intervention 1: Ensure personalised care and support plans (PCSPs) are available in a range of languages and formats 18 Priority 3: Ensure datasets are complete and timely 25 Intervention 1: on maternity information systems continuously improve the data quality of ethnic coding and the mother’s postcode. 25 Priority 4: Accelerate preventative programmes that engage those at greatest risk of poor health outcomes 29 Priority 4a: Understand your population and coproduce interventions 29 Intervention 1: understand the local population’s maternal and perinatal health needs (including the social determinants of health). 29 Intervention 2: Map the community assets which help address the social determinants of health 46 Intervention 3: Baseline assessment of maternity and neonatal staff experience by ethnicity priority 56 Intervention 4: Plan to co-produce interventions to improve equity for birthing people, babies and race equality for staff 75 Priority 4b: Action on perinatal mortality and morbidity 80 Intervention 1: Implement maternal medicine networks to help achieve equity 80 Intervention 2: offer referral to the NHS Diabetes Prevention Programme to women with a past diagnosis of gestational diabetes mellitus (GDM) who are not currently pregnant and do not currently have diabetes. 87 continued... 7 ...Contents Intervention 3: Implement NICE CG110 antenatal care for pregnant women with complex social factors 89 Intervention 4: implement maternal mental health services with a focus on access by ethnicity and deprivation 91 Intervention 5: ensure personalised care and support plans are available to everyone 95 Intervention 6: ensure the MVPs in your LMS reflect the ethnic diversity of the local population, in line with NICE QS167 99 Intervention 7: Additional intervention 102 Priority 4c: Action on perinatal mortality and morbidity 103 Intervention 1: implement targeted and enhanced continuity of carer, as set out in the NHS Long Term Plan 103 Intervention 2: implement a smoke-free pregnancy pathway for mothers and their partners 107 Intervention 3: implement an LMS breastfeeding strategy and continuously improve breastfeeding rates for women living in the most deprived areas 110 Intervention 4: culturally-sensitive genetics services for consanguineous couples 112 Recommendations/Actions 113 Priority 4d: Support for maternity and neonatal staff 114 Intervention 1: roll out multidisciplinary training about cultural competence in maternity and neonatal services. 114 Intervention 2: when investigating serious incidents, consider the impact of culture, ethnicity and language 117 Intervention 3: implement the Workforce Race Equality Standard (WRES) in maternity and neonatal services 120 Priority 4e: Enablers 132 Intervention 1: Establish community hubs in the areas with the greatest maternal and perinatal health needs 132 Intervention 2: work with system partners and the VCSE sector to address the social determinants of health 134 Priority 5: Strengthen leadership and accountability 137 Action plan and high level time line October 2022 – April 2026 142 Conclusion 156 Appendix 1 Glossary 158 Appendix 2: List of organisations we work with 163 Appendix 3: Action plan 169 8 Aims To improve: • equity for mothers and babies from black, Asian and mixed ethnic groups and those living in the most deprived areas. • race equality for staff. Priority 1: Restore NHS services inclusively. Priority 2: Mitigate against digital exclusion. Priority 3: Ensure datasets are complete and timely. Priority 4: Accelerate preventative programmes that engage those at greatest risk of poor health outcomes. Priority 5: Strengthen leadership and accountability. Introduction The national maternity equity and equality guidance published by NHSE in September 2021 set out two aims guided by three values and presents five priorities. www.england.nhs.uk/wp-content/uploads/2021/09/C0734-equity-and- equality-guidance-for-local-maternity-systems.pdf Five priority areas Proportionate universalism To ‘raise and flatten’ the inequalities gradient, universal action is needed with a scale and intensity that reflects need. Collaboration Achieving equity will require unity and co-ordinated effort across many stakeholders, especially to tackle the social determinants of health. Co-production Interventions are more likely to be culturally, socially relevant and clinically effective if parents and staff work in partnership to improve clinical quality. Values www.england.nhs.uk/wp-content/uploads/2021/09/C0734-equity-and-equality-guidance-for-local-maternity-systems.pdf 9 Background to North West London Local Maternity System North West London’s Local Maternity System (NW London LMS) covers a population of over 2.1 million people across eight London boroughs (WSIC, 2021). The birth rate in NW London has declined (as predicted by ONS data) year on year since 2018/19. In 2021/22 there were 27,341 live births across the six maternity units encompassed within the NW London ICS footprint. Pregnant women can choose where to give birth, subsequently not all births are to families registered with GPs in NW London. However, within our geographical boundaries approximately 25,000 births a year, are to families registered with GPs in NW London. Extending across acute and community provision, our maternity services are accessible for all, with the choice of birth at home, in a midwifery led birth centre or on an obstetric led labour ward available at each of the six maternity units. Established in January 2017 as a recommendation from the Better Births Five Year Forward View for maternity www.england.nhs.uk/wp- content/uploads/2016/02/national-maternity-review-report.pdf, the NW London LMS brings together obstetric, midwifery and neonatal leads, commissioners, service users and other stakeholders involved in the provision of maternity and neonatal services. Recognising that neonatal care is intrinsically linked to maternity services, the NW London LMS now includes representation from neonatal services and has evolved into the NW London local maternity and neonatal system (LMNS) in June 2021. NW London LMNS is firmly established within the NW London Integrated Care System. Maternity, recognised as a priority for the ICS has a programme team to enable the LMNS to achieve its ambition to work collaboratively to deliver high quality, safe services that are tailored to the needs of the population we serve. As the ICS evolves we are developing stronger links with our colleagues in acute, primary and community settings and with borough based partners. NW London Integrated Care System The NW London Integrated Care System (ICS) covers the eight boroughs of NW London and brings together all health and care organisations working to deliver against the four core national objectives of ICSs which are to: Our ICS is currently led by an independent Chair, Penny Dash, and Chief Executive, Rob Hurd. • Improve outcomes in population health and health care • Prevent ill health and tackle inequalities in outcomes, experience and access • Enhance productivity and value for money • Support broader economic and social development 27,341 live births across the six maternity units in 2021/22 10 Integrated Care Board The Integrated Care Board in North West London is called NHS NW London. It is the statutory NHS organisation responsible for developing a plan for meeting the health needs of the population, managing the NHS budget and arranging for the provision of health services in NW London. Now ICBs are legally established, clinical commissioning groups (CCGs) have been abolished. We serve a population of over 2.1 million people who live across the eight boroughs of NW London. We plan and allocate NHS resource to deliver a wide range of services including mental health services, urgent and emergency care, elective hospital services, and community care. NHS NW London takes on the NHS planning functions previously held by clinical commissioning groups (CCGs) and is likely to absorb some planning roles from NHS England in the future. Borough Based Partnerships In NW London we have eight borough based partnerships bringing together the NHS, local authority and other local partners in the delivery of local healthcare. Maternity and neonatal services at NW London acute hospital trusts There are four acute hospital trusts that provide maternity and neonatal services in NW London, located across the system with six maternity units. The number of births at each unit varies between 3,000 and 5,700 per year. There are two level three neonatal units, three level two and one special care unit. Figure 1 shows the trusts and the number of births and level of neonatal care available at each hospital and figure 2 shows the position of each maternity unit in NW London. Acute provider trust Maternity unit Annual number of live births (2021/22) Neonatal care provision Chelsea & Westminster Hospital Foundation Trust (CWHFT) Chelsea and Westminster Hospital 5,643 Level 3 West Middlesex Hospital 5,019 Special care baby unit Imperial College Healthcare NHS Trust (ICHT) Queen Charlotte’s and Chelsea Hospital 5,402 Level 3 St Mary’s Hospital 3,172 Level 2 London North West Hospitals NHS Trust (LNWHT) Northwick Park Hospital 3,968 Level 2 The Hillingdon Hospitals NHS Foundation Trust (THH) Hillingdon Hospital 4,137 Level 2 Total live births 27,341 We serve a population of over 2.1 million people who live across the eight boroughs of NW London Figure 1. Maternity and Neonatal Services in NW London 11 There are six hospital maternity units in North West London To find out more speak to your GP or a midwife Hammersmith & Fulham Kensington & Chelsea 21 City of Westminster 3 Northwick Park Hospital Maternity Department Watford Road, Harrow, HA1 3UJ 020 8869 5252 www.lnwh.nhs.uk Northwick Park or Kenton Kenton 114, 182, 183,186, 223, H9, H10, H14, H18, H19, N18 Hillingdon Hospital Maternity Department Pield Heath Road, Uxbridge, Middlesex, UB8 3NN 01895 279471 www.thh.nhs.uk Uxbridge or West Drayton U1, U2, U3, U4, U5, U7 and via Uxbridge Road 427, 607 Ealing Hounslow Hillingdon Harrow Brent 1 2 3 H H H H H H Queen Charlotte’s and Chelsea Hospital Maternity Department 150 Du Cane Road, London W12 0HS 020 3312 6135 www.imperial.nhs.uk East Acton or White City 7, 70, 72, 95, 220, 272, 283, N7 Chelsea and Westminster Hospital Maternity Department 369 Fulham Road, London, SW10 9NH 020 3315 6000 www.chelwest.nhs.uk Earl’s Court or South Kensington 328, C3 from Earl’s Court Tube or 14, 414, 211 (from South Kensington), N31 West Middlesex University Hospital Maternity Department Twickenham Road, Isleworth, Middlesex TW7 6AF 020 8321 5007 / 6420 www.westmidmaternity.org.uk Hounslow East Isleworth or Syon Lane 110, 117, 267, 235, 237, 481, H20, H28, H37 and N9 St Mary’s Hospital Maternity Department Praed Street, Paddington, London, W2 1NY 020 3312 6135 www.imperial.nhs.uk Paddington Station Paddington Station 7, 23, 27, 36, 46, 205, 332, 436, N7, N205 Figure 2: Geographical representation of maternity units across LMS area 12 Priority 1: Restore NHS services inclusively INTERVENTION 1: Continue to implement the Covid-19 four actions. Work is ongoing to address Priority 1 to ‘Restore NHS service Inclusively’, with the ICB working collaboratively in close partnership with providers, colleagues in public services, the voluntary sector, and with communities to increase the scale and pace of the NHS action plan to tackle health inequalities and protect those at greatest risk. Women from black, Asian and ethnic minority backgrounds have long been known to face additional maternity risks, with maternal mortality rates significantly higher than for white women. The Covid-19 pandemic further highlighted stark health inequalities and urgent action has been taken by NHS England (NHSE) to recommend additional measures to protect expectant mums, including increasing uptake of Vitamin D and undertaking outreach in the neighbourhoods and communities and have a lower threshold for referral, MDT escalation and admission. The four specific actions have been addressed collaboratively by the LMS, with local variations allowing for local needs and specifications. 1. Increasing support of at-risk pregnant women – e.g., Making sure clinicians have a lower threshold to review, admit and consider multidisciplinary escalation in women from a black, Asian and ethnic minority background. All trusts are using the NW London antenatal and postnatal Covid-19 screening tool co-produced collaboratively by NW London maternity voices partnership (MVP) and LMS. The tool increases service user awareness of their individualised risks, which can be influenced by social, psychological, or physical co-morbidities. It enables health professionals to ensure that all pregnant women receive individualised risk assessments. The tool also emphasises that those who fall into high categories should be opportunistically advised that they may be at higher risk of Covid-19 complications and should seek help early if they are concerned about their health. The tool outlines specific high-risk categories to ensure that clinicians are aware and escalate appropriately. The Covid-19 pandemic further highlighted stark health inequalities and urgent action has been taken by NHS England (NHSE) to recommend additional measures to protect expectant mums 13 Primarily directed at the attention of service users, the tool should be completed by the service user and used to prompt conversation with the healthcare provider at: booking, 28, 36, 40 weeks’ gestation, and at every antenatal triage assessment or antenatal admission. Where one or more risks are identified, the woman is given a ‘think covid, think co-morbidities’ sticker to place on their notes to further alert. The postnatal element of the screening tool is completed prior to discharge from the maternity unit and placed with the discharge notes for the community midwives. At both London North West University Hospital (LNWUH) and Chelsea and Westminster Hospital Foundation Trust (CWHFT), the screening tool has been embedded within the antenatal notes for discussion during booking and follow-up antenatal appointments. At the Hillingdon Hospital NHS Trust (THH) and Imperial College Healthcare NHS Trust (ICHT), the tools are available for clinicians to add to hand- held notes. In addition to the screening tool, all providers developed and implemented local Standard Operating Procedures (SOP), that clearly state the escalation process for symptomatic and non-symptomatic pregnant women. The SOP provides staff with guidance for Covid-19 screening and helps the clinician act accordingly. All current guidance clearly states that clinicians should advise women of black and Asian ethnicity that they are at higher risk of complications due to Covid-19 and to seek medical advice early. In addition, it states that clinicians should apply a low threshold for testing, reviewing, multidisciplinary team (MDT) escalation and admitting women from black, Asian or ethnic minority backgrounds who present with suspected or confirmed Covid-19. The SOPs have localised pathways of care and flowcharts to support clinicians in selecting the most appropriate care for those affected by Covid-19 at each stage of their maternity episode (antenatal, intrapartum, and postnatal). All NW London maternity service providers recommend the Covid-19 vaccination for service users and staff and have been involved in sector-wide and regional initiatives to increase uptake of vaccination. The Covid-19 recovery and response plans are discussed, developed, reviewed, and amended collaboratively by the LMS board monthly. All NW London maternity service providers recommend the Covid-19 vaccination for service users and staff 14 2. Reaching out and reassuring pregnant black, Asian and minority ethnic women with tailored communications During the first wave of the Covid-19 pandemic, the NW London Maternity Transformation Programme (MTP) seized the opportunity to accelerate its support to the birthing community with a range of interventions developed in partnership with the NW London MVPs. The LMS worked closely with all its stakeholders to deliver not only tailored communication but also tailored services to women and families, focusing specifically on those known to be at increased risk of Covid-19 co-morbidities. Reduced fetal movement videos In response to service user uncertainty about the availability of maternity services during the height of the pandemic, an initiative started at LNWUHT and further developed by the LMS and MVPs created video messages in 20 languages and British Sign Language to alert women to the need to seek medical attention at any time, day or night, for reduced fetal movements. The videos were co-produced with support from the London Perinatal Board (LPB) and distributed on social media and uploaded to clinical commissioning group (CCG) provider, and primary care websites across the capital. Healthy pregnancy infographic Working with service users in NW London, LMS developed an infographic (figure 3) to inform women about how to stay healthy in pregnancy and beyond, including the importance of vitamin supplementation, hand hygiene, social distancing, healthy diet, and exercise. The poster was printed and distributed to children’s centres, GP surgeries, maternity units, pharmacies and posted on websites and social media sites throughout the sector. Figure 3 Example of peer lead tailored communication, designed by service users for service users. 15 Meet the Midwife virtual events During the Covid-19 pandemic, to counteract increasing uncertainty, isolation, and reduced contact with healthcare professionals, each of the maternity providers with their MVPs set up virtual online sessions with midwives and obstetricians via a range of social media and video conferencing channels. The events, covering a range of topics, proved popular and reached diverse groups of service users. Many of these virtual forums continue today. Supportive signposting Based on the social prescribing model introduced into primary care in 2019 as a Long Term Plan initiative, the LMS developed a modified version named ‘Supportive Signposting’ (SSP). This was launched to counteract reduced contact with midwives during the pandemic. SSP is designed to support people with a wide range of social, emotional, or practical needs. It can help to strengthen personal resilience and reduce health inequalities by addressing the wider determinants of health, such as debt, poor housing, and physical inactivity, by increasing people’s active involvement with their local communities. It particularly works for people with long-term conditions (including support for mental health), for people who are lonely or isolated, or have complex social needs which affect their wellbeing. One year after inception, whilst still in the mists of the pandemic, an evaluation of the SSP service, demonstrated there was a substantial uptake from black, Asian, and ethnic minorities. Further details regarding this service are discussed in priority 4a, intervention 2. NW London Post-Birth Contraceptive Service The NW London Post-Birth Contraceptive Service www.nwlondonics.nhs.uk/news/news/postnatal- contraception-NW-London launched in early 2019, is a collaboration between sexual health services, local authorities, commissioners, and maternity service providers. Long-Acting Reversible Contraceptives (LARCs), such as intrauterine devices/ systems (IUD/IUS) and subdermal implants (SDI), are the most effective methods and can be inserted immediately after childbirth. Practical training to insert the devices occurred in all the trusts, with a good uptake from all clinicians. In response to women experiencing increased difficulty in accessing the full range of contraceptives during the pandemic, implementation of the service was expedited to ensure that women were offered their contraceptive of choice prior to leaving the hospital after giving birth. The NW London Post-Birth Contraceptive Service launched in early 2019, is a collaboration between sexual health services, local authorities, commissioners, and maternity service providers. 16 Managed quarantine services and Afghan evacuee response In August and September 2021, NW London was at the epicentre of the managed quarantine service (MQS) hotels and response to receiving evacuees from Afghanistan. Out of a total of 73 MQS hotels in England, 24 were based in NW London. It quickly became apparent that many families detained in quarantine required maternity care, both acute and advisory. The MTP coordinated a response that provided tailored communication for new arrivals. Information packs detailing how and when to access services were distributed to all hotels. Community midwives, accompanied by interpreting services were mobilised to attend where required, with transfers into maternity units arranged for service users requiring acute care. Many families arrived in England without essentials. The response package included the distribution of nappies, clothes, and new-born equipment (prams, sterilising kits, slings etc) to those in need. The provision of tailored and individualised communication continues to be a priority in NW London. All our maternity and neonatal services have increased their use of interpreting services and are exploring innovative models of improved communication. Regular online Q&A sessions with midwives continue and Maternity Voice Partners (MVPs) are working hard to reach out to those known to be at increased risk of adverse outcomes. Our experience during the pandemic demonstrated that NW London LMS has the capabilities and resilience to rapidly mobilise to changing needs. Information and guidance regarding Covid-19 continues to be updated on websites, social media and via the Mum and Baby app, which is being translated into alternative languages. We remain prepared for further mobilisation should it be required. 3. Ensuring discussions about vitamins, supplements and nutrition in pregnancy are taking place with all women. Women with low vitamin D may be more vulnerable to coronavirus so women with darker skin or those who always cover their skin when outside may be at a particular risk of vitamin D insufficiency and should consider taking a daily supplement of vitamin D all year. People of black, Asian and minority ethnic backgrounds with melanin-pigmented skin and those who cover their skin whilst outside are at an increased risk of developing vitamin D deficiency. The current UK NHS advice www.nhs.uk/pregnancy/keeping-well/vitamins-supplements-and-nutrition/ recommends vitamin D supplementation to all pregnant women from black, Asian and minority ethnic backgrounds. NW London clinicians, midwives, GPs, and obstetricians routinely discuss the importance of vitamin D supplementation. All guidelines alert professionals to the need for those who are pregnant and breast- feeding and from black, Asian, and minority ethnic backgrounds to take a higher dose of vitamin D supplement. Clinicians will offer testing to those who present as symptomatic of vitamin D deficiency at any stage of pregnancy. The LMS have released communication on vitamin D prophylaxis to reiterate the importance of maintaining an adequate vitamin D level during pregnancy and breastfeeding via the ‘NW Our experience during the pandemic demonstrated that NW London LMS has the capabilities and resilience to rapidly mobilise to changing needs 17 London Covid-19 Screening tool’ and healthy pregnancy infographic. In addition, midwives encourage women to sign up for the Healthy Start scheme www.healthystart.nhs.uk/ that supplies vitamins for free. NW London sector-wide guidelines for Vitamin D testing and supplementation advise testing for vitamin D deficiency only if symptomatic. However, London North West University Hospital Trust (LNWUHT) has introduced routine vitamin D testing at booking for all service users, enabling those who have low vitamin D to receive a higher dose prescription before becoming symptomatic and severely deficient. THH, ICHT, and CWHFT aspire to introduce similar policies and are working with the NW London ICB medicine management team to develop revised sector-wide guidelines to this effect should the audit from LNWUHT be favourable to the change in policy. 4. Ensuring all providers record on maternity information systems the ethnicity of every woman, as well as other risk factors, such as living in a deprived area (post code), co-morbidities, BMI and aged 35 years or over, to identify those most at risk of poor outcomes. Recent Maternity System Data Set (MSDS) submissions from all NW London maternity service providers demonstrate Clinical Negligence Scheme for Trusts (CNST) compliance regarding deprivation, co- morbidities, BMI, age, ethnicity or complex risk factors. Maternity services in NW London are developing a digital strategy that will address further improvements required to improve data capture, accuracy and our use of data intelligence. Action Priority 1 : Restore NHS services inclusively Intervention 1: continue to implement the Covid-19 four actions. Fully embed the Covid-19 screening tool both the antenatal and postnatal elements at all units Audit Covid-19 screening tool for effectiveness Evaluate impact of tailored communications – healthy pregnancy poster, reduced fetal movement videos Evaluate impact of routine vitamin D testing for all pregnant women at LNWUHT In collaboration with Primary Care and Medicine Management develop standardised NW London agreement for testing and treatment of vitamin D deficiency in pregnancy Work with providers to improved capture of ethnicity and derivation status and reporting on maternity IT systems 18 Priority 2: Mitigate against digital exclusion INTERVENTION 1: Ensure personalised care and support plans (PCSPs) are available in a range of languages and formats NW London LMS is committed to offering its population the flexibility of digital and face to face consultations. Our aim is to ensure that evidenced based, meaningful discussions with a clinician in either digital or personal interactions is available for those using our services and that a risk assessment, at each consultation occurs and an outcome documented. Service users are provided with information in both paper and digital format via a range of sources and in a range of languages. Translation services are available and widely used in all maternity units and community midwifery settings. Evaluation of all our services is important to assure quality of provision and is central to exclusivity and personalised care for families. The need for personalised care in maternity services is a core recommendation in the Better Births report Our aim is to ensure that evidenced based, meaningful discussions with a clinician in either digital or personal interactions is available for those using our services 19 (2016) and the NHS Long Term Plan (2019). In March 2021, the NHS published a personalised care and support planning (PCSP) guidance for LMS www.england.nhs.uk/wp-content/uploads/2021/03/B0423- personalised-care-and-support-planning-guidance-for-lms.pdf focusing on various aspects, including the availability of PCSPs in different languages. This national guidance and the NW London ICB strategy on personalised care are explored more in priority 4b intervention 5. NW London ICB is highly motivated to develop a robust digital strategy to act on reducing inequalities, support digital inclusion and obtain accurate data to understand deprivation and ethnicity within our population. The maternity digital strategy is a vital element of the wider ICB strategy of working in partnership with LMS and MVPs. The strategy is based on the NHS plan for digital health and social care www.gov.uk/government/publications/a-plan-for-digital- health-and-social-care/a-plan-for-digital-health-and-social-care, published in June 2022 in conjunction with the maternity transformation programme digital work stream. The strategy includes solutions for interoperability and accessibility to the wider population and considers solutions for those most in need. The digital strategy is currently in development and will be submitted to NHSE in October 2022. As described in priority 4a, the population of NW London is diverse, with ethnic minority groups accounting for over 50% of the total population in some of our localities. NW London ICB was awarded funding as part of the ‘Addressing Digital Inequalities in Clinical Pathways’ programme. This funding was used in partnership between CNW London’s Digital Innovation Group and West London NHS Trust to conduct a mapping of the types and extent of digital exclusion across the North West London region. Out of a NW London population of 2.1 million, they found that: • Approximately 110,125 adults (6.6%) are offline (ONS, 2017-2020) – that is to say they have never used the internet, or last used it over 3 months ago. • 314,000 adults (19%) lack at least some ‘Essential Digital Skills for Life’, of whom around a third (32%) are aged over 65 years old (101,943) • 77,200 adults (5%) do not have ‘Foundation digital skills’ including the ability to turn on a device, connect to a safe and secure Wi-Fi, or use the controls of a device. • 286,000 (18%) adults have no smartphone in their household. • 83,000 (5%) adults do not have any of the main computing devices in their household. • 86,900 (5%) adults have no internet connection at home. • 170,000 internet connections are at speeds below Superfast Broadband (14.4%), and 56,420 (4.8%) are under 10Mbps. 286,000 18% adults have no smartphone in their household 77,200 adults (5%) do not have ‘Foundation digital skills’ including the ability to turn on a device or connect to a safe and secure Wi-Fi 20 Additional work is ongoing in each borough to address digital exclusion and digital poverty that has been brought into the spotlight by the Covid-19 pandemic. The data in the table below highlights pregnant women living in the lowest decile of the index of multiple deprivation (figure 5). It is apparent that the majority of maternity service users in the NW London localities fall into the 3rd to 6th deprivation decile. This correlates to income from £6,569 to £19,706 (figure 6). NW London collaborated with the national Citizen Online charity www.citizensonline.org.uk/ to conduct research into geographical prevalence of digitally excluded people in NW London. The research estimated that the areas of highest digital exclusion are to be found within; • southern parts of Brent • northern parts of Westminster and Kensington & Chelsea • Stanmore Park in Harrow • western parts of Ealing. These areas are highlighted with pink boundaries in figure 4.Figure 4: Areas of high prevalence of digital exclusion by pink boundaries Figure 5 Count of pregnancies by index of multiple deprivation decile North West London 2020 to 2021 0 2,500 5,000 7,500 10,000 12,500 1 2 34 56789 10 IMD Decile Count of pregnancies by index of multiple deprivation decile North West London 2020 to 2021 21 Majority of maternity service users ranked by correlation to income in NW London Maternity services - Decile correlation by income (highlights show where majority of NW London maternity service users are). Decile Decile description Ranks 1 10% most deprived 1 to 3,284 2 10% to 20% 3,285 to 6,568 3 20% to 30% 6,569 to 9,853 4 30% to 40% 9,854 to13,137 5 40% to 50% 13,138 to 16,422 6 50% to 60% 16,423 to 19,706 7 60% to 70% 19,707 to 22,990 8 70% to 80% 22,991 to 26,275 9 80% to 90% 26,276 to 29,559 10 10% least deprived 29,560 to 32,844 Figure 6 Source: English Indices of Deprivation 2019 (IoD 2019) www.gov.uk/government/statistics/english-indices-of-deprivation-2019 The data in table below (figure 7) shows internet usage per household in each NW London local authority over the course of the last four years from 2017-2020. The next table (figure 8) shows the percentage of households who never used internet. The final table (figure 9) shows ethnicity of users with Bangladeshi households having the least amount of usage followed by White, then Pakistani. Percentage of individuals who have used the internet in the last 3 months prior to data collection. 2017 2018 2019 2020 Westminster 91.5 93.9 85.9 90.7 Kensington & Chelsea and Hammersmith & Fulham 95.6 95.8 97.1 94.1 Brent 85.6 93.4 90.2 96.7 Ealing 93.8 93.7 94.7 95.2 Harrow and Hillingdon 91.6 88.4 92.9 91.2 Hounslow and Richmond upon Thames 93.9 95.6 92.8 92.9 Figure 7. Source. (ONS April 21) 22 Percentage of individuals who have used the internet over three months ago/never used prior to data collection. 2017 2018 2019 2020 Westminster 8.5 5.4 14.1 9.3 Kensington & Chelsea and Hammersmith & Fulham 4.4 4.2 2.9 5.9 Brent 14.4 6.6 9.8 2.6 Ealing 5.8 6.3 5.3 4.8 Harrow and Hillingdon 8.4 11.6 6.9 7.9 Hounslow and Richmond upon Thames 5.4 4.4 7.2 7.1 Figure 8 Percentage of individuals by ethnicity who use the internet. Persons aged 16 years and over % Used in the last 3 months Used over 3 months ago/never used Lower limit Survey estimate Upper limit Lower limit Survey estimate Upper limit White 91.3 91.6 91.9 8.0 8.3 8.6 Mixed/multiple ethnic background 98.2 99.2 - - 0.7 1.6 Indian 94.9 96.3 97.8 1.9 3.3 4.7 Pakistani 89.2 91.7 94.3 5.6 8.1 10.7 Bangladeshi 83.1 87.8 92.6 7.0 11.7 16.4 Chinese 95.1 97.6 - - 2.4 4.9 Other Asian background 94.9 96.8 98.7 1.2 3.0 4.8 Black/African/ Caribbean/Black British 93.9 95.4 96.9 3.1 4.6 6.1 Other ethnic group 96.2 97.6 99.1 0.9 2.4 3.8 Source. (ONS April 21) figure 9 The next step is to identify maternity service users within our boroughs and provide them with necessary support to facilitate the best use of digital tools and systems. Initially, we are prioritising the availability of Personalised Care Support Plans (PCSPs) in a range of languages and formats, including multiple language hard copy for those experiencing digital or language exclusion. 23 The award winning Mum and baby (M&B) www://mumandbaby.uk/ mobile application, created by NW London LMS, is being translated into the top five languages across our sector (Arabic, Romanian, Hindi, Somali and Guajarati). In addition the Mum & Baby website launched in September 2022 enabling wider access for those without hand- held digital devices, including increased accessibility for staff in clinical settings. Content on the website can be translated into any language using web based translation tools. Parts of the mobile app and website can be downloaded and printed for those who prefer or require hard copies. The app is Web Content Accessibility Guidelines (WCAG) compliant, which requires digital communications be designed in a format that accommodates accessibility needs for those with cognitive limitations and disabilities including partial sight loss, photosensitivity, hearing loss and learning disabilities. To facilitate ease of access and improved patient experience, we are developing a pilot interface between M&B app and Patient Know Best (PKB)/Care Information Exchange (CIE). The CIE platform facilitates personal access of medical records and is available to the NW London population. It will be used as the ‘front door’ to all mobile applications used and suggested across the NW London ICS. All applicants will have the ability to log into these applications via their PKB login and the PCSPs for pregnant women will be available for the multidisciplinary team to review. This pilot will be implemented towards the end of 2022. The need for high quality translation services is key to improving communication and ensures information is safely understood during decision making and risk assessment. A planned three month pilot to use a digital translation service tool will start in the next quarter in combination with expanding existing translating services. This is described in section 4 intervention 2. In early 2022, NW London Maternity units and the LMS digital team secured a budget via the Unified Tech funding with a view to upgrading the maternity digital infrastructure across the sector. This included maternity information systems and digital tools such as remote diabetic monitoring. This will facilitate wider accessibility and improve data quality. The newly appointed digital transformation lead will address each priority with an equality and equity lens. In conjunction with Brent Council and neighbourhood services, NW London ICB performed a pilot during the Covid-19 outbreak where they distributed mobile devices and provided advice for any problems with internet connectivity. The focus was to support people participating in substance misuse programmes. The pilot was well received and found to have positive effects. All of the participants engaged actively and took part in their treatment plans. Therefore, part of future actions will be for the LMS to collaborate with Local Authorities to investigate potential participation of maternity services in similar schemes. Additionally, the four NW London trusts have in place an action plan to implement Maternity Continuity of Care (MCoC) targeting those in the areas of highest deprivation, from black, Asian and minority ethnic groups and those at greater risk of poor outcomes in pregnancy and birth. An enhanced model of care will be available to these groups. The teams delivering MCoC will bridge communication gaps with these communities and provide the personalised care that they need. NW London Maternity units and the LMS digital team secured a budget via the Unified Tech funding with a view to upgrading the maternity digital infrastructure across the sector 24 Data shows the majority of the NW London population are digitally literate, with more than 90% having access to and use of the internet. Internet connectivity and provision is good across the boroughs. However, pockets within the population have been identified as being at risk of being digitally excluded and therefore action will be taken to remedy this with future interventions. NW London ICB identified 3 priorities areas and defined objectives to ensure digital inclusion (figure 10). Priority Areas Objectives Digital exclusion mapping exercise Identify a target population of people that remains digitally excluded in our local communities. This analysis will inform our digital clinical pathways. Undertake analysis of those that a) have not been reached through the various programmes and b) those that do not want to or cannot engage • For maternity: identify the maternity service users, support MCoC teams to understand the needs Digital online Directory Share digital Inclusion resources for front-line staff to signpost residents to digital solutions in their local areas Digital champion model Develop and implement a digital champion model – replicate model use in Brent who has a target to recruit 500 digital champions. Develop a Digital Training pack to increase motivation and skills development based on needs assessment Figure 10 The Maternity Digital Programme Delivery manager will lead on the digital agenda and be part of the ICB Digital Inclusion steering group. Key priorities for the group include aims to sustain solutions already implemented and find new innovations to limit and mitigate digital exclusion. Actions Priority 2 : Mitigate against digital exclusion Intervention 1: Ensure personalised care and support plans (PCSPs) are available in a range of languages and formats Identify maternity service users facing potential digital exclusion areas and provide the necessary support to facilitate best use of digital tools and systems. Share digital inclusion resources for front-line staff to signpost residents to digital solutions in their local areas Develop and implement a digital champion model 25 Priority 3: Ensure datasets are complete and timely NHS Resolution is in year four of the Clinical Negligence Scheme for trusts (CNST). Known as The Maternity Incentive Scheme (MIS), CNST is designed to support the delivery of safer maternity care by incentivising providers to implement safety actions. Compliance results in a discounted clinical negligence insurance premium for the acute provider Trust and system. All NW London maternity services are members of the CNST and working towards full compliance. To achieve compliance the trusts need to demonstrate that they are achieving 10 safety actions. Safety action 2 asks providers to demonstrate that they are submitting data to the National Maternity Services Data Set (MSDS) to the required standard, complete and timely. To provide evidence of compliance NHS Digital produce quarterly scorecards which are reviewed by the NW London LMS digital sub-group. Intervention 1 relates to analysis of NW London LMS latest (August 2022) scorecard results. INTERVENTION 1: on maternity information systems continuously improve the data quality of ethnic coding and the mother’s postcode. As part of CNST Safety Action 2 trusts are required to meet 7 criteria. The table (figure 11) below shows the standards required including the timing for when the data should be captured. Score Standard Where to cleanse 1 Digital Strategy in place by October 2022 In progress 2 CQIMs – Trust Boards assure themselves that at least 9 out of the 11 Clinical Quality Improvement Metrics have passed in the MSDS file Antenatal (smoking data) and Delivery data 3 BMI – July submission contained 90% height and weight data All records reaching 16 weeks in July 4 CSF – July submission contained 95% Complex Social Factor Booking Data 5 PCSP – July submission contained 95% antenatal personalised care plans completed of women booked in the month. Booking Data 6 Ethnicity – July submission contained 90% valid ethnic category for women booked in Month. ‘Not stated’, ‘missing’ and ‘not known’ are not valid records Booking Data 7 MCoC • 5% of antenatal care plans in place (recorded at 29/40) • 5% have a care professional ID and Team ID have been provided • 70% of CoC records have a valid Care Professional Local Identifier recorded All those who reach 29 weeks in the reporting month Figure 11 Trusts need to demonstrate that they are achieving 10 safety actions 26 Scorecard analysis, standard for criteria 7 ,Clinical Quality Improvement Metrics (CQIMs) based on trusts monthly submissions via their Maternity Information systems (figure 12). Criteria 1 Criteria 2 Criteria 3 Criteria 4 Criteria 5 Criteria 6 Criteria 7 Midwifery Continuity of Carer (MCoC) Criteria 7 Results Digital Strategy BMI Complex social factor PCSP Ethnicity COC_DQ04 Antenatal care plan MCoC (Midwifery Continuity of Carer) CQIMs Achieved COC_DQ05 Named lead midwife and team ID COC_CareProfLID Valid Care Professional Local Identifier This is the combined results of COC_DQ04, COC_DQ05 and COC_ CareProfLID Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No COC_ DQ04 Yes/No COC_ DQ05 Yes/No COC_ CareProfLID Yes/No Yes/No Achieved Out of 6 Criteria 2 CQIMs - Trust Boards to assure themselves that at least 9 out of 11 Clinical Quality Improvement Metrics (CQIMs) have passed for July 2022 data CQIM Apgar CQIM Breastfeeding CQIM PPH CQIM Preterm CQIM Robson01 CQIM Robson02 CQIM Robson05 CQIM Smoking Booking CQIM Smoking Delivery CQIM Tears CQIM VBAC (Yes/No) (Yes/No) (Yes/No) (Yes/No) (Yes/No) (Yes/No) (Yes/No) (Yes/No) (Yes/No) (Yes/No) (Yes/No) Figure 12 27 The table below shows the scorecards for 2021-2022, figure 13. Organisation Name Oct 2021 Nov 2021 Dec 2021 Jan 2022 Feb 2022 Mar 2022 Apr 2022 May 2022 London North West University Healthcare NHS Trust (LNWUHT) 4 4 4 4 4 4 5 6 The Hillingdon Hospitals NHS Foundation Trust (THH) 2 2 2 2 3 3 3 3 Chelsea and Westminster Hospital NHS Foundation Trust (CWHFT) 5 5 5 1 4 4 5 4 Imperial College Healthcare NHS Trust (ICHT) 2 2 4 3 4 4 4 4 Figure 13 LNWUHT has been gradually improving their data quality and submissions scoring 6 out of 6 for May 2022. THH is in the process of upgrading their local maternity IT system, technicalities in this process has contributed to consistently low scores. CWHFT is in transition and are in the process of changing their maternity system. They are aware of their issues and they will be tackled with the new system. ICHT has been scoring 3 & 4 due to broken communication between the IT systems. Their maternity IT system supplier is aware and has been working to resolve the issue by the end of October 2022. Specifically the areas that scored low for in May are shown (figure 14). 28 Table 2. Clinical quality improvement metrics NW London trusts are scoring low The Hillingdon Hospitals NHS Foundation Trust Criteria 2 CQIMs Achieved Criteria 3 BMI - July 2022 data contained height and weight data, or a calculated Body Mass Index (BMI), recorded by 15+0 weeks gestation for 90% of women reaching 15+0 weeks gestation in the month Criteria 5 PCSP - July 2022 data contained antenatal personalised care plan fields completed for 95% of women booked in the month. (MSD101/2) Chelsea and Westminster Hospital NHS Foundation Trust Criteria 2 CQIMs Achieved Criteria 7 MCoC (Midwifery Continuity of Carer) This is the combined results of COC_ DQ04, COC_DQ05 and COC_CareProfLID Imperial College Healthcare NHS Trust Criteria 2 CQIMs Achieved Criteria 7 This is the combined results of COC_ DQ04, COC_DQ05 and COC_CareProfLID Figure 14 NWL LMS has a monthly Digital and Data meeting to monitor MSDS Trusts’ submissions and review action plan progress. Our priority is to improve maternity IT systems to ensure high quality data capture and analysis for the national MSDS and local reporting requirements. How this will be achieved will be described in the maternity digital strategy that is currently being developed and due for submission in October 2022. Actions Priority 3: Ensure datasets are complete and timely Intervention 1: on maternity information systems continuously improve the data quality of ethnic coding and the mother’s postcode Develop and Submit NWL Maternity Digital Strategy Enhance MSDS submission and the accuracy of the data by implementing a new process prior the final submission. Upgrade maternity IT systems Regular data quality checks via LMS digital meeting To capture data on MCoC teams, deprivation and ethnicity. Monitor quality and progress with monthly dashboard check and MSDS submissions 29 Priority 4: Accelerate preventative programmes that engage those at greatest risk of poor health outcomes Priority 4a: Understand your population and coproduce interventions INTERVENTION 1: Understand the local population’s maternal and perinatal health needs (including the social determinants of health). Methodology Using data from Whole System Integrated Care (WSIC) data set, we know that of a total population of 2.1 million, there are currently 869,426 females of childbearing age registered with GPs in NW London and an estimated 24000 to 28000 pregnant people in NW London in any given period. WSIC only provides real time data, not retrospective data: data was downloaded on NW London residents who are currently pregnant or of childbearing age between May to September 2022. To better understand change over time, an analysis of pregnancy and birth data over a ten-year time frame was commissioned by the Applied Research Collaboration (ARC) NW London www.arc-nwl. nihr.ac.uk/home to establish trends in pregnancy and birth across the NW London sector. With the capabilities available from WSIC combined with data provided by ARC, a health needs analysis was undertaken. At the time this analysis was undertaken, in May 2022, WSIC recorded 24,597 pregnant people in NW London. This does not account for people using maternity services in NW London who are not registered with GPs in NW London. Where data has come from alternative sources, this has clearly been stated. Pregnancies & birth rate Since 2010, there has been a progressive decrease in pregnancy rates in NW London. Peak pregnancies in NW London were 37,424 in 2010, but this figure dropped to 27,409 by 2021. Outer boroughs in NW London make up the largest proportion of pregnancies and live births, a trend that remains the same across the past decade. In 2021, the outer boroughs of Hillingdon, Harrow, Brent, Ealing, and Hounslow made up 78.6% of the total pregnancies and 81.8% of live births, whereas inner boroughs Westminster, Hammersmith and Fulham, Kensington and Chelsea make up 21.4% of the total pregnancies and 18.2% of live births in NW London (figure 17 and 18). 30 0 20,000 30,000 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 10,000 Brent Ealing Hammersmith and Fulham Harrow Hillingdon Hounslow Kensington and Chelsea Westminster Year Count The downward trend in pregnancy and birth is not unexpected. The heat maps show where pregnancy and birth rates are concentrated (figure 18). Maternity and children services need to map and address the changing pregnancy and birth rates of the population it serves to ensure that there is adequate provision of services. Figure 18 Figure 17 Count of pregnancies annually North West London 2010 to 2021 Rate of pregnancies per 1,000 population by ward of residence Proportion of total NWL pregnancies by ward of residence 2020-212018-19 31 Ethnicity & diversity The population of NW London is ethnically diverse. The map below shows population numbers in each borough with percentage of black, Asian and minority ethnic (figure 19). Figure 19 Source: North West London Health and Care Partnership At present, the largest single cohort of pregnancies in NW London is to women of white ethnicity, accounting for 42.9% of total pregnancies. The second-largest cohort is made up of women of Asian and Asian British ethnicity, with 32.7%. In total, minority ethnic pregnant women accounted for 56.3% of all pregnancies in the sector. The borough of Brent has the highest proportion of ethnic minorities. NW London is more ethnically diverse than the UK in general, with 22% recorded as Asian or Asian British, 9% as mixed ethnicity, 6% as black or black British, 26% white, 36% unknown, and 1% other (Bottle et al, 2020 bmcmedinformdecismak. biomedcentral.com/articles/10.1186/s12911-020-1082-7). The UK population is 87% white, 4% Asian or Asian British and 3% black or black. Apart from Hillingdon, Harrow, and Hounslow, the single largest cohort of pregnancies in NW London in 2018-19 and 2020-21 was to pregnant people of white ethnicity as the graphs below show (figure 21). Pregnant people from white ethnic categories had 63.4% of pregnancies in Hammersmith and Fulham, 60% in Kensington and Chelsea, 53.4% in Westminster, 39.4% in Ealing, and 36.1% in Brent. In Harrow, Hounslow, and Hillingdon, Asian or Asian British pregnant people make up the largest group at 42.7%, 42.4%, and 41.2%, respectively.

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📄 Appendix 2 - Value of LMNS NWL , item 5. PDF 127 KB
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Demonstrating the Value of the Local Maternity and Neonatal System (LMNS) in NorthWest London Introduction The Local Maternity and Neonatal System (LMNS) model was established to drive integrated, equitable, and evidence-informed improvements across maternity and neonatal services. NorthWest London’s LMNS has played a pivotal role in aligning diverse providers under a unified vision to deliver safer, more personalised, and more effective care to families. However, in light of national reviews questioning the value of LMNSs, it is imperative to provide tangible evidence of the added value and unique impact of system-wide collaboration. This paper outlines the successes of the NWL LMNS across its three pillars—Assurance, Workforce, and Improvement—and identifies three cross-cutting benefits that could not have been achieved through isolated provider efforts alone. Three Key Benefits of System-Wide Working Enhanced Equity and Inclusion The LMNS has funded and implemented a sector-wide Equity and Equality strategy, including cultural safety midwife roles and significant training programmes, that addresses racial disparities in access, outcomes, and experience. Such initiatives depend on shared leadership, pooled resources, and aligned objectives, all of which are made possible through the LMNS structure. Operational Efficiency and Shared Innovation From workforce planning to pathway standardisation, system-wide working has enabled streamlined implementation of national asks such as the midwifery student expansion programme, international recruitment and OSCE training for international recruits. This efficiency reduces duplication, maximises resource use, and ensures consistent care standards across providers. Improved Service User Experience and Outcomes Integrated delivery of services like personalised care plans, perinatal mental health services, and smoking cessation support has demonstrably enhanced accessibility, continuity, and person-centred care. These improvements rely on cross-sector alignment and would be fragmented without a coordinated LMNS. Summary of LMNS Achievements Across the Three Pillars Project/Initiative Pillar National/ System Requirement Implemented Impact/ Improvement Could this have been achieved without LMNS? Neonatal and Stillbirth Audits Assurance National Ongoing No gaps identified; shared learning across providers No – Shared audit capacity and learning structures Maternal Death Review and Inequality Action Assurance National 2022–23 Targeted interventions for Black, Asian, and Mixed ethnicity service users No – Requires system-wide coordination and critical friend review Midwifery Student Expansion Workforce National 2022–23 Student intake increased by 42% No – Ensured equitable support across providers Cultural Safety Roles and Training Workforce System-identified 2022–25 Training and workshops across providers No – LMNS-funded and coordinated Perinatal Mental Health Service Improvement National 2023 Improved access to equitable, timely care across the sector No – Requires cross-sector collaboration Learning response reviews and learning Assurance System-identified Ongoing Theme analysis led to system-level improvements to postnatal care No – Coordination required for cross-sector analysis Diabetes WG Assurance System-identified Ongoing Pathway standardisation for SBLCBv3 No – Requires collaborative implementation Neonatal WG Assurance System-identified Ongoing Cross-site review and analysis No – Shared expertise needed Fetal Wellbeing WG Assurance System-identified Ongoing Standardised guideline on fetal movements and next steps towards system wide No – Sector-wide agreement required Project/Initiative Pillar National/ System Requirement Implemented Impact/ Improvement Could this have been achieved without LMNS? approach to fetal monitoring and interpretation Equity and Equality Strategy Workforce National 2022–23 Three-year plan with system-wide solutions to address inequalities No – Requested explicitly for LMNS Digital Strategy Workforce System-identified 2022–23 Digital strategy finalised and implemented No – LMNS-led development Mum & Baby app Workforce System-identified Ongoing Enhanced communication with service users No – LMNS enabled development and rollout Bespoke Trust MDT Cultural Safety Workshop Workforce System-identified 2023–24 Mandatory cultural safety workshops across all providers No – LMNS-funded Above Difference Training Workforce System-identified 2023–24 Transformative training for senior leaders No – LMNS-funded and evaluated OPEL/IUT Implementation Workforce Regional 2023–24 Standardised escalation and transfer policies No – Improved efficiency via LMNS Combined Staffing Report Workforce System-identified 2023–24 Quarterly standardised staffing reporting No – Only feasible through LMNS International Recruitment Workforce System-identified 2023–24 40 international midwives recruited; reduced agency costs No – Enabled by LMNS-led HR processes OSCE Programme Workforce System-identified 2024–25 Sector-wide preparation for international midwives; cost savings No – Coordinated LMNS support essential Professional Development Midwives for Intl Staff Workforce System-identified 2023–24 Funded roles improved clinical support and retention No – LMNS funded and coordinated Cardmedic App Workforce System-identified 2022–25 Pilot project to improve interpreting No – LMNS funding and pilot delivery Project/Initiative Pillar National/ System Requirement Implemented Impact/ Improvement Could this have been achieved without LMNS? services Listening Services Improvement National 2022 Ensured family voices are heard and responded to No – Structure ensures quality and consistency Personalised Care Support Plans Improvement National 2022–23 Motivational interviewing training delivered across the sector No – Substantial planning and team support via LMNS Translation of PCSPs Improvement National Oct-23 Top six languages included; improved equity No – Needed system-wide consistency Supportive Signposting Improvement National Oct-23 Sector-wide launch to improve access to health and social care No – Relies on multi-agency coordination Perinatal Pelvic Health Service Improvement National Mar-24 Enhanced early support and referral pathways No – Multi-disciplinary collaboration needed Post Birth Contraception Service Improvement National 2022 Preventative care offered before discharge No – Economies and effectiveness via LMNS Tobacco Dependency Services Improvement National Ongoing In-house cessation support with better engagement No – Requires local authority and maternity alignment Enhanced Maternity Continuity of Care Improvement National 2022 Improved outcomes and trust; targeted at high-need populations Partial – Full consistency needs LMNS Postnatal Care Standardisation Improvement Regional Ongoing Standardised postnatal care across sector No – Effective coordination only possible via LMNS Conclusion North West London’s LMNS has demonstrably delivered value across strategic priorities—from assurance to equity to service transformation. The ability to act as a convenor, a funder, and a system integrator has enabled projects of scope and impact beyond what any individual provider could achieve alone. Its role in fostering collaboration, reducing variation, and amplifying innovation is evident in every pillar. As a system in addition, we have celebrated and shared our successes across London and wider. As we consider the future of LMNSs nationally, NWL’s experience offers clear proof of their unique contribution and enduring relevance in driving safe, equitable, personalised and integrated maternity and neonatal care.

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📄 Appendix 3 - Centralised Maternity Booking Hub Project Plan , item 5. PDF 531 KB
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Project Plan: Centralised Maternity Booking Hub (North West London) 1. Introduction This project aims to establish a centralised maternity booking hub for all six maternity sites in North West London. The objective is to streamline the booking process by consolidating back-office functions, thereby improving timeliness, reducing duplication, and generating cost savings. 2. Objectives - Reduce the number of late bookings (after 10 weeks of pregnancy). - Minimise duplicate bookings across multiple trusts. - Achieve cost savings through greater efficiency. 3. Scope This project includes all six maternity sites across North West London. While there are no exclusions, referrals will be assessed against defined acceptance criteria (e.g., out-of-area self-referrals). 4. Governance The project is sponsored by the North West London Integrated Care Board (ICB) and the Acute Provider Collaborative (APC). A steering group and project board will be established during the mobilisation phase. 5. Deliverables - Centralised booking hub infrastructure. - Standard Operating Procedures and acceptance criteria. - Integrated referral process with Cerner and K2. - Recruitment and training of hub staff. - Quality and Equality Impact Assessment (EQIA/QIA). - Live KPI dashboard to track performance. 6. Timeline and Milestones The project is expected to run for 15 months, with the following key milestones: 7. Risk Management Key risks include delays in data availability, resistance to change from staff, and operational disruption during transition. Mitigation strategies include stakeholder engagement, clear communication, and a phased rollout plan. 8. Next Steps - Finalise project board membership. - Confirm and prepare physical location for the hub. - Begin recruitment and workforce planning. - Complete EQIA/QIA to assess service impact.

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📄 Appendices 4 & 5 - Disparities Projects , item 5. PDF 218 KB
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Appendix 4 - Mode of birth The chart illustrates the total number of caesarean sections by maternal ethnicity, broken down into elective and emergency procedures. While the overall number of caesarean births appears broadly similar across ethnic groups, there are notable differences in the proportions of elective versus emergency caesareans. For example, Black and Asian women show higher rates of emergency caesareans compared to elective procedures, whereas White and Mixed ethnicity women have a more balanced distribution. These differences are striking and suggest multifactorial causes, potentially including variations in maternal health, access to early antenatal care, communication barriers, or systemic biases in the provision of planned caesareans. Further investigation into these disparities is warranted to understand underlying drivers and ensure equitable, personalised maternity care for all women. Actions and next steps 1) Investigate underlying causes through detailed case reviews • Conduct targeted audits of emergency caesarean cases by ethnicity to identify recurring themes such as late presentation, communication issues, or delays in escalation. • Engage local Maternity Voices Partnerships (MVPs) to incorporate service user perspectives into this analysis. 2) Enhance early access to antenatal care • Strengthen outreach and education in communities with higher emergency caesarean rates, ensuring women book promptly and receive personalised care plans that reduce risks later in pregnancy. 3) Improve culturally competent shared decision-making • Train staff in culturally sensitive counselling to support informed choices about birth options, addressing barriers that may deter planned caesareans when clinically indicated. 4) Address health inequalities contributing to higher emergency rates • Integrate targeted interventions for common risk factors, such as hypertension, diabetes, or obesity, which disproportionately affect some ethnic groups and increase emergency caesarean likelihood. 5) Monitor and publish caesarean section rates by ethnicity • Regularly track elective and emergency caesarean rates stratified by ethnicity at site and LMNS level, sharing data transparently to support accountability and continuous improvement. 6) Co-design solutions with communities • Partner with local community groups and voluntary organisations to develop tailored information resources, birth planning support, and culturally appropriate antenatal classes. Figure 1 - Caesearean rate by ethnicity Appendix 5 - Stillbirth rates The graphic illustrates stark disparities in stillbirth rates across different ethnic groups in North West London. White women experience a stillbirth rate of 0.7 per 1,000 births, whereas Asian women face a rate of 2.1 per 1,000 and Black women 2.8 per 1,000 — representing threefold and fourfold increases in risk compared to White women, respectively. These differences are significant and highlight persistent inequalities in maternity outcomes. Such disparities are likely multifactorial, reflecting the combined effects of social determinants of health, pre-existing health conditions, differential access to antenatal care, communication barriers, and structural racism within healthcare systems. Addressing these inequities is essential to achieving safe, personalised, and equitable maternity care for all families. 1. Strengthen continuity of care models Prioritise continuity of carer pathways for Black and Asian women, shown to reduce stillbirth risk by improving trust, engagement, and timely escalation of concerns. 2. Targeted community outreach and education Co-produce culturally tailored information on warning signs of reduced fetal movement, healthy pregnancy behaviours, and when to seek care, working with local community leaders and faith groups. 3. Enhanced risk assessment and surveillance Implement earlier and more frequent fetal growth and wellbeing assessments for women at higher risk of stillbirth, ensuring prompt intervention when concerns arise. 4. Improve staff training on structural inequalities Deliver mandatory training for maternity staff on how social, cultural, and systemic factors contribute to disparities, equipping them to provide culturally competent, personalised care. 5. Monitor and share disaggregated outcomes data Routinely collect, analyse, and publish stillbirth rates by ethnicity at site and LMNS levels to drive accountability and inform local action plans. 6. Collaborate with MVPs and community groups Engage Maternity Voices Partnerships and grassroots organisations in reviewing services and developing strategies to reduce ethnic disparities in stillbirth. Figure 2 - Infographic illustrating disparity in stillbirth rates

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📄 Appendix 6 - Booking & Birth Data , item 5. PDF 411 KB
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Appendix 1 – Booking and Birth Data Chelsea and Westminster (Chelsea Site) Chelsea and Westminster’s Chelsea site serves residents across central and south-west London, including Kensington & Chelsea, Westminster, and Hammersmith & Fulham. Trends indicate steady demand, with moderate monthly fluctuations that reflect the dynamic nature of the population in the area. This highlights the need for adaptable planning to ensure safe, continuous care. Around 60% of cases from this site come from outside it’s immediate catchment zone. West Middlesex Hospital West Middlesex Hospital, serving Hounslow, Richmond, and Ealing, shows a stable pattern of demand with some peaks and troughs over the period. These variations emphasise the importance of responsive staffing and capacity management in meeting local maternity needs. Queen Charlotte’s & Chelsea Hospital Queen Charlotte’s, located in Hammersmith and Fulham, serves central and west London, including Brent and Ealing. Demand has shown a gradual upward trend over time, underscoring the need for proactive service planning to support this specialist centre’s capacity for high-risk and complex maternity care. Figure 1 - Chelsea and Westminster Bookings and Births Data Figure 2 West Middlesex Bookings and Births Data Figure 3 - Queen Charlotte's Bookings and Births Data St Mary’s Hospital St Mary’s, based in Westminster and serving central boroughs such as Westminster and Kensington & Chelsea, displays stable overall demand with periodic variation. This reflects the need for ongoing monitoring and responsive service provision to adapt to local trends. Northwick Park Hospital Northwick Park serves north-west boroughs including Harrow and Brent. Monthly data show notable fluctuations in demand, highlighting the variable nature of service needs and the importance of flexibility in workforce and resource planning to ensure safe care. The Hillingdon Hospital The Hillingdon Hospital serves communities in Hillingdon and parts of Harrow and Ealing. Demand data suggest relatively stable activity over time, with minor declines in bookings. This highlights the need for continued assessment of service configuration to ensure it meets evolving population needs. Figure 4 - St Mary's Bookings and Births Data Figure 5 - Northwick Park's Bookings and Births Data Figure 6 - The Hillingdon's Bookings and Births Data

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6. Adult Mental Health PDF 8 KB
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North West London Joint Health Overview Scrutiny Committee Report Title: North West London Adult Mental Health Report Author: Toby Lambert, Executive Director of Strategy and Population Health, NHS North West London Committee Date: 17 July 2025 Purpose To provide an update on the North West London Adult Mental Health provision to the NWL JHOSC. Detail The mental health strategy was presented to JHOSC in October 2024. This paper provides an update on progress against the key milestones. The original papers can be found here. 6a. NWL Mental Health Strategy for adult residents.pdf.

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Strategy for meeting the mental health needs of adults in North West London JHOSC July 2025 NW London ICS | Children and Young People's Mental Health Strategy | Oversight Group Recap - Our shared aims and ambitions for adult mental health services for the future By 2028/29 we will have: Ambitions Outcomes RAISED AWARENESS AND PROMOTING WELLBEING • Raised awareness across North West London so that every resident knows how to access mental health support both in crisis and more widely in the community. • Developed an assets-based approach to promoting mental health, wellbeing and independent living, partnering with and investing in local community organisations. • Services responsive to population health needs and flexibly delivering changes with no unwarranted variation in outcomes. • Locally tailored and visible, community support services; built capacity in providers to plan and develop their services for patients. • Patients and staff reporting better experiences. • Optimal community and inpatient capacity to respond to growth in need whilst delivering our transformation goals and increasing care in a community setting. • All people known to mental health services with a crisis management plan that supports them to use crisis alternatives to A&E for de-escalating their needs, where there is no physical health need. • No person staying longer in a mental health bed than they need to. • Integrated solutions to housing pathways. • More people gaining and staying in meaningful employment. • Zero adult inappropriate acute inpatient stays outside of North West London. Enabled by: • Increased funding into mental health, benchmarked with other areas nationally, in line with the medium-term financial plan, alongside increased productivity of services • Allocated resource based on need. • Consistent suite of outcome measures to demonstrate the value delivered INCREASED EQUITY AND EQUALITY OF ACCESS • Increased equity and equality of service access to reflect different needs of our local and diverse communities, with greater targeted support to those with severe mental illness. • A consistent core offer for community and crisis care for adults, with a focus on severe mental illness, that also enables flexibility for local and diverse needs. • Reduced variation and increased productivity in caseloads and staffing across community services. • Improved staff recruitment and retention. • Waiting times measuring in the top quartile in England. CARE IN THE RIGHT PLACE • Integrated care between primary care and mental health teams to enable more person-centred care and a greater focus on adults with severe mental illness. • High quality inpatient facilities that provide timely care, by an expert team in a therapeutic and compassionate environment. • Worked together with our Local Authority partners to develop solutions to the housing and employment pathway challenges. Progress against plans for 2024/25 (1/2) Ambition 2024/25 Status RAISED AWARENESS AND PROMOTING WELLBEING Every resident knows how to access mental health support both in crisis and more widely in the community • Agree local demographic data and local insights to understand barriers to access • Identify target groups with lower access • Health Equity Audits underway (e.g. Brent, H&F). An assets-based approach to promoting mental health, wellbeing and independent living • Review community mental health support offer • Develop common support offer • Working toward a borough-level productivity dashboard. INCREASED EQUITY AND EQUALITY Increased equity and equality of service access to reflect different needs of our local and diverse communities, with targeted support for SMI • Identify target groups with largest variation • Identify actions to reduce variation • Completed evaluation of crisis alternatives (MHCAS, Lighthouses etc.) to reduce A&E attendances and admissions and provide equitable access to the right support A consistent core offer for community and crisis care for adults, with focus on SMI, that also enables flexibility for local and diverse needs • Review current offer(s) • Develop common community and crisis offer • ADHD transformation with pathway redesign and shared care protocols and e-consult triage under development. Staff training underway to support prescribing and annual reviews. EMIS templates and GP training in progress. • Established a Complex Care Board to oversee delivery of plan to repatriate inpatients in out of area placements and reduce LOS • SMI reviews highest in England Reduced variation and increased productivity in caseloads and staffing across community services • Single approach to monitoring, baselining and evaluation to identify areas for action • Provider productivity review undertaken, development of trust action plan. Implementation to supplement core common offer mobilisation. Improved staff recruitment and retention • Recruitment to the top five hard to fill vacancies (MH nurses) • Many areas are now over-recruited Waiting times measuring in the top quartile in England • Develop standard approach to waiting well information across all services • Waiting list management key area of focus 25/26 Progress against plans for 2024/25 (2/2) Ambition 2024/25 Status CARE IN THE RIGHT PLACE Integrated care between primary care and mental health teams, with focus on SMI • ARRS roles recruited across North West London. Commitment to explore and consider further opportunities of Mental Health ARRS in primary care in 2025/26. • All borough level VCSE outreach support for SMI health checks has been mobilised. High quality inpatient facilities • Review inpatient facilities in line with developing plan • Business case for Inpatient Quality Transformation Programme investment signed off and providers are implementing plans Develop solutions to the housing and employment pathway challenges • Expansion in employment advisors in Talking Therapies • Developing plans to address housing challenges for 25/26 Next steps – 2025/26 and beyond (1/2) Ambition Next steps - 2025/26 and beyond RAISED AWARENESS AND PROMOTING WELLBEING Every resident knows how to access mental health support both in crisis and more widely in the community • Develop outreach models • Implement outreach models for target groups with barriers to access/ lower levels of access An assets-based approach to promoting mental health, wellbeing and independent living • Review delivery partner capacity • Build capacity in VCSE to enable greater testing/ delivery of models INCREASED EQUITY AND EQUALITY Increased equity and equality of service access to reflect different needs of our local and diverse communities, with targeted support for SMI • Take forward actions to reduce variation in outcomes and experience • Agree optimal model of care for NW London informed by evaluation of crisis alternatives. West London MHCAS to go live in December 2025 based on the St Charles model • Increased crisis alternative capacity to support patients at home A consistent core offer for community and crisis care for adults, with focus on SMI, that also enables flexibility for local and diverse needs • Develop a specification for a NWL dementia post-diagnostic services. • Move towards common offers using productivity improvements and/ or resource including assertive outreach • Borough-level outcome and productivity dashboards to be developed. Reduced variation and increased productivity in caseloads and staffing across community services • Productivity review used to inform embedding core common offer supplemented by demographic/patient needs to ensure capacity meets demand. • Embed QI approach, with initial focus on older adults • Final evaluation of ADHD, rehab, crisis pathway pilots in Q3/4 2025/26 Improved staff recruitment and retention • Ensure staff wellbeing, skills development, recruitment Waiting times measuring in the top quartile in England • ADHD waiting times have been identified as a key priority Next steps – 2025/26 and beyond (2/2) Ambition Next steps - 2025/26 and beyond CARE IN THE RIGHT PLACE Integrated care between primary care and mental health teams, with focus on SMI • Consider further opportunities of Mental Health ARRS in primary care, mapped to the further development of Integrated Neighbourhood Teams High quality inpatient facilities • Implement as per Inpatient Quality Transformation Plan • Stocktake of bed base/services to adapt to meet the needs of of changing profile of patients Develop solutions to the housing and employment pathway challenges • Identify opportunities with LA on housing pathway, supported living and homeless step up/step down capacity in Westminster Strategy refresh – in light of 10 year plan, emerging CYP Strategy, and changes to ICBs

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7. Reconfiguration of the ICB and implications on services PDF 359 KB
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1 North West London Joint Health Overview Scrutiny Committee - 17 July 2025 Report Title: Reconfiguration of the ICB and implications on services Report Author: Juliet Brown – Director of Organisational Design Purpose To provide committee members with an update on the reconfiguration of the ICB and potential implications on services. Detail Background/Context: In March 2025, NHS England announced that that ICBs would face approximately 50% in cost reductions in the 2025/26 financial year in order to refocus resource on frontline care as part of the 10 Year Health Plan. This paper seeks to update the JHOSC on NHS North West London’s work to respond to this, in line with NHS England’s Model ICB blueprint and a strategic commissioning approach. Overview In March 2025, NHS England announced that that Integrated Care Boards (ICBs) would face approximately 50% in cost reductions in the 2025/26 financial year, in order to refocus resource on frontline care as part of the 10 Year Health Plan. NHS Trusts were also directed to reduce spending on corporate functions to pre-pandemic levels. The government also announced that it would be merging NHS England with the Department of Health Social Care, with similar cost reductions to the wider NHS. This set of announcements was followed by NHS England’s publication of a Model ICB Blueprint, setting out a new role for ICBs as a strategic commissioner – with the aim of assessing population needs and reducing inequalities, assessing the quality and performance of provision, developing a population health strategy, delivering the strategy, and evaluating impact. Figure 1: A Model ICB 2 In May, we submitted to NHS England a draft operating model for what the organisation might look like, working within the new strategic commissioner remit and the target funding envelope of £19 per head of population budgets for each ICB, (expected to be met within this financial year. In June we received NHS England’s feedback on our Model ICB submission, which asked us develop an options appraisal on future clustering with North West and North Central London ICBs, including the option of full merger. Our priority is to ensure that any decision is in the best interests of patients and residents in North West London, and that we become the most effective strategic commissioner that we can be. In addition to developing as a strategic commissioner, there are many current functions undertaken by the ICB that will not be the ICB’s responsibility in the future; ICBs are required to work partners to transfer responsibility for these safely over time: To note:  Further NHS England guidance on specific areas to build consistency and accelerate progress e.g. Safeguarding, SEND, CHC is expected by the end July.  ICBs have been told they will continue to coordinate systems for this winter, therefore we will need to ensure that we have resilient processes in place for winter 25/26. Drivers for change When ICBs were established in 2022, they were given a wide range of both commissioning and provision responsibilities. The national view is that this wide remit, along with the requirement on ICBs to ensure systems deliver financial balance, means that ICBs have struggled to use their powers to commission to the four ICS objectives:  Improve outcomes in population health and healthcare.  Tackle inequalities in outcomes, experience and access.  Enhance productivity and value for money.  Help the NHS support broader social and economic development The NHS needs strong commissioners who can better understand the health and care needs of their local populations, who can work with users and wider communities to develop strategies to improve health and tackle inequalities and who can contract with providers to ensure consistently high- quality and efficient care, in line with best practice. Improving strategic commissioning will support the realisation of the national ambition on the ‘three shifts’ outlined in the now-published 10 Year Health Plan:  Shifting focus towards prevention 3  Hospital care towards community/neighbourhood  Analogue to digital technology. The Model ICB Blueprint set out expectations for functions that new ICBs are expected to invest in over time:  Population health management  Expertise in health inequalities and inclusion  Commissioning neighbourhood health  Commissioning clinical risk management and intervention  Core commissioning (e.g. contracting, purchasing, resource allocation, etc)  Commissioning pathways (incl. specialised services and primary care)  Evaluation methodologies using quantitative and qualitative data  Understanding the causes, management and prevention of illness  Strategy and strategic planning, including service redesign  Strategic partnerships to improve population health  User involvement, user-led design and deliberative dialogue It also set out expectations relating to functions that are expected to transfer out of ICBs over time, along with an indication of the likely hosts: Function Transfer to Oversight of provider performance Regions Strategic workforce planning Regions/national Infection prevention and control Providers Continuing Healthcare Providers Service development programmes Providers Development of Neighbourhood Health and place-based partnerships Neighbourhood health providers Safeguarding Explore options to streamline and transfer some activities out of ICBs time, for example 4 The options appraisal on future organisation form Following the feedback from NHS England, which asked us to develop an options appraisal for our future model, both NCL and NWL are working to develop these – considering the viability, benefits and risks of future design. The appraisal is being undertaken to support NHS North West London to become the best strategic commissioner for our population within the financial envelope we have available to us. Draft options that are being assessed include: An appraisal is being undertaken to support NHS North West London to become the best strategic commissioner for our population within the financial envelope we have available to us. The options developed will be evaluated to provide clear recommendation to the NWL Board. The initial proposed set of criteria are set out below, and are being reviewed by the NWL executive and senior leadership teams: 1. Improving patient outcomes through effective strategic commissioning 2. Strengthening our Place and Neighbourhood arrangements to optimise outcomes 3. Retaining and attracting the best people 3. Protecting place neighbourhood, building neighbourhood health teams. 4. Resilient and cost-effective core functions 5. Time and cost of change. The options appraisals will be discussed by the NCL and NWL Boards in public on 22 and 23 July respectively. Working effectively with partners to take forward the Model ICB Blueprint Whilst the decision following the board will be an important step forward for us, the model ICB development work continues in many areas, with a particular focus on those functions/ services which will no longer be delivered by the ICB. This includes but is not limited to the neighbourhood integrator function, CHC, Complex care and some primary care functions. 5 Key points for partners at this time: 1. Co-design - we are keen to continue to work most effectively with system partners to co-design the approach for services where responsibility for delivery is expected to transfer. 2. Staff - given all partners are having to restructure to some extent, we would like to work together to support staff and minimise the burden of redundancies. Indicative timeline and next steps Now – Mid July: Work with leadership teams and relevant stakeholders to develop options appraisal. Mid July – late July: Pre-ICB Board engagement Late July: NCL ICB Board in public Late July: NWL ICB Board in public Beyond late July:  Work with stakeholders and partners to develop the implementation plan  Discussions with NHS England based on Board outcomes to define next steps  Chair and CEO appointments process  ICB Executive team consultation  All staff consultation We continue to work towards 1 April 2026 as the start date for our new, reduced funding envelope.

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8. North West London JHOSC Recommendations Tracker PDF 894 KB
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Report to the North West London Joint Health Overview Scrutiny Committee – 17 July 2025 North West London Joint Health Overview Scrutiny Committee Recommendations Tracker No. of Appendices: 2 Appendix 1: 2023/24 North West London JHOSC Recommendations and Information Requests Tracker Appendix 2: 2024/25 North West London JHOSC Recommendations and Information Requests Tracker Background Papers: None Contact Officer(s): (Name, Title, Contact Details) Chatan Popat, Strategy Lead - Scrutiny Democratic and Corporate Governance Finance and Resources Brent Council chatan.popat@brent.gov.uk 1.0 Purpose of the Report 1.1 To present the latest 2023/24 and 2024/25 scrutiny recommendations trackers to the North West London J oint Health Overview Scrutiny Committee (NWL JHOSC). 2.0 Recommendation(s) 2.1 That: The committee note the latest scrutiny recommendations tracker for the 2023/24 municipal year in Appendix 1 and the 2024/25 municipal year in Appendix 2. 3.0 Detail 3.1 The North West London JHOSC, according to its Terms of Reference can make recommendations to the North West London Integrated Care System and its Integrated Care Board, NHS England, or any other appropriate outside body in relation to the plans for meeting the health needs of the population. 3.2 The North West London JHOSC may not make executive decisions. Recommendations made by the committee therefore require consideration from the r elevant NHS body. When the North West London JHOSC makes recommendations to NHS bodies, the relevant decision maker shall be notified in writing, providing them with a copy of the committee’s recommendations and a request for response. 3.3 The 2023/24 and 2024/25 North West London JHOSC Recommendations and Information Requests Tracker s (attached in Appendices 1 and 2 ) provide a summary of scrutiny recommendations made during the previous two municipal years. These track decisions made by NHS colleagues and gives the committee oversight over implementation progress. It also includes information requests, as captured in the minutes of its committee meetings. 3.4 Updates to the tracker from the previous meeting are highlighted within the table. Appendix 1: 2023/24/25 North West London JHOSC Recommendations and Information Requests Tracker Meeting Date Item Recommendation / Information Request Detail Response Status 18 July 2023 Acute beds Information Request For the JHOSC to receive ongoing updates regarding extra capital funding for acute beds in relation to winter pressures Slides around this have been shared with wider council colleagues, as suggested by the JHOSC in July. We should have some more clarity on next steps later in September. Information Request For the JHOSC to receive updates on the work undertaken by Acute Trust and the ICS to progress the work at delayed hospitals in the New Hospitals Programme. Imperial College Healthcare Redevelopment update - August 2023 Following the concerns we raised about the delays announced for our schemes (at St Mary’s, Charing Cross and Hammersmith hospitals), we hosted a visit at St Mary’s in July from Lord Markham, Parliamentary Under Secretary of State at the Department of Health and Social Care. We were able to show the minister the very damaging impact of our failing estate on patients and staff and set out the many benefits of our redevelopment plans, including for the local and national economy. We had a good discussion about the work we have underway to explore the feasibility of potential partnership opportunities that could accelerate the St Mary’s redevelopment, leveraging the value of the land that will be surplus to requirements once we have a new hospital on a less sprawling footprint. We are due to meet Lord Markham again in early autumn to update him on the outcome of this work. We have also had significant engagement with the New Hospital Programme team and we are currently working through a process with them to test our capacity and cost modelling for all three of our schemes. We are still hoping to complete a first stage business case for Charing Cross and Hammersmith this autumn and, depending on the outcome of the St Mary’s partnership feasibility work, to secure first stage business case approval for St Mary’s by the end of the year. While there is still much to be clarified in terms of further process and decision making, progressing our business cases has to be a priority whatever route we take. Meanwhile, our estates team is working hard to delay any further major buildings failures for as long as possible. You may have seen the extensive scaffolding in place at Charing Cross and, more recently, St Mary’s. Works include an extensive weather-proofing programme for our oldest buildings at St Mary’s, roof repairs at Charing Cross and essential inpatient ward refurbishments across our sites to ensure we are able to maintain infection prevention and control standards. We are keen to continue to share our thinking and plans as they evolve. We also want to engage more broadly with our patients and local communities as soon as we have a little more clarity on next steps. Ophthalmolo gy Information Request For the JHOSC to receive more details on the ongoing engagement work related to the standardisation of ophthalmology services. Engagement so far has been through a series of online and face to face sessions, supported by surveys. As part of the new community service the selected provider will be expected to work with the Integrated Care Board in undertaking focussed patient engagement, looking at experiences of using the service and opportunities to improve the service to better meet the needs of all of our communities. As we further develop the standardisation, the intention is to work with patient representatives to co-design pathways in partnership with primary and secondary care clinical stakeholders. These co-design workshops will be supported by targeted community engagement activities where co- designed pathways will be introduced and feedback from our communities gathered to support further improvements. These activities will commence later this year and continue for the duration of this contract (i.e., 3 years). Information Request For the JHOSC to receive more information on how the standardisation of ophthalmology services will address health inequalities in North West London. Standardisation of our ophthalmology service will support the drive to address health inequalities in NW London by:  Ensuring that there is a standard service offering available to all NW London residents – in particular this includes ensuring that all NW London residents have access to a community ophthalmology service.  Ensuring that residents are able to access primary eye care through the large number of optical practices available across NW London, which will make it more convenient for patients to access care. The ICS will work in partnership with all of the key stakeholders in our communities, bringing them together with colleagues from primary and secondary care and public health to understand how we can better support communities in accessing eye care. Information Request For the JHOSC to receive baseline data on performance in ophthalmology services in order to measure performance in North West London against national and London standards. With a breakdown by paediatric and adult ophthalmology service performance. We are developing a data pack for ophthalmology across the ICB footprint, in partnership with clinical colleagues through our Clinical Reference Group. This will be shared with JHOSC later in the summer when completed with validated and evidenced data. Musculoskel etal (MSK) Recommendation To ensure that diagnostic capacity across North West London is properly linked to musculoskeletal services to best benefit residents across North West London. Diagnostic delays were identified as a specific issue in Harrow due to historic local arrangements . These have now been addressed and brought in line with other parts of the ICB. Information Request For the JHOSC to receive baseline access wait times for musculoskeletal We are completing a review of the waiting times data for the new service in partnership with the provider, as part of our services and details on how the new service standards will improve waiting times for treatment. regular contract review and management process . When this data has been formally reviewed, we will share with all partners and ensure that patients are kept informed of likely waiting times. Information Request To provide information on where the gaps in resource with palliative and end of life care are, how they will be addressed and how this will be monitored. Separate paper supplied on 27/11/23 to Chatan. Recommendation Provide a report around mental health provision for children and young people to come to a future JHOSC meeting. We are currently working through the C hildren and Young People Mental Health Steering Group to refresh our C hildren and Young People Mental Health transformation plan and also intend to focus the strategy work on C hildren and Young People in 2024. Suggest that this is timetabled for later on in the year, following agreeing the scope of the CYPMH part of the strategy. Information Request To receive the details of the alternative provision to accident and emergency located across the boroughs. An interactive map can be found here To receive further details around on the engagement plans when available. Everything is on the website, including the engagement report: https://www.nwlondonicb.nhs.uk/get-involved/your-views- mental-health-services-nw-london Information Request To receive more information around plans or existing activity to support people and communities in deprived areas or intersectional needs. As we further develop the mental health strategy, this will include a strengthened focus on inequalities. The strategy is being presented at the October 22nd, 2024, JHOSC. Proposals on the future of Information Request To provide the following:  The commentary and output of the pre-consultation workshops. This information is published on the ICB website. The Gordon Hospital  Completed and upcoming events with service users and carers.  Service users’ experience of Gordon Hospital.  A more detailed consultation plan.  Historical reports of Gordon Hospital service users over the last 5years.  Historical demographic data of Gordon Hospital service users. Acute mental health consultation: North West London ICS (nwlondonicb.nhs.uk) 05 December 2023 ICS Workforce Strategy and Programme Update Recommendation Provide an update to the Committee once NHS have assessed the Government’s new position on immigration and how this might affect recruitment and workforce within North West London. The main impact will be on social care rather than health care professionals. From March 2024, care workers and senior care workers will not be able to bring dependents and only CQC-registered providers in England will be able to sponsor Health and Care Visa applicants. Ahead of this, 53 Senior Carers completed pre-employment compliance through NW London International Recruitment Team. The first Cohort of Senior Carers landed in UK; induction completed with employers supported by NWL Health & Social Care Skills Academy. Recommendation Provide an update of progress by the Race Equality Steering Group. The Race Equality Steering Group is Co-Chaired by Rob Hurd and Linda Jackson. The Steering Group commissioned an Independent Report into Barriers to Leadership. The Report and strategic recommendations will be published as a Call for Action. Information Request Provide regular updates on progress of the seven priority workstreams. Progress is reported monthly to the Strategic Chief People Officers Meeting and bi-monthly to the ICS People Board. There has been good progress on the pipeline for acute roles following two International Recruitment events, offers made to: 67 Registered Nurses, 40 Registered Midwives, 2 Sonographers, 2 ODP, 26 Radiographers, 5 physiotherapists, 2 ODPs. There has also been a strong response to the launch of the ICS Graduate Scheme for future leaders. An undergraduate scheme is also in development. A Spring EDI Summit is being planned to agree sustained medium-term interventions that will embed equality, equity, social and racial justice. Work also continues to deliver new ways of working to support new models of care. NWL Elective Orthopaedic Centre Recommendation Report to the Committee on the success against metrics and targets identified for the Orthopaedic Centre and also get feedback from staff and patients. It would be interesting to get some reports from staff and patients after March on - how they feel things have been going and what could be improved and what the NHS system can learn going forward. In January 2024 the EOC operated on 140 patients. Of these 64 were admitted to the EOC ward, with an average length of stay of 2.8 days. Unfortunately, 14 lists (35 patients) were cancelled in January due to the Junior Doctors’ industrial action. The Friends and Family Test has reported 100% satisfaction with the service. A selection of patients were contacted for further feedback. Generally, the feedback was positive with all patients highly satisfied with their experience and very likely to recommend the EOC to others . Areas of suggested improvement were around the early morning theatre admission process and clearer signage abou t where to wait. The EOC’s current operating capacity of three theatres will increase to five theatres (full capacity) in March 2024 at which point reporting against metrics and targets can be better undertaken. Recommendation Report to the Committee on the operation of the dedicated transport provision. In January 2024 there were 12 EOC patients that used the free patient transport service. Three journeys were from the patients’ homes to the hospital, and nine journeys were from the hospita l to patients’ homes. The earliest arrival at the hospital was 7.30am and the latest departure was 6pm. Eleven journeys were by ambulance, and one was by car ambulance. Except for two occasions where the patient wasn’t ready, journeys were able to commence on time or earlier than scheduled. Journeys were made to/from Brent, Ealing, Hounslow, Harrow and Hammersmith & Fulham. ICS Updates: ICS Running Costs Reduction Recommendation To bring a report to the Committee once there are more detailed plans available on the redesign and consultation. There is no impact on services, so our focus will be on how we work with partners and our organisational effectiveness. 14 March 2024 Primary Care Access And Same Day Access Model Recommendation That NWL NHS undertake an Equality Impact Assessment and Human Rights Impact Assessment prior to implementing any changes in the way patients access primary care. Same day access proposals are not currently being implemented. Any significant change at a practice or PCN level would be subject an EHIA at that level. Recommendation That the Committee should seek meaningful consultation with patients, communities and GPs. Any engagement undertaken should be representative of the whole patient voice. PCNs are leading a process of engagement and co -design at local level. Information Request For the NWL JHOSC to be provided with feedback and analysis of the impact of the early adopter PCNs, including case studies that have been learned from. An update has now been given to the NWL JHOSC at the meeting on 22 October 2024. Information Request For the NWL JHOSC to receive full details of how patient safety and effectiveness would be measured against the proposals. The proposals previously discussed are not currently being pursued. Information Request For the NWL JHOSC to receive information on the outcomes of the work done by KPMG in a way that was easy to understand and that related to patient outcomes. An update has now been given to the NWL JHOSC at the meeting on 22 October 2024. Appendix 2: 2024/25 North West London JHOSC Recommendations and Information Requests Tracker Meeting Date Item Recommendation / Information Request Detail Response Status 22 October 2024 NWL Adult Community- based Specialist Palliative Care (CSPC) Review Recommendation That NWL NHS consider lessons learnt from previous consultations such as the Gordon Hospital to ensure that the complexity in working with multiple and hard to reach communities and stakeholders is considered throughout the consultation and engagement processes to ensure meaningful insights are acquired resulting in effective decision making. This has been considered and has been factored in with the design and implementation of the consultation. Recommendation That NWL NHS take proactive actions with hospitals and clinicians to ensure patients and families have all the information they require in advance regarding their options for end-of-life care planning and support available for families. The Urgent Care Plan (UCP) is an NHS service that enables every Londoner to have their care and support wishes digitally shared with healthcare professionals across the capital. NHS North West London has identified the further roll-out of the UCP to north west London residents and clinicians as a priority and is in the process of putting together a plan to do so. Recommendation That members of the committee provide a list of locations in their borough to Chatan highlighting suitable places for drop-in sessions and consultation activities to take place as this could result in enhanced engagement with residents. Chatan to then collate a list and pass on to the NWL NHS Engagement Team. A list of locations from some boroughs has been received and subsequently forwarded to NWL NHS to consider. NWL Mental Health Strategy Recommendation For the JHOSC to be presented with a further, more detailed report on the NWL Mental Health Strategy detailing what the strategy actually entails, it’s priorities and The Mental Health Strategy has been signed off and published. The ICB board made a final decision on acute a plan on how the new strategy will deliver on outcomes and priorities. mental health inpatient services in April. This is also published on the ICB website. New model of mental health care approved for Westminster and Kensington & Chelsea:: North West London ICS Information Request To provide a borough-by-borough breakdown of those with Severe Mental Illness (SMI) across NW London. The information should include a more detailed breakdown of what has already been provided to the committee including conditions per borough and actual numbers on prevalence rather than percentages. Data on prevalence of severe mental illness and CMH caseload across boroughs can be found below. This has also been included in the report presented to the committee (pages 19 and 49. Further information in regard to the number of adults rather than percentages and a further drilled down layer of data per borough has been shared with the committee. NWL Primary Care Access Recommendation That future communication plans and survey questionnaires, not only for this item, but also for future planned work and consultations are shared with the committee in advance for comments to ensure effective questioning and constructive discussions can take place at JHOSC meetings. This has been agreed by the engagement team, and such information will be shared to JHOSC in advance as part of the consultation process whenever possible. 05 December 2024 North West London Winter Campaign and London Ambulance Performance Update Information Request That the Committee receive information about critical care bed capacity, delays and discharges from hospitals and vaccination data. As data becomes available, it is being circulated to members electronically via Chatan. Information Request That the Committee receive a breakdown of GP face to face appointments across the NWL NHS eight boroughs. NW London has consistently had the highest level of face-to- face appointments across London. The published data is per ICB (NW London wide).  November 24: 68.0%  December 24: 66.6%  January 25: 66.4%  Feb 25: 66.6%  March 25: 66.9% Information Request That the Committee receive information about how the Ambulance Service anticipates managing the changes for domestic abuse coming into effect in early 2025 under Raneem’s Law. This request has been accepted at the meeting. The London Ambulance Service will contact all relevant parties and authorities (individually or through the NWL JHOSC) once an approach has been confirmed. Recommendation That NWL NHS work more closely with the local authorities to deliver messaging to specific communities and groups about accessing the Ambulance Service. NHS North West London has asked LAS to share their public facing materials with the local authority communications teams. North West London Health Equity Programme Information Request That the Committee receive the information about how the Health Equity Fund of £8 million is divided between the boroughs annually. This information has now been circulated electronically to all members. Below is a breakdown of the allocation of funds by borough. Information Request That the Committee receive information about what support is provided by the NHS for lower socio-economic patients with the cost of prescriptions. To address the request for information on what support is available for lower socio-economic patients with the cost of prescriptions, the NHS Cost of Living webpage outlines the range of support provided accessible via https://www.nwlondonicb.nhs.uk/your-health-services/cost- living. Individuals may be entitled to free NHS prescriptions if, at the time of dispensing, they meet specific exemption criteria. This typically includes those in receipt of qualifying benefits such as Income-related Employment and Support Allowance (ESA), Universal Credit, or those who qualify through age- related exemptions. For patients who require regular medication and do not meet exemption criteria, a Prescription Prepayment Certificate (PPC) offers a cost-effective option to help manage ongoing prescription charges. In March 2018, NHS England issued guidance advising that certain items available over the counter (OTC) should not routinely be prescribed in primary care. This guidance applies to 35 minor or self-limiting conditions, as well as probiotics and vitamins and minerals, where self-care is generally. considered more appropriate and should not be routinely prescribed in primary care because:  there is limited evidence of clinical effectiveness for the item.  the item would be prescribed for a condition that is self-limiting and will clear up on its own without the need for treatment.  the item would be prescribed for a condition that is appropriate for self-care. Importantly, note being exempt from NHS prescription charges does not automatically override this guidance. However, the policy does recognise the impact of health inequalities. It allows for clinical discretion in exceptional cases, including where a patient may be unable to self-care due to significant medical, mental health, or social vulnerabilities. In such situations, treatment may be prescribed if deemed clinically appropriate by the prescriber. Prescribers are advised to consider safeguarding concerns and use their professional judgement where reliance on self- care could adversely affect a patient’s health or wellbeing. Integrated Care System Update Information Request That the Committee receive an outline of the new ICB structure and key contacts for each borough. Rory has provided key contacts to Chatan for circulation. The ICB will be developing new structures, either internal or merged, over the next few months. Information Request That the Committee receive the communication plan and venues for the palliative care consultation. The communications plan, venues for the consultation and details of all online sessions have been shared with the NWL JHOSC electronically. Additionally, members have now also been sent links to all online consultation video recordings for their reference. Information Request That the Committee receive the details about the Work Well scheme which launched in October and that supports residents with health conditions back into employment. The details of the Work Well scheme have been circulated to all members. Attached below is a detailed document providing further information on the scheme. WorkWell latest information.docx Information Request That the Committee receive information about the London Refugee Employment Programme. The Partnerships, Population Health and Reducing Inequalities team connect into this as a programme, but don’t take a strong leadership role within. Interested parties can contact Anthony Sembatya at Anthony.Sembatya@westlondon.nhs.uk for more detailed information. 13 March 2025 Integrated Care System Update Information Request NWL ICB to update the committee on the Mount Vernon Cancer Centre relocation providing information on alternatives to relocation to Watford and any further updates arising. Paper submitted / agenda item for the May JHOSC meeting. Information Request NWL ICB to update the NWL JHOSC on the impact of the Government’s proposed 50% cuts on ICS and ICB services. Rob will keep the committee updated as things develop North West London Planned Care Strategy Recommendation For NWL NHS to conduct investigation / research into the possibility of bias in AI technology being used for Planned Care both in relation to gathering data and assisting with care arrangements and appointment handling.  Artificial Intelligence technology has numerous possible benefits in healthcare delivery supporting patients, administration and clinical decision making. For example, this includes: o Summarising live audio recordings of appointments to generate first drafts of clinic notes, letters and follow-up actions saving clinicians time and allowing them to focus more on the patient discussion o Searching and synthesising a patient's record to help clinicians prepare for an appointment and understand their previous, relevant interactions with the healthcare system. o Support patients access information, provide information and schedule appointments, including through using voice calls with natural language models available in multiple languages to address potential risks to digital isolation if patients are not comfortable using smartphones. o Population health analyses across multiple data sources to identify unmet needs, prevention opportunities and quality improvement opportunities.  While there are demonstration products that support these tasks, none have been adopted at more than a pilot scale for example in individual GP practices using AI-products such as Heidi or Tortus which summarise live audio recordings.  Governance frameworks to support AI-integration into clinical workflows and systems have been designed at the acute hospitals in North West London. These will support further pilots and research of further AI tools. The risks of clinical adoption are well recognised. For example, the positive first impressions these tools often create on their capability create a human factor risk of being too trusting in the future outputs of these tools, which could mean they are not adequately reviewed or edited into a final record.  AI-Tools will need to be an important component of any future planned care and healthcare strategy because of the benefits they offer, including improved patient experience, clinical experience and productivity. NWL institutions will continue its work with academic and industry partners, such as Imperial College London and Imperial College Academic Healthcare Science Network, to evaluate AI-tool pilots, their impact on patients and clinicians, and their risks including bias and hallucination (when AI-models make up something that is not real). This research and support will complement broader national and international efforts and understanding in this rapidly emerging field of technology. Recommendation For NWL NHS to further assess the impact of the new strategy on the elderly population.  A significant proportion of planned care activity relates to chronic health conditions such as heart failure, hypertension, rheumatology, diabetes, COPD and chronic kidney disease. The likelihood of developing one, and then more than one, chronic condition increases with age. This means that older people are high uses of planned care and may need planned care support from multiple different specialties simultaneously.  During the development of the strategy patients and local communities were invited to offer their ideas and experiences to support its development. Older people formed a significant element of this feedback, including in forums such as the local resident’s groups. Clinical stakeholder feedback has also highlighted the importance of older people and how their needs and ability to access care can be different to others.  The strategy is organised around these pillars, all of which will directly and positively impact older people and their experience of planned care. They are: o Redesigning primary and secondary care pathways - this includes integration of greater planned care specialist support into neighbourhood health teams. These are closer to where people live, will support more integrated work with primary care and other community healthcare providers, and enable greater focus on coordinating care for individuals whose needs cross multiple specialties. This could have benefits for example in balancing medication needs and reducing the risk of polypharmacy. o Improving patient activation and communication - this will support older people through targeted focus on communication and scheduling processes, so that everyone knows how long they should need to wait to their appointment, allow multiple ways to schedule and reschedule appointments, improve the quality of administrative information they receive, and expand how patient initiated follow-ups when suitable are used so that patients do not need to wait for a pre- determined period if they need specialist help more quickly. This will help join visits together, ensure better information is available and make it easier to get follow-up advice. o Improving productivity - this will increase the overall level of planned care activity through current available resources. Greater activity will reduce waiting lists more quickly, benefitting the whole population including older people.  The strategy development has held equity central to its development. While there will be an expansion of digital tools and ways of working to support patient experience and productivity, it is recognised that this is not suitable for the whole population. However, using these tools frees up capacity for equitable support to mitigate risks of digital exclusion.  When subsequently implementing major changes identified in the strategy, such as new pathways, tools or projects, Quality and Equality Impact Assessments will be conducted. This is a step in all significant changes made to understand the impacts on different quality issues and population groups including older people, agree how to mitigate their risks and impacts, and sometimes stop initiatives altogether when the risks or impacts are felt to outweigh potential benefits. This means that even as the strategy implementation progresses in future years, impacts on all population groups including older people will remain an important consideration. Information Request NWL ICB Communications and Involvement Team to provide further information in regard to communications with residents and patients linked to the NWL Planned Care Strategy. Engagement and involvement activity on planned care strategy Engagement with the residents of across North West London in relation to the planned care strategy took place through a mix of online digital engagement and face to face discussions at events in all eight boroughs. There were a total of 303 responses to the online survey. Insight received from the public focused not only on waiting times, but on communication, preparation, access, and system responsiveness. The feedback gathered a mix of quantitative and qualitative data and identified recurring themes such as the emotional toll of uncertainty, the importance of feeling informed and remembered, and the desire for more proactive, practical engagement while waiting for care. As part of the wider engagement on planned care, The Advocacy Project facilitated Easy Read engagement sessions with people with learning disabilities in Brent and Westminster. This approach ensured that those with communication and cognitive access needs had the opportunity to share their views in a meaningful and supported way. A total of 32 individuals from learning disability communities attended sessions which used Easy Read formats, visuals, and supported discussion. These sessions were delivered in familiar community settings with facilitators trained in accessible communication. Communications and engagement activity included:  a new webpage on the NHS North West London website outlining what planned care is and the work underway.  issues paper and briefing document on the ICB website.  issues papers and survey shared directly with key stakeholders, patient/public and community groups and in NHS North West London e-bulletins.  news articles copy for acute provider intranets and NHS North West London websites.  borough involvement team cascade to VCS and borough-based stakeholders  newsletter text shared with local authorities for resident and staff email newsletters.  newsletter text sent to providers for patient and staff bulletins, provider intranets and NHS North West London websites.  social media posts shared on NHS North West London channels.  information and survey link shared with North West London Citizen’s Panel  information and survey link shared on Next Door social network.  update to PPG forum  presentation with question-and-answer session at NHS North West London Residents Forum  email sent to resident forum participants with information and survey link.  issues paper and survey sent to Healthwatch representatives.  meeting held with NHS North West London Healthwatch representatives.  information provided to Local Authority partner communications teams on ICB led sector call including survey link.  in person discussions with residents across all eight boroughs with feedback gathered at an average of five in-person events in each borough during February and March Information Request To provide the Committee with comparative data surrounding wait times across the ICB’s different boroughs. This is data on the length of time patients have been on waiting lists at a borough level – There is variation between boroughs, reflecting historic referral practices and individual NHS provider performance, hence why patients in Brent, Ealing, Harrow and Hillingdon are waiting relatively longer given the tendency of these patients to be referred to THH and LNW. It should be noted that this data is based upon unvalidated datasets and could change (slightly) in proportions as a result of individual pathway validation. However, the basic trend of variation seen across the boroughs reflects the overall performance of the 4 main NHS providers in the sector. The national objective to improve Referral to Treatment Time, including the target to achieve 65% by March 2026, will help improve this situation and local provider and place-based variation will be monitored and used to help target appropriate interventions. 01 May 2025 NWL Adult Community- based Specialist Palliative Care (CSPC) Recommendation Enhanced Care Bed Locations: Ensure that the placement of any new enhanced care beds considers, wherever possible, the availability of parking for patients, families, and staff. To support the introduction of a new model of community- based specialist palliative care across North West London, a structured, three-stage process is being followed to develop and implement service delivery options for enhanced end of life care beds.  Stage 1: Developing service options.  Stage 2: Listening to communities and refining options.  Stage 3: Implementation and service launch Parking, along with broader accessibility, will be one of the considerations when determining the options for delivering these beds. Recommendation Resident Communication: Increase communication with local residents to provide clear, timely, and accessible information about proposed changes, with the aim of offering reassurance and reducing uncertainty. We are committed to keeping local people informed and involved as proposals develop. We will build on the principles of the North West London Involvement Charter by listening, learning, and working in partnership with residents, local councils, and the JHOSC. We will continue to strengthen how we communicate and the CEO Board report for May 2025 provided an update on the ICB involvement strategy. Our aim is to make information as open, honest and easy to understand as possible, helping to reduce uncertainty and support meaningful involvement in any future decisions. An example is the work we will be undertaking in the coming months with local communities to develop appropriate information and guidance resources on palliative care and the Community-based specialised Palliative Care (CSPC) services available to people in north west London. Recommendation Consultant Recruitment Options: There be a future commitment to allow adequate time to thoroughly explore all recruitment options for consultants before deciding on service closures or reconfigurations. This is particularly relevant in light of previous decisions such as those related to Pembridge, where challenges in recruitment were a key factor. While the ICB aims to provide adequate time to explore all options, urgent safety concerns may necessitate swift action, with wider engagement following as soon as possible. One of the key enablers identified to support the implementation of the new model of care is workforce development. This will be led by a collaboration of our CSPC providers across north west London, with the priority focus on defining the workforce we need to deliver CSPC Services now and in the future, as well as improving cultural competency amongst specialist palliative care staff. Recommendation Travel and Access Inequalities: Address additional inequalities that may arise from changes that affect patients’ ability to travel. While the use of a bus service was mentioned, this will not benefit all patients, and the feasibility and logistics of such a solution must be accurately assessed and clearly communicated. North West London ICB is committed to providing equity and reducing health inequalities and one of the most effective ways of tackling inequity resulting from travel is to remove the need for travel where possible, through maximising Community Specialist Palliative Care services available in people’s own place of residence, which is a core part of our new model of care. This meets the needs of what many of our residents tell us they would like – more care available at home. Care at home however, is not appropriate for all. For these patients, north west London already provides patient transport along with some of our hospices who provide transport, and most hospices have parking available. Information Request Borough-Level Strategies: Provide a clear explanation of the impact in each borough of the agreed strategy. This will support transparency and ensure localised needs are clearly understood and addressed. The changes and impact per Borough are outlined in the table in Appendix 1 of the report presented to NWL JHOSC in May 2025. We are working with leads at local and place level to plan for the implementation of the new model of care and local discussions will shape how it will be implemented. Early planning discussions are focused on identifying local needs, addressing service gaps, and exploring potential delivery options. NWL Involvement Strategy Information Request To provide the NWL JHOSC with proposals for partnership working Council by Council as well as at NWL level. Awaiting clarity on the future ICB structure and possible merged structure before we can determine how this will work in the future.

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9. North West London JHOSC 2025/26 Work Programme PDF 236 KB
📄 North West London JHOSC 2025/26 Work Programme PDF 236 KB
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Report to the North West London Joint Health Overview Scrutiny Committee – 17 July 2025 North West London Joint Health Overview Scrutiny Committee 2025/26 Work Programme No. of Appendices: 1 Appendix 1: North West London JHOSC 2025/26 Draft Work Programme Background Papers: None Contact Officer(s): (Name, Title, Contact Details) Chatan Popat, Strategy Lead - Scrutiny Democratic and Corporate Governance Brent Council chatan.popat@brent.gov.uk 1.0 Purpose of the Report 1.1 To present the North West London Joint Health Overview Scrutiny Committee’s (NWL JHOSC) 2025/26 Work Programme to the committee. 2.0 Recommendation(s) 2.1 That: The committee note and confirm the committee’s draft work programme outlined in Appendix 1. 3.0 Detail 3.1 The North West London Joint Health and Overview Scrutiny Committee’s work programme outlines the decisions and health policy areas the committee plans to review during the municipal year, according to its Terms of Reference . The committee’s principal role is: To scrutinise the plans for meeting the health needs of the population and arranging for the provision of health services in North West London; in p articular the implementation plans and actions by the North West Integrated Care System and their Integrated Care Board, focusing on aspects affecting the whole of North West London. Taking a wider view than might normally be taken by individual local authorities 3.2 The NWL JHOSC undertakes 4 formal committee meetings each municipal year. Though there is scope for other scrutiny activities to take place throughout the year, at the chair’s discretion. 3.3 The NWL JHOSC is formed of Councillors from the 8 Bo roughs of North West London: Brent, Ealing Harrow, Hammersmith & Fulham, Hillingdon, Hounslow, Kensington and Chelsea, and Westminster. The committee also has a non - voting representative from the London Borough of Richmond upon Thames. 3.4 The committee h eld its annual work programming meeting on 10 June 2025. During this meeting the committee undertook a process of prioritising items for inclusion in its work programme based on a set of criteria. Prioritisation is considered best practice by the Centre f or Governance and Scrutiny (CfGS) and is an effective tool for a scrutiny committee to develop a coherent work plan for the year1, which ensures that the work of the NWL JHOSC is effective. 3.5 The committee’s updated work programme for the 202 5/26 municipal year is detailed in Appendix 1. 3.6 There is a possibility that the committee’s work programme may change during the municipal year. This is so that the committee can work flexibly to review emerging items as they arise. It is imagined that the work programme will evolve over the municipal year, according to the committee’s needs. At times it may also be necessary to move items from a particular committee date for practical reasons, in these cases the work programme will be updated, and a new version will be presented at the next formal NWL JHOSC meeting. 1 The Good Scrutiny Guide (Centre for Public Scrutiny, June 2019), p26 Appendix 1 – Draft North West London Joint Health Overview and Scrutiny Committee Work Programme 2025/26 The North West London Joint Health Overview and Scrutiny Committee’s work programme is designed to be flexible and adaptable to the needs of the Committee; it is therefore likely that items may change over the municipal year. Confirmed Meeting Dates:  Thursday 17 July 2025, 10am  Tuesday 09 September 2025, 10am  Tuesday 09 December 2025, 10am  Thursday 16 March 2026, 10am Thursday 17 July 2025 Agenda Item NHS Organisations Host Borough Maternity provisions in NWL including outcomes and equity across the region North West London Integrated Care System London Borough of Hillingdon Adult Mental Health North West London Integrated Care System London Borough of Hillingdon Reconfiguration of ICB and implications on services North West London Integrated Care System London Borough of Hillingdon Tuesday 09 September 2025 Agenda Item NHS Organisations Host Borough Cancer Screening & Early Diagnosis North West London Integrated Care System London Borough of Harrow The future of Place Based Partnerships delivering health and care services North West London Integrated Care System London Borough of Harrow SEN Continence Service North West London Integrated Care System London Borough of Harrow Tuesday 09 December 2025 Agenda Item NHS Organisations Host Borough Urgent and Emergency Care Delivery North West London Integrated Care System London Borough of Hounslow Implementation of the Same Day Access Model in Primary Care (building on previous scrutiny in March 2024) North West London Integrated Care System London Borough of Hounslow Application of the Continuing Healthcare Criteria – including specifics on funding, equity and financial implications relating to recent announcements North West London Integrated Care System London Borough of Hounslow Thursday 19 March 2026 Agenda Item NHS Organisations Host Borough Dentist Commissioning and Children's Dental Health North West London Integrated Care System London Borough of Hammersmith & Fulham Digital Health, Data Use, AI and Digital Inclusion North West London Integrated Care System London Borough of Hammersmith & Fulham Weight Loss Drug Supply and Roll Out Maternity Strategy North West London Integrated Care System London Borough of Hammersmith & Fulham Maternity Strategy North West London Integrated Care System London Borough of Hammersmith & Fulham

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10. Any other business
Notice of items to be raised under this heading must be given in writing to the Deputy Director - Democratic and Corporate Governance or their representative before the meeting in accordance with Standing Order 60.
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