Read the text of this document (220 pages)
London Borough of Hillingdon
Pension Fund Annual Report
2024/25
DRAFT
DRAFT
C
O
N
T
E
N
T
S
Section Page
Chairman’s Foreword 3
Introduction To The Fund 5
A: Overall Fund Management 7
B: Financial Performance 20
C: Investment Policy and Performance Report 23
D. Scheme Administration 37
E. Report Of The Fund Actuary 46
F: Governance 48
G: Fund Account, Net Asset Statement and Notes 63
101
109
135
164
174
185
186
192
H. Asset Pools
I: Pensions Administration Strategy
J: Funding Strategy Statement
K
: Investment Strategy Statement
L: Communications Policy
M: External Audit Opinion
Glossary
Appendix 1 – Governance Policy
Appendix 2 - Conflict of Interest 213
DRAFT
CHAIRMAN’S FOREWORD
The Pens
ion Fund Committee is responsible for overseeing the governance of the
London Borough of Hillingdon Pension Fund, including investment management and
pensions administration.
Committee continues to monitor the Fund closely at every meeting and challenges
the officers, investment advisers and investment managers as necessary to ensure
the Fund’s investments are being managed effectively.
The Fund continues to work closely with its LGPS pool, the London Collective
Investment Vehicle (LCIV), to achieve efficiencies through pooling of Pension Fund
assets and indeed has one of the highest percentages of funds under LCIV
management at almost 95%. This ensures that the Fund continues to benefit from
the lower fees negotiated by LCIV on its Legal and General Passive Equities
Portfolio, as well as benefitting from lower fees in active equity, Diversified Growth,
and alternative investment managers.
2024/25 has seen the implementation of the Blackstone Dislocations Fund with
1.68% of the 5% allocation now having been made. The Fund allocation levels now
reflect the decision last year to increase allocations in equities by 5% with passive
equity allocations at 45.08% against the original 41% target allocation. Fund
performance in the past year has been 4.6% which puts the fund in the upper
quartile of performance of Local Government Funds. This compares to performance
in the lowest quartile for 5 and 10 years.
2025/26, with the impact of the 2026/27 Triennial re-valuation of the fund and the
Government’s “Fit for the Future” legislative agenda, will see significant work
needing to be undertaken and approved by the fund. This includes the requirement
for funds to transfer all assets to LCIV management by the 31st of March 2026,
reassessment of asset allocation and investment strategy models considering the
triennial revaluation results, and refining governance models to reflect the needs of
the “fit for future” legislation.
The Pension Fund is committed to being a responsible investor and in the last year
signed up to the UK Stewardship Code to demonstrate our commitment to active and
engaged monitoring of corporate governance in the interests of our members. We as
a fund to this end actively engage our fund managers to incorporate ESG into
investment processes and ensure active engagement with invested companies in
key areas of Environmental, Social and Governance.
The Pension Fund launched its inaugural Responsible Investment Policy in 2020,
setting out the Fund’s commitment to environmental, social and governance factors
as a core part of its investment decision making. This Responsible Investment policy
is aligned with the Fund’s Investment Strategy Statement where a brief overview on
ESG and voting is included. In addition, the policy is aligned with the Fund’s Funding
Strategy Statement with consistency of objectives and return expectations to support
the funding level.
3
DRAFT
The Fund h
as also reorganised its equity portfolio to reduce its carbon exposure
which is a considerable long term investment risk. This has been achieved by
transferring its previous active UK equity portfolio from LCIV Epoch Income Fund to
the LCIV Global Alpha Paris Aligned Fund managed by Baillie Gifford, which is in
alignment with the Paris Climate Agreement by screening out carbon intensive
companies that do not, or will not, play a role in the transition to a low-carbon future.
We have also undertaken a review of ESG impact assessment of our portfolios by
rating all engaged fund managers on set traditional criteria to determine if they meet
expected minimum level rating on an overall basis. All of the Fund’s current
investment mandates achieve a ‘partially meets criteria’ rating at a minimum on an
overall basis, with a significant number that ‘meets traditional criteria’. At an overall
level the Fund also meets “meets traditional criteria”.
I would like to thank all those involved in the governance of the London Borough of
Hillingdon Pension Fund during the year during 2024/25, especially the members of
the Pension Fund Committee and the Local Pension Board.
Cllr Reeta Chamdal
Chairman Pensions Committee 2024/25
4
DRAFT
INTRODUCTION TO THE FUND
Regulation 5
7 of the Local Government Pension Scheme Regulations 2013 (in
respect of England and Wales) requires Local pension Funds to prepare and publish
an annual report for each financial year.
The London Borough of Hillingdon Pension Fund is part of the Local Government
Pension Scheme (LGPS) and is governed by statute. The scheme moved to a career
average revalued earning (CARE) scheme, from a final salary scheme in 2014
because of the Local Government Pension Scheme Regulations 2013. In 2016/17, the
regulations surrounding investments were amended with the Local Government
Pension Scheme (Management and Investment of Funds) Regulations 2016.
Hillingdon is the Administering Authority for the Fund. Pensions and entitlement to
benefits are fully protected in law. Membership of the Scheme is open to all employees
of the Council including school employees except for teachers (who have their own
pension scheme). Other employers are admitted to the Pension Fund and depending
on their status; their employees may also be able to participate in the LGPS. Employee
contributions are determined by central government and are between 5.5% and 12.5%
of pensionable pay. Employer rates are set by the Fund actuary every 3 years following
a valuation of the assets and liabilities of the Fund. Contributions for 2024/25 were set
in the Actuarial valuation on 31 March 2022.
The conditions of the Local Government Pension Scheme (LGPS) Regulations set out
in clear terms the benefits that are payable to Scheme members. The benefits are
guaranteed for those members and therefore members are not reliant on investment
performance for their pension benefits. Contributions payable by Scheme members
are also defined in the regulations. Employing Authorities are required to pay
contributions into the Scheme to meet the cost of funding employee benefits and are
required to meet any shortfall in funding the pension liabilities of Scheme members.
The Pension Scheme during the financial year 2024/25 was a defined benefit career
average revalued earnings scheme, which aligns LGPS retirement age with an
individual’s state pension age. The key benefits of the scheme are outlined below:
• Pension benefits based on a 1/49th accrual basis for each year of pensionable
service with benefits calculated on the career average pay revalued annually in
line with inflation.
• Pre-2014 benefits guaranteed with a final salary link for any benefits earned
prior to 1 April 2014.
• Option to pay 50% of the contribution rate to accrue 50% of the benefits.
• Option to convert some pension to lump sum on retirement on a 1:12 ratio.
• Life assurance covers 3 x member final pay applicable from the day of joining
scheme.
• Pensions for dependents: - spouses, civil partners and eligible co-habiting
partners and eligible children.
• An entitlement to have pension paid early on medical grounds.
• Pensions increase annually in line with the cost of living (CPI).
5
DRAFT
It shou
ld be noted that the foregoing is not an exhaustive list and that certain conditions
must be met for an individual to be entitled to the benefits outlined. The foregoing
benefit structure came into effect on 1 April 2014 and saw the start of significant
changes to the public sector pension schemes, with most other schemes introducing
their changes a year later, on 1 April 2015. The previous LGPS introduced in 2008
was a defined benefit final salary scheme and was in operation until 31 March 2014.
It should be recognised that many scheme members will have benefits accrued under
both schemes and indeed some under the pre-2008 scheme. The key benefits under
the 2008 scheme are outlined below:
• A guaranteed pension based on final pay and length of time in the scheme and
an accrual rate of 1/60th per annum.
• Tax-free lump sum on benefit accumulated prior to 1 April 2008 and option to
convert some of the pension into tax-free lump sum on post 1 April 2008
service.
• Life assurance cover 3x member final pay applicable from the day of joining
Scheme.
• Pensions for dependents: - spouses, civil partners and eligible co-habiting
partners and eligible children.
• An entitlement to have pension paid early on medical grounds.
• Pensions increase annually in line with the cost of living (CPI).
Contracting Out Status (with effect from 1 April 2002 until 5 April 2016)
The LGPS was contracted-out of the State Second Pension Scheme (S2P), up to 5
April 2016 when contracting-out ceased. This meant that members paid reduced
National Insurance contributions, and they did not earn a pension under S2P. Instead,
the LGPS must guarantee to pay a pension that in general is as high as the pension
that would have been earned in the State Earnings Related Pension Scheme (SERPS)
/ S2P. For contracted-out membership between 6 April 1978 and 5 April 1997, HMRC
calculates a Guaranteed Minimum Pension (GMP), which is the minimum pension,
which must be paid from the London Borough of Hillingdon Pension Fund to the
member. For membership after 5 April 1997, the LGPS has guaranteed that the
benefits it provides will generally be no less favourable than those provided under a
Reference Scheme prescribed under the Pensions Act 1995.
Additional Voluntary Contributions
A facility is available for scheme members to make Additional Voluntary Contributions
(AVCs). The Pension Fund Committee has appointed Prudential as the nominated
provider for this purpose. This is run separately to the Hillingdon Pension Fund.
Further details are available from the Prudential Corporate Pensions Team on 0800
151 3941.
Regulations
The Local Government Pension Scheme Regulations 2013 (as amended)
The Local Government Pension Scheme (Transitional Provisions, Savings and
Amendment) Regulations 2014 (as amended)
The Local Government Pension Scheme (Management and Investment of Funds)
Regulations 2016
6
DRAFT
A: OVERALL FUND MANAGEMENT
SCHEME MANAGEMENT AND ADVISERS
The London Bo
rough of Hillingdon Pension Fund ('the Fund') is part of the Local
Government Pension Scheme (LGPS). The benefits paid out and the regulations are
set nationally, but the Fund is administered locally. As the Administering Authority, the
London Borough of Hillingdon has legal responsibility for the effective management of
the Fund. The Council delegates this responsibility to the Pensions Committee ('the
Committee'), which is the formal decision-making body for the Fund. The Corporate
Director of Finance has delegated authority for the day-to-day running of the Fund.
The local Pension Board ('the Board') was established in 2015 to assist the scheme
manager in securing compliance with regulations relating to the governance and
administration within the requirements set by the Pension Regulator.
Corporate Director of Finance
Andy Evans in his role of Corporate Director of Finance has delegated responsibility
for the day-to-day running of the Pension Fund.
Officers Responsible for the Fund
The Pensions and Statutory Accounts team ensures that both the Committee and
Board receive relevant advice on investment strategy, monitoring of the performance
of the Fund and on administration and governance matters, in addition to undertaking
the accounting duties of the Fund.
James Lake Director of Finance - Pensions, Treasury & Statutory
Accounts
Tunde Adekoya Finance Manager, Pensions & Governance
Seby Carvalho Pensions Technical Officer
Ian Pyke Pensions Officer
Karl Pereira Trainee Pension Fund Accountant
Scheme Administration
Administration of the scheme is contracted out to Hampshire Pension Service (HPS)
to provide the pensions administration under delegated authority for the London
Borough of Hillingdon. HPS maintains pension scheme membership records and
calculates benefits.
Email: pensions@hants.gov.uk
Telephone: 01962 845588
Address: Hampshire Pension Services
The Castle
Winchester
Hampshire
SO23 8UB
7
DRAFT
Fund Custodian and
Performance Monitoring
The Northern Trust Company acts as the global custodian of the Fund's assets. As
part of its normal procedures Northern Trust holds all assets in sa fe custody, settles
trades, collects dividend income, provides data for corporate actions, liaises closely
with all the investment managers and reports on all activity on a monthly and quarterly
basis. Where holdings are in pooled funds, the underlying assets held by the relevant
funds' custodian are reported to Northern Trust. Regular service reviews take place
with Northern Trust to ensure continuous monitoring of the Fund’s requirements.
Additionally, Northern Trust provide performance analytics, comparing the
performance of the Fund and individual managers to agreed benchmarks and market
indices on a monthly, quarterly, and annual basis.
Northern Trust
50 Bank Street
Canary Wharf
London
E14 5NT
Fund Actuary
The Fund's actuary is Hymans Robertson
Craig Alexander FFA
Hymans Robertson LLP
20 Waterloo Street
Glasgow
G2 6DB
Fund Managers
Day-to-day investment management of the Fund's assets is delegated to specialist
managers in accordance with the LGPS (Management and Investment of Funds)
Regulations 2016. During 2024/25, the following managers managed the Fund’s
investments externally:
Fund Manager Asset Class
Adam Street Partners Private Equity
AEW UK UK Core Plus and Urban Real Estate
Property
Blackstone Investments Dislocation Fund
Legal & General Investment Management List ed Equities and Index Linked Bonds -
(Passive) – Pooled & Property Pooled
London CIV – Baillie Gifford Global Equity Income - Pooled
London CIV - Ruffer Absolute Return Fund - Pooled
London CIV - Stepstone Infrastructure - Pooled
London CIV – Churchill Private Debt - Pooled
London CIV – CQS & PIMCO Multi Asset Credit
LGT Capital Partners Private Equity
M&G Investments (Direct Investment) Private Debt
Macquarie Investment Infrastructure
Permira LLP Private Debt
UBS Global Asset Management UK Property Fund of Funds
8
DRAFT
Fund Pool and Pool Operator
Th
e London Borough of Hillingdon is a member of the London CIV Pool. The London
CIV Pool is run and managed by the London LGPS CIV Ltd, an FCA authorised and
regulated company.
Advisors to the Fund
The Fund's Investment Advisor is Iseran Bidco Ltd trading as Isio, (f ormally KPMG)
who was appointed July 2014. They advise the Committee on the Fund's strategic
asset allocation and assist in the monitoring of fund managers.
David O'Hara
Partner
Investment Advisory
Tax & Pensions
Iseran Bidco Ltd (Isio)
10 Norwich Street
London EC4A 1BD
In addition,
the Fund had an Independent Advisor for 2024/25 – Marian George.
AON Hewitt advises and supports the Fund on governance arrangements to the
Board.
Aon Hewitt
25 Marsh Street
Bristol
BS1 4AQ
Legal Services
Legal support to the Fund is provided in-house by the Council. The Council's
Borough Solicitor is Glen Egan.
Auditor
The Fund's external auditor, appointed by the Public Sector Audit Appointments
(PSAA), is Ernst & Young.
Ernst & Young LLP
400 Capability Green
Luton
Bedfordshire LU1 3LU
Banker
Banking services are provided to the Fund by the Council's banker National
Westminster Bank (NatWest).
NatWest Bank Plc
Unit 227-228 Intu Shopping Centre
The Chimes
High Street Uxbridge
UB8 1LA
9
DRAFT
AVC Provider
The Fu
nd's provider for additional voluntary contributions is Prudential.
Prudential AVC Customer Services
Prudential
Craigforth
FK9 9UE
10
DRAFT
RISK MANAGEMENT POLICY
Risk Management within the Governance Structure
The Administering Authority recognises that effective risk management is an essential
element of good governance in the LGPS and is part of the ongoing decision-making
process of Committee. By identifying and managing risks, the Administering Authority
can:
demonstrate best practice in governance
improve financial management
minimise the risk and effect of adverse conditions
identify and maximise opportunities that might arise
minimise threats
The Administering Authority adopts best practice risk management, which supports a
structured and focused approach to managing risks and ensures risk management is
an integral part in the governance of the Fund at a strategic and operational level.
To whom this Policy Applies
This Risk Management Policy applies to all members of the Pension Committee and
the local Pension Board, including both scheme members and employer
representatives. It also applies to senior officers involved in the management of the
Fund.
Less-senior officers involved in the daily management of the Fund are also integral
to managing risk for the Fund and will be required to have appropriate
understanding of risk management relating to their roles, which will be determined
and managed by the Head of Finance – Statutory Accounting and Pension Fund.
Advisers and suppliers to the Fund are also expected to be aware of this Policy and
assist officers, Committee members and Board members as required, in meeting
the objectives of this Policy.
Aims and Objectives
In relation to understanding and monitoring risk, the Administering Authority aims to:
integrate risk management into the culture and day-to-day activities of the Fund
raise awareness of the need for risk management by all those connected with
the management of the Fund (including advisers, employers, and other partners)
anticipate and respond positively to change
minimise the probability of negative outcomes for the Fund and its stakeholders
establish and maintain a robust framework and procedures for identification,
analysis, assessment and management of risk, and the reporting and recording
of events, based on best practice
ensure consistent application of the risk management methodology across all
Fund activities, including projects and partnerships.
To assist in achieving these objectives in the management of the Fund, the
Administering Authority will aim to comply with:
11
DRAFT
the CIPFA publication, “Managing Risk in the Local Government Pension Scheme”
the Pensions Act 2004 and the Pensions Regulator's Code of Practice for Public
Service Pension Schemes as they relate to managing risk.
Responsibility
The Administering Authority must be satisfied that risks are appropriately managed.
For this purpose, the Head of Statutory Accounts & Pensions is the designated
individual for ensuring the process outlined below is carried out, subject to the
oversight of the Pension Committee.
However, it is the responsibility of everyone covered by this Policy to identify any
potential risks for the Fund and ensure that they ar e fed into the risk management
process.
The London Borough of Hillingdon Pension Fund Risk Management Process
The Administering Authority's risk manag ement process is in line with that
recommended by CIPFA and is a continuous approach wh ich systematically looks
at risks surrounding the Fund’s past, present and future activities. The main
processes involved in risk management are identified in the figures below and
detailed in the following sections:
1. Risk Identification
The risk identification process is both a proactive and reactive one: looking forward
i.e., horizon scanning for potential risks, and looking back, by learning lessons from
reviewing how previous decisions and existing processes have manifested in risks
to the organization.
Risks are identified by several means including, but not limited to:
formal risk assessment exercises managed by the Pension Committee
performance measurement against agreed objectives
12
DRAFT
findings of internal and external audit and other adviser reports
feedback from the local Pension Board, employers, and other stakeholders
informal meetings of senior officers or other staff involved in the management of the Fund.
liaison with other organizations, regional and national associations, professional groups, etc.
Once identified, risks will be documented on the Fund's risk register, which is the primary control document for the subsequent
analysis, control and monitoring of those risks.
2. Risk Analysis & Evaluation
Once potential risks have been identified, the next stage of the process is to analyse and profile each risk. Risks will be assessed
by considering the likelihood of the risk occurring and the impact if it does occur, with the sco re for likelihood multiplied b y the
score for impact to determine the current overall risk rating, as illustrated in the table below.
Attributes: Risk rating Risk rating Risk rating Risk rating
Greater than 90% This week Very High (A) A4 6 A3 12 A2 18 A1 24
70% to 90% Next week /
this month High (B) B4 5 B3 10 B2 15 B1 20
50% to 70% This year Significant (C) C4 2 C3 4 C2 6 C1 8
30% to 50% Next year Medium (D) D4 1 D3 2 D2 3 D1 4
10% to 30% Next year to
five years Low (E) E4 0 E3 0 E2 0 E1 0
Less than 10% Next ten
years Very Low (F) F4 0 F3 0 F2 0 F1 0
Small (4) Medium (3) Large (2)
Attributes:
Financial
Reputation Minor complaint, no
media interest
One off local media
interest
Adverse national
media interest or
sustained local
interest
Ministerial
intervention, public
inquiry, remembered
for years
IMPACT
THREATS:
up to £500k Between £500k and
£10m
Between £10m and
£50m Over £50m
Score
Score
Score
Score
L
I
K
E
L
I
H
O
O
D
Very Large (1)
13
DRAFT
When
considering the risk rating, the Administering Authority will have regard to the existing controls in place and these will be
summarised on the risk register.
Key risks to the effective delivery of this Policy
• Administration
Risk
• Investment Risk
• Liquidity Risk
• Pooling Risk
• Cyber Risk
• Key officers Risk
• Governance Risk
Within each category a series of risks are identified and upon each review an update of the status and any changes in
relevant controls are made, the Corporate Director of Finance h as responsibility to keep the risk register under review. The
register is reviewed quarterly by Pensions Committee.
Mitigating Risk
Detailed controls to mitigate risk are specified in the Funds risk register. However, the following table contains examples of
the controls in place to mitigate key risks across investment, governance, and administration:
Area Risk Actions In Place
Risk
Category/Rating
Administration
Poor Performance of
Outsourced Administrator
leading to poor quality
information supplied to both
members and the Fund
Actuary
1. Regular service meetings in place.
2. Monthly KPI reports are provided to track and monitor performance.
3. Cr
itic
al errors cleared prior to transfer of valuation data to actuary.
4. Da
ta Imp
rovement plan developed, implemented and continuously
reviewed. Yellow
14
DRAFT
Failure of employers to
deliver accurate and timely
employee administration
information
1. Training provided to educate and empower employers.
2. Re
gular u
pdates provided to employers on the importance of
accurate and timely information.
3. Regular newsletters and update from Hampshire to all employers.
4. Bench
ma
rking and escalation to Employer contacts.
5. Re
gular m
eetings with payroll providers on behalf of Scheduled and
Admitted bodies to escalate and manage backlog work.
Red
Investment
Risk
Inappropriate long-term
investment strategy
1. Set Pension Fund specific strategic asset allocation benchmark after
taking advice from investment advisers, balancing risk and reward,
based on historical data.
2. Keep
ri
sk and expected reward from strategic asset allocation under
review.
3. Review asset allocation formally on an annual basis.
4. Asset a
ll
ocation reported quarterly to committee.
5. Officer and advisers actively monitor this risk. Yellow
Active investment manager
under-performance relative
to benchmark
1. The structure includes active and passive mandates, and several
managers are employed to diversify the risk of underperformance by
any single manager.
2. Short term investment monitoring provides alerts on significant
changes to key personnel or changes of process at the manager.
3. Regular monitoring measures performance in absolute terms and
relative to the manager’s index benchmark, supplemented with an
analysis of absolute returns against those underpinning the valuation.
4. Investment managers would be changed following persistent or
severe under-performance.
Green
Liquidity Risk
Liquidity on members
dealings - risk that the fund is
unable to settle member
payments
1. The fund has an active daily cash management process in place to
ensure there is sufficient cash available to meet all beneficiary
payments.
2. Th
e fun
d is significantly diversified in different asset classes with the
option of distribution portfolios. Green
Liquidity on asset
management - risk of failure
to liquidate assets or meet
drawdown calls
1. The fund has an active daily cash management process in place to
ensure there is sufficient cash available to meet any drawdown
requirements.
2. Ca
sh
management includes investing large amounts of surplus cash
to balance the investment portfolio or hold in liquid asset classes in
anticipation of cash calls.
3. Officers liaise with managers where commitments have been made
to keep track of predicted drawdown timescales.
4. The fund is significantly diversified in different asset classes and
asset managers to ensure if there is a stop on anyone holding then the
portfolio will continue to operate as normal.
Yellow
15
DRAFT
Pooling Risk
Failure of the pool in
management of funds /
access to funds
1. Quarterly review meetings held with the LCIV pool.
2. Regular reporting out of the pool informing the fund of manager
performance.
3. Swift communications received from the pool with staff turnover and
concerns the fund may need to be aware.
4. Independent adviser carried out a review of governance for manager
selection and manager monitoring to add assurance and discussion
points with the pool.
5. Active Shareholder representation at General meeting and AGM.
6. Pool to attend Committee meetings where required, to provide
assurance over progress and activity.
Green
Cyber Risk
Cyber Security - Pension
schemes hold large amounts
of personal data and assets
which can make them a
target for fraudsters and
criminals
1. Council wide policies and processes in place around: acceptable use
of devices, email and internet
use of passwords and other authentication home and mobile working
data access, protection (including encryption), use and transmission of
data.
2. Risk is on the Corporate risk register with risk mitigation in place.
3. All member and transactional data flowing from HCC and Hillingdon
is sent via encryption software or via the employer portal.
4. Data between the fund, HCC and Hymans is distributed via upload to
an encrypted portal.
5. System
s at Hil
lingdon and HCC are protected against viruses and
other system threats.
6. HCC ar
e accredited to ISO27001:2013 and sign
ed up to the
Pensions Regulator Pensions Pledge. HCC currently undergoing
penetration testing to ensure they are PSN compliant.
Yellow
Key officers
Risk
Key officer risk - small team
with specialists’ knowledge in
key roles results in the Fund
being vulnerable if staff leave
1. The team endeavours to maintain a broad knowledge across the
pension function.
2. Th
e Fund h
as access to specialist support should it be required.
3. Th
e Fund h
as access to the interim employment market should it be
required.
Green
16
DRAFT
Governance
Risk
Failure of the Fund’s
governance to comply with
statutory requirements
and/or The Pension
Regulator expectations
including:
Failure to ensure that
Committee members’
knowledge and
understanding of pension
matters is robust and meets
statutory requirements
Failure to ensure that the
Pension Board is effective in
carrying out its role
1. Governance Policy Statement reviewed every 3 years.
2. Polici
es on
range of issues, reviewed regularly.
3. Co
mpliance w
ith CIPFA Code of Practice on Public Sector Pensions
Finance, Knowledge and Skills.
4. Programme of training sessions and access to external events.
5. Us
e of R
egulator’s on-line toolkit.
6. A kno
wled
ge self-assessment framework for Committee and Board
members to identify training requirements.
7. Th
e Fund’s An
nual Report includes details of Committee and Board
members’ training activities.
8. Fund Governance Adviser in place.
9. Access is provided to CIPFA K&S Framework training modules.
Yellow
17
DRAFT
Costs
All costs rela
ted to this Risk Policy are met directly by the Fund.
Approval, Review and Consultation
This Risk Policy was approved at the London Borough of Hillingdon Pension
Committee meeting on 15 June 2016 and last amended on 26 March 2025. It will
be formally reviewed and updated at least every three years or sooner if the risk
management arrangements or other matters included within it merit reconsideration.
Third Party risk such as late payment of contributions
Contribution payments are monitored closely for accuracy and timeliness. A reporting
process is in place to escalate any late/inaccurate payments to ensure all payments
are received on 19th of the subsequent month of payment due date as prescribed by
the regulations.
In respect of Investment Managers, internal control reports (SOC1 and ISAE3402) are
received and reviewed regularly for any non-compliance issues. If management
response to non-compliant issues is unsatisfactory, the matter is then addressed
directly with the fund manager for further assurance.
Controls assurance reports
Fund manager Type of report Assurance obtained Reporting
accountant
Adams Street
Partners
SOC 1 Reasonable
Assurance
KPMG LLP
AEW UK Ltd ISAE 3402 Reasonable
Assurance
BDO LLP
Blackstone
Investments
SOC 1 Reasonable
Assurance
Deloitte & Touche
LLP
Legal & General
Investments
Management
AAF 01/20/ ISAE
3402
Reasonable
Assurance
KPMG LLP
LCIV Third Party Controls
Oversight
Reasonable
Assurance
N/A
M&G SOC 1 (IFDS
Transfer Agency)
Reasonable
Assurance
PWC
Macquarie
Infrastructure Real
Assets
Internal Controls
Report
Reasonable
Assurance
RMG Internal Audit
(Macquarie Risk
Management
Group)
18
DRAFT
Northern Trust
Company
SOC 1 Reasonable
Assurance
KPMG LLP
Permira LLP SOC 1- Provided by
Alter Domus, the
fund’s custodians
Reasonable
Assurance
Ernst & Young LLP
UBS Asset
Mana
gement
SOC 1 Reasonable
Assurance
Ernst & Young LLP
The risk management policy was introduced during 2016 as part of the work
undertaken by the local Pension Board. The Committee regularly review Fund risks
through the risk register. The policy is available at:
https://www.hillingdon.gov.uk/pension-fund-documents#Policy%20documents
19
DRAFT
B: FINANCIA
L PERFORMANCE
The London Borough of Hillingdon Pension Fund is open to employees of the Council,
non-teaching staff of local authority schools and certain other bodies eligible to join the
Fund. Membership of the LGPS is not compulsory, although employees are
automatically admitted to the Fund unless they elect otherwise.
General Scheme membership
Membership of the scheme is split between
• Active members - those still contributing to the scheme.
• Deferred members - those who are no longer active but have accrued benefits
to be held until retirement or transfer to a new employer's scheme; and
• Pensioner members - comprise former active members now drawing their
benefits and dependents of former active members.
The membership of the scheme analysed over the relevant membership profile is
shown below:
Membership Summary
Membership Type 2024/25 2023/24 2022/23 2021/22
Active Members 8,999 9,182 10,271 8,691
Pensioners/Dependents 8,657 8,389 7,857 7,673
Deferred Members 14,524 14,371 12,252 12,907
Total Membership 32,180 31,942 30,380 29,271
Contributions
▸ Decreased by £42.9m (-39.11%)
▸ Attributable to a significant drop in interfund transfers. No bulk transfers in 2024/25
compared to £45.2m in 2023/24
Total Employee and Employer contributions (including transfers) into the Fund during
2024/25 amounted to £66.9m compared to £109.8m for the previous year. The 39.11%
decrease from previous year is mainly attributable to the absence of Bulk Transfers IN
in the year under review. Employee contributions ranged from 5.5% to 12.5%
dependent on pensionable pay. The Fund actuary sets employer contribution rates
and the rates that applied during 2024/25 were set from the 2022 valuation.
Payments
▸ Increased by £6.8m (9.02%)
The increase in total payments was driven mainly by various factors, including
Pensions increase of 1.7% and increase in number of pensioners (268), increased
Transfers Out £2.2m, including £1.7m bulk transfer out by an academy body.
20
DRAFT
Analytical Review of Performance
Category 2024/25 2023/24 2022/23 2021/22 2020/21
Contributions 66,855 109,790 57,928 54,966 53,484
Pensions -76,309 -69,462 -56,961 -57,077 -50,752
Net Dealings with Members -9,454 40,328 967 -2,111 2,732
Management Expenses -13,100 -13,441 -13,844 -10,832 -10,749
Net Investment Returns 17,573 19,609 15,752 11,858 13,667
Change in Market Value 52,595 129,976 -83,450 102,033 170,519
Taxes on Income -31 -29 -28 -35 -22
Net Increase/(Decrease) in Fund 47,5 83 176,442 -80,603 100,913 176,147
The Key varian
ces in members dealings were due to the following:
• Pensions Paid in 2024/25 increased by 9.02% due various factors explained
under Membership.
• The change in market value of investments was quite modest in 2024/25
(£48m) compared to 2023/24 (£176m) due to investments market reverting to
mean after an exceptional year in 2023/24. This resulted in a swing of about
-£129m in change in market value from 2023/24 to 2024/25.
Analysis of Operational Expenses
Category 2024/25 2023/24 2022/23 2021/22 2020/21
£' 000 £' 000 £' 000 £' 000 £' 000
Administration
Employees -365 -325 -274 -384 -397
Outsourced Administration Costs -705 -683 -779 -954 -545
Support Services Charges -142 -158 -51 -47 -21
-1,212 -1,166 -1,104 -1,385 -963
Governance and Oversight
Investment Advisory Services -61 -169 -53 -84 -113
Governance & Compliance -91 -156 -5 -29 -42
External Audit -93 -93 -50 -26 -26
Actuarial Fees -51 -61 -184 -86 -57
-296 -479 -292 -225 -238
Investment Management
Management Fees -6,817 -7,374 -7,158 -5,984 -4,463
Performance Fees -1,668 -2,385 -2,267 -1,132 -2,143
Transaction Costs -3,051 -1,991 -2,937 -2,046 -2,881
Custodian fees -56 -46 -86 -60 -61
-11,592 -11,796 -12,448 -9,222 -9,548
Total Operational Expenses -13,100 -13,464 -13,844 -10,832 -10,749
21
DRAFT
Investment Fees by Category
Management Fees Performance Fees Transaction
Costs
M&G 22,609.41 11.84
LCIV 3,073,115.79 339,305.93 810,249.19
UBS Prop 930,454.09 546,651.50
LGIM 232,952.56 746,772.11
AEW 2,145,980.88 41,914.81 942,930.03
Adams Street 53,719.93 -41,090.84 24.02
LGT 28,131.39 7,428.07 1,169.08
Permira 124,663.58 824,633.44
Macquarie 205,560.83 496,274.32 2,028.00
Custodian 56,375.07
6,873,563 .53 1,668,465.73 3,049,835.77
11,591 ,865.02
The Key po
ints to note from the operational expenses are as follows:
• Overall Investment management expenses decreased by £341k, year on year.
This was driven by management expenses and performance fees (-14%), and
reduction in governance & Oversight costs (-38%) decreasing thus negating the
increase in transaction costs (35%).
22
DRAFT
C: INVESTMENT
POLICY AND PERFORMANCE
Investment Policy
The Pension Fund Committee sets out a broad statement of the principles it has
employed in establishing its investment and funding strategy in the Investment
Strategy Statement (ISS).
The ISS is prepared by the Pensions Committee after taking advice from the Fund's
investment advisor Isio and Marian George the independent governance advisor to
the Fund, in accordance with the Regulations.
The Investment Strategy Statement required by Regulation 7 must include:
a) A requirement to invest money in a wide variety of investments.
b) The authority’s assessment of the suitability of investments and types of
investments.
c) The authority’s approach to risk,
incl
uding the ways in which risks are to be
measured and managed.
d) The authority’s approach to pooling investments, including the use of collective
investment vehicles and shared services.
e) The authority’s policy on how social, environmental or corporate governance
considerations are considered in the selection, non-selection, retention and
realisation of investments; and
f) The authority’s policy on the exercise of rights (including voting rights) attaching to
investments.
The Investment Strategy Statement must also set out the maximum percentage of
the total value of all investments of fund money, that it will invest in particular
investments or classes of investment.
Fund Value and Asset allocation
The strategic asset allocation is agreed by the Pension Fund Committee based on the
risk appetite and return on investments required to fulfil its paramount obligation of
paying Pensions to members. The strategy benefits from input by both officers and the
Fund’s investment advisors.
Whilst managers can use their discretion to make minor variations in the allocation of
investments between markets, the major movements are a combination of market
gains, revised asset allocation and maturation of Private Equity and alternative
investments during the year.
Cash movement is incidental as the Fund has a zero cash policy but cash income
from alternative investments during the year are received in the custody account
pending reinvestment.
23
DRAFT
The asset allocation as of 01 April 2024 to 31 March 2025 is as follows:
Asset Category Opening Value 01
April 2024
Strategic
Weighting
Actual
Weighting
Closing
Value 31
March
2025
Strategic
Weighting
Actual
Weighting
£'000 % % £'000 % %
Equities 725,928 51 53 763,790 51 54
Diversified Growth Fund 44,559 0 3 39,351 0 3
Bonds 229,797 19 17 231,038 19 16
Property 143,822 7 11 145,593 7 10
Alternatives:
Private Equity 5,521 0 1 2,993 0 0
Infrastructure 66,313 8 5 69,221 8 5
Private Credit 70,979 5 5 71,009 5 5
Opportunistic Dislocation 19,241 5 1 20,705 5 2
Long Lease Property 46,638 5 3 48,839 5 4
Cash 8,584 0 1 13,873 0 1
Total 1,361,382 100 100 1,406,412 100 100
24
DRAFT
Asset Allo
cation Variances
Equities were the dominant driver of grow th: +£37.9m (+5.22%), accounting for ~84%
of the total portfolio increase. The actual weight rose from 53% to 54%, widening the
overweight to strategy (51%) from +2pp to +3pp.
Cash rose by £5.3m (+61.6%) while the weight remained at 1% (vs 0% strategy, +1pp).
Infrastructure (+£2.9m; +4.39%) and Long Lease Property (+£2.2m; +4.72%) delivered
steady gains, nudging their actual weights up (LLP +1pp) or maintaining (Infra flat). Both
remain underweight vs strategy (Infra -3pp, LLP -1pp).
Diversified Growth Fund (DGF) fell by £5.2m (-11.69%) with weight unchanged at 3%—
still +3pp overweight versus a 0% strategy.
Private Equity declined by £2.5m (-45.8%), and weight moved from 1% to 0%, shifting
from +1pp overweight to aligned with the 0% strategy.
Bonds were slightly positive (+£1.24m; +0.54%), but the actual weight fell from 17% to
16%, deepening the underweight vs 19% strategy from -2pp to -3pp.
The table above shows 3% variance between Property allocation actual weightings
compared to its strategic allocation. This attributable to asset allocation decisions taken
to reduce Property allocation by 5% and fund an increase in Equities allocation from
46% to 51%.
Strategic allocation to bonds was also reduced from 24% to 19% with the 5% reduction
allocated to Opportunistic Dislocation Fund.
25
DRAFT
Fund Value
The Fu
nd value Increased by £45m consolidating the gains from 2023/24 (£178m) as
the market normalised and reverted to mean during the year under review. The market
gains are mainly attributable to the performance of the passive equities’ portfolio
managed by LGIM.
Funding Strategy Statement
The Funding Strategy Statement sets out the aims and purpose of the pension fund and
the responsibilities of the administering authority as regards funding the scheme.
Its purpose is:
• To establish a clear and transparent fund-specific strategy to identify how
employers’ pension liabilities are best met going forward.
• To support the regulatory requirement to maintain as nearly constant employer
contribution rates as possible.
• To take a prudent longer-term view of funding those liabilities
802 810
957
1,012
1,067
989
1,162
1,264
1,183
1,361
1,406
2014/15 2015/16 2016/17 2017/18 2018/19 2019/20 2020/21 2021/22 2022/23 2023/24 2024/25
£'000
Fund Value
26
DRAFT
The latest
Funding Strategy Statement can be accessed via the Pension Fund Web
page.
https://www.hillingdon.gov.uk/pension-fund-documents#Strategy%20statements
Investment Per
formance
Overall absolute performance of the Fund for the year 2024/25 was 1.56% behind of the
overall benchmark. Other performance measurement intervals of three, five years and
since inception, the annualised returns were behind the respective benchmarks as
shown in the chart below.
The since inception relative performance was 0.21% behind the benchmark.
Performance of the Fund is measured against an overall strategic benchmark. Below
this, each Fund Manager is given individual performance targets, which are linked to
index returns for the assets they manage. Details of these targets can be found in the
ISS.
Performance of fund managers is reviewed quarterly by the Pension Fund Committee,
which is supported by officers and the Fund’s investment and independent advisers.
4.57
3.05
6.95
6.486.13
3.94
7.95
6.69
0
1
2
3
4
5
6
7
8
9
1 Year 3 Years 5 Years Inception to Date
Fund Annualised Performance
LB Hillingdon Benchmark
27
DRAFT
Investment Managers’ Performance
The overall performance of each manager is measured over rolling three-year periods,
as inevitably there will be short-term fluctuations in performance.
-40
-30
-20
-10
0
10
20
Percentage (%)
Fund Manager Performance 2024/25
One Year
Benchmark
Fund Manager Performance 2024/25
One Year Benchmark
%%
Adams Street -15.11 8.98
AEW UK 5.87 6.43
Baillie Gifford - LCIV -1.02 7.47
Blackstone Investments 2.91 15.33
LCIV Infrastructure Fund 9.71 7.84
LCIV Private Debt Fund 3.01 6.00
LGIM 1 - LCIV (Passive) 6.32 7.13
LGIM 2 - LCIV (Passive) -7.97 -7.96
LGIM LPI 4.72 3.21
LGIM - Future World Index 5.27 5.02
LCIV MAC Fund 7.84 9.34
LGT Capital Partners 7.07 8.98
M&G Investments -35.49 8.84
Macquarie Infrastructure 9.35 7.84
Permira 7.01 8.84
Ruffer LLP - LCIV 3.94 5.09
UBS Property 3.54 3.44
28
DRAFT
The portfol
io is a mixture of active and passively managed asset classes:
• Targets for active fund mandates are set to out-perform the benchmark by a
set percentage through active stock selection and asset allocation. Fund
managers with active fund mandates are Adams Street, AEW UK, Baillie Gifford
(LCIV), Churchill (LCIV), LGT Capital, M&G, Macquarie, Permira, Ruffer (LCIV),
Stepstone (LCIV), UBS Property
• Targets for passive funds are set to achieve the benchmark through investment
in a stable portfolio. All LGIM mandates are passive.
• Underperformance of the Fund was mainly attributable to underperforming
Private Equity, LGIM LPI, M&G and LCIV Bailie Gifford Global Alpha portfolios.
29
DRAFT
The following table shows the one-year, three-year, and five-year performance of the Fund’s managers.
Historical Fund Managers Performance Returns
Manager Asset Class Active/Passive Pooled?
1 Year
% 3 Yeas % (p.a.)
5 Years %
(p.a.) Benchmark
% % %
Adams Street Private Equity Active No -15.11 -11.04 -0.03
MSCI All Countries
World Index
AEW UK Property Active No 5.87 -1.04 6.55
IPD UK PPFI All
Balanced Funds Index
Blackstone Dislocation Active No 2.91 - -
15% Absolute return
p.a.
LGIM Unit Trust Equity Equities Passive Yes 6.32 7.77 14.78
FTSE World Developed
Equity index Currency
Hedged, FTSE World
Developed Equity index
unhedged, FTSE
Emerging Markets
LGIM Index Linked Gilts Bonds Passive Yes -7.97 -13.78 -7.18 Markit iBoxx £ Non-Gilt
LGIM Future World Global
Equity Equities Passive Yes 5.27 8.17 - Solactive L&G ESG
30
DRAFT
LGIM LPI Property Passive Yes 4.72 -4.57 0.60 Retail Price Index (RPI)
LCIV MAC Fund Bonds Active Yes 7.84 - -
Sonia 3 Months
+4.5%pa
LGT Capital Partners Private Equity Active No 7.07 2.42 6.10
MSCI All Countries
World Index
LCIV Infrastructure Fund Infrastructure Active Yes 9.71 9.84 6.08 Sonia 3 Months +3%pa
LCIV Private Debt Fund Private Debt Active Yes 3.01 6.84 - Absolute Return 6%
M&G Investments Private Debt Active No -35.49 -17.76 -9.17 Sonia +4%pa
Macquarie Infrastructure Infrastructure Active No 9.35 16.99 15.77 Sonia +3%pa
Permira Private Debt Active No 7.01 9.60 7.23 Sonia +4%pa
LCIV Ruffer LLP Diversified Growth Active Yes 3.94 -0.40 5.08 Sonia
UBS Property Property Active No 7.73 -2.94 3.20
IPD UK PPFI All
Balanced Funds Index
Fund Manager Performance
Ove
rall, the Fund's assets underperformed the benchmark over all measurement periods of 1 year, 3 years and 5 years.
Key Findings
• Infrastructure managers delivered consistently strong returns across all periods.
• Equities (passive LGIM) show robust 5-year compounding, aligned with global beta.
• Property shows recent recovery but remains negative over 3 years.
• Private Debt and Private Equity exhibit mixed results; some mandates underperformed materially.
• Index-linked gilts produced negative returns across all horizons, reflecting rate-reset headwinds.
31
DRAFT
Top & bottom fun
d manager performance by period
1-Year (most recent)
Top 3
• LCIV Infrastructure Fund – 9.71% (Infrastructure)
• Macquarie Infrastructure – 9.35% (Infrastructure)
• LCIV MAC Fund – 7.84% (Bonds/MAC)
Bottom 3
• LGIM Index Linked Gilts – -7.97% (Bonds)
• Adams Street – -15.11% (Private Equity)
• M&G Investments – -35.49% (Private Debt)
3-Year (p.a.)
Top 3
• Macquarie Infrastructure – 16.99% (Infrastructure)
• LCIV Infrastructure Fund – 9.84% (Infrastructure)
• Permira – 9.60% (Private Debt)
Bottom 3
• Adams Street – -11.04% (Private Equity)
• LGIM Index Linked Gilts – -13.78% (Bonds)
• M&G Investments – -17.76% (Private Debt)
32
DRAFT
5-Year (p.a.)
Top 3
• Macquarie Infrastructure – 15.77% (Infrastructure)
• LGIM Unit Trust Equity – 14.78% (Equities)
• Permira – 7.23% (Private Debt)
Bottom 3
• Adams Street – -0.03% (Private Equity)
• LGIM Index Linked Gilts – -7.18% (Bonds)
• M&G Investments – -9.17% (Private Debt)
33
DRAFT
Comparative Performance
The graph above shows the Fund’s investment returns in comparison with UK Local
Authorities average over one, three and five-year periods. The performance difference
is partly attributable to the cautious investment philosophy and risk averse asset
allocation strategy adopted by the Fund.
4.57
3.05
6.95
3.40 3.60
8.30
0.00
1.00
2.00
3.00
4.00
5.00
6.00
7.00
8.00
9.00
1 year 3 Years 5 Years
Percentage %
LB Hillingdon Comparitive Performace as of 31 March 2025
LB Hillingdon Local Authority Universe
51
19
13
5
5
7
0
55
18
10
2
4
8
3
0 1 02 03 04 05 06 0
Equities
Bonds
Alternatives
Diversified Growth/Dislocation
Private Debt
Property
Cash
LB Hillingdon Comparitive Asset Allocation as of 31 March 2025
Asset Allocation Comparison Local Authority Universe % Asset Allocation Comparison LB Hillingdon %
34
DRAFT
Responsible I
nvesting
The Fund is committed to being a long-term steward of the assets in which it invests
and expects this approach to protect and enhance the value of the Fund in the long
term. External investment managers are expected to undertake appropriate
monitoring of underlying investments regarding their policies and practices on all
issues that could present a material financial risk to the long-term performance of the
Fund such as corporate governance and environmental factors, integrating material
ESG factors within its investment analysis and decision-making.
The Fund’s approach to engagement recognises the importance of working in
partnership to magnify the voice and maximise the influence of investors as owners.
The Fund expects its investment managers to work collaboratively with others if this
will lead to greater influence and deliver improved outcomes for shareholders and
more broadly.
The fund appreciates that to gain the attention of companies in addressing
governance concerns; collaborating with other investors sharing similar concerns
may be an effective tool.
Exercise of voting rights
To ensure effective and consistent use of the voting rights, investment managers are
tasked with exercising the voting rights accruing to the Fund. If important issues
affecting residents do emanate from actions of invested companies, the Pensions
Committee will contact investment managers in charge of assets of such a company
to make their opinion known and ask for such to be presented at meetings with the
company or reflected in their voting pattern.
The graph above shows a breakdown of voting activities by reporting, Fund’s
investment managers during 2024-25 financial year (LGIM & LCIV). LGIM were the
most active in terms of voting activities by attending and voting at 15,105 meetings.
15,105
140,008
104,868
33,209
1,931977
14,076 11,308 2,727 41
0
20,000
40,000
60,000
80,000
100,000
120,000
140,000
160,000
Meetings Resolutions Votes With Against Abstention
Fund Managers' Voting Data 2024-25
LGIM LCIV
35
DRAFT
All man
agers’ voting activity relates to the managers’ votes cast for the funds rather
than Hillingdon specific shares.
Custody
The Northern Trust Company acts as the global custodian of the Fund's assets. As
part of its normal procedures Northern Trust holds all assets in safe custody, settles
trades, securities lending, collects dividend income, provides data for corporate
actions, liaises closely with all the investment managers and reports on all activity on
a monthly and quarterly basis. Where holdin gs are in pooled funds, the underlying
assets held by the relevant funds' custodian are reported to Northern Trust. Regular
service reviews take place with Northern Trust to ensure continuous monitoring of the
Fund’s requirements.
Separation of Responsibilities
The Fund employs a global custodian (Northern Trust), independent to the investment
managers, to be responsible for the safekeeping of all the monies invested. Northern
Trust is responsible for the settlement of all investment transactions and the collection
of income.
As of the 31
st of March 2025, the Fund’s bank accounts were held with Nat West. Funds
not immediately required to pay benefits are held as interest bearing operational cash
with the bankers and the custodian.
The actuary, Hymans Robertson is responsible for assessing the long-term financial
position of the pension fund and issues a Rates and Adjustments statement following
16,082
154,084116,176
35,936
1,972
Consolidated Voting Breakdown 2024-25
Meetings Resolutions Votes With Against Abstention
36
DRAFT
their trienn
ial valuation of the Pension Fund, which sets out the minimum contributions
which each employer in the Fund is obliged to pay over the following three years.
D. SCHEME ADMINISTRATION
Service De
livery
Administration of the scheme is undertaken under delegated authority by the Pensions
team at Hampshire Pension Services. The administrator is responsible for:
• Pensions Administration of the LGPS on behalf of London Borough of
Hillingdon as the Administering Authority in accordance with relevant legislation
and Committee decisions.
• Exploiting information technology to improve service standards and efficiency.
Hampshire and LB Hillingdon are working closely together to provide a full
administration service covering the collecting, and reconciling of pension
contributions, transfers of pension rights in to and out of the LGPS and deferred
benefits, payment of pensions, calculations for retirements, re-employment, and death
benefits.
The agreement with Hampshire details agreed performance targets and key
performance indicators are reviewed quarterly at Pensions Committee and Pensions
Board.
PERFORMANCE INDICATORS
The contract with Hampshire Pension Serv ices includes several key performance
indicators included to ensure that service to members of the pension fund is effective.
The targets are set out below, along with actual performance.
Performance indicators for 2024/25
Performance indicators for all measurable metrics Improved throughout 2023/24 due
largely to the impact of the new administration provider, Hampshire Pension
Services (HPS).
Type of Case 0-5 days 6-10 days 11-15 day s16-20 days 21-30 days 31-40 days Total
%
completed
on time
Activ e Retirement 99 42 17 0 0 0 158 100%
Deferred Retirement 109 131 64 0 0 0 304 100%
Estimates 76 236 192 0 0 0 504 100%
Deferred Benefits 76 18 55 237 1426 0 1,812 100%
Transfers In & Out 7 11 4 0 0 0 22 100%
Divorce 12 4 15 0 0 0 31 100%
Refunds 13 121 90 0 0 0 224 100%
Rejoiners 27 39 56 60 0 0 182 100%
Interfunds 110 92 204 0 0 0 406 100%
Death Benefits 123 34 40 0 0 0 197 100%
GRAND TOTAL 652 728 737 297 1426 0 3,840 100%
Time to Complete
37
DRAFT
Below are
tables of other Administration key performance indicators of activities
undertaken through 2024/25.
Table A - Total number of casework
Ref Casework KPI Total number of
cases open as
at 31 March
(starting
position)
Total number of
new cases
created in the
year
(1 April to 30
Total number
of cases
completed in
2024/25
Total % of
cases
completed
in 2024/25
Total number
of cases set
up but not due
until 2025/26
Total number
of cases
completed in
2023/24
Total % of
cases
completed in
2023/24
A1 Deaths recorded of active, deferred, pensioner and dependent 51 107 158 100% 54 197 100%
A2 New dependent member benefits 11 68 79 100% 21 102 100%
A3 Deferred member retirements 18 329 347 100% 9 304 100%
A4 Active member retirements 5 149 154 100% 7 158 100%
A5 Deferred benefits 89 1,072 1,161 100% 170 1,812 100%
A6 Transfers in (including interfunds in, club transfers) 120 48 168 100% 112 162 100%
A7 Transfers out (including interfunds out, club transfers) 19 228 247 100% 14 298 100%
A8 Refunds 3 210 213 100% 10 224 100%
A9 Divorce quotations issued 4 41 45 100% 8 31 100%
A10 Actual divorce cases 0 0 0 100% 0 0 100%
A11 Member estimates requested either by scheme member and employer 129 250 379 100% 109 504 100%
A12 New joiner notifications 0 1,815 1,815 100% 4 2,197 100%
A13 Aggregation cases 50 165 215 100% 55 182 100%
A14 Optants out received after 3 months membership 0 92 92 100% 4 23 100%
Total 499 4,574 5,073 577 6,194
Table B - Time taken to process casework
Ref Casework KPI Suggested fund
target*
Actual fund
target
% compl et ed
within fund
target in year
%
completed
in
previous
year
B1 Communication issued with acknowledgement of death of active,
df d i d d d t b
5 days 5 days 100% 100%
B2 Communication issued confirming the amount of dependents pension 10 days 15 days 100% 100%
B3 Communication issued to deferred member with pension and lump
ti ( t ti )
15 days 15 days 100% 100%
B4 Communication issued to active member with pension and lump sum
ti ( t ti )
15 days 15 days 100% 100%
B5 Communication issued to deferred member with confirmation of
id l t i ( t l )
15 days 15 days 100% 100%
B6 Communication issued to active member with confirmation of pension
dl t i ( t l )
15 days 15 days 100% 100%
B7 Payment of lump sum (both actives and deferreds) 15 days 10 days 100% 100%
B8 Communication issued with deferred benefit options 30 days 30 days 100% 100%
B9 Communication issued to scheme member with completion of transfer
i
15 days 15 days 100% 100%
B10 Communication issued to scheme member with completion of transfer
t
15 days 15 days 100% 100%
B11 Payment of refund 10 days 15 days 100% 100%
B12 Divorce quotation 45 days 15 days 100% 100%
B13 Communication issued following actual divorce proceedings i.e
li ti f P i Sh i O d
15 days 15 days 100% 100%
B14 Communication issued to new starters 40 days 20 days 100% 100%
B15 Member estimates requested by scheme member and employer 15 days 15 days 100% 100%
38
DRAFT
Table C - Communications and engagement
Ref Engagement with online portals Percentage as at
31 March
C1 % of active members registered 58.31%
C2 % of deferred member registered 45.22%
C3 % of pensioner and survivor members 48.38%
C4 % total of all scheme members registered for self-service 50.09%
C5 Number of registered users by age See separate
C6 % of all registered users that have logged onto the service in the last 50.90%
Communication
C7 Total number of telephone calls received in year 2,164
C8 Total number of email and online channel queries received 6,647
C9 Number of scheme member events held in year (total of in-person and 17
C10 Number of employer engagement events held in year (in-person and 40
C11 Number of active members who received a one-to-one (in-person and 0
C12 Number of times a communication (i.e newsletter) issued to:
a)Active members 3 (ABS, PSS,
newsletter)
b)Deferred members 2 (ABS,
c)Pensioners 3 (Payslip/P60,
newsletter, life
certificate)
C5: Registrations by age
Under 30 30 - 44 45-54 55-64 65-74 75+ Total
715 2,730 3,312 4,981 2,757 950 15,445
Administration KPI table D – Resources
Ref Resources
D1 Total number of all administration staff (FTE) 9.5
D2 Average service length of all administration staff 6 years 5 months
D3 Staff vacancy rate as % 4.20%
D4 Ratio of all administration staff to total number of scheme members (all 3,209
D5 Ratio of administration staff (excluding management) to total number of 3,811
Table E - Data Quality
Annual Benefit Statements Active Deferred
E1 Percentage of annual benefit statements issued as at 31 August 99.28% 99.99%
Short commentary if less than 100% 70 active
statements not
produced by
31/8/23, 66 due to
outstanding
information from
employers, 4 due
to an ongoing
1 deferred not
produced due to
service
calculation error.
Data category
E3 Common data score 92%
E4 Scheme specific data score 92%
E5 Percentage of active, deferred and pensioner members recorded as
'gone away' with no home address held, or address is known to be out
1.74%
E6 Percentage of active, deferred and pensioner members with an email 66.00%
E7 Percentage of employers set up to make monthly data submissions 0
E8 Percentage of employers who submitted monthly data on time during N/A
Employer performance
39
DRAFT
STAFFING COST
S ANALYSIS
The administration of the Fund is outsourced to Hampshire Pension Services, under
a partnership. Agreed monthly charges are invoiced to cover the administration
charges along with any added costs for software licences incurred by UPM.
2.00 FTE staff are employed by pension Fund to deal with the added internal
administration of the Fund and liaise with Hampshire Pension Services on issues or
concerns raised by members.
2.00 FTE staff are employed by the Fund to oversee the governance and accounting
side of the Fund.
The decrease in costs per member from £46 in 2023/24 to £43 per head in 2024/25 is
attributable to reduced governance & oversight costs (38%) in the period under review.
The maturity profile of alternative investments resulted in increased performance fees
paid to investment managers in this asset class as portfolios continued to wind down
due to expiration of their respective investment periods.
The cost comparison chart below is the latest comparative figure available from the
ONS.
42.81
45.95
55.00
44.69
429.71
455.69
370.06
399.95
0.00 50.00 100.00 150.00 200.00 250.00 300.00
Text extracted automatically from the PDF, so layout, tables and images are not shown. Only the start of this long document is shown here. Open the original PDF on LB Hillingdon’s website.