Corporate Resources SC

Minutes CORPORATE RESOURCES & INFRASTRUCTURE SELECT COMMITTEE 23 July 2025 Meeting held at Committee Room 5 - Civic Centre Committee Members Present: Councillors John Riley (Chair), Adam Bennett (Vice -Chair), Kaushik Banerjee, Farhad Choubedar, Narinder Garg, Mohammed Islam and Gursharan Mand (Opposition Lead) LBH Officers Present: Darren Deeks (Head of Libraries & Cultural Services), Carlos Montecino (Operations and Resources Manager), Sophie Wilmont (Transport Planning & Projects Team Leader) and Anisha Teji (Democratic Services) 83. APOLOGIES FOR ABSENCE (Agenda Item 1) There were no apologies for absence. 84. DECLARATIONS OF INTEREST IN MATTERS COMING BEFORE THIS MEETING (Agenda Item 2) None. 85. MINUTES OF THE PREVIOUS MEETING (Agenda Item 3) RESOLVED: That the minutes of the meeting on 17 June 2025 be agreed. 86. TO CONFIRM THAT THE ITEMS OF BUSINESS MARKED AS PART I WILL BE CONSIDERED IN PUBLIC AND THAT THE ITEMS MARKED AS PART II WILL BE CONSIDERED IN PRIVATE (Agenda Item 4) It was confirmed that all items would be heard in Part I. 87. PROGRESS ON THE DELIVERY OF THE HILLINGDON CYCLE STRATEGY (Agenda Item 5) The Transport Planning & Projects Team Leader presented the Hi llingdon Cycle Strategy, launched in September 2024 after a consultation that received nearly 200 responses. A strong majority supported the strategy’s ambitions and believed it would encourage more cycling. Since its launch, the Council had worked with Tr ansport for London (TfL), hosted a borough-wide cycling event, and welcomed the London Walking and Cycling Commissioner. Initiatives included adult and school -based cycle training, doctor bike sessions, new crossings and upgrades to towpaths and junctions. Cycle parking grants were awarded to five schools, new facilities were installed in local town centres and improvements had been made in Harefield. The Council also began developing a walking and wheeling strategy and continued to report progress to TfL. During the meetin g, it was noted that no new school cycle or scooter parking spaces had been delivered in 2023 –24, but 25 were added in 2024 –25. Bikeability Level 2 training numbers rose from 1,059 to 1,103. Although TfL provided data, no change in cycling rates had yet been observed, likely due to reporting delays. TfL awarded £451,000 for cycle schemes in the current year, supporting further strategy development. Members supported the strategy and emphasised using existing green pathways and alleyways for cycling and wal king. Concerns were raised about painted cycle lanes on major roads and Members suggested a multi -pronged approach involving education, infrastructure, and community events. Suggestions included cycling events, partnerships with local bike shops and better promotion of cycling. It was confirmed that Bikeability training was offered to all Year 6 pupils and that adult training was available at a secure track. Pre -COVID initiatives such as “Bike spiration on Tour” had been successful and cou ld be developed. L ong Lane was identified as a flagship project, with feasibility studies underway and implementation expected within two to three years. The Council was working with TfL to improve junctions, especially over the A40, and was promoting lesser-known routes like the one near Swakeleys. A digital map of non - road pathways was proposed to help residents plan safer routes. Secure bike parking was being improved at Northwood, Northwood Hills and Ruislip Gardens tube stations, with plans to expand further. Safety c oncerns, particularly around school travel, were discussed. Suggestions included bollards at junctions and group cycling initiatives like “cycle buses.” The Pield Heath Cycle Track offered facilities for disabled cyclists, including tande m and wheelchair bikes. Although no new cycle lanes had been added in recent years, junction upgrades were underway to improve safety and connectivity. The Council was monitoring the rise of scooters and e-bikes, noting antisocial behaviour and the need for future regulation. Dockless bike schemes were discussed, with concerns about fly parking and lack of local control. A unique scheme operated by Brunel University was due to end, and the Council was exploring taking it over. The importance of engaging u nderrepresented communities in cycling was highlighted, with examples like the Asian Ladies Cycling Club in Hayes. The discussion concluded with strong support for the strategy and a shared commitment to promoting safe, inclusive and accessible cycling across the Borough. RESOLVED: That the Committee: 1. Noted the progress on the delivery of the Hillingdon Cycle Strategy, since it was launched in September 2024; 2. Supported the proposed next steps in delivery for the 2025/26 financial year; 3. Endorsed the ongo ing promotion of cycling as a mode of transport for Hillingdon residents and users of the Hillingdon transport network; 4. Noted that an accompanying ‘Walking & Wheeling’ Strategy is being developed by Officers. 88. MAXIMISING COUNCIL SPACES: A REVIEW OF BUSINESS AND PRIVATE HIRE OPPORTUNITIES - WITNESS SESSION 2 (Agenda Item 6) The Head of Libraries & Cultural Services and the Operations and Resources Manager presented information for witness session 2 in the Committee’s review on Maximisi ng Council Spaces: A Review of Business and Private Hire Opportunities. These included rooms in libraries, theatres, museums, and other venues not classified as office blocks or housing. It was acknowledged that there was no centralised register of all the Council’s assets, making it difficult to assess the full scope of available properties. Some assets were in disrepair and potentially suitable for sale, while others could be refurbished or were already generating income but had potential for greater returns. The library service presented its experience managing venue hire, highlighting the use of the BookingPlus system, which had been implemented a year earlier. This system streamlined bookings, reduced staff workload, and provided valuable data. Librari es across the Borough, including Ruislip, Hillingdon and Hayes, offered meeting rooms for hire. Other Council venues such as theatres and heritage sites also provided hireable spaces, with libraries offering the most robust data due to the digital system in place. The Committee discussed the potential to expand the BookingPlus system across other council departments. It was noted that adapting the system for broader use would require development work and standardised pricing structures. The idea of tiered pricing was explor ed, including resident vs non -resident rates and commercial vs community use. Members supported using Council venues to support small businesses and community groups, with examples such as Age UK hiring space at Ruislip Manor Library. The Committee emphasised the need for a comprehensive asset register to identify underused or unknown properties. Concerns were raised about the scalability of the system and the need to understand local demand before investing in upgrades. It was noted th at some areas, suc h as Uxbridge, showed high demand, while others, such as Ickenham, had ample alternative venues. The importance of engaging with the Chamber of Commerce and other stakeholders to assess business needs was highlighted. The Committee acknowledged the success of the library service in generating income, over £90,000 annually, even with only 16% of available time booked. Members discussed the importance of balancing commercial hires with community access and avoiding overreliance on large cor porate partners li ke Barclays. The need for integration with Council finance systems was also noted, with current processes involving some manual reconciliation. The Committee agreed that an interim report be presented to Cabinet, noting the findings thus far and recognising the importance of acting quickly to capitalise on unused assets to build a sustainable, flexible and community -friendly venue hire model across the Borough. RESOVLED: That the Committee: 1. noted the evidence heard during witness session 2. 2. requested that Democratic Services prepare an interim report outlining the findings to date, for submission to Cabinet. 89. FINANCIAL SCRUTINY TRAINING - VERBAL UPDATE (Agenda Item 7) The Committee was informed that a financial scr utiny training session had been arranged for 10 September 2025. RESOLVED: That the Committee notes the update. 90. FORWARD PLAN (Agenda Item 8) RESOLVED: That the Cabinet Forward Plan be noted. 91. WORK PROGRAMME (Agenda Item 9) RESOLVED: That the Work Programme be noted. The meeting, which commenced at 7.00 pm, closed at 8.21 pm. These are the minutes of the above meeting. For more information on any of the resolutions please contact Anisha Teji, Senior Democratic Services Officer on ateji@hillingdon.gov.uk or 01895 277655 . Circulation of these minutes is to Councillors, Officers, the Press and Members of the Public.

Corporate Resources and Infrastructure Select Committee – 17 September 2025 Part I – Public ANNUAL COMPLAINT & SERVICE MONITORING REPORT FOR 1 APRIL 2024 TO 31 MARCH 2025 Committee name Corporate Resources & Infrastructure Select Committee Officer reporting Ian Anderson - Business Manager, Complaints and Enquiries Papers with report Appendix A, B, C, D, E, F, G and H Ward All HEADLINES To provide information to the Committee on key complaints and related service monitoring data. RECOMMENDATIONS: 1. That the Committee note the contents of t he report and provide any comments to officers as appropriate. 2. A copy of this report be shared with the other Select Committees Members. SUPPORTING INFORMATION This report provides information and analysis of complaints and Members' Enquiries received between 1 April 2024 and 31 March 20 25 and satisfies the requirement to publish annual information. The report includes:  Appendix A: Background to the complaints process  Appendix B: Complaints, Compliments, and Members’ Enquiries trends for 20 24/25 including service improvements and learnings from complaints  Appendix C: Complaint and Compliment report for Housing Services for 2024/25  Appendix D: Complaint and Compliment report for Adult Social Care for 2024/25  Appendix E: Complaint and Compliment report for Children and Young People Services for 2024/25  Appendix F: Complaint and Compliment report for Education Services for 2024/25  Appendix G: Complaint and Compliment report for Finance Directorate for 2024/25  Appendix H: Complaint and Compliments for Place Directorate for 2024/25 Implications on related Council policies A key role of Select Committees is to monitor the performance of Council services within their remit. Select Committees may also recommendations on service changes and improvements to the Cabinet who are responsible for the Council’s policy and direction. How this report benefits Hillingdon residents This report seeks to provide assurance that complaints and Members' Enquiries are being processed in accordance with the Council’s published policies and in line with the Complaint Handling Codes issued by the Local Government and Social Care Ombudsman and Housing Ombudsman Service. Corporate Resources and Infrastructure Select Committee – 17 September 2025 Part I – Public Financial Implications There are no direct financial implications associated with this report. Legal Implications Legal Services confirm that there are no specific legal implications arising from this report. BACKGROUND PAPERS Nil Corporate Resources and Infrastructure Select Committee – 17 September 2025 Part I – Public APPENDIX A BACKGROUND TO THE COMPLAINT PROCESS 1. The Council’s Vision The Council’s vision is about ‘putting our residents first’. Feedback in the form of complaints and compliments is seen as a very important source of information from residents about the quality of services and care provided by the Council. In cases where something has gone wr ong, we are committed to putting it right and ensuring that it does not happen again. 2. What is a Complaint? In general terms a complaint can be considered as: “an expression of dissatisfaction, however made, about the standard of service, actions or lack of action by the council, its own staff, or those acting on its behalf, affecting an individual or group of individuals” 3. What is a Service Requests? A Service Request is defined as a request from a resident/people to the Council requiring us to take action to put something right. Whilst Service Requests are not complaints, they may contain expressions of dissatisfaction, and the Local Government and Social Care Ombudsman advise that we should have the opportunity to deal with a Service Request before a complaint is made. 4. Accessibility and Awareness Complaints can be made quickly and easily 24 hours a day, seven days a week via our website at www.hillingdon.gov.uk/complaints or by post or telephone. If an adjustment is needed, people are asked to call the Complaint and Enquiries Team. 5. What can people complain about to the Council? People can complain about any services that the Council provides or contracts out. 6. Exclusions  while complaints about Council policy can be submitted, it should be noted that Council policy cannot be overturned through the complaint process as this can only be done through the statutory decision-making procedure;  the complaint procedure does not cover matters already claimed in court such as a disrepair claim; and/or  issues relating to employment or application for employment with the Council cannot be addressed through the complaint procedure. 7. Complaint handling Staff All staff within the team are experienced and fully trained to deal with complaints, including any reasonable adjustments required by vulnerable residents. They have also been provided with Corporate Resources and Infrastructure Select Committee – 17 September 2025 Part I – Public additional training by a member of staff from the Local Government and Social Care Ombudsman on 16 May 2024. All staff dealing with complaints within the Council have within their job description a complaint handling objective. 8. Putting things right When a complaint investigation reveals that the Council has made a n error, it’s important to consider appropriate redress. The purpose of redress is to remedy the injustice or hardship suffered and, where possible, to return a complainant to the position they would have been before the situation went wrong. Types of redress include:  an apology;  providing the service that should have been received in the first place;  taking action or making a decision that the Council should have done before;  reconsidering an incorrect decision;  improving procedures so that similar problems do not happen again; and  payment in recognition of any loss or distress that has occurred as a result of maladministration, particularly where actions cannot be taken to put matters right. 9. Mediation Sometimes, resolving a complaint through the usual process may be unsuitable or unfeasible, especially if the relationship between the service provider and user is strained or emotions are heightened. In these cases, the Business Manager of Complaints and Enquiries will evaluate if mediation could be a viable alternative. Should both parties consent, an independent mediator can facilitate a meeting where they attempt to negotiate a resolution through discussion. 10. Complaint Handling Codes The Local Government and Social Care Ombudsman (LGSCO) and the Housing Ombudsman Service (HOS) introduced their Complaint Handling Codes in February 2024, which this Council has fully implemented. Our procedure:  allows managers to address issues of unsatisfactory service and seek improvements in service delivery;  ensures that customers are treated fairly and consistently;  ensures that a proper and adequate investigation takes place before any action is taken;  requests for reasonable adjustments will be considered in line with the Equality Act 2010 and appropriate training is provided for staff; and  safeguards the integrity and good reputation of the Council 11. Unreasonable or Unreasonably Persistent complaints If we consider that a complainant is unreasonable or unreasonably persistent, we will refer the matter to a senior manager, who will consider whether restrictions should be placed on their contact with the Council. Corporate Resources and Infrastructure Select Committee – 17 September 2025 Part I – Public APPENDIX B COMPLAINTS, COMPLIMENTS AND MEMBERS’ ENQUIRIES FOR 2024/25 1. Total number of complaints/compliments recorded for 1 April 2024 to 31 March 2025 Directorate Service Request s Stage 1 complaint s Stage 2 Complain ts Stage 3 complaint s Ombudsma n Investigatio ns Complimen ts Finance Directorate 148 178 32 0 10 1 Adult Social Care 46 32 N/A N/A 8 11 Digital and Intelligence 75 8 0 0 1 2 Children and Young People Services 73 99 14 0 1 47 Education Services 92 8 1 0 0 0 Central Services 582 255 84 0 18 5 Place Directorate 2,192 836 206 0 39 44 Total for 2024/25 3,208 1,416 337 0 77 110 Total for 2023/24 3,729 681 180 0 65 216  The Council strives to resolve complaints in a reasonable manner and to the satisfaction of the residents. The figures above indicate that this is achieved, as the number of complaints decreases at each stage of the escalation process. For example, only 44% of Service Requests (3,208) progressed to a Stage 1 complaint (1,416) and only 24% of Stage 1 complaints advanced to Stage 2 (337).  The number of compliments received of 110 for 2024/25 is lower than the figure for 2023/24 of 216.  Place accounted for 68% of all Service Requests, 59% of all Stage 1 complaints, 61% of all Stage 2 complaints and 55% of all Ombudsman complaints investigated. 2. Total number of complaints/compliments recorded for 1 April 2020 to 31 March 2025 Year Service Requests Stage 1 complaints Stage 2 Complaints Stage 3 complaints Ombudsman Investigations Compliments 2020/21 2,587 789 42 0 34 502 2021/22 4,473 802 102 0 75 349 2022/23 5,176 816 121 0 46 245 2023/24 3,729 681 180 0 65 216 2024/25 3,208 1,416 337 0 77 110 Corporate Resources and Infrastructure Select Committee – 17 September 2025 Part I – Public  The significant rise in formal Stage 1 and 2 complaints was expected as the Council has fully implemented the Complaint Handling Codes introduced by the Housing Ombudsman Service and Local Government and Social Care Ombudsman in February 2024. 3. Local Government and Social Care Ombudsman and Housing Service Ombudsman investigations completed for 2024/25 The table below provides the outcome of all investigations concluded by the Ombudsman. Service Area Upheld Partially Upheld Not Upheld Did not investigate Total Finance 1 0 0 9 10 Adult Social Care 1 1 2 4 8 Children and Young People’s 0 0 0 1 1 Education 0 0 0 0 0 Housing 14 0 1 16 31 Waste 1 0 0 1 2 ASBET 1 1 1 6 9 Planning and Building Control 0 0 0 4 4 Green Spaces 0 0 0 4 4 Parking 0 0 0 1 1 Highways 0 0 0 5 5 Libraries 0 0 0 1 1 Digital and Intelligence 0 0 0 1 1 Total 18 2 4 53 77 Corporate Resources and Infrastructure Select Committee – 17 September 2025 Part I – Public 4. Members Enquiries (MEs) Number of MEs recorded Period Place Directorate Adult Services Children Services Finance Directorate Central Services Digital and Intelligence Total 2020/21 9,533 145 54 228 - - 9,960 2021/22 9,432 112 58 167 - - 9,769 2022/23 7,417 150 56 182 - - 7,805 2023/24 4,467 67 85 98 1,517 2 6,236 2024/25 2,346 46 32 75 827 3 3,329  The handling of Members Enquiries (ME) was reviewed and a new system using the GOSS platform was introduced on 1 January 2023. A key part of that change was to re define what an ME is i.e. 'a clear question has been asked that now requires investigation by Council Officers, or the supply of information from a Council department’. At the same time, we introduced the term “service request” which we have defined as ‘a request for a one-off action to be taken, that requires action by an Officer and not investigative activities or supply of information’.  The effect of this change is that the volume of MEs fell by 46% (2,907) when comparing the 2023/24 figure of 6,236 with the 2024/25 figure of 3,329 as those more straightforward enquires are treated as “service requests”. Service areas that have the highest number of MEs recorded Service Area 2020/21 2021/22 2022/23 2023/24 2024/25 Waste 4,964 3,934 2,003 749 401 Housing 1,269 976 1,021 1,375 733 Anti-Social Behaviour 1,176 1,258 761 589 410 Green Spaces 863 1,043 705 400 210 Planning 827 1,255 361 325 204 Highways - - 744 709 329  Housing (733), Anti-social behaviour (410), Waste (401), Highways (329), Green Spaces (210) and Planning (204) accounted for 69% of all enquiries submitted by Members for 2024/25. Housing enquiries (733) alone accounted for 22% of all enquiries submitted by Members. Service Requests recorded Period 1 April 2023 to 31 March 2024 1 April 2024 to 31 March 2025 Number 5,555 7,102  The number of Service Requests submitted by Members rose from 5,555 for 2023/24 to 7,102 for 2024/25.  Members submitted a total of 10,431 Members Enquiries and Service requests for the period 2024/25. Corporate Resources and Infrastructure Select Committee – 17 September 2025 Part I – Public Top 5 Service Requests submitted by Members for 2024/25 Service Area 2024/25 Fly tipping 2,589 Items on the Highway or footpath need removing 1,871 Litter pick requests 363 Graffiti 302 Potholes 283  Fly tipping (2,589) and Items on the Highway or footpath need removing (previously Street Cleansing) (1,871) accounted for 63% all Service Requests submitted by Members. 5. Complaints about a Councillor Complaints about the conduct of a councillor have a separate complaint process that people are required to follow and these compl aints are dealt with by the Head of Democratic Services and Monitoring Officer, Lloyd White. More information on this process can be found on the following web pages: www.hillingdon.gov.uk/complaint-councillor 6. Service Improvements Continuous improvement is seen as a cornerstone of how we operate at Hillingdon Council and learning from complaints is a central part of this. The receipt of any complaint provides Hillingdon with valuable feedback and opportunities to learn from what has happened and make adjustments to avoid future problems and improve the service we provide our residents. To this end, we paid for a bespoke training course delivered by the Local Government and Social Care Ombudsman in May of 2024 on investigating complaints and the processes to follow, along with mechanisms they use to identify issues and make recommendations for change/service improvement. Officers found this course extremely helpful. Listed below are the main service improvements we made: Housing  All Housing Officers were reminded of the importance of notifying homelessness applicants of the correct homelessness duty and in ensuring that the correct duties are followed at relevant times.  We reviewed our procedures around how we deal with homelessness applicants who have been issued with a Section 21 eviction notice to ensure that our approach is in line with the Homelessness Code of Guidance and that the correct homelessness duty is considered at the time.  The complaint team reviewed our procedures around the handling of requests for reasonable adjustments and as a result we now record all requests made and the action we took as a result.  We reviewed the form used by a medical assessor which now prompts them to include their justification on the decisions they make.  Homeless staff were all reminded that interim accommodation should always be suitable, and that they need to take into account the individual circumstances and needs of the household.  All Housing staff were reminded of their statutory duties to ensure that the main housing duty decisions are made within 56 days and if an extra 15 working days is required, this must be properly documented. Corporate Resources and Infrastructure Select Committee – 17 September 2025 Part I – Public  A reminder was issued to all Officers that they must send a formal offer letter explaining how to request a suitability review of accommodation and that they should carry out a suitability review when requested. Children and Young People Services  All Complaint staff were reminded that they should consider if a complaint related to adoptions comes under the children's statutory complaints procedure. If it does, the Council must use the procedure to investigate the complaint.  The SEND team reviewed how it carried out its due diligence for children and young people with Education, Health and Care (EHC) Plans who for whatever reason cannot attend their named placement. This ensures that we have fully considered our duty to provide the education outlined in the EHC Plans to prevent gaps in education.  Updated instructions were issued to staff involved in Special Educational Needs and Disability transport decisions, to remind them of the importance of ensuring decision letters and meeting minutes record the correct details of the applicant being considered. Adult Social Care  Procedures were revised to ensure that applicants are provided with written meaningful costs information about adult care services at the outset, and unless there is a good reason, before any costs are incurred.  Guidance was provided for staff to ensure that when a Council tenant need works to address disrepair and disabled adaptations, services work in a joined-up way to coordinate works, minimise disruption, and avoid unnecessary expense. 7. Learning from complaints Learning captured Impact of change Dissatisfaction with levels of communication associated with planned works Residents more engaged and informed in relation to the delivery of planned works contracts Concerns associated with ‘drift’ linked to the need for ‘recall works’. Target introduced to on recall works orders for contractor to attend within 10 days. Challenge associated with the keeping of pets. Review of Pets Policy to make outcomes clearer and fairer. Dissatisfaction with complaints handling / responses. Template letter introduced requiring the understanding of the complaint to be clearly set out and the associated resolution to project consistent communication. Mandatory requirement for all complainants to be contacted as an integral part of compliant handling. All responses to include what action has been taken rather than what the Council will do, based upon feedback regarding failures to deliver agreed actions. Corporate Resources and Infrastructure Select Committee – 17 September 2025 Part I – Public Recurrent theme associated with ‘delays’ in progressing service requests leading to complaints. Q4 workshops arranged with tenant representatives and Services to document core service standards. Housing Management business case restructure approved to result in smaller patch sizes and a more personal and responsive service to residents once implemented. Dissatisfaction with ASB case handling. Joint training undertaken with Tenancy Management and ASB Localities Team staff. Concerns regarding ‘drift’ in completing repairs. Monthly toolbox talks with Repairs Operatives include a clear focus on service improvement including reminders on arranging return visits to tenants whilst still on site. Disconnection between learning from complaints and service delivery by contractors. Learning outcomes and complaint issues incorporated into monthly contractor review meetings to ensure outcomes are embedded into their service provision. Poor / delayed response to concerns raised by tenants occupying the two HRA temporary accommodation sites. Service review resulting in ending our management out-sourcing arrangements / management brought in-house to improve responsiveness of service provision and response to concerns raised. Concerns regarding the management of ‘low level’ ASB. Production of a good neighbour guide and an associated toolkit to support staff and residents in better managing neighbour related issues. Rent payments being assigned to the wrong rent account when paying ‘over the phone’. All payment references are now confirmed to the tenant before taking payment to avoid mis-posting of rent monies. Tenants entering into rent arrears repayment arrangements which are not sustainable. Income and expenditure forms are now completed as an integral part of entering into repayment arrangements. Re-occurring issue within the responsive Repairs Service regarding ‘house-keeping issues’ Issues associated with a lack of notes on job histories and outdated telephone numbers on job orders addressed with the team via toolbox talks and ‘spot checks’ introduced. Resident concerns regarding ongoing ASB presenting in a number of tower blocks including rough-sleeping, drug taking and damage to property. Initiative rolled out culminating in a number of Closure Orders secured which have secured a positive impact on presenting issues and positive feedback from residents. Corporate Resources and Infrastructure Select Committee – 17 September 2025 Part I – Public APPENDIX C COMPLAINT AND COMPLIMENT REPORT FOR HOUSING SERVICES FOR 2024/25 SUMMARY OF ANALYSIS I have set out below the data and outcomes of service requests, complaints and compliments for Housing Services in the period of 2020/21 to 2024/25. THE COMPLAINT PROCEDURE Housing complaints are managed in line with the Council's Corporate complaints procedure. This procedure operates as follows:  Service Requests  Stage 1 – response from a manager or Team Leader or specialist complaint officer.  Stage 2 – response from the Head of Service or a Director or Corporate Director  Local Government and Social Care Ombudsman or Housing Ombudsman Service DETAILED COMPLAINT REPORT A detailed report of all complaints and compliments for Housing Services is set out below. a. SERVICE REQUESTS Resident feedback suggests a preference for immediate resolution of issues through direct dialogue with an officer/manager, rather than submitting formal complaints. When feasible, we aim to address concerns directly in this way but we have to be mindful of the definition of a Service Request which “a request from a resident/people to the Council requiring us to take action to put something right.” This has been fully applied by this Council and limits the scope of officers to progress expressions of dissatisfaction in this way. Table 1 - Service Requests Year Total 2020/21 568 2021/22 1,039 2022/23 1,389 2023/24 1,122 2024/25 1,009  There were 10% (112) fewer reduction Service Requests when comparing the 2023/24 figure of 1,122 with the 2024/25 figure of 1,009. This was expected as the introduction of the new Complaint Handling Codes by the Ombudsmen in February 2024, require that expressions of dissatisfaction are treated as formal complaints. This requirement has been applied by Officers across the Council. Corporate Resources and Infrastructure Select Committee – 17 September 2025 Part I – Public b. STAGE 1 COMPLAINTS A manager or Team Leader or specialist complaint officer will aim to respond within 10 working days. Table 2 - Total number of Stage 1 complaints Period Total 2020/21 231 2021/22 227 2022/23 259 2023/24 240 2024/25 743  As expected, the number of Stage 1 complaints has risen by 210% (503) when comparing the 2023/24 figure of 240 to the 2024/25 figure of 743. This was expected and will continue to rise as the Council applies the definition of a complaint as set out in the Complaint Handling Codes. Table 3 - Outcome of complaints Period Upheld Partially upheld Not upheld Withdrawn Total 2020/21 39 52 127 13 231 2021/22 17 40 160 10 227 2022/23 24 68 154 13 259 2023/24 20 43 169 8 240 2024/25 118 195 415 15 743  Of the 743 Stage 1 complaints, 118 (16%) were upheld, 195 (26%) were partially upheld, 415 (56%) were not upheld and the remaining 15 complaints were either cancelled or withdrawn.  The main areas of complaint were delays in providing a service (558), dissatisfaction with our application of the Social Housing Allocation Policy (118) and the communication(s) that was received (58). c. STAGE 2 COMPLAINTS The Head of Service or Director or Corporate Director will aim to respond to Stage 2 complaints within 20 working days. Table 4 - Total number of Stage 2 complaints Period Total 2020/21 22 2021/22 42 2022/23 55 2023/24 93 2024/25 192 Corporate Resources and Infrastructure Select Committee – 17 September 2025 Part I – Public  The number of Stage 2 complaints increased by 99 (106%) when comparing the 2023/24 figure of 93 with the 2024/25 figure of 192. This was expected as the Council applies the changes in the Complaint Handling Codes introduced by the Ombudsman in February 2024. d. INVESTIGATIONS BY THE LOCAL GOVERNMENT AND SOCIAL CARE OMBUDSMAN OR HOUSING OMBUDSMAN SERVICE Where it appears that a Council’s own investigations have not resolved the complaint, the complainant is entitled to refer their complaint to the relevant Ombudsman at any stage of the complaint process. Table 5 - Total number of Ombudsman investigations Period Total number 2020/21 5 2021/22 19 2022/23 15 2023/24 20 2024/25 31  31 investigations were concluded by the Ombudsman during this period. A brief note of all 31 complaint investigations completed by the Ombudsmen for 2024/25 and the outcomes is set out below: Complaint details Outcome of complaint 202324088 The complaint is about: a. The landlord’s management of the kitchen works. b. The landlord’s record keeping. c. The landlord’s handling of the resident’s complaint Upheld The Council is to apologise in writing for the delays in kitchen renewal and pay the resident a sum of money for the distress caused by the delays, plus an additional sum for mishandling her complaint 202225990 The complaint is about the landlord's response to a request for assistance to repair the damage caused to the interior doors in her home Upheld The Ombudsman found that the Council’s approach in this case was insensitive and lacked empathy and failed to recognise that the resident and her young family were vulnerable and required some flexibility in the way the landlord applied its policies. There was maladministration in our response to the request for the doors to be repaired or replaced. 202334242 The complaint is about the way the landlord responded to the resident’s reports that it had sold land belonging to her property. Upheld The Ombudsman noted the Council’s attempts to put things right by offering a sum in compensation, make a direct offer of like for like accommodation when a suitable property becomes available, pay for the resident’s removal costs, pay the resident for the cost of the driveway she had installed and meeting the cost of installing a driveway if it could Corporate Resources and Infrastructure Select Committee – 17 September 2025 Part I – Public not find a suitable property with a parking space. There was a finding of maladministration as it did not go far enough to restore the position for the resident. 202310021 The complaint is about the landlord’s handling of the resident’s reported damp and mould in his flat. Upheld The Ombudsman determined that the Council should apologise, offer a sum of money in compensation, ask the complainant whether they wish to make a public liability claim, contact the resident whether they wish us to record the health conditions on their records and compile an action plan to complete a self-assessment against the Ombudsman’s Knowledge and Information Management report. 202310109 The complaint is about the landlord’s handling of repairs to the heating system Upheld The Ombudsman determined that the Council apologise, pay an amount in compensation and undertake a review of its record keeping system and takes steps to establish a system of record keeping that ensures all contact from a resident (including service requests and complaints) is recorded and retained so that it can be provided to this Service upon request, in response to a complaint. 202346988 Ms R complained about the Council’s handling of repairs required in her home. Upheld The Ombudsman found failing in the Council’s handling of repairs in relation to the window Sils and kitchen cupboards and that proper records were not kept when telephone contact was received. The Council agreed to apologise, update its procedure and pay a sum of money in compensation. 202402457 Ms B complained about the Council’s handling of outstanding repairs and damp and mould in her property. Upheld The Ombudsman found delays in completing outstanding repairs and in our handling of damp and mould. The Council agreed to apologise and make a payment in compensation. 202341070 Ms J complained about the Council’s handling of repairs to her roof, the car driveway, damp and mould in her property and our handling of her complaint. Upheld The Ombudsman found maladministration in our handling of the repairs to Ms J’s property, not providing information on how to make an insurance claim and that we did not respond to all the issues in the complaint response. The Council agreed to complete all the work, apologise and make a payment in compensation. 0163-9130-8504-6199 Ms X complained that there were failings in the way the Council dealt with her homelessness application and offered her unsuitable interim accommodation. Ms X says this has Upheld The Ombudsman found that the Council delayed accepting a relief duty towards Ms X and as a result she remained in unsuitable interim accommodation. The Council has agreed a suitable remedy for the injustice caused. Corporate Resources and Infrastructure Select Committee – 17 September 2025 Part I – Public caused her and her family distress and impacted on their health. 3232-1160-5597-0470 Miss X complained that the Council failed to take steps to move her to alternative accommodation to prevent her becoming homeless after her landlord issued her with a Section 21 eviction notice in June 2024. 2. Miss X said her eviction date was set for March 2025 and the lack of help from the Council caused her distress and uncertainty Upheld The Ombudsman found fault that the Council had failed to take steps to alleviate her risk of homelessness and delayed moving her to interim accommodation. The Council agreed to apologise and make a payment to Miss X to recognise the distress and uncertainty this caused. 6741-7924-6923-0863 Miss B complained that the Council failed to consider whether the interim accommodation it offered her family was suitable and wrongly ended its duty to her when she refused this accommodation. Miss B says that as a result of the Council’s failings her family were forced to separate into different households. This caused them distress and impacted on their existing physical and mental illness. Upheld The Ombudsman found that the Council failed to take proper account of the health needs of Miss B’s son, when it offered her interim accommodation that was too far away from his school and involved him making a long journey on public transport. The Council agreed to take action to remedy the injustice it caused Miss B and her family. 3349-4560-1726-4578 Ms X complained that the Council had failed to provide suitable temporary accommodation for her son Mr Y despite accepting a homelessness duty. Upheld The Ombudsman found that the delays in dealing with Mr Y’s homelessness application and the failure to provide suitable interim or temporary accommodation was fault. That these faults had caused Mr Y and Ms X an injustice. The Council agreed to apologise and agree to the recommendations of the Ombudsman. 2680-7098-9849-9957 Ms X complained: a) The Council failed to make reasonable adjustments to its homelessness procedures. This significantly affected Ms X’s wellbeing, exacerbating the impact of her health conditions and causing avoidable distress. b) The Council communicated poorly throughout, compounding the avoidable distress Ms X experienced and causing avoidable uncertainty. c) The Council failed to offer Ms X any support or advice to help her resolve her housing situation, despite accepting the prevention duty towards her. Upheld The Ombudsman found that Council failed to have regard for its duty to consider and make reasonable adjustments in Ms X’s case. They also found that the Council’s communication and for how it managed Ms X’s homelessness approach. The Council agreed to apologise to Ms X and pay a financial remedy in recognition of her avoidable distress, frustration and uncertainty. The Council has also agreed to provide guidance to officers and review ways it can improve its procedures. 7913-1965-2780-3162 Miss X complained about the Council’s decision on her banding level in her housing application. She says the Upheld The Ombudsman found that the decision on Miss X’s housing application was flawed. The Council Corporate Resources and Infrastructure Select Committee – 17 September 2025 Part I – Public Council has not properly considered her medical needs. agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused. 202209354 The landlord’s handling of: a. The reports of anti-social behaviour (ASB). b. the request for permission to erect a fence. c. The subsequent complaint Not Upheld There was no maladministration by the landlord in its handling of the resident’s reports of antisocial behaviour and in its response to permission regarding a fence. There was a service failure by the landlord in relation to its complaint Handling (time taken to respond to complaint). 24012834 The complaint is that the Council failure to take enforcement action against one of its tenants for erecting a building which is not in accordance with the associated planning permission. Did not investigate The Ombudsman did not investigate this complaint as there was not enough evidence of fault by the planning enforcement team, and they have no power to look at the actions of the Council in its role as a social housing provider. 9182-6181-7550-3796 Ms X complained that the Council failed to award band A priority on its housing register, which she considers she is entitled to. She says that, as a result of the Council’s failings, she will be living in severely overcrowded housing with her children for longer than she should. Did not investigate The Ombudsman did not investigate this complaint because they felt that there was insufficient evidence of fault causing sufficient injustice to justify their involvement. In any case, the Council has since awarded band A priority 0658-8909-0920-0753 Ms X complained that the Council failed to properly consider her application for the housing register. She says it failed to correctly consider her medical evidence and her living conditions. Ms X says the impact of this refusal is impacting her mental health. Did not Investigate The Ombudsman did not investigate this complaint because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused. 4869-1415-4621-0984 Mrs X complained that the Council had not given her social housing application high enough priority, and she has been waiting too long for rehousing. She states this means she and her family remain in overcrowded and unsafe conditions. Did not investigate The Ombudsman decided not to investigate because the investigation is unlikely to find fault by the Council. 4135-7958-4044-0650 Ms X wanted the Council to move her to a larger home. She is living in overcrowded conditions in a property with disrepair. Did not investigate The Ombudsman did not investigate this complaint because there is insufficient evidence of fault by the Council. They added that they could not investigate the complaint of disrepair because they had no power to investigate a council when it is acting as a landlord. 6669-8079-8049-3905 Ms X complained about the Council’s handling of her housing application and her subsequent complaint. She says the Council has discriminated against her Did not investigate The Ombudsman did not investigate this complaint because there was insufficient evidence of fault to warrant an investigation. Corporate Resources and Infrastructure Select Committee – 17 September 2025 Part I – Public family and its actions are unlawful. She wants the Council to make her a direct offer of a suitable property. 1263-2092-3604-9460 Mrs X complained that the temporary accommodation the Council provided did not meet her family’s medical needs and was too far from their support network and her child’s school. Did not investigate The Ombudsman did not investigate this complaint as they felt that it was reasonable for Mrs X to request a review of its suitability and to provide relevant medical evidence to support that request. 7402-9814-8558-1984 Mr X complained that the Council will not award medical priority even though he lives in overcrowded accommodation which affects his family’s health. Did not investigate The Ombudsman did not investigate this complaint because there is insufficient evidence of fault by the Council. 1921-6022-2858-1281 Miss X complained about the Council’s failure to offer her more suitable housing. She says she is overcrowded and that her social rented flat is in a poor location in the block, near bin storage and lacking in natural light. She wants to be relocated to a larger property with a better situation. Did not investigate The Ombudsman did not investigate this complaint as there is insufficient evidence of fault which would warrant an investigation. 0476-6246-4304-6536 Mr X complained on behalf of Mr Y, that the Council caused Mr Y suffering that should be remedied by paying him financial compensation. Mr X also says the Council breached multiples statutory duties such as delaying on confirming the main housing duty when the relief homelessness duty ended. And also delaying in carrying out the review of the suitability of the accommodation. Mr X says Mr Y had to take judicial review action against the Council for suitable accommodation to be provided in July 2024. 3. Mr X would like the Council to compensate Mr Y for his suffering in unsuitable accommodation from January 2023 – January 2024 as a person with several health conditions. Did not investigate The Ombudsman did not investigate this complaint because the complaint is caught by the time bar on the Ombudsman’s remit and there are no good reasons to exercise discretion to investigate. Some of these complaint issues have already been raised in court, and, where not, would have been reasonable for the complainant to raise in court. 7315-4283-3970-5056 Mr X complained about the Council’s failure to disclose the background of a tenant recommended to him in 2021. He says the tenant subsequently stopped paying rent and restricted access of the landlord to view their own property. He says she owes in excess of £7,000 in rent arrears. Did not investigate The Ombudsman did not investigate this complaint because it was received outside the normal 12- month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to the Ombudsman sooner. Corporate Resources and Infrastructure Select Committee – 17 September 2025 Part I – Public 9900-9788-0591-2975 Mr X complained about the Council’s handling of his homeless case. He says the Council did not assess his case properly as it ignored his medical evidence that showed he was in priority need. Did not investigate The Ombudsman did not investigate this complaint because it was reasonable for him to have appealed to the county court. 5272-1385-5078-6399 Miss X complained about the Council’s failure to rehouse her from her existing council home. She says she needs an additional bedroom for one child who has autism, and her other child cannot access the upstairs in her home, including the bathroom due to his medical needs. Did not investigate The Ombudsman did not investigate this complaint because there was insufficient evidence of fault which would warrant an investigation. 7982-3851-6970-7131 Miss X complained that she has had poor service from the Council when applying for social housing. She complained about significant delay in the Councils response and the time taken to process her application. Miss X said she could have missed an opportunity to bid for housing. She said this has caused additional stress at a time when her and her child are living in severely overcrowded housing. Did not investigate The Ombudsman did not investigate this complaint because the Council had already apologised about its communication and that any injustice to Miss X is not significant enough to warrant investigation. 9889-7170-3206-4073 Ms X said she was unhappy that the Council declined to sell her a portion of land it owned, which was adjacent to her property. Ms X was also unhappy the Council had neglected the land, meaning overgrown trees and bushes had damaged her fence. Ms X wants the Council to maintain the land or sell it to her. Did not investigate The Ombudsman did not investigate this complaint because there is no worthwhile outcome achievable by them in investigating this complaint. 202307805 The complaint is about the resident's Right to Buy application, including the landlord refusing to communicate with representative's subject access request and request for a copy of the tenancy agreement. Outside of Jurisdiction The Ombudsman advised the complainant that his complaint is outside the jurisdiction of the Housing Ombudsman and is not one they can investigate Corporate Resources and Infrastructure Select Committee – 17 September 2025 Part I – Public e. COMPLIMENTS Table 6 – Number of compliments recorded Period Total number 2020/21 132 2021/22 167 2022/23 81 2023/24 93 2024/25 32  The number of compliments fell significantly from 93 in 2023/24 to 32 in 2024/25. Here’s what some people said about Housing Services: “I hope you are doing well. Yesterday I was emotional and couldn't thank you properly. I just wanted to take a moment to express my heartfelt gratitude for all your support during my difficult time. Your kindness, understanding, and help have meant so much to me, and I truly appreciate everything you have done. Your support has made a real difference, and I will always be grateful. Verbal compliment received “saying that everybody that has done repairs in her nephew's flat has been professional, kind and understanding of his mental issues.” “Please can you pass on our thanks to xx who kindly updated us on and delayed job today. The kind gent YY was amazing (had him before he did our toilet) he was friendly give us some advice and was tidy and very professional. He also had a look at the plumbing under our kitchen sink and sorted that as well. amazing guys 2 plumbers bb who did work under our sink before new kitchen got fitted, YY who came today did great amazing job of shower rail thing? and GG who kindly did window hinges and shed lock while back ago. Don't take much to also thank the people on the other side who puts these jobs through. XX is a very helpful lady as well and she give us the reassurance. As XX explained how all works its nice when we receive texts when operative on their way that’s nice for the residents to know. Thank you housing repairs team@hillingdon council.” “Today your plumber who’s name was Sean from housing repairs attended my property. Sean was absolutely star. He was polite, courteous, respectful and explained exactly what needed to be done. Sean is a credit to LBH repairs.” APPENDIX D COMPLAINT AND COMPLIMENT REPORT FOR ADULT SOCIAL CARE FOR 2024/25 SUMMARY OF ANALYSIS A comprehensive analysis is provided covering the period from 2020/21 to 2024/25. The report provides information on service requests, Stage 1 complaints, Local Government and Social Care Ombudsman investigations, and compliments with key findings or comments. The report also incorporates some feedback from people who expressed their satisfaction with Adult Social Care Services. Corporate Resources and Infrastructure Select Committee – 17 September 2025 Part I – Public THE COMPLAINT PROCEDURE The procedure for dealing with Adult Social Care complaints is regulated by the ‘The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009’. This procedure is far less prescriptive and allows for early escalati on to the Local Government and Social Care Ombudsman should the complainant be dissatisfied with the response from the Local Authority. The intention of this procedure is to achieve resolution at the first attempt, to remove bureaucracy and is designed to empower complainants in shaping the approach to resolving the complaint from the outset.  Service Request  Stage 1 – response from the appropriate Manager, or a Senior Manager from the area complained about.  Local Government and Social Care Ombudsman. DETAILED COMPLAINT REPORT A detailed explanation of all complaints and compliments for Adult Social Care is set out below. a. SERVICE REQUESTS Resident feedback suggests a preference for immediate resolution of issues through direct dialogue with an officer/manager, rather than submitting formal complaints. When feasible, we aim to address concerns directly and will continue this method moving forward. Table 7 – Service Requests Year Total 2020/21 52 2021/22 80 2022/23 72 2023/24 72 2024/25 46  The number of Service Requests received for 2023/24 was 72 and for 2024/25 it was 46, which is a fall of 36 in Service Requests registered.  30 (65%) of the Service Requests registered were for the Localities Service. b. STAGE 1 COMPLAINT - LOCAL RESOLUTION At Stage 1 of the complaint process the appropriate manager or a senior manager will carry out an investigation and aim to respond within 20 working days. Corporate Resources and Infrastructure Select Committee – 17 September 2025 Part I – Public Table 8 - Total number of Stage 1 complaints recorded Period Total number 2020/21 48 2021/22 50 2022/23 37 2023/24 31 2024/25 32  The number of Stage 1 complaints for 2023/24 of 31 is broadly the same when comparing the 2024/25 figure of 32.  The Service areas with the highest number of Stage 1 complaints was the Immediate Response Service with 16 (50%) and the Localities Team with 13 (40%). c. LOCAL GOVERNMENT AND SOCIAL CARE OMBUDSMAN INVESTIGATIONS (LGO) Where it appears that a Council’s own investigation has not resolved the complaint, the complainant is entitled to refer their complaint to the L GO and at any stage of the complaint process. Table 9 - Total number of LGO investigations Period Total Number 2020/21 4 2021/22 7 2022/23 6 2023/24 8 2024/25 8  The number of investigations undertaken by the Ombudsman remains broadly similar when comparing figures from 1 April 2020 to 31 March 2025. A brief note of all 8 complaint investigations completed by the Ombudsmen for 202 4/25 and the outcome is set out below: Complaint details Outcome of complaint 8425-4317-3023-0029 Mr B complained that the Council stopped his care suddenly and that the Council did not take account of safeguarding concerns. Mr B also complains that the Social Worker shouted at him and called him a fraudster. Mr B went without care for 3 months and says he cannot cook his dinner and has to have takeaways. Upheld The Ombudsman found that the Council did not meet Mr B’s needs and this was fault. This meant Mr B did not have the care he needed. The Council apologised to Mr B and made a small payment to recognise the distress and inconvenience caused. 4784-6847-3007-5509 Miss Y complained about the Council’s actions in respect of her care and support needs. Miss Y says: a) The care provider commissioned by the Council did not complete a risk assessment Partially Upheld The Ombudsman found that the Council upheld some parts of the complaint and Miss Y has received a remedy which they consider to be appropriate. The Ombudsman do not find fault in the other parts of Miss Y’s complaint. Corporate Resources and Infrastructure Select Committee – 17 September 2025 Part I – Public before it commenced the package of care and support. b) The care provider commissioned by the Council committed a data breach when it sent her a confidential document relating to the care and support needs of another service user. c) The support plan completed by the care provider contained fabrications and factually incorrect information. d) The Council did not arrange advocacy support for her until September 2023, despite making a request in August 2022. e) The Council took too long to respond to her request for direct payments. f) The Council has not completed the actions it agreed when it responded to her complaint in November 2022 7783-7791-8230-0818 Mr X complained of the Council’s handling of the Care Home placement for his mother (Mrs Y). He says the Council has refused to pay the Care Home fee amount it had previously agreed to with the home, so Mrs Y is at risk of losing her placement. Mr X also complained that the failed to consider how Mrs Y’s health and wellbeing would be affected when it decided to move her to a new Care Home which has caused her distress, frustration and uncertainty. Not Upheld The Ombudsman found that the Council did not formally agree to a weekly figure with the Care Home, so it was not at fault for this. The Council also considered Mrs Y’s wellbeing when deciding to move her to a new Home in line with the relevant guidance and without fault. 2354-6691-1971-9320 Ms X complained about the delay in carrying out a financial assessment and this meant that her mother (Mrs M) was not aware there would be charges for the care she received. Ms X also complained that the Council did not provide free reablement care for Mrs M when she was discharged from hospital. Ms X says that the family has been caused distress and financial stress. Ms X asked for all charges to be waived. Not Upheld The Ombudsman did not find any evidence of fault and that there was no evidence that Ms X’s mother was eligible for reablement care when she was discharged from hospital. 0126-6693-6277-0729 Ms X complained that the Council had failed to provide her child with an education, including failing to provide home to school transport. Did not investigate We cannot investigate Mrs X’s complaint about her child’s lack of education. The reasons her child is not attending school is integral to her Tribunal appeal. 6706-3369-1251-6495 Mr X complained about the Council’s three-month delay in carrying out a Did not investigate Corporate Resources and Infrastructure Select Committee – 17 September 2025 Part I – Public financial reassessment for his mother, Mrs Y, after her husband died. He said the delay in telling her what she had to pay towards the cost of her care meant she accrued back-dated charges, which caused her stress and worry. He also said she lost the chance to reduce the care package earlier The Ombudsman did not investigate this complaint as there is insufficient evidence of fault to justify our involvement. 0115-3645-7482-3680 Miss X says the Council provided poor domiciliary care to her relative Mrs Y. Miss X says that this placed Mrs Y at risk and caused her to suffer stress/anxiety. Did not investigate The Ombudsman did not investigate this complaint because the complaint was submitted late and there are no good reasons to exercise their discretion and investigate the issues complained of. 5091-0467-0001-9659 Ms B says the Council is charging her for care which it did not provide to her relative, Mr C. Ms B says the Council is sending invoices for care she thought the NHS was paying for. This is causing distress and uncertainty for the family. Did not investigate The Ombudsman did not investigate this complaint as the Council followed the correct process to assess needs and explained about the ability to pay, charges for care, and charge for care it arranged. It was unlikely an Ombudsman investigation would find evidence of fault or lead to a different outcome. d. COMPLIMENTS Table 10 - Number of compliments recorded Period Total number 2020/21 92 2021/22 33 2022/23 23 2023/24 21 2024/25 11 Here’s what some people said about Adult Social Care Services Mr XX wanted me to pass on his thanks and appreciation for the way he was dealt with by the Brokerage Team re placements, payments and general interaction. "My aunties social worker she had previous was XX, she is amazing and has been so helpful." “I wanted to extend my sincere thanks for the incredibly informative and valuable session you delivered on caring for patients with dementia. Your expertise, clarity, and compassionate approach made the session both engaging and enlightening. You provided practical insights and strategies that will be immensely helpful in our day-to-day care for our mother, and your emphasis on empathy and person-centered care truly resonated with all of us. It’s clear that you’re deeply passionate about improving the lives of those living with dementia, and that passion came through in every aspect of your presentation. Thank you once again for sharing your time and knowledge with us—it was truly appreciated. Please do add me to your mailing list for all future events.” “I wanted to share with you all, cards I received from XX’s family, thanking the team for their care & support of ZZ when he went to hospital. They also left chocolates for the team last Friday.” Corporate Resources and Infrastructure Select Committee – 17 September 2025 Part I – Public APPENDIX E COMPLAINT REPORT FOR CHILDREN AND YOUNG PEOPLE SERVICE'S FOR 2024/25 SUMMARY OF ANALYSIS I have provided an analysis of the complaints and compliments received by the Children and Young People Service from 2020/21 to 2024/25. It provides information on the number and outcome of service requests, Stage 1, Stage 2, Stage 3, and LGO investigations, as well as the number of compliments recorded. It also includes some quotes from people who praised the service. THE COMPLAINT PROCEDURE Complaints made by children or on their behalf are governed by the Children's Act 1989, Representations Procedure (England) Regulations 2006 (Statutory Instrument 2006 No. 1738). This sets out the statutory three-stage complaint procedure that Local Authorities are required to follow when dealing with complaints made by f or example any child or young person, any local authority foster carer, a child or young person leaving care, etc. Hillingdon’s procedure operates as follows:  Service Request  Stage 1 – Local Resolution - response from a manager and/or Senior Manager.  Stage 2 – Independent Investigation by two people (Investigating Officer and Independent Person).  Stage 3 – Review Panel comprising of three independent people  Local Government and Social Care Ombudsman. DETAILED COMPLAINT REPORT A detailed report of all complaints and compliments for Children and Young People Service 's is set out below. a. SERVICE REQUESTS Resident feedback suggests a preference for immediate resolution of issues through direct dialogue with an officer/manager, rather than submitti ng formal complaints. When feasible, we aim to address concerns directly and will continue using this method moving forward. Table 11 – Service Requests Year Total 2020/21 86 2021/22 106 2022/23 62 2023/24 85 2024/25 73 Corporate Resources and Infrastructure Select Committee – 17 September 2025 Part I – Public  12 (14%) fewer Service Requests for 2024/25 of 73 when compared with 2023/24 of 85.  The areas with the highest number of Service requests were, First Response and out of Hours Service, SEND and Children in Need with 15 each. b. STAGE 1 – LOCAL RESOLUTION An Assistant Director or Head of Service will investigate and aim to respond to complaints within 10 working days. Table 12 - Total number of complaints recorded Period Total number 2020/21 87 2021/22 69 2022/23 76 2023/24 46 2024/25 99  53 (115%) more Stage 1 complaints registered when comparing 2023/24 figure of 46 with the 2024/25 figure of 99.  Of the 99 Stage 1 complaints, SEND accounted for 44% (44) of all Stage 1 complaints with First Response and the Out of Hours Service next highest with 15 and Children in need accounting for 13. c. STAGE 2 INVESTIGATIONS A Stage 2 investigation is conducted by an Investigating Officer (IO) and Independent Person (IP) with specialist skills and knowledge of the Children's Act. The timescale to conclude such an investigation is set by statute at 25 working days but this may be extended to a maximum of 65 working days. Table 13 – Total number of Stage 2 complaints recorded Period Total number 2020/21 0 2021/22 0 2022/23 0 2023/24 6 2024/25 14  There w as 1 one Stage 2 investigations undertaken under the Children Act 1989 Representations Procedure (England) Regulations 2006. This complaint was not upheld.  The remaining 13 Stage 2 complaints related to the SEND service and these complaints are processed in accordance with the Council’s Corporate complaints procedure. This is because the children’s statutory complaints procedure is for specific sections of the Children Act 1989 and it does not include the Council's duties with regards to S pecial Education Needs, which come under the Children and Families Act 2014. Corporate Resources and Infrastructure Select Committee – 17 September 2025 Part I – Public d. STAGE 3 INVESTIGATIONS At Stage 3 of the statutory complaint process, three people independent of the Council, will consider the complaint and wherever possible work towards a resolution. The timescale to conclude such an investigation is 45 working days.  There were no Stage 3 investigations commissioned during this period. e. INVESTIGATION BY THE LOCAL GOVERNMENT AND SOCIAL CARE OMBUDSMAN (LGO) Where it appears that a Council’s own investigations have not resolved the complaint, the complainant is enti tled to refer their complaint to the Local Government and Social Care Ombudsman and at any stage of the complaint process. Table 14 – Total number of LGO investigations Period Total number 2020/21 1 2021/22 3 2022/23 2 2023/24 4 2024/25 1  The Ombudsman completed one investigation in the year 202 4/25. A brief note of the complaint investigations completed by the Ombudsmen for 202 4/25 and the outcome is set out below: Complaint details Outcome of complaint 1873-2405-5479-8515 Mr X complained that the Council had failed to provide him with appropriate education and has unreasonably ceased to maintain his Education Health and Care (EHC) plan. Did not investigate The Ombudsman did not investigate this complaint because it would have been reasonable for his representative to use the right to appeal to the First-tier Tribunal (Special Educational Needs and Disability). f. COMPLIMENTS Table 15 – Number of compliments recorded Period Total number 2020/21 132 2021/22 77 2022/23 64 2023/24 55 2024/25 47

Corporate Resources and Infrastructure Select Committee – 17 September 2025 Part I – Public BUDGET & SPENDING REPORT – SELECT COMMITTEE MONITORING Committee name Corporate Resources and Infrastructure Select Committee Corporate Director(s) responsible Steve Muldoon – Corporate Director of Finance Matthew Wallbridge – Chief Operating Officer Daniel Kennedy – Corporate Director of Residents Services Papers with report N/A Ward All RECOMMENDATION That the Committee: 1. Note the 2024/25 outturn position. 2. Note the 2025/26 Month 2 budget monitoring position. HEADLINES 3. This monitoring report provides an update on the 2024/25 outturn position and 2025/26 Month 2 budget monitoring position relevant to the Select Committee. Corporate Directors, supported by their Head of Finance, will attend the meeting to provide further details and clarifications. 4. 2024/25 OUTTURN POSITION 5. The Committee is advised that the 2024/25 outturn position reflects a favourable variance of £2.156m against budget for the services within its remit. 6. Finance & Transformation – Between Month 10 and year -end, this portfolio saw a £3.110m adverse movement, mainly driven by Treasury updates including a £1.976m adjustment to the Minimum Revenue Provision (the amount a local authority must set aside each year from its revenue budget to repay borrowing used to fund capital expenditure). This has arisen from the correction of a historical transfer of assets from the Housing Revenue Account (HRA) to the General Fund. It also included a £2.479m update to the allocation of bank interest charges between the General Fund and the HRA. These adverse movements were offset by a £1.274m favourable movement due to higher -than-expected interest earnings and gains on pooled fund investments. The remainder of the overall movement is attributable to a combination of movements across the portfolio that offset each other. At Month 12, the Finance and Transformation portfolio reported an underspend of £1.296m. This included a £1.076m overspend in Treasury, primarily due to changes in the Minimum Revenue Provision and the interest allocation calculation. The most significan t offsetting factor was a £2.000m dividend received from Hillingdon First Limited, the Council’s wholly owned housing company. The remaining variance is attributed to smaller compensating variances across the portfolio. 7. Corporate Services & Property – An underspend of £0.860m is reported, primarily due to the reclassification of eligible expenditure to the capital programme. This adjustment also generated Corporate Resources and Infrastructure Select Committee – 17 September 2025 Part I – Public additional recharge income for property-related services, contributing to a favourable movement of £1.838m. However, this net underspend is partially offset by an overspend within Operational Assets, resulting from delays in achieving savings linked to the review of Civic Centre operations. 8. Table 1 provides an overview of this Committee’s 2024/25 outturn position by portfolio. It includes adjustments for Earmarked Reserves, Provisions and Transformation Capitalisation. 9. Table 2 provides a detailed breakdown of this Committee’s outturn by service area. It also includes adjustments for Earmarked Reserves, Provisions and Transformation Capitalisation. 10. SAVINGS 11. For the services overseen by this Committee, the savings requirement for 2024/25 was £4.657m, as set out in the Council’s overall budget strategy. 12. At outturn, £1.695m (36%) of the savings and interventions are recorded as banked. A further £0.397m (9%) are on track for delivery, and another £0.334m (7%) are at the initial stages of delivery. In addition, £0.665m (14%) are being reported as having potential challenges in delivery. Where appropriate, alternative delivery methods are being used, and it is still expected that the savings will be delivered in full. A further £0.378m (8%) of savings have been written out of the Council’s budget from 2025/26 and now form part of the Corporate Items in the budget strategy approved by Cabinet and Council in February 2025. Since February 2025, an additional £1.188m (26%) are required to be written out as they can no longer be delivered. These will now form part of the unallocated savings pressure in the 2025/26 monitoring position, until they are written out in the 2026/27 budget, which will be approved by Cabinet and Council in February 2026. 13. Table 3 provides a detailed breakdown of the 2024/25 savings position by portfolio. 14. GENERAL FUND CAPITAL OUTTURN 2024/25 15. At outturn, a £32.9m underspend is reported on the 2024/25 General Fund Capital Programme budget of £119.5m, with the forecast outturn variance over the life of the 2024/25 to 2028/29 programme estimated to breakeven with the exception of the £5.4m cost va riance in 2024/25. The in-year underspends were the result of £20.0m of slippage against Major Projects, and a further £10.9m of underspends within Programme of Works with the remaining £2.0m underspend being reported against the capital contingency budget. 16. The main drivers behind these variances within Major Projects relate to the SRP/SEND provision programme as a result of the contractor going into administration, slippage in the delivery of the Hillingdon Watersports Facility due to planning delays and the investment in Care Home Capacity, with this project now complete and the care home being operated by the Council. The Programme of Works underspends are largely driven by School Building Conditions Works, Disabled Facilities Grant spend and the purchase of vehicles. 17. Table 4 provides a detailed breakdown of the 2024/25 General Fund Capital Programme. 18. HRA CAPITAL OUTTURN 2024/25 19. The HRA capital investment has an ambitious delivery programme targeting an increase in housing stock and the maintenance o f existing stock, with a £14.9m underspend reported for 2024/25, all of which has been rephased into 2025/26. Corporate Resources and Infrastructure Select Committee – 17 September 2025 Part I – Public 20. The net underspend was driven by a £3.6m underspend against the Hayes Regen Programme and £12.7m against Works to Stock and the investment in the existing housing stock. Offsetting this, within HRA Major Projects the Council overspent by £1.4m against a budget of £119.2m for acquisitions and developments, with the Council successfully increasing housing supply. All HRA Capital variances have been rephased into 2025/26. 21. Table 5 provides a detailed breakdown of the 2024/25 HRA Capital Programme. 22. 2025/26 MONTH 2 BUDGET MONITORING POSITION 23. As at Month 2, the forecast for service operating budgets within the remit of this Committee indicates an overspend of £4.178m. 24. Finance & Transformation – As at Month 2, this portfolio is reporting a pressure of £3.413m, mainly attributable to a £2.633m pressure on the Council’s Treasury interest budget. This is a result of the adverse financial position of the Council, where anticipated cash inflows (including income, grants and capital receipts) are projected to be lower than cash outflows (covering both revenue and capital expenditure , including DSG overspends). Additionally, there is a £0.307m overspend within the Resident Hub, resulting from a delay in the achievement of planned savings. There is also a +£0.473m overspend across service finance teams driven by staffing pressures, primarily linked to agency staff costs. 25. Corporate Services & Property - Are reporting a n overspend of £0. 766m due to income pressures in Property Services from shortfalls against lease income, with £0.274m of this arising from delays in the Civic Centre Transformation saving . Further income pressures are from reduced recharges . There is a net effect within the position, whereby staffing costs have decreased due to less support required for the capital programme; however, the saving is offset by a reduction on funding streams that cover these activities. 26. Table 6 provides an overview of this Committee’s Month 2 budget monitoring position by portfolio. It includes adjustments made to the forecast for Earmarked Reserves, Provisions and Transformation Capitalisation. 27. Table 7 provides a detailed breakdown of this Committee’s Month 2 budget monitoring position by service area. It includes adjustments made to the 2024/25 outturn for Earmarked Reserves, Provisions and Transformation Capitalisation. 28. SAVINGS 29. For the services within the remit of this Committee, the savings requirement for 2025/26 is £8.272m, as set out in the Council’s budget strategy. 30. As of Month 2, £4.205m (51%) of the savings and interventions are being recorded as banked or on track for delivery, with a further £1.905m (23%) being at initial stages of delivery. In addition, £0.974m (12%) are being reported as having potential challenges in delivery, with alternative delivery methods being considered in -year where appropriate, with the savings ultimately expected to be delivered in full. A further £1.188m (14%) of savings have been proposed to be written out of the Council’s budget from 2026/27 and will form part of the Corporate Items in the budget strategy to be presented to Cabinet in December 2025, with all of these savings relating to the roll forward balance from prior years. Corporate Resources and Infrastructure Select Committee – 17 September 2025 Part I – Public 31. Table 8 provides a detailed breakdown of the 2025/26 Month 2 savings position by portfolio. 32. RISKS AND MITIGATIONS 33. As part of the Month 2 review, the Council has also carried out an analysis of exposure to risks and where further opportunities exist. This review has identified more risks than opportunities, with risks being linked to demand risk from homelessness, adult social care and children’s social care with wider corporate risks linked to the Council’s treasury position and the possibility of the Council’s financial position deteriorating from these risks. Finally, the Council recognises that the interventions reported in the overall council position remain a risk, with the Council planning to allocate these interventions to service budgets to drive accountability. PERFORMANCE DATA 34. N/A RESIDENT BENEFIT 35. Regular monitoring of financial performance is used to assess whether spending and savings targets are being met, thereby supporting the efficient delivery of services to residents. By closely tracking expenditure and identifying variances, the council can take timely corrective actions to address overspending and mitigate risks. This also enhances public transparency and accountability, providing residents with confidence that their Council is managing finances prudently and prioritising their needs. Overall, regular monitoring supports safeguarding the Council's finances and the delivery of quality services to residents. FINANCIAL IMPLICATIONS 36. This is primarily a finance report and the implications are set out in the main body of the report above. LEGAL IMPLICATIONS 37. There are no direct legal implications arising from regular monitoring of the council’s finances by select committees. 38. Democratic Services advise that effective overview and scrutiny arrangements require access to the information under the committee’s pu rview and, in accordance with the 2024 Statutory Scrutiny Guidance, such information includes finance and risk information from the Council, and its partners where relevant. BACKGROUND PAPERS 39. NIL APPENDICES 1 – Tables 1-8 Corporate Resources and Infrastructure Select Committee – 17 September 2025 Part I – Public Table 1 – 2024/25 Outturn Position by Portfolio Portfolio Approved Budget Underlying Forecast EMR Provisions Transformation Capitalisation Forecast Outturn Variance M10 Variance Movement from M10 (£'000) (£'000) (£'000) (£'000) (£'000) (£'000) (£'000) (£'000) (£'000) Expenditure 163,061 155,706 (547) 370 (4,383) 151,146 (11,915) (3,916) (7,999) Income (106,637) (96,019) 0 0 0 (96,019) 10,619 (490) 11,108 Sub-Total 56,424 59,687 (547) 370 (4,383) 55,128 (1,296) (4,406) 3,110 Expenditure 28,416 30,779 (14) 0 (728) 30,037 1,622 2,365 (744) Income (11,584) (14,065) 0 0 0 (14,065) (2,481) (1,387) (1,094) Sub-Total 16,831 16,714 (14) 0 (728) 15,972 (860) 978 (1,838) Grand Total 73,255 76,401 (561) 370 (5,111) 71,099 (2,156) (3,428) 1,272 Finance & Transformation Corporate Services & Property Corporate Resources and Infrastructure Select Committee – 17 September 2025 Part I – Public Table 2 – 2024/25 Outturn Position by Service Portfolio Service Report Subjective Approved Budget Underlying Forecast EMR Provisions Transformation Capitalisation Outturn Variance M10 Variance Movement from M10 (£'000) (£'000) (£'000) (£'000) (£'000) (£'000) (£'000) (£'000) (£'000) Expenditure 5,994 7,558 0 293 (991) 6,859 865 (20) 885 Income (632) (509) 0 0 0 (509) 123 119 4 5,363 7,049 0 293 (991) 6,350 988 99 889 Expenditure 109,851 98,926 (300) 0 (1,599) 97,027 (12,824) (44) (12,780) Income (103,191) (93,994) 0 0 0 (93,994) 9,197 (888) 10,085 6,660 4,931 (300) 0 (1,599) 3,033 (3,627) (932) (2,695) Expenditure 7,960 9,564 (247) 78 0 9,395 1,435 835 600 Income (108) (141) 0 0 0 (141) (33) (55) 21 7,852 9,423 (247) 78 0 9,253 1,401 780 621 Expenditure 19,798 18,201 0 0 0 18,201 (1,596) (3,721) 2,125 Income (2,151) 451 0 0 0 451 2,602 1,687 914 17,647 18,652 0 0 0 18,652 1,005 (2,033) 3,039 Expenditure 548 375 0 0 0 375 (173) (164) (10) Income 0 0 0 0 0 0 0 0 0 548 375 0 0 0 375 (173) (164) (10) Expenditure 1,476 1,429 0 0 0 1,429 (47) (48) 1 Income (245) (263) 0 0 0 (263) (18) (62) 44 1,231 1,166 0 0 0 1,166 (65) (110) 45 Expenditure 68 846 0 0 (779) 67 (1) 0 (1) Income 0 0 0 0 0 0 0 0 0 68 846 0 0 (779) 67 (1) 0 (1) Expenditure 899 1,113 0 0 (95) 1,018 119 125 (5) Income (67) (158) 0 0 0 (158) (92) (124) 32 833 955 0 0 (95) 860 28 1 27 Expenditure 9,348 9,845 0 0 (281) 9,564 216 (148) 364 Income (50) (649) 0 0 0 (649) (599) (538) (61) 9,298 9,196 0 0 (281) 8,915 (383) (686) 303 Expenditure 2,605 2,790 0 0 (230) 2,561 (45) (73) 28 Income (45) (70) 0 0 0 (70) (26) (30) 4 2,561 2,720 0 0 (230) 2,490 (70) (102) 32 Expenditure (652) 0 0 0 0 0 652 0 652 Income 0 0 0 0 0 0 0 0 0 (652) 0 0 0 0 0 652 0 652 Expenditure 3,797 3,397 0 0 (33) 3,364 (433) (473) 40 Income (149) (95) 0 0 0 (95) 54 47 7 3,648 3,301 0 0 (33) 3,269 (379) (426) 47 Expenditure 1,368 1,662 0 0 (377) 1,285 (84) (186) 102 Income 0 (589) 0 0 0 (589) (589) (647) 58 1,368 1,073 0 0 (377) 696 (673) (833) 160 Sub-Total 56,424 59,687 (547) 370 (4,383) 55,128 (1,296) (4,406) 3,110 Expenditure 7,337 7,510 (57) 0 (74) 7,379 42 426 (383) Income (5,131) (5,513) 0 0 0 (5,513) (382) (592) 210 2,206 1,997 (57) 0 (74) 1,867 (339) (167) (173) Expenditure 4,981 5,811 0 0 0 5,811 830 995 (165) Income (1,447) (2,998) 0 0 0 (2,998) (1,551) (719) (832) 3,534 2,813 0 0 0 2,813 (721) 276 (997) Expenditure 6,216 6,156 0 0 0 6,156 (60) (91) 30 Income (3,577) (3,824) 0 0 0 (3,824) (248) 23 (271) 2,640 2,332 0 0 0 2,332 (308) (68) (240) Expenditure 3,279 3,393 42 0 0 3,435 156 6 150 Income (719) (1,035) 0 0 0 (1,035) (316) (49) (267) 2,560 2,358 42 0 0 2,400 (160) (44) (117) Expenditure 2,951 3,898 0 0 (256) 3,642 691 858 (167) Income (457) (482) 0 0 0 (482) (25) (104) 79 2,494 3,416 0 0 (256) 3,160 665 754 (88) Expenditure 887 886 0 0 0 886 0 (15) 14 Income (136) (63) 0 0 0 (63) 73 79 (6) 751 824 0 0 0 824 73 64 9 Expenditure 2,764 3,125 0 0 (398) 2,727 (37) 186 (224) Income (118) (150) 0 0 0 (150) (33) (25) (8) 2,647 2,975 0 0 (398) 2,577 (70) 162 (231) Sub-Total 16,831 16,714 (14) 0 (728) 15,972 (860) 978 (1,838) Grand Total 73,255 76,401 (561) 370 (5,111) 71,099 (2,156) (3,428) 1,272 Head of Democratic Services Head of Legal Services Finance & Transformation Director Service Finance Director Strategic & Operational Finance Head of Procurement and Commissioning Head of Statutory Accounting Investments and Pensions Head of Internal Audit and Risk Assurance Head of Counter Fraud Head of Transformation Head of Business Intelligence Head of Technology Head of Human Resources Head of Customer Experience Director Digital Data & Technology Head of Business Administration Head of Digital Director Property Services Director Operational Assets Head of Highways Corporate Services & Property R94 Head of Communications Corporate Resources and Infrastructure Select Committee – 17 September 2025 Part I – Public Table 3 – 2024/25 Savings Position by Portfolio Total Total B G A1 A2 R W/O New W/O Funded 2024/25 £'000 £'000 £'000 £'000 £'000 £'000 £'000 £'000 £'000 Finance & Transformation Future of Financial Systems (300) (130) (134) (36) (300) Finance & Transformation Revenues & Benefits Operating Model (120) (120) (120) Finance & Transformation Energy Consumption (928) (397) (531) (928) Finance & Transformation Review Civic Centre Opening Times (105) (105) (105) Finance & Transformation Overhead Impact 128 128 128 Finance & Transformation Zero Based Budgeting (277) (202) (75) (277) Finance & Transformation Digital Savings (500) (500) (500) Finance & Transformation Business Performance (100) (100) (100) Finance & Transformation Total (2,202) (727) (397) 0 0 (665) (338) (75) (2,202) Corporate Services & Property Legal Services (700) (700) (700) Corporate Services & Property Human Resources (150) (150) (150) Corporate Services & Property BID Review of Printing, Postage and Mail 0 0 Corporate Services & Property Mayor's Office Group Support 0 0 Corporate Services & Property Corporate Director Central Services Fees & Charges(6) (6) (6) Corporate Services & Property Complaints and Member Enquiries (90) (90) (90) Corporate Services & Property Structure and Operating model (55) (55) (55) Corporate Services & Property Filming Income - Commercialisation 0 0 Corporate Services & Property Overhead Impact 512 512 512 Corporate Services & Property Mortuary - Provision of External Training (10) (10) (10) Corporate Services & Property Review of Civic Centre Operating Costs (975) (701) (274) (975) Corporate Services & Property Civic Centre - Honeywell Contract Review (240) (240) (240) Corporate Services & Property Zero Based Review - Operational Assets (100) (100) (100) Corporate Services & Property Review Corporate Asset Lease and Licences (80) (80) (80) Corporate Services & Property Retendering of Facilities Management Contract (40) (40) (40) Corporate Services & Property Business Rates Museums (68) (68) (68) Corporate Services & Property Review of VSLP (50) (50) (50) Corporate Services & Property Review of VSLP (100) (100) (100) Corporate Services & Property Review of Civic Centre Operating Costs (303) (303) (303) Finance & Transformation Total (2,455) (968) 0 (334) 0 0 (850) (303) (2,455) Grand Total (4,657) (1,695) (397) (334) 0 (665) (1,188) (378) (4,657) RAG Rating 2024/25 & B/fwd savings Portfolio Saving Description Corporate Resources and Infrastructure Select Committee – 17 September 2025 Part I – Public Table 4: General Fund Capital Programme Current Year Budget Outturn Actuals Current Year Cost Variance Current Year Rephasing Variance 5-Year Budget 5-Year Forecast Spend 5-Year Forecast Variance Council Resources Grants Other Contributions GF Major Projects Corporate Services & Property Appropriation of Townfield to General Fund 0 0 0 0 100 100 0 (100) 0 0 Asha Day Centre Refurbishment 20 23 3 0 25 28 3 (25) 0 0 Battle of Britain Underground Bunker 50 80 0 30 380 380 0 (380) 0 0 Carbon Initiatives 10,101 12,179 0 2,078 9,931 9,931 0 (9,931) 0 0 Cedars & Grainges Car Park Improvements 10 147 0 137 0 0 0 0 0 0 Charville Lane - Children Specialist House 3,030 2,911 0 (119) 1,312 1,312 0 (1,312) 0 0 Civic Centre Transformation 5,000 8,510 0 3,510 10,848 10,848 0 (10,848) 0 0 Cranford Park Heritage 244 19 0 (225) 350 350 0 (350) 0 0 Flood Alleviation 62 17 0 (45) 650 650 0 (103) (547) 0 Harefield Family Hub New Build 1,750 0 0 (1,750) 1,866 1,866 0 (1,866) 0 0 Harlington Road Depot Fuel Pumps & Canopy 0 0 0 585 585 0 (585) 0 0 Hillingdon Water Sports Facility 10,128 627 (4,501) (5,000) 13,000 8,499 (4,501) 0 (13,000) 0 Housing Company Financing 0 0 0 0 0 0 0 0 0 0 Housing Developments 0 0 0 40,000 40,000 0 (40,000) 0 0 Jubilee Leisure Centre, West Drayton 6,153 8,216 0 2,063 12,861 12,861 (0) (12,861) 0 0 Motor Vehicle Workshop - Relocation 0 1 0 1 0 0 0 0 0 0 New Years Green Lane Extension 150 59 0 (91) 782 782 0 (732) (50) 0 Northwood Hills Library (New) 0 7 0 7 2,390 2,390 0 (2,390) 0 0 Otterfield Road library 0 3 0 3 1,868 1,868 0 (1,868) 0 0 Refurbishment of Crematorium 0 7 7 9,000 9,000 0 (6,202) (2,798) 0 Staying Close Project - Children's Respite 727 0 (727) 0 0 0 0 0 0 Uxbridge Cemetery Gatehouse & Chapel Refurbishment 46 45 0 (1) 0 0 0 0 0 0 Uxbridge Mortuary Extension 138 0 (138) 0 0 (138) (138) 0 0 0 Yiewsley / West Drayton Community Centre 43 0 0 (43) 0 0 0 0 0 0 Corporate Services & Property Total 37,652 32,851 (4,636) (165) 105,948 101,312 (4,636) (89,553) (16,395) 0 Community & Environment Botwell Leisure Centre Adaptations 250 0 0 (250) 0 0 0 0 0 0 Botwell Leisure Centre Football Pitch 99 0 (99) 0 0 (99) (99) 0 0 0 Corporate Resources and Infrastructure Select Committee – 17 September 2025 Part I – Public Replacement Green Spaces Machinery 0 0 0 4,500 4,500 0 (4,500) 0 0 Parking Improvements 175 199 0 24 226 226 0 (226) 0 0 Current Year Budget Outturn Actuals Current Year Cost Variance Current Year Rephasing Variance 5-Year Budget 5-Year Forecast Spend 5-Year Forecast Variance Council Resources Grants Other Contributions Waste Services Improvements 240 0 0 (240) 408 408 0 (408) 0 0 Community & Environment Total 764 199 (99) (466) 5,134 5,035 (99) (5,134) 0 0 Planning, Housing & Growth Shopping Parade Initiatives 532 147 0 (385) 0 0 0 0 0 0 Planning, Housing & Growth Total 532 147 0 (385) 0 0 0 0 0 0 Finance & Transformation Capitalisation of Transformation Expenditure 3,000 11,368 8,368 (0) 28,000 36,368 8,368 (28,000) 0 0 DSG Capitalisation Support 4,000 0 (4,000) 0 4,000 0 (4,000) (4,000) 0 0 Finance & Transformation Total 7,000 11,368 4,368 (0) 32,000 36,368 4,368 (32,000) 0 0 Children, Families & Education Secondary School Expansions 0 6 0 6 0 0 0 0 0 0 SRP / SEND 21,734 8,503 0 (13,231) 3,785 3,785 0 0 (3,785) 0 Children, Families & Education Total 21,734 8,508 0 (13,226) 3,785 3,785 0 0 (3,785) 0 Health & Social Care Investment in Home Care Capacity 6,000 632 0 (5,368) 24,500 24,500 0 (24,500) 0 0 Health & Social Care Total 6,000 632 0 (5,368) 24,500 24,500 0 (24,500) 0 0 GF Major Projects Total 73,682 53,705 (230) (19,747) 171,367 171,137 (230) (151,187) (20,180) 0 Corporate Resources and Infrastructure Select Committee – 17 September 2025 Part I – Public Current Year Budget Outturn Actuals Current Year Cost Variance Current Year Rephasing Variance 5-Year Budget 5-Year Forecast Spend 5-Year Forecast Variance Council Resources Grants Other Contributions GF Programme of Works Corporate Services & Property Bowls Club Refurbishment 63 85 22 0 0 22 22 0 0 0 D.F.G. - Mandatory 4,319 883 0 (3,436) 8,584 8,584 0 0 (8,584) 0 Environmental and Recreational Initiatives - Pollution Screening 484 0 (484) 0 0 (484) (484) 0 0 0 Highways Bridges and Structures 300 294 (6) 0 1,695 1,689 (6) (1,695) 0 0 Highways Structural Works 9,573 9,044 (529) 0 41,000 40,471 (529) (41,000) 0 0 Property Works Programme 1,256 2,604 1,348 0 5,515 6,863 1,348 (5,515) 0 0 School Building Condition Works 7,028 2,793 24 (4,259) 12,000 12,024 24 0 (12,000) 0 Sports Clubs Rebuild / Refurb Programme 107 107 0 0 0 0 0 0 0 0 Street Lighting Replacement 925 862 (63) 0 4,300 4,237 (63) (4,300) 0 0 Corporate Services & Property Total 24,055 16,673 312 (7,695) 73,094 73,406 312 (52,510) (20,584) 0 Community & Environment CCTV Programme 349 335 (14) 0 745 731 (14) (745) 0 0 Chrysalis Programme 2,228 1,199 (1,029) 0 6,000 4,971 (1,029) (3,412) 0 (2,588) Environmental and Recreational Initiatives - Green Spaces 677 160 0 (517) 0 0 0 0 0 0 Leisure Centre Refurbishment 748 0 (748) 0 400 (348) (748) (400) 0 0 Older Peoples Initiative 200 0 (200) 0 800 600 (200) (800) 0 0 Playground Replacement Programme 200 195 (5) 0 900 895 (5) (900) 0 0 Community & Environment Total 4,402 1,889 (1,996) (517) 8,845 6,849 (1,996) (6,257) 0 (2,588) Planning, Housing & Growth Emergency Active Travel 41 0 (41) 0 0 (41) (41) 0 0 0 Highways Section 106 Projects 109 323 214 0 0 214 214 0 0 0 HS2 Amenity Fund 212 0 (212) 0 0 (212) (212) 0 0 0 HS2 Road Safety Fund 338 4 (334) 0 0 (334) (334) 0 0 0 Road Safety 120 0 (120) 0 480 360 (120) (480) 0 0 Transport for London 1,481 1,768 0 287 5,832 5,832 0 0 (5,832) 0 Planning, Housing & Growth Total 2,301 2,095 (493) 287 6,312 5,819 (493) (480) (5,832) 0 Finance & Transformation Corporate Technology and Innovation Programme 4,518 4,868 350 0 13,098 13,448 350 (13,098) 0 0 Purchase of Vehicles 4,511 1,185 (1,376) (1,950) 19,553 18,177 (1,376) (19,553) 0 0 Finance & Transformation Total 9,029 6,053 (1,026) (1,950) 32,651 31,625 (1,026) (32,651) 0 0 Children, Families & Education Devolved Capital to Schools 385 2,297 0 1,912 1,540 1,540 0 0 (1,540) 0 Corporate Resources and Infrastructure Select Committee – 17 September 2025 Part I – Public Current Year Budget Outturn Actuals Current Year Cost Variance Current Year Rephasing Variance 5-Year Budget 5-Year Forecast Spend 5-Year Forecast Variance Council Resources Grants Other Contributions Youth Provision 753 646 0 (107) 400 400 0 0 (400) 0 Children, Families & Education Total 1,138 2,944 0 1,806 1,940 1,940 0 0 (1,940) 0 Health & Social Care Equipment Capitalisation - Social Care 2,850 3,250 0 400 11,400 11,400 0 0 (11,400) 0 Telecare Equipment 0 0 0 0 0 0 0 0 0 Health & Social Care Total 2,850 3,250 0 400 11,400 11,400 0 0 (11,400) 0 GF Programme of Works Total 43,775 32,904 (3,203) (7,669) 134,242 131,039 (3,203) (91,898) (39,756) (2,588) GF Capital Contingency Development & Risk Contingency General Fund Capital Contingency 1,974 0 (1,974) 0 4,000 2,026 (1,974) (4,000) 0 0 Development & Risk Contingency Total 1,974 0 (1,974) 0 4,000 2,026 (1,974) (4,000) 0 0 GF Capital Contingency Total 1,974 0 (1,974) 0 4,000 2,026 (1,974) (4,000) 0 0 Grand Total 119,431 86,608 (5,407) (27,417) 309,609 304,202 (5,407) (247,085) (59,936) (2,588) Corporate Resources and Infrastructure Select Committee – 17 September 2025 Part I – Public Table 5: HRA Capital Programme Current Year Budget Outturn Current Year Cost Variance Current Year Rephasing Variance 5-Year Budget 5-Year Forecast Spend 5-Year Forecast Variance Council Resources Grants Other Contributions HRA Major Projects Corporate Services & Property Acquisition and Development Unallocated 33,750 125 0 (33,624) 39,404 73,154 0 (39,404) 0 0 Acquisitions 45,896 113,093 0 67,197 0 45,896 0 0 0 0 Development Allocated 35,592 7,402 0 (28,190) 160,833 196,425 0 (160,833) 0 0 HRA General Contingency 4,000 0 0 (4,000) 16,000 20,000 0 (16,000) 0 0 Corporate Services & Property Total 119,237 120,620 0 1,383 216,237 335,474 0 (216,237) 0 0 HRA Major Projects Total 119,237 120,620 0 1,383 216,237 335,474 0 (216,237) 0 0 HRA Regen Corporate Services & Property Hayes Regeneration 31,797 28,212 0 (3,585) 100,500 132,297 0 (100,500) 0 0 Corporate Services & Property Total 31,797 28,212 0 (3,585) 100,500 132,297 0 (100,500) 0 0 HRA Regen Total 31,797 28,212 0 (3,585) 100,500 132,297 0 (100,500) 0 0 HRA Programme of Works Corporate Services & Property Green Homes Initiatives Programme 6,756 30 0 (6,726) 30,431 37,187 0 (20,111) (10,320) 0 House Extension Programme 2,050 239 0 (1,811) 4,000 6,050 0 (4,000) 0 0 HRA Works to Stock Programme 30,919 26,885 0 (4,034) 110,714 141,633 0 (110,714) 0 0 Major Adaptations 2,457 2,308 0 (149) 13,276 15,733 0 (13,276) 0 0 Food Waste Housing Units for Communal Properties 0 0 0 260 260 0 (260) 0 0 Corporate Services & Property Total 42,182 29,462 0 (12,720) 158,681 200,863 0 (148,361) (10,320) 0 HRA Programme of Works Total 42,182 29,462 0 (12,720) 158,681 200,863 0 (148,361) (10,320) 0 Grand Total 193,216 178,294 0 (14,922) 475,418 668,634 0 (465,098) (10,320) 0 Corporate Resources and Infrastructure Select Committee – 17 September 2025 Part I – Public Table 6 – 2025/26 Month 2 Budget Monitoring Position by Portfolio Approved Budget Underlying Forecast Earmarked Reserves Provisions Transformation Capitalisation Management Action Forecast Outturn Final Forecast Variance Expenditure 50,959 55,632 (426) 0 (4,574) 3,739 54,372 3,413 Income 0 0 0 0 0 0 0 0 Sub-Total 50,959 55,632 (426) 0 (4,574) 3,739 54,372 3,413 Expenditure 19,215 21,162 0 0 (624) (558) 19,980 766 Income 0 0 0 0 0 0 0 0 Sub-Total 19,215 21,162 0 0 (624) (558) 19,980 766 Grand Total 70,174 76,794 (426) 0 (5,198) 3,181 74,352 4,178 Corporate Services & Property Finance & Transformation Corporate Resources and Infrastructure Select Committee – 17 September 2025 Part I – Public Table 7 – 2025/26 Month 2 Budget Monitoring Position by Service Area Portfolio Service Subjective Approved Budget Underlying Forecast Earmarked Reserves Provisions Transformation Capitalisation Manageme nt Action Forecast Outturn Final Forecast Variance (£'000) (£'000) (£'000) (£'000) (£'000) (£'000) (£'000) (£'000) Expenditure 5,717 7,091 (426) 0 (671) 154 6,148 431 Income (609) (483) 0 0 0 0 (483) 126 5,107 6,608 (426) 0 (671) 154 5,665 558 Expenditure 86,487 87,144 0 0 (903) 0 86,241 (246) Income (77,333) (77,345) 0 0 0 0 (77,345) (12) 9,154 9,799 0 0 (903) 0 8,896 (258) Expenditure 20,179 20,447 0 0 0 2,545 22,993 2,814 Income (1,323) (1,284) 0 0 0 88 (1,197) 126 18,856 19,163 0 0 0 2,633 21,796 2,940 Expenditure 1,290 1,603 0 0 (360) 0 1,243 (47) Income (102) (102) 0 0 0 0 (102) 0 1,188 1,501 0 0 (360) 0 1,141 (47) Expenditure 480 400 0 0 0 0 400 (80) Income 0 0 0 0 0 0 0 0 480 400 0 0 0 0 400 (80) Expenditure 1,387 1,490 0 0 0 0 1,490 104 Income (224) (357) 0 0 0 0 (357) (133) 1,162 1,133 0 0 0 0 1,133 (29) Expenditure 26 552 0 0 (526) 0 26 0 Income 0 0 0 0 0 0 0 0 26 552 0 0 (526) 0 26 0 Expenditure 893 1,221 0 0 (150) (100) 971 78 Income (67) (55) 0 0 0 (33) (88) (22) 827 1,166 0 0 (150) (133) 883 56 Expenditure 9,645 10,455 0 0 (527) 0 9,928 283 Income (50) (356) 0 0 0 0 (356) (306) 9,596 10,099 0 0 (527) 0 9,572 (24) Expenditure (1,164) (1,164) 0 0 0 1,164 0 1,164 Income 0 0 0 0 0 0 0 0 (1,164) (1,164) 0 0 0 1,164 0 1,164 Expenditure 1,351 1,555 0 0 (1,437) 58 177 (1,174) Income 0 0 0 0 0 0 0 0 1,351 1,555 0 0 (1,437) 58 177 (1,174) Expenditure 4,578 5,063 0 0 0 (9) 5,054 476 Income (202) (243) 0 0 0 (128) (371) (169) 4,376 4,820 0 0 0 (137) 4,683 307 Sub-Total 50,959 55,632 (426) 0 (4,574) 3,739 54,372 3,413 Expenditure 7,849 8,019 0 0 0 (419) 7,600 (249) Income -5,969 -5,579 0 0 0 313 (5,266) 703 1,880 2,440 0 0 0 (106) 2,334 454 Expenditure 8,210 8,214 0 0 0 0 8,214 4 Income -1,571 -1,366 0 0 0 (85) (1,451) 120 6,639 6,848 0 0 0 (85) 6,763 124 Expenditure 6,182 6,182 0 0 0 0 6,182 0 Income -3,602 -3,602 0 0 0 0 (3,602) 0 2,580 2,580 0 0 0 0 2,580 0 Expenditure 3,353 3,478 0 0 0 (30) 3,448 95 Income (735) (744) 0 0 0 0 (744) (10) 2,619 2,734 0 0 0 (30) 2,704 85 Expenditure 2,963 3,306 0 0 (304) 0 3,002 39 Income (783) (790) 0 0 0 0 (790) (7) 2,180 2,516 0 0 (304) 0 2,212 32 Expenditure 891 869 0 0 0 0 869 (22) Income (66) (66) 0 0 0 0 (66) (0) 825 803 0 0 0 0 803 (22) Expenditure 2,609 3,366 0 0 (320) (345) 2,701 93 Income (117) (125) 0 0 0 8 (117) 0 2,491 3,241 0 0 (320) (337) 2,584 93 Sub-Total 19,215 21,162 0 0 (624) (558) 19,980 766 Grand Total 70,174 76,794 -426 0 -5,198 3,181 74,352 4,178 Head of Procurement and Commissioning Head of Internal Audit and Risk Assurance Finance Director Strategic & Operational Finance Head of Statutory Accounting Investments and Pensions Head of Resident Hub Director Property Services Director Operational Assets Head of Highways Head of Counter Fraud Head of Transformation Head of Business Intelligence Head of Technology RC4: Director Digital Data & Technology Head of Digital Head of Democratic Services Head of Legal Services Head of Communications Head of Human Resources Finance and Transformation Corporate Services & Property Corporate Resources and Infrastructure Select Committee – 17 September 2025 Part I – Public Table 8 – 2025/26 Month 2 Savings Position by Portfolio RAG Rating 2025/26 & B/fwd savings Portfolio B/fwd 2025/26 Total B G A1 A2 R W/O £'000 £'000 £'000 £'000 £'000 £'000 £'000 £'000 £'000 £'000 Finance & Transformation Zero Based Budgeting (202) (202) (202) (202) Finance & Transformation Cashflow Measures (100) (100) (100) (100) Finance & Transformation Future of Financial Systems - Full Year Effect (170) (100) (270) (35) (65) (134) (36) (270) Finance & Transformation Increase MVF by 1% (139) (139) (139) (139) Finance & Transformation Older People's Discount - Latest Demand (200) (200) (200) (200) Finance & Transformation Pension Payment Cashflow Measures (95) (95) (95) (95) Finance & Transformation Revenue & Benefits - Automations & Customer Contact (334) (334) (334) (334) Finance & Transformation ZBB Vacant Post Deletions (69) (69) (69) (69) Finance & Transformation Business Performance (100) (100) (100) (100) Finance & Transformation Digital & Intelligence Cost Rebasing Review (1,000) (1,000) (1,000) (1,000) Finance & Transformation Digital and Technology Contract Review - phase 1 (43) (43) (43) (43) Finance & Transformation Digital and Technology Contract Review - phase 2 (120) (120) (120) (120) Finance & Transformation Fees & Charges Inflationary Uplifts 122 122 122 122 Finance & Transformation Reshaping Customer Experience and Business Support - phase 1 (1,340) (1,340) (1,340) (1,340) Finance & Transformation Reshaping Customer Experience and Business Support - phase 2 (536) (536) (395) (141) (536) Finance & Transformation Internal Audit Staffing Cost Reduction (73) (73) (73) (73) Finance & Transformation Counter Fraud Funding Strategy (72) (72) (72) (72) Finance & Transformation Counter Fraud: Review of Capability, Capacity and Activity (107) (107) (107) (107) Finance & Transformation Total (472) (4,206) (4,678) (1,582) (1,803) (680) 0 (275) (338) (4,678) Corporate Services & Property Review of Civic Centre Operating Costs (274) (274) (274) (274) Corporate Services & Property Review of VSLP (50) (50) (50) (50) Corporate Services & Property Energy Consumption (928) (928) (397) (531) (928) Corporate Services & Property Council Assets (75) (75) (75) (75) Corporate Services & Property Garage Voids (260) (260) (260) (260) Corporate Services & Property Rateable Savings (65) (65) (65) (65) Corporate Services & Property Review of Commercial Leases (200) (200) (200) (200) Corporate Services & Property Legal Services (700) (700) (700) (700) Corporate Services & Property Human Resources (150) (150) (150) (150) Corporate Services & Property Communications; Outsourcing of the Council's Film Office (60) (60) (60) (60) Corporate Services & Property Democratic Services; Registration Service Income Maximisation (30) (30) (30) (30) Corporate Services & Property Democratic Services; Remove Hard Copy Agendas for Statutory Meetings (15) (15) (15) (15) Corporate Services & Property Human Resources Service Review (143) (143) (75) (68) (143) Corporate Services & Property Increase MVF by 1% (217) (217) (217) (217) Corporate Services & Property Legal Fees and Charges Review (326) (326) (326) (326) Corporate Services & Property Workforce Saving (Cross-Cutting) (100) (100) (100) (100) Corporate Services & Property Total (2,102) (1,491) (3,593) (80) (739) (1,225) 0 (699) (850) (3,593) Grand Total (3,046) (5,698) (8,272) (1,662) (2,543) (1,905) 0 (974) (1,188) (8,272) Description Total 2025/26

Corporate Resources and Infrastructure Select Committee – 17 September 2025 Part I – Public CABINET FORWARD PLAN Committee name Corporate Resources & Infrastructure Select Committee Officer reporting Anisha Teji, Democratic Services Papers with report Appendix A – Latest Forward Plan Ward As shown on the Forward Plan HEADLINES To monitor the Cabinet’s latest Forward Plan which sets out key decisions and other decisions to be taken by the Cabinet collectively and Cabinet Members individually over the coming year. The report sets out the actions available to the Committee. RECOMMENDATION That the Committee considers the Cabinet Forward Plan. SUPPORTING INFORMATION The Cabinet Forward Plan is published monthly, usually around the first or second week of each month. It is a rolling document giving the required public notice of future key decisions to be taken. Should a later edition of the Forward Plan be published after this agenda has been circulated, Democratic Services will update the Committee on any new items or changes at the meeting. As part of its Terms of Reference, each Select Committee should consider the Forward Plan and, if it deems necessary, comment as appropriate to the decision -maker on the items listed which relate to services within its remit. For reference, the Forward Plan helpfully details which Select Committee’s remit covers the relevant future decision item listed. The Select Committee’s monitoring role of the Forward Plan can be undertaken in a variety of ways, including both pre-decision and post-decision scrutiny of the items listed. The provision of advance information on future items listed (potentially also draft reports) to the Committee in advance will often depend upon a variety of factors including timing or feasibility, and ultimately any such request would rest with the relevant Cabinet Member to decide. However, the 2019 Protocol on Overview & Scrutiny and Cabinet Relations (part of the Hillingdon Constitution) does provide guidance to Cabinet Members to:  Actively support the provision of relevant Council information and other requests from the Committee as part of their work programme;  Where feasible, provide opportunities for committees to provide their input on forthcoming executive reports as set out in the Forward Plan to enable wider pre -decision scrutiny (in addition to those statutorily required to come before committees, i.e. policy framework documents – see para. below). As mentioned above, there is both a constitutional and statutory requirement for Select Committees to provide comments on the Cabinet’s draft budget and policy framework proposals after publication. These are automatically scheduled in advance to multi-year work programmes. Corporate Resources and Infrastructure Select Committee – 17 September 2025 Part I – Public Therefore, in general, the Committee may consider the following actions on specific items listed on the Forward Plan: Committee action When How 1 To provide specific comments to be included in a future Cabinet or Cabinet Member report on matters within its remit. As part of its pre-decision scrutiny role, this would be where the Committee wishes to provide its influence and views on a particular matter within the formal report to the Cabinet or Cabinet Member before the decision is made. This would usually be where the Committee has previously considered a draft report or the topic in detail, or where it considers it has sufficient information already to provide relevant comments to the decision-maker. These would go within the standard section in every Cabinet or Cabinet Member report called “Select Committee comments”. The Cabinet or Cabinet Member would then consider these as part of any decision they make. 2 To request further information on future reports listed under its remit. As part of its pre-decision scrutiny role, this would be where the Committee wishes to discover more about a matter within its remit that is listed on the Forward Plan. Whilst such advance information can be requested from officers, the Committee should note that information may or may not be available in advance due to various factors, including timescales or the status of the drafting of the report itself and the formulation of final recommendation(s). Ultimately, the provision of any information in advance would be a matter for the Cabinet Member to decide. This would be considered at a subsequent Select Committee meeting. Alternatively, information could be circulated outside the meeting if reporting timescales require this. Upon the provision of any information, the Select Committee may then decide to provide specific comments (as per 1 above). 3 To request the Cabinet Member considers providing a draft of the report, if feasible, for the Select Committee to consider prior to it being considered formally for decision. As part of its pre-decision scrutiny role, this would be where the Committee wishes to provide an early steer or help shape a future report to Cabinet, e.g., on a policy matter. Whilst not the default position, Select Committees do occasionally receive draft versions of Cabinet reports prior to their formal consideration. The provision of such draft reports in advance may depend upon different factors, e.g., the timings required for that decision. Ultimately any request to see a draft report early would need the approval of the relevant Cabinet Member. Democratic Services would contact the relevant Cabinet Member and Officer upon any such request. If agreed, the draft report would be considered at a subsequent Select Committee meeting to provide views and feedback to officers before they finalise it for the Cabinet or Cabinet Member. An opportunity to provide specific comments (as per 1 above) is also possible. 4 To identify a forthcoming report that may merit a post- decision review at a later Select Committee meeting As part of its post-decision scrutiny and broader reviewing role, this would be where the Select Committee may wish to monitor the implementation of a certain Cabinet or Cabinet Member decision listed/taken at a later stage, i.e., to review its effectiveness after a period of 6 months. The Committee should note that this is different to the use of the post-decision scrutiny ‘call-in’ power which seeks to ask the Cabinet or Cabinet Member to formally re-consider a decision up to 5 working days after the decision notice has been issued. This is undertaken via the new Scrutiny Call-in App members of the relevant Select Committee. The Committee would add the matter to its multi- year work programme after a suitable time has elapsed upon the decision expected to be made by the Cabinet or Cabinet Member. Relevant service areas may be best to advise on the most appropriate time to review the matter once the decision is made. BACKGROUND PAPERS  Protocol on Overview & Scrutiny and Cabinet relations adopted by Council 12 September 2019  Scrutiny Call-in App

Status Ref Business Item Further information Ward(s) NEW ITEM CABINET meeting Cabinet Member Full COUNCIL Cabinet Member(s) Responsible Relevant Select Committee Report Author Corporate Director Responsible Public or Private (with reason) 68 Provision of Pest Control Services Following a procurement exercise, approval is sought to appoint a pest control service provider. N/A NEW ITEM 18 September Cllr Jonathan Bianco - Corporate Services & Property Corporate Resources & Infrastructure Liam Bentley Karrie Whelan Private (3) 71 Reactive Roofing Maintenance Contract Cabinet will consider the extension of the Council's reactive roofing maintenance contract for housing and corporate properties. N/A 18 September Cllr Jonathan Bianco - Corporate Services & Property Corporate Resources & Infrastructure Liam Bentley Karrie Whelan Private (3) 18 Disposal of the garage site at Black Horse Yard, Uxbridge Cabinet will consider a report regarding the disposal of a garage site at 1-3 Black Horse Yard, Uxbridge, which is currently vacant of any tenants and in need of repair. Uxbridge 18 September Cllr Jonathan Bianco - Corporate Services & Property Corporate Resources & Infrastructure Julia Thompson / Andrew Low / Tom Prevezer Karrie Whelan Private (3) 53 Contingent Labour review Cabinet will receive a report following a review of contingent labour services. N/A 18 September Cllr Jonathan Bianco - Corporate Services & Property Corporate Resources & Infrastructure Tony Sweeting / Stephen Ball / Trudie Eldriny Matthew Wallbridge Private (3) 62 Door Entry, Access Control, Automated Doors, Barrier and Gates Service and Repair Contract Cabinet will consider the award of a contract for the provision of Door Entry, Access Control, Automated Doors, Barrier and Gates Service and Repair across the Borough. N/A 18 September Cllr Jonathan Bianco - Corporate Services & Property Corporate Resources & Infrastructure John Phillips Karrie Whelan Private (3) 56 Garage disposals The Cabinet will consider the freehold disposal of garage sites at St Christophers Road in Cowley, St Clements Close in Cowley and at The Coppice, Yiewsley Uxbridge, Colham & Cowley, Yiewsley 18 September Cllr Jonathan Bianco - Corporate Services & Property Corporate Resources & Infrastructure Andrew Low / Julia Thompson Karrie Whelan Private (3) 23 Annual Performance Report Cabinet will receive an annual report performance report, setting out how the Council is delivering on key service metrics and the Council Strategy. All 18 September All Cabinet Members All Ian Kavanagh Matthew Wallbridge Public SI Corporate Disposals Programme 2025/26 As part of the Corporate Disposal programme, Cabinet will consider recommendations on property and land disposals for the financial year 2025-2026 and make the necessary decisions on sites to be declared surplus and provide delegated authority to enable the implementation of any decisions made. Various 18 September Cllr Jonathan Bianco - Corporate Services & Property Corporate Resources & Infrastructure Andrew Low / Julia Thompson Karrie Whelan Private (3) SEPTEMBER 2025 Decision-Maker Cabinet Member Lead & Officers 1 Status Ref Business Item Further information Ward(s) NEW ITEM CABINET meeting Cabinet Member Full COUNCIL Cabinet Member(s) Responsible Relevant Select Committee Report Author Corporate Director Responsible Public or Private (with reason) Decision-Maker Cabinet Member Lead & Officers SI Minor Property Transactions This monthly standing report to Cabinet covers operational property matters requiring approval. These may include: granting discounted leases to voluntary organisations; approving easements, wayleaves, or utility leases supporting capital projects; authorising academy school property issues; and agreeing leases for temporary housing or other service-related property needs. Various 18 September Cllr Jonathan Bianco - Corporate Services & Property Corporate Resources & Infrastructure Andrew Low / Julia Thompson Karrie Whelan Private (3) SI Monthly Council Budget - monitoring report The Cabinet receives a monthly report setting out in detail the Council’s revenue and capital position. All 18 September Cllr Martin Goddard - Finance & Transformation Corporate Resources & Infrastructure Andy Goodwin Public 70 Water Quality Hygiene and testing contract Cabinet Members will consider a contract covering the testing, servicing, and maintenance of water systems across Housing and Corporate properties, including thermostatically controlled valves, sampling and remedial works, emergency cold water storage tank cleaning and chlorination, and general water hygiene services. N/A NEW ITEM September Cllr Jonathan Bianco - Corporate Services & Property / Cllr Ian Edwards - Leader of the Council Corporate Resources & Infrastructure Paul Hart Karrie Whelan Private (3) 83 Extension of contract - Drainage and Water Main Repairs Service Cabinet will consider contractual decisions on the reactive service to respond to various drainage and water main issues throughout the borough. N/A NEW ITEM 23 October Cllr Jonathan Bianco - Corporate Services & Property Corporate Resources & Infrastructure Liam Bentley Karrie Whelan Private (3) 41 HRA Asset Management Plan This report seeks approval of the Council's Asset Management Plan for the Housing Revenue Account, which provides details of how the Council will discharge is duty to properly maintain and manage its Social Housing properties. N/A 23 October Cllr Jonathan Bianco - Corporate Services & Property / Cllr Steve Tuckwell - Planning, Housing & Growth Corporate Resources & Infrastructure Bobby Finch Karrie Whelan Public 29 London Borough of Hillingdon Digital Strategy - annual report In approving the Council's Digital Strategy 2024- 2027 in October 2024, Cabinet also agreed to receive an annual report setting out progress delivering the Strategy, the delivery of associated savings targets and to make any further decisions on programmes and projects or further delegated authority required to implement such activity. N/A 23 October Cllr Martin Goddard - Finance & Transformation Corporate Resources & Infrastructure Darren Persaud Matthew Wallbridge Public OCTOBER 2025 2 Status Ref Business Item Further information Ward(s) NEW ITEM CABINET meeting Cabinet Member Full COUNCIL Cabinet Member(s) Responsible Relevant Select Committee Report Author Corporate Director Responsible Public or Private (with reason) Decision-Maker Cabinet Member Lead & Officers 31 Transport for London Local Implementation Plan - Annual Spending Submission Cabinet will consider the Council's submission to Transport for London for funding on local transport infrastructure projects. All 23 October Cllr Jonathan Bianco - Property, Highways & Transport Corporate Resources & Infrastructure Alan Tilly / Sophie Wilmot Karrie Whelan Public SI Corporate Disposals Programme 2025/26 As part of the Corporate Disposal programme, Cabinet will consider recommendations on property and land disposals for the financial year 2025-2026 and make the necessary decisions on sites to be declared surplus and provide delegated authority to enable the implementation of any decisions made. Various 23 October Cllr Jonathan Bianco - Corporate Services & Property Corporate Resources & Infrastructure Andrew Low / Julia Thompson Karrie Whelan Private (3) SI Minor Property Transactions This monthly standing report to Cabinet covers operational property matters requiring approval. These may include: granting discounted leases to voluntary organisations; approving easements, wayleaves, or utility leases supporting capital projects; authorising academy school property issues; and agreeing leases for temporary housing or other service-related property needs. Various 23 October Cllr Jonathan Bianco - Corporate Services & Property Corporate Resources & Infrastructure Andrew Low / Julia Thompson Karrie Whelan Private (3) SI Monthly Council Budget - monitoring report The Cabinet receives a monthly report setting out in detail the Council’s revenue and capital position. All 23 October Cllr Martin Goddard - Finance & Transformation Corporate Resources & Infrastructure Andy Goodwin Public 78 Water, sewerage and meter services contract Cabinet will consider contractual decisions regarding water, sewerage and meter services for use across the Council's assets. All NEW ITEM 20 November Cllr Jonathan Bianco - Corporate Services & Property Corporate Resources & Infrastructure Richard Coomber / Trudie Eldriny Karrie Whelan Private (3) SI Corporate Disposals Programme 2025/26 As part of the Corporate Disposal programme, Cabinet will consider recommendations on property and land disposals for the financial year 2025-2026 and make the necessary decisions on sites to be declared surplus and provide delegated authority to enable the implementation of any decisions made. Various 20 November Cllr Jonathan Bianco - Corporate Services & Property Corporate Resources & Infrastructure Andrew Low / Julia Thompson Karrie Whelan Private (3) NOVEMBER 2025 3 Status Ref Business Item Further information Ward(s) NEW ITEM CABINET meeting Cabinet Member Full COUNCIL Cabinet Member(s) Responsible Relevant Select Committee Report Author Corporate Director Responsible Public or Private (with reason) Decision-Maker Cabinet Member Lead & Officers SI Minor Property Transactions This monthly standing report to Cabinet covers operational property matters requiring approval. These may include: granting discounted leases to voluntary organisations; approving easements, wayleaves, or utility leases supporting capital projects; authorising academy school property issues; and agreeing leases for temporary housing or other service-related property needs. Various 20 November Cllr Jonathan Bianco - Corporate Services & Property Corporate Resources & Infrastructure Andrew Low / Julia Thompson Karrie Whelan Private (3) SI Monthly Council Budget - monitoring report The Cabinet receives a monthly report setting out in detail the Council’s revenue and capital position. All 20 November Cllr Martin Goddard - Finance & Transformation Corporate Resources & Infrastructure Andy Goodwin Public 76 ISDN Landlines & Remote site connections Cabinet will consider contractual decisions regarding the Council's Integrated Services Digital Network - enabling the digital transmission of voice, video, data, and other network services. Additionally, site connections to remote sites. N/A NEW ITEM 18 December Cllr Martin Goddard - Finance & Transformation Corporate Resources & Infrastructure Michael Clarke Matthew Wallbridge Private (3) 80 Highways and Street lighting contractual arrangements This report seeks to award a contract for the delivery of highways maintenance and street lighting services. A full commercial procurement process will be undertaken in order to recommend award for the provision of these services from 1 April 2026. All NEW ITEM 18 December Cllr Steve Tuckwell - Planning, Housing Growth Corporate Resources & Infrastructure Steve Brown Karrie Whelan Private (3) 34 Consideration of setting a licensed deficit budget for any schools in the Borough A standard report each year, where Cabinet may consider whether it is required to set any licensed deficit budget for any schools that have applied. TBC 18 December Cllr Susan O'Brien - Children, Families & Education / Cllr Martin Goddard - Finance & Transformation Corporate Resources & Infrastructure Luisa Hansen Julie Kelly Public SI Corporate Disposals Programme 2025/26 As part of the Corporate Disposal programme, Cabinet will consider recommendations on property and land disposals for the financial year 2025-2026 and make the necessary decisions on sites to be declared surplus and provide delegated authority to enable the implementation of any decisions made. Various 18 December Cllr Jonathan Bianco - Corporate Services & Property Corporate Resources & Infrastructure Andrew Low / Julia Thompson Karrie Whelan Private (3) DECEMBER 2025 4 Status Ref Business Item Further information Ward(s) NEW ITEM CABINET meeting Cabinet Member Full COUNCIL Cabinet Member(s) Responsible Relevant Select Committee Report Author Corporate Director Responsible Public or Private (with reason) Decision-Maker Cabinet Member Lead & Officers SI Minor Property Transactions This monthly standing report to Cabinet covers operational property matters requiring approval. These may include: granting discounted leases to voluntary organisations; approving easements, wayleaves, or utility leases supporting capital projects; authorising academy school property issues; and agreeing leases for temporary housing or other service-related property needs. All 18 December Cllr Jonathan Bianco - Corporate Services & Property Corporate Resources & Infrastructure Andrew Low / Julia Thompson Karrie Whelan Private (3) SI Monthly Council Budget - monitoring report The Cabinet receives a monthly report setting out in detail the Council’s revenue and capital position and other key financial decisions required. All 18 December Cllr Martin Goddard - Finance & Transformation Corporate Resources & Infrastructure Andy Goodwin Public SI 2026/27 Budget and Future Medium-Term Financial Strategy (BUDGET FRAMEWORK) This report will set out the Medium Term Financial Strategy (MTFS), which includes the draft General Fund reserve budget and capital programme for 2026/27 for consultation, along with indicative projections for the following four years. This will also include the HRA rents for consideration and may include Council Tax Reduction Scheme proposals. Cabinet will also consider the outcome of consultation on proposed mid-year changes to fees and charges. All 18 December 26 February 2026 - adoption Cllr Martin Goddard - Finance & Transformation All Andy Goodwin Public SI Corporate Disposals Programme 2025/26 As part of the Corporate Disposal programme, Cabinet will consider recommendations on property and land disposals for the financial year 2025-2026 and make the necessary decisions on sites to be declared surplus and provide delegated authority to enable the implementation of any decisions made. Various 15 January Cllr Jonathan Bianco - Corporate Services & Property Corporate Resources & Infrastructure Andrew Low / Julia Thompson Karrie Whelan Private (3) SI Minor Property Transactions This monthly standing report to Cabinet covers operational property matters requiring approval. These may include: granting discounted leases to voluntary organisations; approving easements, wayleaves, or utility leases supporting capital projects; authorising academy school property issues; and agreeing leases for temporary housing or other service-related property needs. Various 15 January Cllr Jonathan Bianco - Corporate Services & Property Corporate Resources & Infrastructure Andrew Low / Julia Thompson Karrie Whelan Private (3) FEBRUARY 2026 JANUARY 2026 5 Status Ref Business Item Further information Ward(s) NEW ITEM CABINET meeting Cabinet Member Full COUNCIL Cabinet Member(s) Responsible Relevant Select Committee Report Author Corporate Director Responsible Public or Private (with reason) Decision-Maker Cabinet Member Lead & Officers 79 Contract for the Council's Fleet Fuel The Council still has an ongoing need for fuel, primarily Diesel, to power its vehicles, as it transitions to more environmentally friendly vehicles. Whilst the price of this is set on global markets there is a small margin accounting for delivery, admin and profit, which is subject to this tender to achieve value for money in fuel purchasing. NEW ITEM 19 February Cllr Martin Goddard - Finance & Transformation Corporate Resources & Infrastructure Stephen Gunter / Trudie Eldriny / Michelle Kenyon Karrie Whelan Private (3) 37 The Schools Budget 2026/27 Cabinet will asked to agree the Schools Budget for the next financial year, following a recommendation from the Schools Forum. All 19 February Cllr Susan O'Brien - Children, Families & Education / Cllr Martin Goddard - Finance & Transformation Corporate Resources & Infrastructure Luisa Hansen Public SI Corporate Disposals Programme 2025/26 As part of the Corporate Disposal programme, Cabinet will consider recommendations on property and land disposals for the financial year 2025-2026 and make the necessary decisions on sites to be declared surplus and provide delegated authority to enable the implementation of any decisions made. Various 19 February Cllr Jonathan Bianco - Corporate Services & Property Corporate Resources & Infrastructure Andrew Low / Julia Thompson Karrie Whelan Private (3) SI Minor Property Transactions This monthly standing report to Cabinet covers operational property matters requiring approval. These may include: granting discounted leases to voluntary organisations; approving easements, wayleaves, or utility leases supporting capital projects; authorising academy school property issues; and agreeing leases for temporary housing or other service-related property needs. Various 19 February Cllr Jonathan Bianco - Corporate Services & Property Corporate Resources & Infrastructure Andrew Low / Julia Thompson Karrie Whelan Private (3) SI Monthly Council Budget - monitoring report The Cabinet receives a monthly report setting out in detail the Council’s revenue and capital position and other key financial decisions required. All 19 February Cllr Martin Goddard - Finance & Transformation Corporate Resources & Infrastructure Andy Goodwin Public SI 2026/27 Budget and Future Medium-Term Financial Strategy (BUDGET FRAMEWORK) Following consultation, this report will set out the Medium Term Financial Strategy (MTFS), which includes the draft General Fund reserve budget and capital programme for 2026/27 for consultation, along with indicative projections for the following four years. This will also include the HRA rents for consideration and any proposals for the Council Tax Reduction Scheme. All 19 February 26 February 2026 - adoption Cllr Ian Edwards - Leader of the Council / Cllr Martin Goddard - Finance & Transformation All Andy Goodwin Public MARCH 2026 6 Status Ref Business Item Further information Ward(s) NEW ITEM CABINET meeting Cabinet Member Full COUNCIL Cabinet Member(s) Responsible Relevant Select Committee Report Author Corporate Director Responsible Public or Private (with reason) Decision-Maker Cabinet Member Lead & Officers 75 Cabinet will consider procurement decisions in respect of mobile device solutions and the Council’s WAN infrastructure, which is the backbone that connects different Council sites and services. N/A NEW ITEM 19 March Cllr Martin Goddard - Finance & Transformation (in conjunction with relevant Cabinet Member) Corporate Resources & Infrastructure Dale Gordon Matthew Wallbridge Private (3) SI Housing Forward Investment Programme 2026/27 (and 2025/26 review) Following Cabinet's decision in September 2023, this new annual report will agree the forward programme of specific Housing Revenue Account works for the ensuing financial year and provide suitable delegated authority to the Director to implement the programme over the period. The report will also include a look-back at delivering the past year's programme and the investment being made by the Council to upgrade the Council's housing stock. All 19 March Cllr Jonathan Bianco - Corporate Services & Property Corporate Resources & Infrastructure Gary Penticost Karrie Whelan Public SI Corporate Disposals Programme 2025/26 As part of the Corporate Disposal programme, Cabinet will consider recommendations on property and land disposals for the financial year 2025-2026 and make the necessary decisions on sites to be declared surplus and provide delegated authority to enable the implementation of any decisions made. Various 19 March Cllr Jonathan Bianco - Corporate Services & Property Corporate Resources & Infrastructure Andrew Low / Julia Thompson Karrie Whelan Private (3) SI Minor Property Transactions This monthly standing report to Cabinet covers operational property matters requiring approval. These may include: granting discounted leases to voluntary organisations; approving easements, wayleaves, or utility leases supporting capital projects; authorising academy school property issues; and agreeing leases for temporary housing or other service-related property needs. Various 19 March Cllr Jonathan Bianco - Corporate Services & Property Corporate Resources & Infrastructure Andrew Low / Julia Thompson Karrie Whelan Private (3) SI Monthly Council Budget - monitoring report The Cabinet receives a monthly report setting out in detail the Council’s revenue and capital position. All 19 March Cllr Martin Goddard - Finance & Transformation Corporate Resources & Infrastructure Andy Goodwin Public SI Corporate Disposals Programme 2026/27 As part of the Corporate Disposal programme, Cabinet will consider recommendations on property and land disposals for the financial year 2026-2027 and make the necessary decisions on sites to be declared surplus and provide delegated authority to enable the implementation of any decisions made. Various 23 April Cllr Jonathan Bianco - Corporate Services & Property Corporate Resources & Infrastructure Andrew Low / Julia Thompson Karrie Whelan Private (3) APRIL 2026 7 Status Ref Business Item Further information Ward(s) NEW ITEM CABINET meeting Cabinet Member Full COUNCIL Cabinet Member(s) Responsible Relevant Select Committee Report Author Corporate Director Responsible Public or Private (with reason) Decision-Maker Cabinet Member Lead & Officers SI Minor Property Transactions This monthly standing report to Cabinet covers operational property matters requiring approval. These may include: granting discounted leases to voluntary organisations; approving easements, wayleaves, or utility leases supporting capital projects; authorising academy school property issues; and agreeing leases for temporary housing or other service-related property needs. Various 23 April Cllr Jonathan Bianco - Corporate Services & Property Corporate Resources & Infrastructure Andrew Low / Julia Thompson Karrie Whelan Private (3) SI Monthly Council Budget - monitoring report The Cabinet receives a monthly report setting out in detail the Council’s revenue and capital position. All 23 April Cllr Martin Goddard - Finance & Transformation Corporate Resources & Infrastructure Andy Goodwin Public SI Ward Budget Initiative To approve the spending of Ward Budgets following applications from Ward Councillors - this will be done on a monthly or regular cycle. All Cabinet Member Decision - date TBC Cllr Eddie Lavery (Cabinet Member for Community & Environment) - Leader of the Council (if in Ickenham & South Ruislip ward) Corporate Resources & Infrastructure Natasha Norton Public SI Business, shops and commercial rents, leases, surrenders and renewals To approve various rents, leases, surrenders and lease renewals for a variety of businesses, organisations, properties or via commercial transactions, as per thresholds for decision- making set out in the Procurement and Contract Standing Orders. Various Cabinet Member Decision - date TBC Cllr Jonathan Bianco - Corporate Services & Property Corporate Resources & Infrastructure Andrew Low / Julia Thompson Private (3) SI To consider rent reviews To consider rent reviews of commercial and other premises. tbc Cabinet Member Decision - date TBC Cllr Jonathan Bianco - Corporate Services & Property Corporate Resources & Infrastructure Andrew Low / Julia Thompson Private (1,2,3) SI Housing Buy-Back / The purchase of ex Council properties or new private properties for the Council's housing supply Cabinet Member may determine, as and when required, the purchase and aquisition of new properties as part of the Housing Buy-back Scheme or using HRA funds to increase the affordable housing stock within the Borough. TBC Cabinet Member Decision - date TBC Relevant Portfolio Cabinet Members Corporate Resources & Infrastructure Ben Sargent Private (1,2,3) SI Petitions about matters under the control of the Cabinet Cabinet Members will consider a number of petitions received by local residents and organisations and decide on future action. These will be arranged as Petition Hearings. TBC Cabinet Member Decision - date TBC All TBC Democratic Services Public Schedule of Individual Cabinet Member Decisions that may be taken each month (standard items non key-decisions) 8 Status Ref Business Item Further information Ward(s) NEW ITEM CABINET meeting Cabinet Member Full COUNCIL Cabinet Member(s) Responsible Relevant Select Committee Report Author Corporate Director Responsible Public or Private (with reason) Decision-Maker Cabinet Member Lead & Officers SI Local Safety Schemes and Parking Revenue Account funded schemes To consider petitions received and decide on future action TBC Cabinet Member Decision - date TBC Cllr Jonathan Bianco - Corporate Services & Property Corporate Resources & Infrastructure David Knowles / Steve Austin Public SI Pedestrian Crossings To approve schemes to provide crossing facilities TBC Cabinet Member Decision - date TBC Cllr Jonathan Bianco - Corporate Services & Property Corporate Resources & Infrastructure David Knowles / Steve Austin Public SI To approve debt / write offs To approve individual case of debt / write offs that are in excess of £5000 but under £50,000. n/a Cabinet Member Decision - date TBC Cllr Martin Goddard - Finance & Transformation Corporate Resources & Infrastructure Tiffany Boreham Private (1,2,3) SI Transport - Local Implementation Programme Local Implementation Programme including schemes for the public realm, parking, road safety, school travel, walking, cycling, air quality improvement and Traffic Regulation Orders. TBC Cabinet Member Decision - date TBC Cllr Jonathan Bianco - Corporate Services & Property Corporate Resources & Infrastructure David Knowles / Steve Austin / Alan Tilly Public SI Sale, and conversion, of loft space to leaseholders and also extension of Leasehold Interests of flats under the 1993 Act To consider any issues in relation to loft space and also consider an extension of the leasehold interests for several flats where the Council as freeholder has received an application under the Leasehold Reform Housing and Urban Development Act 1993. The report will recommend grant of the extensions in each case where the Notice is valid and in accordance with legislation. TBC Cabinet Member Decision - date TBC Cllr Jonathan Bianco - Corporate Services & Property Corporate Resources & Infrastructure TBC Private (1,2,3) SI Appeals in relation to business rates (NNDR) To determine appeals in relation to business rates following a decision by the Council. TBC Cabinet Member Decision - date TBC Cllr Martin Goddard - Finance & Transformation Corporate Resources & Infrastructure Tiffany Boreham Private (1,2,3) SI = Standard Item that may be considered each month/regularly The Cabinet's Forward Plan is an official document by the London Borough of Hillingdon, UK 9

Corporate Resources and Infrastructure Select Committee – 17 September 2025 Part I – Public WORK PROGRAMME Committee name Corporate Resources and Infrastructure Select Committee Officer reporting Anisha Teji – Democratic Services Papers with report Appendix A – Work Programme Ward All HEADLINES To enable the Committee to note future meeting dates and to forward plan its work for the current municipal year. RECOMMENDATIONS That the Committee considers the Multi -Year Work Programme attached and agrees any amendments. SUPPORTING INFORMATION The Committee's meetings will start at 7pm and the witnesses attending each of the meetings may include representatives from external organisations, some of whom travel from outside of the Borough. Forthcoming meeting dates are as follows: Meeting Date Room 17 September 2025 CR5 19 November 2025 CR5 6 January 2026 CR5 12 February 2026 CR5 5 March 2026 CR5 7 April 2026 CR5 Implications on related Council policies The role of the Select Committees is to make recommendations on service changes and improvements to the Cabinet, who are responsible for the Council’s policy and direction. How this report benefits Hillingdon residents Select Committees directly engage residents in shaping po licy and recommendations and the Committees seek to improve the way the Council provides services to residents.

Multi Year Work Programme 2022 - 2026 2025/26MY 2026/27 May Nov Jan February March April May No meeting 19 6 12 4 21 No meeting Democratic Services + relevant service(s) Major Review: Maximising Council Spaces: A Review of Business and Private Hire Opportunities Topic selection / scoping stage Witness / evidence / consultation stage Findings, conclusions and recommendations X Final review report agreement X Target Cabinet reporting Regular service & performance monitoring and scrutiny Business Intelligence Annual Performance Monitoring Finance Mid year Budget Update X Highways Electric Vehicle Infrastructure Strategy - annual update X Assets Building Safety Strategy - Annual Monitoring Report X Democratic Services Cabinet Member attendance Digital Digital & Transformation Update Business Intelligence Annual complaints & service update report Finance Cabinet's budget proposals for next financial year X Finance Budget & Spending Report X X X X X Democratic Services Cabinet Forward Plan Monthly Monitoring X X X X X One-off information / service update and scrutiny Democratic Services Remit of new Select Committee / Changes to ToR / Scrutiny updates/news Human Resources Staff skills, learning and development TBC Technology Cyber Security Update Planning and Regeneration Hayes Estate Regeneration Progress X Finance Council tax banding X Assets Update on Council's Fleet X Transportation Hillingdon Cycling Strategy - implementation Health Safety/ Emergency Response Emergency Response Service (Grenfell Town Inquiry recommendations) Assets Ensuring Fire Safety in Private Residential Properties (request from full Council) X Counter Fraud Counter Fraud Update Assets Right to buys backs X Cross-cutting topics for wider scrutiny Council wide Resident experience CEO Strategic Partnerships (Brunel, SNP, Businesses etc...) X External Utility company scrutiny (broadband, water, electricity, gas, mobile operators) X Past review delivery - implementation of recommendations to Cabinet Procurement and Commissioning Procurement Review 2023/24 X Transportation Road Safety Review 2023/24 X Highways Highways Resurfacing 2023/24 X Committee Site Visits + reporting back to subsequent meeting Assets Civic Centre Tour / New Library etc... Capital Programme (Date TBC) Adult Social Care Mortuary (Date TBC) X Assets / Capital Programme Platinum Jubilee Leisure Centre (Date TBC) Internal use only Agenda 11-Nov-25 29-Dec-25 04-Feb-26 25-Feb-25 13-Apr-26 Corporate Resources and Infrastructure Select CommitteeService Area