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Lloyd White
Head of Democratic Services
London Borough of Hillingdon,
Phase II, Civic Centre, High Street, Uxbridge, UB8 1UW
www.hillingdon.gov.uk
Health and
Social Care
Select
Committee
Councillors on the Committee
Councillor Nick Denys (Chair)
Councillor Reeta Chamdal (Vice-Chair)
Councillor Tony Burles
Councillor Philip Corthorne
Councillor Kelly Martin
Councillor June Nelson
Councillor Sital Punja (Opposition Lead)
Date: TUESDAY, 25 MARCH 2025
Time: 6.30 PM
Venue: COMMITTEE ROOM 5 -
CIVIC CENTRE
Meeting
Details:
The public and press are welcome
to attend and observe the meeting.
For safety and accessibility, security measures will
be conducted, including searches of individuals and
their belongings. Attendees must also provide
satisfactory proof of identity upon arrival. Refusal to
comply with these requirements will result in non-
admittance.
This meeting may be broadcast on the Council’s
YouTube channel. You can also view this agenda
online at www.hillingdon.gov.uk
Published: Monday, 17 March 2025
Contact: Nikki O'Halloran
Email: nohalloran@hillingdon.gov.uk
Useful information for
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Terms of Reference
Health & Social Care Select Committee
Portfolio(s) Directorate Service Areas
Cabinet Member for
Health & Social Care
Adult Services
& Health
Adult Social Work (incl. Direct Care and
Business Delivery, Provider & Commissioned
Care)
Adult Safeguarding
Hospital & Localities
Adult Learning Disabilities & Mental Health
Adult Social Services transport and travel
Health & Public Health (incl. health
partnerships, health inequalities & Health
Control Unit at Heathrow)
Health integration / Voluntary Sector
Homes &
Communities
The Council’s Domestic Abuse services and
support (cross-cutting)
Services to asylum seekers
STATUTORY
COMMITTEE
Statutory Healthy Scrutiny
This Committee will also undertake the powers of health
scrutiny conferred by the Local Authority (Public Health,
Health and Wellbeing Boards and Health Scrutiny)
Regulations 2013. It will:
Work closely with the Health & Wellbeing Board &
Local Healthwatch in respect of reviewing and
scrutinising local health priorities and inequalities.
Respond to any relevant NHS consultations.
Duty of partners to attend and provide information
The Local Authority (Public Health, Health and Wellbeing
Boards and Health Scrutiny) Regulations 2013, imposes
duties on ‘responsible persons’ to provide a local authority
with such information about the planning, provision and
operation of health services in the area of the authority as it
may reasonably require to discharge its health scrutiny
functions through the Health & Social Care Select
Committee. All relevant NHS bodies and health service
providers (including GP practices and other primary care
providers and any private, independent or third sector
providers delivering services under arrangements made by
clinical commissioning groups, NHS England or the local
authority) have a duty to provide such information.
Additionally, Members and employees of a relevant NHS
body or relevant health service provider have a duty to attend
before a local authority when required by it (provided
reasonable notice has been given) to answer questions the
local authority believes are necessary to carry out its health
scrutiny functions. Further guidance is available from the
Department of Health on information requests and
attendance of individuals at meetings considering health
scrutiny.
Agenda
CHAIR'S ANNOUNCEMENTS
1 Apologies for absence -
2 Declarations of Interest in matters coming before this meeting -
3 Minutes of the meeting held on 25 February 2025 1 - 8
4 Exclusion of press and public -
5 Adult Social Care Early Intervention and Prevention - 2nd Witness
Session
9 - 10
6 Budget and Spending Report - Select Committee Monitoring
VERBAL UPDATE
7 Cabinet Forward Plan Monthly Monitoring 11 - 22
8 Work Programme 23 - 26
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Read the text of: Printed minutes PDF 238 KB (6 pages)
Minutes
HEALTH AND SOCIAL CARE SELECT
COMMITTEE
25 March 2025
Meeting held at Committee Room 6 - Civic Centre,
High Street, Uxbridge UB8 1UW
Committee Members Present:
Councillors Nick Denys (Chair), Reeta Chamdal (Vice-Chair), Tony Burles,
Philip Corthorne, Kelly Martin, June Nelson and Barry Nelson-West (In place of Sital
Punja)
Also Present:
Gee Bafhtiar, Chief Executive Officer, Comfort Care Services
Edmund Jahn, Chief Executive Officer, GP Confederation
Edward Subben, Head of Homecare, Comfort Care Services
LBH Officers Present:
Colette Adekoya (PSW Adult LADO and Quality Assurance), Gary Collier (Health and
Social Care Integration Manager) and Nikki O'Halloran (Democratic, Civic and
Ceremonial Manager)
62. APOLOGIES FOR ABSENCE (Agenda Item 1)
Apologies for absence had been received from Councillor Sital Punja (Councillor Barry
Nelson-West was present as her substitute).
63. DECLARATIONS OF INTEREST IN MATTERS COMING BEFORE THIS MEETING
(Agenda Item 2)
There were no declarations of interest in matters coming before this meeting.
64. MINUTES OF THE MEETING HELD ON 25 FEBRUARY 2025 (Agenda Item 3)
RESOLVED: That the minutes of the meeting held on 25 February 2025 be
agreed as a correct record.
65. EXCLUSION OF PRESS AND PUBLIC (Agenda Item 4)
RESOLVED: That all items of business be considered in public.
66. ADULT SOCIAL CARE EARLY INTERVENTION AND PREVENTION - 2ND
WITNESS SESSION (Agenda Item 5)
The Chair welcomed those present to the meeting. Mr Gary Collier, the Council’s
Health and Social Care Integration Manager, advised that this was the Committee’s
second session in relation to its review of Adult Social Care early intervention and
prevention. Witnesses had been invited to talk to the Members about neighbourhood
working and preventative services such as reablement and the bridging care service.
Mr Edmund Jahn, Chief Executive Officer at Hillingdon GP Confederation, advised that
the Confederation was a Community Interest Company that had been made up of all of
the GP practices in Hillingdon to provide them with support and help them to work in
partnership with organisations such as the Council. Mr Jahn was the Senior
Responsible Officer for the development of neighbourhoods in Hillingdon for the
healthcare sector, so GPs had been taking the lead in this area.
Neighbourhood working could be described as “a collaborative approach where local
communities and statutory services work together to improve the health and wellbeing
of their population”. However, because partners tended to work in silos within
organisational boundaries, neighbourhood working aimed to break down those barriers
in the interest of wrapping care services around individuals and communities. Mr Jahn
noted that it was often easier to work in silos but that working within a matrix provided a
better experience for the service users.
Integrated Neighbourhood Teams (INTs) were thought to be a team of teams which
included nurses, GPs, mental health practitioners, therapists, social care workers,
health visitors, etc, that had their work organised in the neighbourhood geography.
They worked together at management levels and on a practical day to day basis
around the needs of patients and residents. Whilst accountable to their own
organisation, each member of the INTs would also work into the neighbourhood
leadership team.
The INTs collectively owned a neighbourhood development plan which identified what
needed to change to improve access for residents. This way of working meant that the
team would be able to recognise elements of care that were not within their
professional remit and discuss these with other members of the team that were able to
help. This ‘no wrong front door’ approach would be more complex for staff but more
effective and more personalised for the patients as it would avoid the ‘ping pong’
experience.
Hillingdon had been recognised as being a well-developed Borough in comparison to
the other seven boroughs in North West London (NWL) and would be classed as a
Level 3 on the Integrated Care Board’s maturity index. That said, there was still a lot to
do. Mr Jahn advised that, in order to move up from Level 3 to Level 4 on the maturity
index, the management team would need to let the professionals get on with their jobs
(for example, the development of a respiratory clinic had created an open environment
for the teams) and look at how to make the finances work differently.
It was recognised that getting staff to get upstream of the demand for services whilst
still providing a reactive approach did produce a resource bump whilst they ran in
parallel or were being duplicated in the community and acute settings. However, it was
anticipated that, in 2-3 years, the service would be able to demonstrate a cost saving.
There were opportunities to invest in local infrastructure and create greater efficiencies
through the reduction of duplication and quicker responses. The challenges faced
were largely related to organisational culture and the time that it would take to break
down barriers but also in relation to shared finances (organisations had a tendency to
protect what they had when finances were tight despite being able to do more when
working collaboratively).
The Committee was advised that Key Performance Indicators (KPIs) were being
developed by NWL to measure success in relation to issues such as obesity,
vaccinations, cancer screening and Emergency Department (ED) admissions (GPs
already had more than 200 KPIs, as did the hospital and community services). The
KPIs were owned by the Neighbourhood Leadership Team collectively. It had been
recognised that preventative action would be key and it was noted that criteria was
being developed in Hillingdon to help create movement for some of the local priorities.
Mr Jahn noted that the same day urgent care service had impacted on the number of
presentations in the Emergency Department (ED) at Hillingdon Hospital but he would
forward the actual numbers to the Democratic, Civic and Ceremonial Manager for
circulation to the Committee. Although the number of attendances had decreased
significantly, the acuity of the patients and the number of admissions had not gone
down.
Hillingdon partners had been working on the neighbourhood concept since 2017, but
this work was now accelerating. The Care Connection Teams had GPs, social
prescribers, community matrons, etc and there were around 4,400 patients at any one
time that made up around 50% of all non elective admissions. It was anticipated that
this work would reduce hospital admissions by around 41%.
Work had been organised geographically with integrated paediatric clinics bringing
together paediatric consultants with GPs in neighbourhood settings and one quarter of
clinics being delivered in the community, providing opportunities to upskill local nurses
and GPs. These clinics had been running for about seven years and were now the
highest performing service with the lowest waiting list in London. The Care Home
Service was being delivered collaboratively by primary care with community matrons
and the Same Day Urgent Care Service established in 2023 was now running at three
Neighbourhood Hubs.
Mr Jahn advised that adult social care and public health had been well embedded into
neighbourhood leadership and neighbourhood decision-making in Hillingdon. Public
health, in particular, had been instrumental in defining the priority needs of Hillingdon’s
neighbourhoods. Although the Council and adult social care were not yet thought to be
truly integrated within the INTs, this was a journey. Leadership teams and plans had
been well integrated but more still needed to be done as, of the 140 services that were
commissioned, 10 services were thought to be fully integrated. These could therefore
be used as a template for transforming the other services.
Members were advised that the emphasis in the areas that INTs wanted to develop
would depend on the population in that area. For example, residents in the south of
the Borough tended to be younger than those in the north of the Borough and had a
higher prevalence of mental health issues in younger people and diabetes. In the north
of the Borough there were higher numbers of patients with hypertension, dementia and
frailty / falls. The population profiles would be different depending on the local
population.
Mr Gee Bafhtiar, Chief Executive Officer at Comfort Care Services, advised that the
Government, through the NHS 10 Year Plan, aimed to reduce the pressure on the
system, prevent inappropriate referrals and delayed transfers of care, and maximise
integrated community-based care and independence. Each area delivered services in
different ways that were responsive to local needs: bridging care, reablement care and
step-down beds.
It was noted that the intermediate care pathway was not always linear and that step
down care had been developed to help with reinstating independence. If it was agreed
by adult social care that an individual would be able to go back into the community,
action was taken to help them transition back to their own home or to interim care.
Bridging care provided the opportunity to stabilise a patient before their transition back
home. It offered personalised support and would generally be in place for 1-5 days.
Reablement care went beyond stabilising an individual, focusing on enabling patients,
and lasted for up to six weeks. About 20% of referrals into reablement care came from
the community and might result in a variety of outcomes including patients going home
with no further need of support or being admitted to a nursing home, etc. It was noted
that referrals were made to the reablement service as a preventative measure and
reduced the number of ED presentations. Mr Collier advised that there had been a
60% increase in the number of referrals from the community to the reablement service
in the last year.
Whilst partnership working was key, it was recognised that this was easier to say than
it was to deliver. As such, there might be a need to suboptimise to gain improvements.
There would be a need for senior managers to take ownership because coming
together would make stakeholder engagement easier. The end-to-end process needed
to be mapped and clear accountabilities established. Mr Bafhtiar advised that, as
individuals tended to use Comfort Care’s services for a maximum of six weeks,
bottlenecks needed to be identified and resolved as quickly as possible. The
organisation monitored a number of KPIs and was held to account by Mr Collier for
achieving these.
There had been a number of key success factors in the delivery of services which
included senior management ownership and the ambition and willingness to change.
Value based recruitment had been responsive to the fluctuations in demand and
extensive training had meant that staff were able to help residents to help themselves.
Mr Bafhtiar advised that the turnover of Comfort Care Services staff was not high but
that staff leaving did have an impact on the knowledge base available. As such, it was
important to upskill new staff as quickly as possible.
It was projected that there would be 1,738 bridging care service users during 2024/25
with 24% having no further needs, 53% needing reablement, 8% requiring long term
care and 10% needing hospital readmission. The average stay would be 6.4 days.
With regard to reablement, it was projected that there would be 1,192 service users in
2024/25. 87% of these individuals would have had their aims achieved within an
average stay of 28 days (against the maximum of 42 days). The Hillingdon
intermediate care system would achieve this through effective partnerships, a robust
working model and recent pathway enhancements. The Hillingdon Adult Social Care
Outcomes Framework of short term measures had improved from 80% in 2022/23 to
89.1% in 2023/24 (compared to 79.4% nationally and 77.6% in London).
Mr Bafhtiar advised that there were challenges which included the ability to meet
fluctuating demand, recruiting skilled professionals, the increasing complexity of
service user needs and reducing the average length of stay (which would be done
through expediting the transition to long term provision). Opportunities included:
leveraging integrated digital systems to improve transparency, forecasting demand and
collaboration; using AI-powered health and environment monitoring to personalise care
and reduce hospital readmissions; and tighter integration and partnership working with
community resources.
With regard to the use of AI, Mr Bafhtiar advised that sensors and devices such as
smart watches could be used to monitor. This use of technology would also enable the
forecasting of needs and expected recovery based on patterns of data which would
mean that health professionals were able to intervene at the earliest opportunity.
Mr Collier advised that the tech-enabled care offer provided an opportunity for INT
colleagues to prevent the escalation of need – this would be discussed in more detail at
the meeting on 19 June 2025. Mr Bafhtiar noted that partners were making the
investment to deliver these improvements but that care needed to be taken with regard
to data sharing. Consideration was being given to the development of a framework.
The approach being taken by the INTs was likened to the Buurtzorg Model which was a
nurse led model of holistic homecare that supported independent living in a community
setting. Mr Jahn noted that a neighbourhood should be small enough that relationships
could be developed across the boundaries and should empower people from multiple
organisations to make decisions about the way forward.
Members queried whether Comfort Care Services was able to identify improvements
between themselves, adult social care and health partners and whether the
commissioning arrangements allowed them to innovate. Mr Bafhtiar advised that the
system was not configured to working in partnership so action was being taken to
address this. He noted that it was easier to make immediate decisions when the
services were collocated and that sometimes work was undertaken together and
forgiveness sought afterwards. Management supported staff to get on with the job and
provided them with supervision.
There was an expectation that Comfort Care Services would innovate as part of its
contract. Mr Collier noted that the organisation had been good at innovating and that
the Council needed to not be too prescriptive and allow them to identify solutions to
problems that arose. Ms Jan Major, the Council’s Assistant Director Direct Care &
Business Delivery, advised that partnership working required an open conversation and
the Council would only get involved if issues could not be resolved. The authority had
a flexible relationship with Comfort Care Services, which was one of the Council’s key
providers.
Concern was expressed that there would be a limit on what Comfort Care Services
could deliver when the population was increasing and the budget was being squeezed.
Mr Bafhtiar advised that this did provide a challenge but there were still opportunities to
squeeze more out of the system. He understood that the Council needed to receive
value for money and noted that they had not yet reached capacity.
It was noted that, once the recommendations for the review had been drafted, they
would be shared with those present for comment.
RESOLVED: That:
1. Mr Jahn forward information on the impact of the same day urgent c are
service on the number of presentations in ED to the Democratic, Civic and
Ceremonial Manager for circulation to the Committee;
2. the recommendations for the review be shared with those present for
comment; and
3. the discussion be noted.
67. BUDGET AND SPENDING REPORT - SELECT COMMITTEE MONITORING -
VERBAL UPDATE (Agenda Item 6)
The Chair noted that the authority’s finances were tight but that the Council needed to
meet its statutory obligations whilst trying to prevent unnecessary spend. As such, he
advised that the Committee would be receiving reports on the budget for (and spending
within) the Council’s Adult Social Care department at each of its future meetings. The
report would provide a financial summary, budget overview, savings progress and risks
and mitigations to enable Members to delve deeper into savings targets.
Officers would be asked to attend the next meeting on 29 April 2025 to talk to Members
about how adult social care and health budgets were monitored and escalated. The
Committee would also like to know why the budget had been overspent in the past.
RESOLVED: That the discussion be noted.
68. CABINET FORWARD PLAN MONTHLY MONITORING (Agenda Item 7)
Consideration was given to the Cabinet Forward Plan.
RESOLVED: That the Cabinet Forward Plan be noted.
69. WORK PROGRAMME (Agenda Item 8)
Consideration was given to the Committee’s Work Programme. It was agreed that a
budget report be included on each agenda for future meetings.
RESOLVED: That the Work Programme, as amended, be agreed.
The meeting, which commenced at 6.30 pm, closed at 7.52 pm.
These are the minutes of the above meeting. For more information on any of the
resolutions please contact Nikki O'Halloran on nohalloran@hillingdon.gov.uk.
Circulation of these minutes is to Councillors, officers, the press and members of the
public.
Text extracted automatically from the PDF, so layout, tables and images are not shown. Open the original PDF on LB Hillingdon’s website.