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HHCP Transformation Update
Report for Health and Social Care Select Committee – February 2026
Keith Spencer
Managing Director
Executive Summary
Purpose, Background and Overview
This report provides the Council’s Overview and Scrutiny Committee with assurance on progress against the Hillingdon Health and Care Partnership (HHCP) transformation programme, delivered collectively
by NHS organisations, the Council, primary care and voluntary sector partners. The programme is focused on improving outcomes for residents, reducing avoidable hospital use, and supporting the long-
term sustainability of local health and care services in the context of rising demand and an ageing population.
The update focuses on two core areas of place-based delivery: Integrated Neighbourhood Teams (INTs) and Reactive Care, including urgent community response, discharge and reablement. The report
supports Scrutiny’s role in understanding progress, impact and risk across the local health and care system.
Evidence of Impact and Improvement
The place-based model is now demonstrating early signs of measurable, system-wide improvement:
• Emergency demand is reducing: A&E attendances decreased by 4.9% between June–December 2025 compared with the same period in 2024, despite demographic growth and sustained winter
pressures.
• Hospital flow has improved materially: Average daily No Criteria to Reside (NC2R) delays reduced by 34%, from 50 to 33 per day below new hospital development targets. By December 2025, fewer
than 4% of Hillingdon hospital beds were occupied by patients without a clinical need to remain, significantly outperforming the wider Northwest London and London averages (14% and 12%
respectively).
• Fewer frail residents are being admitted to hospital: Emergency admissions among approximately 5,000 residents with severe frailty reduced by 36%, reflecting the impact of proactive neighbourhood
case management and integrated community, primary care and social care support.
• Earlier identification and better management of long-term conditions: Hypertension prevalence has increased from 10% to around 14%, with approximately 80% of patients achieving blood pressure
control, representing the strongest performance in Northwest London.
Taken together, these results demonstrate a system that is preventing crisis as well as responding to it, with care increasingly delivered earlier and closer to home.
What Is Driving the Improvement
The improvements set out above are linked to the deployment of specific interventions agreed through HHCP and implemented at pace.
• Reductions in emergency admissions for people with frailty reflect the roll-out of Integrated Neighbourhood Teams, with proactive case management, multidisciplinary working and earlier
intervention helping to prevent escalation into crisis.
• Reductions in Emergency Department demand are being driven by the expansion of credible, same-day alternatives to hospital attendance, particularly for lower-acuity and mental health presentations.
Expanded same-day urgent primary care, Pharmacy First, community IV therapy and mobile diagnostics are providing timely access to assessment and treatment in community settings, reducing the
need for residents to default to A&E. In parallel, strengthened mental health crisis pathways, including the Lighthouse service, are diverting people experiencing mental health crisis away from
Emergency Departments into more appropriate, therapeutic environments.
• Sustained reductions in No Criteria to Reside (NC2R) delays have been driven primarily by improving end-to-end discharge processes and practice, including clearer operational standards, daily multi-
agency problem-solving, and a more consistent approach to identifying and addressing discharge barriers early. This has been strengthened by Place Gold Command, providing senior, cross-partner
leadership oversight, a single agreed view of performance and actions, and a clear escalation route to resolve blockages at pace.
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Executive Summary
Resident Impact – What This Means for People in Hillingdon
• For residents, these improvements translate into fewer avoidable hospital visits, faster help when needs escalate, and more care delivered closer to home. People living with frailty and multiple long-
term conditions are increasingly being supported proactively by neighbourhood teams, reducing the likelihood of crisis admissions and helping residents remain independent for longer .
• When urgent health or care needs do arise, improved coordination across community health, mental health and social care services is enabling quicker responses at home and smoother discharge from
hospital, reducing delays and disruption for residents and carers. Expanded access routes — including outreach general practice, Pharmacy First and community diagnostics — are making it easier for
residents to receive timely care without defaulting to A&E.
• Targeted neighbourhood outreach, particularly in areas of higher deprivation, is also supporting earlier identification and better management of long-term conditions, helping to reduce health
inequalities and improve outcomes over time.
Partnership Delivery and System Working
• Progress to date reflects collective delivery through HHCP, with NHS organisations, the Council, primary care and voluntary sector partners working together around neighbourhoods and shared
outcomes. Neighbourhood teams, urgent community services, mental health crisis pathways, discharge arrangements and reablement operate as part of a single place-based system, with partners
contributing their respective expertise, workforce and resources. Continued progress depends on maintaining this collaborative approach as changes are embedded into routine practice.
Priorities for the Next 3–6 Months
The next phase of delivery focuses on consolidation and embedding:
• Scaling proactive frailty and anticipatory care through neighbourhood teams, supported by shared population health dashboards.
• Embedding improved discharge practice and maintaining Place Gold Command oversight to sustain NC2R performance at or below 33–34 per day.
• Fully embedding Reactive Care, including urgent community response, coordinated discharge and rehabilitation/reablement.
• Sustaining and optimising the Lighthouse mental health crisis pathway, with capacity expanded in Quarter 4 from six to ten places per day, and monitoring its impact on mental health-related
Emergency Department attendances.
• Developing the Neighbourhood Estate Hub business cases and reviewing the impact of mobile diagnostics, with a view to informing decisions on full roll-out in 2026/27.
• Targeted Heathrow Villages outreach: between March and May, neighbourhood teams, working with outreach general practice, will deliver services from local community facilities including
Harmondsworth Parish Hall and the church, including outreach GP appointments, health checks, hypertension case-finding and proactive follow-up for residents with long-term conditions.
Overall Assurance Statement
The HHCP transformation programme is demonstrating clear, data-backed improvement in resident outcomes and system performance, particularly in hospital flow, frailty admissions, mental health crisis
response and access to care closer to home. The programme now enters a consolidation phase, where continued partnership working, disciplined operational practice and ongoing Scrutiny oversight will be
important to ensure improvements are sustained, equitable and embedded across the local health and care system.
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Executive Summary
4. Key Risks
As we enter Q4 2025/26, several system risks require active management to consolidate progress and maintain winter resilience.
5. Summary
As we enter the final quarter of 2025/26, the focus must now be on consolidating early progress and operationalising key changes made in Q3. While the transformation programme is showing early signs of
impact—particularly in hospital flow, frailty management and access—sustained delivery through winter will require continued collective attention to system risks, workforce capacity, and the consistent
embedding of new models across Neighbourhoods and Reactive Care.
By continuing to embed these changes through Q4 and into 2026, the system is on track to shift more care upstream, reduce pressure on acute services, and deliver more equitable, joined-up support across
Hillingdon.”
Risk Impact Mitigation
High ED attendances Increased pressure on A&E, overcrowding, missed targets Strengthen same-day alternatives: Pharmacy First, same-day urgent primary care, UCR 2-hour
response, GP-to-SDEC, Coordination Hub triage and Lighthouse diversion
NC2R relapses Bed shortages, delayed discharges, ED backups Embed improved end-to-end discharge practice, maintain Place Gold Command oversight and
escalation, commission step-down/home care if required
Rising long-term condition demand Increased avoidable admissions, higher pressure on INTs Scale proactive care: hypertension, frailty, COPD, diabetes; strengthen anticipatory care
Winter pressures System-wide strain from flu/COVID/norovirus Full Winter Plan, surge protocols, expanded 7-day services, use of intermediate and contingency beds
1. Purpose, Background and Overview
This paper provides the Committee with an update on the progress of the Hillingdon Health and
Care Partnership (HHCP) Transformation Programme across three core areas:
Key Metrics – A summary of performance against agreed strategic indicators
Integrated Neighbourhood Teams (INTs) – Current status and forward implementation plan for
Quarter 4 2025/26, including:
• Expand frailty case management toward full population cohort coverage (10,000) by April
2026, using the new WSIC frailty dashboard to monitor admissions, falls, and MDT follow-up.
• Review impact of Mobile Diagnostics on ED, Non-Elective admissions and planned care for
people with frailty by March 2026
• Adopt and implement the Hypertension Strategy, intensify outreach in high-inequality areas,
and continue toward the year end 16% prevalence target.
• Develop and implement INT-level performance dashboards to track activity, outcomes, and
inequalities by January 2026
• Complete Integrated Neighbourhood Hub business cases by March 2026.
Reactive Care Programme – Current status and forward implementation plan for Quarter 4
2025/26, including:
• Fully mobilise Phase 1 of the Coordination Hub (live Dec 2025), providing single-call access
(8am–8pm, 7 days/week) and begin planning for Phase 2 expansion.
• Fully mobilise UCR staffing from January 2026 and align model with Virtual Wards to enable
up to 17 days of community-based care for frailty and heart failure to reduce inappropriate
admissions and ED attendances to the new Hospital target
• Expand Lighthouse capacity to 10 patients following December review, with additional
staffing and environmental adjustments.
• Launch Integrated Rehabilitation & Reablement Service in January , with NHS and Council
staff delivering seamless post-discharge support.
• Sustain NC2R inpatients at or below 34/day through daily multi-agency reviews, operational
discharge model, and system Gold oversight.
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Purpose, Background and Overview
Place Transformation Programme AND Key Outcome Metrics
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Neighbourhood Key Metrics
Narrative / Likely Cause Actions to Remedy Timeline Accountability
Good progress has been made in scaling up from 10%
baseline to 13.9%. However the scaling is slower than
required to meet the 16% target by March 26.
In order to meet the trajectory,
acceleration is needed in Pharmacy,
General Practice and INT outreach with a
borough campaign.
Accelerated
rollout from
Q3 25/26
SRO
Neighbourhoods
Narrative / Likely Cause Actions to Remedy Timeline Accountability
Good progress has been made towards achieving the 80%
controlled blood pressure target, driven by strong primary
care management. Although performance is improving, it
remains just below the target, and as prevalence increases
this level of optimisation will need continued focus to
ensure we reach and sustain 80%
Strengthen and standardise optimisation
approaches across all practices, including 24-
hour BP monitoring and pharmacist-led
medication reviews. Reinforce call-and-recall
systems to ensure regular follow-up for
patients with uncontrolled or borderline
readings
Ongoing SRO
Neighbourhoods
Narrative / Likely Cause Actions to Remedy Timeline Accountability
Hillingdon have one of the best outcomes for
admission avoidance within NWL. Case management
is effective. Launch of WSIC frailty radar to support
case finding and management of frail patients
Sustain INT scaling of enhanced case
management to 10,000 residents and
expand anticipatory care to 16%.
Full coverage
by Apr 26
SRO
Neighbourhoods
Narrative / Likely Cause Actions to Remedy Timeline Accountability
Meeting the quarterly target and yearly average is
almost on target. Which shows the early impact of the
frailty programme. Currently supporting 50% case
management to patients with severe frailty.
Full rollout of case management to 100%
severe frailty cohort. By April 2026 SRO
Neighbourhoods
Narrative / Likely Cause Actions to Remedy Timeline Accountability
The 10 week average is currently at 221 attendances per
day with a December average of 220. This has remained
pretty static compared to November activity levels and we
continue to see lower levels of Type 1 activity suggesting
more redirections to UTC.
Revised delivery plan incorporating
stronger front door diversion & capacity
improvement for community alternatives
Phased Rollout
from Q3 25/26
SRO
Neighbourhoods
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Reactive Care Key Metrics
Narrative / Likely Cause Actions to Remedy Timeline Accountability
The 10 week average is currently 174 attendances per day
with an December average of 180. Just to note the rolling
30 day average from beginning of January shows
attendances at 176 per day. Type 1 attendances have
decreased significantly in the last few months and more
patients have been redirected to UTC & SDEC
Expansion of UCR along with the launch
of the co-ordination hub, mobile
diagnostics and the implementation of
the new Lighthouse diversion from
November 25.
Phased Rollout
from Q3 25/26
SRO Reactive
Care
Narrative / Likely Cause Actions to Remedy Timeline Accountability
Significant progress has been made in the reduction
of No Criteria to Reside over the last month; with the
monthly average currently sitting at 33, this is a 34%
reduction from the average of 50 at the start of the
NC2R Reduction programme in October
Sustain process improvements through
continued oversight by Place Gold
Command
Ongoing SRO Reactive
Care
Narrative / Likely Cause Actions to Remedy Timeline Accountability
Overall we are meeting the discharge delay targets for
P1 and P3 patients. But over 2 days off for P2 patients.
Bottlenecks especially in the time to place P2 patients,
with referral process delays across all pathways (D2A,
District Nursing, Family Choice delays, Capacity
constraints) and longer than expected LOS in
community led services.
Integrated Bridging care and therapy D2A
P1 services in place by December 2025
Phased
Rollout from
Q4 25/26
SRO Reactive
Care
Narrative / Likely Cause Actions to Remedy Timeline Accountability
Variable Care Home capability in managing pts who
have behaviours that challenge and also recognising
signs of deterioration. Not all CHs have routine
Pharmacy input to ensure pts at highest risk have a
medication review.
Specialist dementia support from CNWL now
available to support CH with pts who have
behaviours that challenge, PCN pharmacies
being trained to undertake SMRs for most
complex frail pts in CHs. CH being digitally
enabled so they can access UCPs.
Phased Rollout
from Q4 25/26
SRO Reactive
Care
Integrated Neighbourhood Teams – Proactive Care
Integrated Neighbourhood Teams – Proactive Care
ü Integrated Neighbourhood Teams (INTs) drive Hillingdon’s preventative and
personalised care agenda at the community level.
ü These teams integrate GPs, community nurses, social care, mental health,
therapists, and voluntary sector partners within three locality-based
“neighbourhoods.”
ü The proactive care program focuses on keeping people healthy and
independent, managing long-term conditions (frailty and hypertension)
to prevent crises and avoid hospital admissions.
Key Achievements to Date
ü 3 INTs launched, covering the whole borough, with co-located teams
ü Community Nursing and Care Home Support Teams successfully merged
ü Severe frailty case management for ~50% of identified cohort – achieved a 36% drop in emergency
admissions for those patients
ü Hypertension case-finding drive: raised recorded prevalence from 10% to 13.9% (highest in NWL),
with 77% of known hypertensive patients under control
ü Community Diagnostics have gone live; this will initially be for X-rays and will provide both mobile
and clinic based services for Frail/complex/housebound/Care Home patients.
ü Community outreach pilot (“Living Well”): 25% of attendees had undiagnosed high BP and were
escalated for treatment
ü Health Check drive: Working with practices with low level health check uptake to case-find and
proactive target patients. 350 patients targeted to date
Upcoming Priorities Q4
• Expand frailty case management toward full population cohort coverage (10,000) by April 2026, using the new WSIC frailty dashboard to monitor admissions, falls, and MDT follow-up.
• Review impact of Mobile Diagnostics on ED, Non-Elective admissions and planned care for people with frailty by March 2026
• Adopt and implement the Hypertension Strategy, intensify outreach in high-inequality areas, and continue toward the year end 16% prevalence target.
• Strengthen mental health integration with a named practitioner in each INT and improved links to community mental health teams by March 2026
• Develop and implement INT-level performance dashboards to track activity, outcomes, and inequalities by January 2026
• Complete Integrated Neighbourhood Hub business cases for Hayes, Ruislip, and Uxbridge by March 2026.
Reactive Care
Reactive Care Programme:
The Reactive Care Programme is the redesign of Hillingdon’s urgent and crisis
care system to ensure residents receive the right care, in the right place, at the
right time when health or social care needs escalate.
It brings together our Integrated Urgent Response, hospital avoidance
services, and discharge support, creating a single, seamless pathway for
unplanned care delivered outside the acute hospital. The goal is to establish a
7/7 community-based urgent care system capable of responding to crises
within two hours, providing short-term treatment and monitoring at home, and
coordinating a safe, timely return to routine or planned care.
This transformation is vital to:
• Reduce pressure on A&E and 999 services
• Prevent unnecessary hospital admissions
• Enable faster, safer discharges reducing patients
• Improve patient experience, outcomes, and system flow
Hillingdon’s Reactive Care model is built around three core components:
• Integrated Urgent Community Response
• Supporting Discharge
• Proactive Support for Reactive Care – bridging prevention with urgent
response
The intended outcome is a single, borough-wide Integrated Reactive Care
Service, consolidating previously separate teams — including rapid response
nursing, admission avoidance, discharge, and reablement — into one
coordinated system.
Projects within the Reactive Care Programme include:
• Reactive Care Coordination Hub
• Urgent Community Response (UCR)
• Lighthouse Mental Health Crisis Pathway
• Integrated Rehabilitation and Reablement
• No Criteria to Reside (NC2R) Reduction Plan
Reactive Care – Strategic Intent
The Reactive Care Programme aims to create a
single, integrated system for managing crises
outside hospital and enabling faster, safer
discharge.
It brings together urgent community, mental health
and social care teams through a Community
Coordination Hub providing a rapid two-hour
response.
The programme introduces a seven-day discharge
and recovery model, improving patient flow,
reducing avoidable admissions, and supporting care
closer to home.
Expected Outcome:
Reduce ED attendances by 30 per day
Reduce non elective admissions by 10%
Reduce Patients with NC2R to <=34 per day
Key Achievements to Date
ü The Coordination Hub launched December
2025,
ü UCR now has daily Senior Clinical Decision
Maker coverage days per week enabling
UCR to hold highr risk patients
ü Lighthouse capacity has expanded to divert
mental health demand from A&E
ü Mobile Diagnostics to Care Homes and
People with Frailty went live in November .
ü NC2R 8 week reduction plan concluded
having reduced NC2R by 35% to below the
required target of <=34 daily average
Upcoming Priorities: Next 6 months
• Fully mobilise Phase 1 of the Coordination Hub (live Dec 2025), providing single-call access (8am–8pm, 7
days/week) and begin planning for Phase 2 expansion.
• Fully mobilise UCR staffing from January 2026 and align model with Virtual Wards to enable up to 17 days of
community-based care for frailty and heart failure to reduce inappropriate admissions and ED attendances to the
new Hospital target
• Expand Lighthouse capacity to 10 patients following December review, with additional staffing and
environmental adjustments.
• Launch Integrated Rehabilitation & Reablement Service in January , with NHS and Council staff delivering
seamless post-discharge support.
• Sustain NC2R inpatients at or below 34/day through daily multi-agency reviews, operational discharge model,
and system Gold oversight.
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