Residents' Services SC

Minutes RESIDENTS' SERVICES SELECT COMMITTEE 10 June 2026 Meeting held at Committee Members Present: Councillors Peter Smallwood (Chair), Daniel Singham (Vice-Chair), Kamal Preet Kaur (Labour Lead), Tommy Balaam, Navnit Dhesi, Riley Russell and Paul Capps Officers Present: Dan Kennedy (Corporate Director of Residents Services) Jordan Groves (Head of Waste and Green Spaces) Julia Johnson (Director of Planning & Sustainable Growth) Carlos Montecino (Operations & Resources Manager) Fiona Sweet (Museums & Heritage Manager) Richard Webb (Director of Community Safety & Enforcement)J Liz Penny (Democratic Services Officer) Others Present: Councillor Wayne Bridges, Cabinet Member for Residents Services 169. APOLOGIES FOR ABSENCE (Agenda Item 1) There were no apologies for absence. It was noted that Councillor Adam Bennett, Cabinet Member for Community, Environment and Enforcement planned to attend some future meetings of the Residents’ Services Select Committee. Thanks were formally recorded to previous committee members, including those re- elected and those no longer serving, for their contributions. 170. DECLARATIONS OF INTEREST IN MATTERS COMING BEFORE THIS MEETING (Agenda Item 2) There were no declarations of interest. 171. TO RECEIVE THE MINUTES OF THE PREVIOUS MEETINGS DATED 22 APRIL AND 14 MAY 2026 (Agenda Item 3) RESOLVED: That the minutes of the meetings dated 22 April 2026 and 14 May 2026 be approved as an accurate record. 172. TO CONFIRM THAT THE ITEMS OF BUSINESS MARKED AS PART I WILL BE CONSIDERED IN PUBLIC AND THOSE MARKED PART II WILL BE CONSIDERED IN PRIVATE (Agenda Item 4) It was confirmed that all items of business were marked as Part I and would be considered in public. A short overview and scrutiny training session for Members would follow the public meeting. 173. SERVICE BRIEFINGS (Agenda Item 5) The following officers were in attendance to present brief service briefings to the Committee Members present: Dan Kennedy (Corporate Director of Residents Services) Julia Johnson (Director of Planning and Sustainable Growth) Richard Webb (Director of Community Safety and Enforcement) Jordan Groves (Head of Waste and Green Spaces) Carlos Montecino (Operations and Resources Manager) Fiona Sweet (Museums & Heritage Manager) Cllr Wayne Bridges, Cabinet Member for Residents Services, was also in attendance. He welcomed newly appointed councillors and expressed a commitment to working collaboratively throughout the term. It was noted that the presentations reflected the significant contribution and expertise of Council staff, many of whom possessed extensive service experience across departments. The importance of utilising this expertise through effective scrutiny to drive improvements was highlighted, alongside strong support for frontline visits as a means of gaining detailed operational insight. The Committee’s forthcoming work programme was acknowledged as demanding, and Members were encouraged to engage with officers and directors for support as required. Attention was also drawn to upcoming changes, including the introduction of the Love Clean Streets app, with an emphasis on early Member engagement to support its successful implementation and enhancement of frontline services. Councillors sought clarification regarding the adequacy of staffing levels to support planned service efficiencies and whether sufficient officer resource was in place to deliver the proposed vision. In response, it was clarified that responsibility for enforcement no longer sat within the Cabinet Member for Residents’ Services portfolio; however, it was emphasised that the effectiveness of the service relied less on the number of staff and more on the strategic approach adopted. It was explained that recent changes had introduced a multi-agency enforcement panel, bringing together services such as Highways, Planning, CCTV, and Waste, which had previously operated in isolation, to enable a more coordinated and intelligence-led approach to addressing issues across the Borough. A further question sought to identify key challenges for the term ahead, to which it was responded that fly-tipping remained a significant and widespread issue. It was stated that a robust, zero-tolerance approach was being pursued, including strengthening enforcement actions and increasing fines to the maximum level, with proposals due to be considered by Cabinet. The Chair noted that enforcement would be a key area of focus for the Committee, with particular emphasis on cross-party collaboration to address issues such as fly-tipping. The inclusion of enforcement within a Cabinet portfolio was highlighted as demonstrating a clear commitment to tackling these challenges. While it was acknowledged that public attitudes also contributed to issues like fly-tipping, it was emphasised that robust and consistent enforcement action by the Council remained essential. Appreciation was expressed for the dedication and professionalism of Council staff, illustrated through an example of innovative and proactive work undertaken within library services to support neurodiverse children. Members were reminded of the importance of recognising staff contributions alongside undertaking scrutiny responsibilities. RESOLVED: That the Residents’ Services Select Committee noted the content of the service briefings and the verbal update from the Cabinet Member for Residents’ Service. 174. INTRODUCTION TO OVERVIEW & SCRUTINY IN HILLINGDON (Agenda Item 6) Mark Braddock, Senior Democratic Services Manager, welcomed Members to the meeting, particularly noting the presence of five newly elected Councillors and highlighting the value of fresh perspectives in the scrutiny process. He introduced himself in his role overseeing democratic governance and acting as the Council’s Statutory Scrutiny Officer, and outlined the support provided by the Democratic Services Officer, Liz Penny, in coordinating the Committee’s work. It was explained that the purpose of the meeting was introductory, with the report setting out the role of overview and scrutiny in ensuring democratic accountability, holding the Cabinet to account, and supporting service improvement for residents and partner organisations. Members were advised that subsequent agenda items would cover service areas within the Committee’s remit, the Cabinet’s forward plan, and the development of a multi-year work programme, with further detailed training to follow after the meeting. RESOLVED: that the Select Committee noted the report and sought any clarifications required. 175. FORWARD PLAN (Agenda Item 7) Members were encouraged to peruse the Forward Plan in advance to better understand forthcoming Cabinet decisions and potential areas for future scrutiny. Democratic Services commented that future versions of the Forward Plan would set out planned decisions over a number of months. RESOLVED: That the Forward Plan be noted. 176. WORK PROGRAMME (Agenda Item 8) It was confirmed that a future meeting would consider potential review topics, with further work to be undertaken to ensure a robust approach in consultation with relevant Members. Members were encouraged to propose additional one-off items and site visits for inclusion, with several suggestions already identified. It was highlighted that the programme would provide a clear guide to forthcoming activity, including planned visits and agenda items, with further substantive work scheduled for the upcoming meeting. RESOLVED: That the Work Programme be noted. The meeting, which commenced at 7.00 pm, closed at 7.52 pm. These are the minutes of the above meeting. For more information on any of the resolutions please contact Liz Penny, Democratic Services Officer on epenny@hillingdon.gov.uk. Circulation of these minutes is to Councillors, officers, the press and members of the public.

Residents’ Services Select Committee - 7 July 2026 Classification: Public CCTV SERVICE Committee name Residents’ Services Select Committee Officer reporting Charlie Cairns; CCTV Manager Papers with report None Ward All HEADLINES This report provides an overview of the Council’s CCTV service, the scope of that service, how it is funded and the outcomes it achieves for residents and businesses in the Borough. It is intended to provide background support for the Committee’s CCTV agenda item discussions. RECOMMENDATIONS That the Residents’ Services Select Committee: 1. Notes the information in the report on the Council’s CCTV service and asks questions to clarify any matters of interest. SUPPORTING INFORMATION Introduction Since 2018, the Council has made substantial investments in its CCTV infrastructure to enhance both technical and operational capabilities. The Council now operates an extensive network of nearly 3,000 cameras across the Borough covering public space, corporate facilities and social housing. These cameras are proactively monitored to support a strategy aimed at deterring and preventing anti-social behaviour and crime. This includes real -time coordination with police to respond to incidents and the provision of evidential material to support prosecutions. The Council’s CCTV network consists of:  471 Town Centre cameras  1,178 Corporate cameras  1,158 Housing cameras The locations of the cameras in the CCTV network have been determined through consideration of a range of factors including crime data, road network usage, anti-social behaviour reports and hotspots, resident petitions and corporate requirements. The Council’s CCTV service is also a key part of the Council’s investigative capacity for environmental crime (fly tipping, fly posting, etc.). Dedicated environmental enforcement cameras are provided and located where there is more frequent fly tipping and at entrances on roads vulnerable to fly tipping to capture vehicle movements where that could assist identifying those responsible. Residents’ Services Select Committee - 7 July 2026 Classification: Public The positioning of CCTV cameras is dependent on the availability of suitably strong mounting points with a power supply. Typically, CCTV cameras are installed on dedicated mounting columns or on lamp columns of sufficient height and strength. The Council’s CCTV monitoring team also support the provision of body worn video equip ment used by different Council teams when carrying out du ties which may involve higher risk of confrontation. The CCTV team maintain the Council’s body worn video cameras, instruct officers on their use and monitor the images from those cameras whilst they are in use. Legal Controls The provision of public space CCTV cameras is subject to legal controls . Under the statutory Surveillance Camera Code of Practice , local authority CCTV systems must only be used for clearly defined purposes , not unjustifiably intrude on privacy , be publicly transparent ( visible, supported by signage, provide information on contact points), and be subject to ongoing review and audit. As such, the installation of each camera requires a documented rationale and D ata Protection Impact Assessment. The information recorded by the CCTV system is subject to data protection law (UK General Data Protection Regulation and The Data Protection Act 2018 ). As a result, the Council’s processing of the data held by the system must:  Have a lawful basis.  Be for specific purposes.  Be minimised as far as possible to achieve that purpose.  Be subject to retention controls.  Be subject to security and access controls. In addition, the Council must also be mindful of the Human Rights Act requirements that apply to CCTV systems, in particular the right to privacy. The Information Commissioner’s Office is the regulatory body that oversees the use of CCTV systems in this country, and they have enforcement powers to ensure compliance with these legal controls. Control Room Staffing In February 2019, a business case outlining improvements to Hillingdon’s CCTV monitoring and surveillance operations was approved by the Council Leader. As a result, the monitoring of the Council’s CCTV transitioned to a directly managed in -house service f rom mid -March 2019, alongside the implementation of an enhanced 24/7 operating model. The original introduction of a 24/7 monitoring service was designed to deliver a number of benefits for residents. These include fostering stronger partnerships with key stakeholders —particularly the Metropolitan Police —thereby enhancing the Borough’s capacity to detect, reduce, and prevent public order offences and criminal activity. Additionally, the service aims to improve public confidence and perceptions of safety within the community. In 2023, following a review of the control room staffing model and in response to financial pressures on the Council , a revised and reduced monitoring arrangement was agreed and subsequently introduced. As a result, there are now 8 control room operatives and supervisors, managed by the CCTV Manager. The CCTV Operatives and Supervisors operate on a three-shift system, covering the following time periods: Residents’ Services Select Committee - 7 July 2026 Classification: Public  07:00 – 15:00  15:00 – 23:00  23:00 – 07:00 The CCTV control room is a controlled environment preventing unauthorised access and has four workstations. There is a direct Police radio connection to the control room enabling the CCTV operatives to monitor and respond to Police incidents and provide information to Police Officers to support their response to those incidents. The control room staff also have access to the Uxbridge BID town centre radio network to connect them to BID Town Centre Ambassadors. PERFORMANCE DATA The tables below show the number of incidents the control room operatives have monitored each month. MONTHLY INCIDENTS WITH POLICE INTERACTION 2025 2025 January 640 February 555 March 625 April 791 May 720 June 716 July 740 August 739 September 730 October 564 November 622 December 600 Total 7928 AVERAGE DAILY PROACTIVE INTERACTION WITH POLICE 2025 2025 January 20.6 February 19.8 March 20.1 April 26.3 May 24 June 23,8 July 23.8 August 23.8 September 24.3 October 18.2 November 20.7 December 19.3 Residents’ Services Select Committee - 7 July 2026 Classification: Public The CCTV control room operatives also identify and monitor incidents proactively (‘self-generated incidents’). Whilst the CCTV control room operatives do not record self - generated incidents separately, on avera ge around 20-30 monitored incidents are self -generated each month in addition to Police generated interactions . These are not necessarily crime related incidents but will include safeguarding concerns such as homeless people identified and reported to Thames Reach for support and intervention, searching for high-risk missing people, and beggars who are reported to ASB Team for intervention support / enforcement action (if persistent or aggressive begging is reported). The service also supports where police are notified of vehicle breakdowns causing danger to the public, encampments causing anti-social behaviour, and large gatherings such as protests, car rallies, and potential serious youth violence. As a matter of routine, the CCTV team will liaise with the Uxbridge BID team to monitor known shoplifters and potential town centre anti-social behaviour. The CCTV team also identified 133 incidents of fly tipping in 2025 which were of evidential significance, and which were passed to the ASB Team for investigation. The CCTV control room operatives have to deal with multiple demands on their time during their shifts. In addition to responding to live police radio communications, they also have to monitor and respond to urgent email requests, phone calls and visitors to the CCTV control room (Police Officers attend the CCTV control room for planned appointments to review footage but there are also times when the investigation is time critical and immediate access is required). Similarly details of a vehicle of interest could be circulated by the Police and the CCTV operatives would add the details to at ‘hotlist’ so that they are notified if the vehicle is identified by automatic number plate recognition cameras and the Police can be immediately notified of the vehicle’s location and direction of travel. For major or specialist investigations, including serious cr ime enquiries, the CCTV team frequently undertake large-scale footage reviews and downloads across multiple cameras over extended timeframes. This detailed work supports thorough investigations and can play a crucial role not only in evidencing offences but also in reviewing and, where necessary, challenging accounts presented by defendants. Maintaining adequate staffing levels is key to sustaining this level of service. When fully staffed, the team can manage multiple demands simultaneously , such as p rocessing evidence, supporting live incidents, and facilitating officer access to footage . Where staffing is reduced or the control room is not operational, responsiveness becomes more limited. This can affect the ability to provide immediate support for liv e incidents, enable timely officer access to review or collect footage and respond quickly to urgent, custody-related requests. Case Example: Live CCTV Support – Violent Incident Date: 24/02/2026 The CCTV control room provided real-time operational support to police officers during a serious violent incident involving a male reported to be in possession of a machete, resulting in a stabbing. CCTV operators immediately identified and tracked the incident across multiple cameras sharing Residents’ Services Select Committee - 7 July 2026 Classification: Public a live feed directly with Metropolitan Police teams and the Police helicopter . The victim was located with the suspect observed returning and attempting a further attack. The CCTV O perator supplied continuous, accura te descriptions of the suspect, including confirmation of the weapon, enabling responding police units to maintain situational awareness. When the suspect fled and was temporarily lost from view, the live feed and CCTV commentary allowed the helicopter unit to reacquire and track the individual. Importantly, ground officers initially engaged with a bystander in error. The CCTV operator, supported by the live aerial feed, were able to correct this in real time and direct officers to the correct suspect. The individual was quickly located, detained, and arrested on suspicion of GBH, possession of a bladed article, and drug-related offences. Operational impact and value of staffed CCTV The incident described above demonstrates the significant operational value of a fully staffed CCTV control room:  Immediate live intelligence: Operators actively directed cameras to follow the suspect and provided real-time commentary, enabling rapid and informed police decision-making.  Accurate suspect identification: Continuous monitoring ensured the correct individual was identified, avoiding misidentification and potential loss of the offender.  Coordinated response: Live video support to both ground units and the police helicopter ensured effective coordination across resources.  Swift apprehension: The suspect was located and arrested during the incident, preventing further harm and removing a dangerous individual from the community. FINANCIAL IMPLICATIONS The costs of the CCTV network and monitoring is mainly met from Council funds, with a contribution from the Uxbridge Business Improvement District (BID) of £38,400 annually towards staffing costs. In addition, the Housing Revenue Account contributes to the costs of maintaining and monitoring the cameras installed in support of the Council’s social housing functions. The Council’s Parking Revenue Account also contributes to the overall costs of the CCTV service to reflect the provision of CCTV cameras in our car parks. In addition, the Council charges £180 for evidential downloads for insurance companies and legal firms when requested. BACKGROUND PAPERS NIL

Residents Services Select Committee – 7 July 2026 Classification: Public Parking Annual Report Committee name Residents’ Services Select Committee Officers reporting Richard Webb; Director of Community Safety and Enforcement Papers with report Draft Parking Annual Report 2025/26 Ward All HEADLINES The Council publishes an annual report detailing its parking management activities over the preceding year. The 2025/26 annual report is currently in draft format and is shared with the Select Committee for review and comment prior to being finalised for approval and publication. RECOMMENDATIONS That the Residents’ Services Select Committee notes the contents of the draft annual parking report and comments on matters requir ing clarification or for consideration of inclusion in the report. SUPPORTING INFORMATION 1. Statutory guidance issued by the Secretary of State for Transport under the Traffic Management Act 2004 states that each local authority with civil parking enforcement responsibilities should publish an Annual Report about their enforcement activities covering financial and statistical data. This report should be published within 6 months of the end of each financial year. 2. The Council’s Parking Annual Report for 202 5/26 is currently being finalised for approval and publication in accordance with this statutory guidance. The report includes details of the parking operations of the Council over the year, including numbers of permits issued and numbers of parking restrictio ns suspensions processed . It also includes parking enforcement data including details of penalty charge notices issued and appeals and challenges against penalty charge notices . It is intended to provide useful information on parking within the Borough to residents and businesses. 3. The annual report also includes financial details relating to the Council’s parking operations and enforcement, providing residents with transparent information on how parking income and fine receipts are utilised by the Council. This information is currently being finalised for the 2025/26 financial year and is subject to amendment before publication. RESIDENT BENEFIT The parking operations of the Council have daily relevance for most residents in the Borough . The publication of the annual report on the Council’s parking activities provides information to residents to explain how income, includ ing from permits and fines, is used for relevant services in the area and to enable residents to understand how the Co uncil seeks to use its powers to Residents Services Select Committee – 7 July 2026 Classification: Public support road safety and minimise congestion in the Borough. APPENDICES Nil.

London Borough of Hillingdon – Parking Annual Report 2025/26 Page 1 of 21 PARKING ANNUAL REPORT 2025/2026 London Borough of Hillingdon London Borough of Hillingdon – Parking Annual Report 2025/26 Page 2 of 21 Forword Welcome to Hillingdon Council’s Parking Annual Report. The Council’s Parking Services team provides a range of services to residents, businesses and visitors to the borough. These include the provision of parking permits, parking bay suspensions, cashless parking facilities, pay and display machines and car park management, as well as ensuring compliance with bus lanes and moving traffic and parking restrictions across the borough and dealing with Penalty Charge Notice (PCN) correspondence and processing. The Council aims to provide an effective and efficient service for residents and visitors t o the borough, whilst working towards the Council’s wider goals in keeping residents safe, helping the local economy to thrive, taking steps to become a sustainable borough and implementing modern technology. This year, the Council has remained committed to putting residents first and ensuring everyone has access to convenient, accessible public parking that offers value for money. Preferential rates for HillingdonFirst Card members continued, including free short-stay parking in many areas to support local businesses. Revenue collected is reinvested in maintaining and further improving the service, and this year a range of improvement projects have been completed in our car parks and on-street parking areas to improve safety and accessibility. An important improvement was the introduction of a new automatic number plate recognition camera equipped car to modernise the way in which the Council monitors parking in resident parking management schemes, providing the ability to monitoring areas covered by those schemes more quickly. This provides greater value for money for residents paying for parking in those areas by deterring parking without permits in those areas. The Council is committed to using its parking enforcement powers to maintain safe roads and ensure residents are not impacted by unlawful or inconsiderate parking. This report sets out details of the Council’s parking activities through 2025/26. Cllr Wayne Bridges Cllr Adam Bennett Cabinet Member for Residents’ Services Cabinet Member for Community, Environment and Enforcement London Borough of Hillingdon – Parking Annual Report 2025/26 Page 3 of 21 Contents FORWORD ................................ ................................ ................................ ................................ ........................... 2 CONTENTS ................................ ................................ ................................ ................................ ........................... 3 OVERVIEW ................................ ................................ ................................ ................................ ........................... 5 WHY REGULATE PARKING? ................................................................................................................................................. 5 OUR COMMITMENT ........................................................................................................................................................... 6 PARKING INITIATIVES 2025/2026 ................................ ................................ ................................ .......................... 7 TACKLING ANTI-SOCIAL PARKING AND IMPROVING HIGH STREET ACCESS ...................................................................................... 7 PARTNERSHIP TO PRODUCE ON-STREET CHARGING POINTS ....................................................................................................... 7 NEW ANPR TECHNOLOGY ROLLED OUT TO TACKLE NUISANCE PARKING ...................................................................................... 7 ENFORCEMENT ................................ ................................ ................................ ................................ .................... 8 PENALTY CHARGE NOTICE BANDING ..................................................................................................................................... 8 PENALTY CHARGE NOTICES ................................................................................................................................................. 8 CCTV ENFORCEMENT ........................................................................................................................................................ 9 Moving Traffic .......................................................................................................................................................... 9 Bus Lanes .................................................................................................................................................................. 9 Parking CCTV ............................................................................................................................................................ 9 ON-STREET AND OFF-STREET ENFORCEMENT ...................................................................................................................... 10 CHALLENGES, REPRESENTATIONS AND APPEALS ................................ ................................ ................................ . 12 ON AND OFF STREET PARKING PCN – ISSUED BY A CIVIL ENFORCEMENT OFFICER (CEO) ............................................................ 12 CCTV PARKING ............................................................................................................................................................... 12 MOVING TRAFFIC ............................................................................................................................................................ 12 BUS LANE ...................................................................................................................................................................... 12 PAID PARKING ................................ ................................ ................................ ................................ ................... 13 PAY AND DISPLAY PARKING................................................................................................................................................ 13 PAYBYPHONE PARKING .................................................................................................................................................... 13 HILLINGDONFIRST CARD ................................................................................................................................................... 13 CONTROLLED PARKING ZONES ................................ ................................ ................................ ........................... 15 PARKING PERMITS ................................ ................................ ................................ ................................ ............. 15 RESIDENT PERMITS BY ZONE ............................................................................................................................................. 16 CARER PERMITS .............................................................................................................................................................. 17 BUSINESS PERMITS .......................................................................................................................................................... 17 BROWN BADGES ............................................................................................................................................................. 17 CAR PARK PERMITS ......................................................................................................................................................... 17 CAR PARKS – PARK MARK SAFER PARKING ................................ ................................ ................................ ......... 18 ABOUT THE SCHEME ........................................................................................................................................................ 18 CAR PARKS AWARDED ..................................................................................................................................................... 18 BLUE BADGES ................................ ................................ ................................ ................................ .................... 19 ON-STREET PARKING ........................................................................................................................................................ 19 OFF-STREET PARKING ....................................................................................................................................................... 19 DISABLED PERSONS PARKING BAYS .................................................................................................................................... 19 DISABLED BAY PERMITS ................................................................................................................................................... 19 London Borough of Hillingdon – Parking Annual Report 2025/26 Page 4 of 21 PARKING DISPENSATIONS ................................ ................................ ................................ ................................ .. 20 SUSPENSIONS ................................................................................................................................................................. 20 PARKING WAIVERS .......................................................................................................................................................... 20 TOTAL INCOME AND EXPENDITURE FOR PARKING SERVICES ................................ ................................ ............... 21 London Borough of Hillingdon – Parking Annual Report 2025/26 Page 5 of 21 Overview This report has been designed to fulfil the council’s reporting obligations, as well as provide an overview of Hillingdon’s Parking Enforcement activity from April 2025 to March 2026. Our aim is to be open and transparent whilst providing quality service to our residents, customers and stake holders. Included you will find financial and statistical dat a relating to parking enforcement , permits and paid for parking, together with details of our service and the changes implemented throughout the financial year. Hillingdon is the second largest borough in London, covering 42 square miles. As the home of Heathrow Airport, it is also London's foremost gateway to the world. It shares its borders with Hertfordshire, Buckinghamshire, Hounslow, Ealing, and Harrow. In addition to Heathrow Airport, Hillingdon is also home to RAF Northolt and Ruislip Lido. Why Regulate Parking? It is estimated that in Britan 66% of all journeys are made by car, and at the start and end of these journeys, motorists must use some form of parking provision. It is therefore essential for the public, that effective parking management is in place. The aim being to:  Improve road safety.  Ensure good access and accessibility.  To reduce congestion.  To support the local economy.  To manage kerbside space.  Balance the needs of all road users.  Reduce emissions and contribute to Improving the environment.  Provide funding for parking and wider transport improvements.  Contribute to the delivery of Mayors transport scheme and general transport strategy and objectives. London Borough of Hillingdon – Parking Annual Report 2025/26 Page 6 of 21 Our Commitment  To make it as easy as possible to find and pay for parking in Hillingdon.  To ensure accessibility for disabled and elderly residents as well as those with small children.  To listen to residents and local business.  To limit fraud and take appropriate action.  To support the local economy.  To consider the needs of users when designing our service.  To ensure officers are visible and respectful, providing advice where to park and carrying out enforcement where appropriate.  To comply with statutory legislation and policies.  To be as energy efficient as possible.  To be transparent about how much income is generated, where we invest the surplus and be clear about how much parking services costs.  To be accountable for the service we provide. London Borough of Hillingdon – Parking Annual Report 2025/26 Page 7 of 21 Parking Initiatives 2025/2026 Tackling anti -social parking and improving high street access To help reduce parking pressures and improve safety on Ruislip High Street, the council has agreed that motorbikes will no longer be allowed to use pay and display bays. This change is expected to limit problems caused by fast food delivery riders and make more parking spaces available for shoppers and passing trade, supporting local businesses. The council made the decision in November following a formal consultation which saw 56 per cent of respondents supporting the idea. Prior to this, the council and ward councillors had received numerous complaints from local businesses and shoppers citing haphazard driving practices, anti - social behaviour and a lack of available parking spaces. Ruislip High Street has a variety of popular restaurants and fast fo od outlets, many of which offer delivery services. In recent years, this has led to a significant increase in drivers using motorbikes and parking as close as possible to the relevant business – often in ranks of vehicles occupying bays intended for cars. This reduces the parking availability for shoppers, despite the council already providing free, dedicated parking provision for motorbikes elsewhere in the high street. Partnership to produce on -street charging points In early June, the council agreed to join a partnership of London boroughs for the collaborative procurement of new electric vehicle (EV) charging points. The council will join with Brent, Ealing, Hammersmith & Fulham, Haringey and Harrow to apply for gran t funding from the Department of Transport’s Local Electric Vehicle Infrastructure (LEVI) programme for the supply and installation of 1,673 new EV charging points across the borough. The group will apply for £7.5 million government funding to jointly secure a high- value contract for the supply, installation, operation and maintenance of charging points on the public highway in each borough. The partnership is expected to appoint an operator in early 2026, with types of chargers and suitable locations to be finalised by the council afterwards and, if applicable, consulted upon through public consultation. New ANPR technology rolled out to tackle nuisance parking In May, the council’s Cabinet agreed to lease a vehicle fitted with Automatic Number Plate Recognition (ANPR) to clamp down on unauthorised parking. The technology allows Civil Enforcement Officers (CEOs) to carry out more checks across a wider area in less time. The cameras, linked to the council’s parking permit database, highlight potential contraventions to the CEOs, who follow up with a manual verification and check for valid parking approvals, such as visitor permits and blue badges. Not all alerts result in a fine. The vehicle will also sup port CEOs enforce the council’s Public Spaces Protection Order to stop taxis and private hire vehicles waiting in residential streets near Heathrow Airport. As a result of the effectiveness of the technology, and to create a more sustainable parking enforcement service by reducing fixed camera maintenance costs, Cabinet also agreed for some fixed School Keep Clear (SKC) cameras to be decommissioned. Instead, the ANPR car will monitor adherence and road safety at school sites, with SKC cameras maintained i n the 10 locations with the highest offences recorded. Parking on SKC lines can result in an automatic fine. London Borough of Hillingdon – Parking Annual Report 2025/26 Page 8 of 21 Enforcement Enforcement is carried out by our external contractor APCOA Parking UK, who are responsible for managing our on/off-street enforcement and reviewing our CCTV camera captures. Legislation governs the issuing and progression of Penalty Charge Notices. The r elevant statutory instruments are: On-Street and Off-Street Enforcement - Traffic Management Act 2004 (as amended) Parking CCTV -Traffic Management Act 2004 (as amended) Moving Traffic - London Local Authorities and Transport for London Act 2003 (as amended) Bus Lanes - London Local Authorities Act 1996 (as amended) Penalty Charge Notice Banding The level of a Penalty Charge Notice is set by the Mayor of London and the Secretary of State for Transport and applies to all London Boroughs. For parking contraventions there are two different bands with different levels of fees depending on the type of offence. In 2025/2026 Hillingdon operated as a Band B borough. Higher Lower Band A £160 £110 Band B £140 £90 Higher level penalties apply to contraventions which are considered more serious, such as parking on yellow lines or where an obstruction is caused. Lower-level penalties apply generally where parking is permitted but the regulations are contravened, such as overstaying on a pay and display bay. Bus lane and moving traffic contraventions have one level banding, this is detailed below. Bus lane contraventions £160 Moving traffic contraventions £160 Penalty Charge Notices The below table shows the total number PCN’s issued each month during the financial year. This is broken down by offence type. Bus Lane CCTV Parking Moving Traffic On Street Parking Off Street Parking Total 2025/2026 Total 2024/2025 Total 2023/2024 Apr-25 16 28 3,045 3,913 1,123 8,125 9,222 6,965 May-25 27 40 3,464 4,658 1,155 9,344 10,488 6,641 Jun-25 3 51 3,282 5,566 1,356 10,258 10,725 7,567 Jul-25 17 28 3,185 5,377 1,325 9,932 10,833 6,429 Aug-25 43 8 2,572 6,141 1,270 10,034 9,573 6,394 Sep-25 53 44 2,967 5,885 1,250 10,199 9,151 10,293 Oct-25 37 28 2,374 5,921 1,344 9,704 9,572 9,417 Nov-25 39 21 2,226 5,200 1,153 8,639 8,857 8,985 Dec-25 48 11 1,935 6,062 989 9,045 7,681 8,851 Jan-26 47 16 1,588 5,736 930 8,317 7,550 9,086 Feb-26 31 27 1,664 5,451 937 8,110 7,145 9,002 Mar-26 579 43 1,650 5,835 1,009 9,116 9,088 10,047 Total 940 345 29,952 65,745 13,841 110,823 109,885 99,677 London Borough of Hillingdon – Parking Annual Report 2025/26 Page 9 of 21 CCTV Enforcement CCTV enforcement cameras are installed across the borough, operating where there is a high level of non - compliance with parking, moving traffic and bus lane restrictions. In addition, there are CCTV cameras outside some Hillingdon schools to ensure safety of all school children in the borough. During the restricted hours, vehicles are not permitted to stop or wait on the yellow school keep clear markings, even for the purpose of dropping off, or picking up passengers, or loading or unloading, regardless of the length of time involved. Moving Traffic Moving traffic contraventions include offences such as yellow box junctions, driving in the wrong direction, proceeding through a restricted route, prohibited turn, no entry, prohibited vehicle and pedestria n zones. Included below is a table broken down by the type of contravention and the number of PCNs issued. Contravention Code and Description PCN's 2025/26 PCN's 2024/25 PCN's 2023/24 31J - Entering and stopping in a box junction 10,531 16,885 5,658 32JD - Wrong Direction 716 409 209 33J - Vehicle restricted route 7,000 5,454 5,252 50J - Prohibited Turn 1,223 984 3,571 50JR - Prohibited Right Turn 5,570 9,517 7,876 51J - No Entry 3,869 4,250 3,450 52J - Prohibited vehicle 1,043 1,267 1,553 53J - Entering Pedestrian Zone 0 246 688 Bus Lanes A number of bus lanes are enforced by the Council during their restricted days and times. Included below is a table broken down by the type of contravention and the number of PCNs issued. Contravention Code and Description PCNs 2025/26 PCNs 2024/25 PCNs 2023/24 34j-Being in a bus lane 940 131 1181 Parking CCTV With the introduction of the Deregulation Act in 2015, use of CCTV for the enforcement of parking restrictions was restricted across the UK by Parliament. This means the Council is only permitted to enforce bus stops or school keep clear markings via the use of CCTV cameras. Other types of parking restrictions can only be enforced by Civil Enforcement Officers (CEO). Included below is a table broken down by the type of contravention and the number of PCNs issued. Contravention Code and Description PCNs 2025/26 PCNs 2024/25 PCNs 2023/24 47j-Restricted Bus Stop 12 331 444 48j-Outside school 333 804 1,069 London Borough of Hillingdon – Parking Annual Report 2025/26 Page 10 of 21 On-Street and Off-Street Enforcement Enforcement of parking restrictions is carried out by CEOs, deployed on foot, bicycle, moped and car. They are required to monitor all parking restrictions across the whole borough and also attend enforcement requests when they are received by the enforcement hotline. CEOs patrol in the borough in all weathers and deal with a high level of conflict and abuse by drivers and members of the public. The Council regular works with the Metropolitan Police to ensure any reported incidents of verbal or physical assaults against CEOs are investigated appropriately. The Council will not tolerate verbal or physical abuse towards Council officers or their contractors from residents, business or visitors to the Borough. Included below is a table broken down by the type of contravention and the number of PCNs issued. Contravention Code and Description PCN's 2025/26 PCN's 2024/25 PCN's 2023/24 Type 01-Parking in a restricted street during prescribed hours 11,269 9,934 9,656 On Street 02-Parked or loading / unloading in a restricted street where waiting and loading / unloading restrictions are in force 3,672 3,092 2,962 On Street 05-Parked after the expiry of paid for time 1,423 1,583 2,766 On Street 06-Parked without clearly displaying a valid pay & display ticket or voucher 7,136 7,662 7,433 On Street 07-Additional Payment 1 0 2 On Street 11u – Parked without payment of the parking charge 0 0 1 On Street 12-Parked in a residents’ or shared use parking place or zone without a valid virtual permit or clearly displaying a valid physical permit or voucher or pay and display ticket issued for that place where required, or without payment of the parking charge 14,951 13,635 13,048 On Street 14-Parked in an electric vehicles’ charging place during restricted hours without charging 0 1 1 On Street 16-Parked in a permit space or zone without a valid virtual permit or clearly displaying a valid physical permit where required 1018 957 1204 On Street 19-Parked in a residents' or shared use parking place or zone with an invalid virtual permit or displaying an invalid physical permit or voucher or pay and display ticket, or after the expiry of paid for time 88 205 493 On Street 21-Parked wholly or partly in a suspended bay or space 956 588 562 On Street 22-Re-parked in the same parking place or zone within one hour after leaving 3 0 0 On Street 23 2-Parked in a parking place or area not designated for that class of vehicle 7 12 6 On Street 23-Parked in a parking place or area not designated for that class of vehicle 2,022 1,678 1,513 On Street London Borough of Hillingdon – Parking Annual Report 2025/26 Page 11 of 21 24-Not parked correctly within the markings of the bay or space 215 279 636 On Street 25-Parked in a loading place or bay during restricted hours without loading 143 97 79 On Street 26-Parked in a special enforcement area more than 50 cm from the edge of the carriageway and not within a designated parking place 98 129 157 On Street 27-Parked in a special enforcement area adjacent to a footway, cycle track or verge lowered to meet the level of the carriageway 3,157 2,474 2,128 On Street 28-Parked in a special enforcement area on part of the carriageway raised to meet the level of a footway, cycle track or verge 7 15 24 On Street 30-Parked for longer than permitted 362 442 464 On Street 40-Parked in a designated disabled person’s parking place without displaying a valid disabled person’s badge in the prescribed manner 1,103 1,124 2,111 On Street 45-Stopped on a taxi rank 115 104 134 On Street 46-Stopped where prohibited (on a red route or clearway) 8 2 64 On Street 47-Stopped on a restricted bus stop or stand 401 308 324 On Street 48-Stopped in a restricted area outside a school, a hospital or a fire, police or ambulance station when prohibited 48 25 17 On Street 49-Parked wholly or partly on a cycle track or lane 158 70 12 On Street 54-Failing to comply with a restriction on vehicles entering and waiting in a pedestrian zone 0 0 8 On Street 55-A commercial vehicle parked in a restricted street in contravention of the Overnight Waiting Ban 27 16 45 On Street 61-A heavy commercial vehicle wholly or partly parked on a footway, verge or land between two carriageways 52 16 34 On Street 62-Parked with one or more wheels on or over a footpath or any part of a road other than a carriageway 17,016 11,320 11,709 On Street 99-Stopped on a pedestrian crossing or crossing area marked by zig zags 289 332 286 On Street 71-Parked in an electric vehicles’ charging place during restricted hours without charging 72 49 23 Off Street 78-Parked wholly or partly in a suspended bay or space 39 30 34 Off Street 80-Parked for longer than permitted 9 0 8 Off Street 81-Parked in a restricted area in an off-street car park or housing estate 27 18 9 Off Street 82-Parked after the expiry of paid for time 1,019 1,032 1,590 Off Street 83-Parked in a car park without clearly displaying a valid pay & display ticket or voucher or parking clock 11,243 10,885 7,477 Off Street 85-Parked without a valid virtual permit or clearly displaying a valid physical permit where required 738 790 935 Off Street 86-Not parked correctly within the markings of a bay or space 294 228 278 Off Street 87-Parked in a designated disabled person’s parking place without displaying a valid disabled person’s badge in the prescribed manner 378 463 468 Off Street 91-Parked in a car park or area not designated for that class of vehicle 22 12 25 Off Street London Borough of Hillingdon – Parking Annual Report 2025/26 Page 12 of 21 Challenges, Representations and Appeals If someone receives a PCN which they believe has been incorrectly issued they are entitled by law to contest it. Depending on the contravention different legislative appeals processes are in place. Any appeals must be made in writing, either online via our website or by post to the address provided on the PCN. Once the Council has received a challenge, representation or appeal against a PCN the case is placed on hold and remains on hold until it is reviewed by Parking Services. If a challenge or representation is made during the discount period as stated on the PCN then the case will be held at the discount amount and if the challenge or representation is rejected the discount amount would be re-offered. On and Off Street Parking PCN – Issued by a Civil Enforcement Officer (CEO) Informal Challenge: can be made after the initial PCN is issued by the CEO either by attaching it to the vehicle or handing it to the driver. Formal Representation: can be made by the registered keeper of the vehicle after a N otice to Owner has been issued by post. Independent Appeal: can be made once the Council has received a Formal Representation and issued a formal rejection letter. The rejection letter will give information on how to appeal to an independent adjudicator. CCTV Parking Formal Representation: can be made by the registered keeper of the vehicle after a PCN has been issued by post. Independent Appeal: can be made once the Council has received a Formal Representation and issued a formal rejection letter. The rejection letter will give information on how to appeal to an independent adjudicator. Moving Traffic Formal Representation: can be made by the registered keeper of the vehicle after a PCN has been issued by post. Independent Appeal: can be made once the Council has received a Formal Representation and issued a formal rejection letter. The rejection letter will give information on how to appeal to an independent adjudicator. Bus Lane Informal Challenge: can be made after a Bus Lane PCN has been issued by post to the registered keeper of the vehicle. Formal Representation: can be made by the registered keeper of the vehicle after an Enforcement Notice has been issued by post. Independent Appeal: can be made once the Council has received a Formal Representation and issued a formal rejection letter. The rej ection letter will give information on how to appeal to an independent adjudicator. London Borough of Hillingdon – Parking Annual Report 2025/26 Page 13 of 21 Total Challenges, Representations and Appeals from April 1st 2025 to 31st March 2026. 2025 - 2026 2024 - 2025 Informal Challenges 16,225 13,699 Formal Representations 12,230 12,933 Formal Appeals 0 380 Paid Parking Pay and display parking Operating hours are usually Monday to Saturday, although times and days may vary depending on the location. It is always advised to check the signs in place at the location of where you have parked. Outside of operating days and hours and on Bank Holidays you can park for free. The only exceptions to the above are the Leisure Centre Car Parks (Botwell , Highgrove, Platinum Jubilee and Hillingdon Sports and Leisure), Grainges and Cedars Multi Storey Car Parks and Ruislip Lido Main Car Park and Willow Lawn Car Park which are all operational Monday to Sunday including Bank Holidays. Charges and maximum stay vary depending on the individual location. Prices and terms and conditions will be displayed on each machine. PayByPhone Parking PayByPhone allows you to pay for parking on the go using an app or web browser on your mobile phone or tablet, eliminating the need to buy a ticket from a pay and display machine. Simply enter the location code for where you have parked, which can be found using the map function on the app or by looking at the signs in the car park or near the parking bay. The PayByPhone app also offers the option to be notified when your parking session is due to expire and to extend the parking session if necessary. HillingdonFirst Card Hillingdon residents (over the age of 18) can apply for a HillingdonFirst Card that offers preferential parking rates at our on -street parking bays and in our local car parks. The HillingdonFirst card can also be linked to a PayByPhone account, offering residents reduced parking rates without the need to carry their card. The majority of our parking bays offer 30 minutes free parking with a HillingdonFirst card, both at our pay and display machines and via PayByPhone. London Borough of Hillingdon – Parking Annual Report 2025/26 Page 14 of 21 Permit Zones and Car Parks Parking Management Schemes Stop & Shop Schemes Council Operated Car Parks Borough Boundary Hillingdon council operates 30 car parks throughout the borough. All locations allow residents to use their HillingdonFirst card and accept cash and card. London Borough of Hillingdon – Parking Annual Report 2025/26 Page 15 of 21 Controlled Parking Zones The council currently operates 7 5 different Controlled Parking Zones, know n in Hillingdon as Parking Management Schemes, throughout the borough. In most cases these are located close to Train Stations, High Streets, or the Airport and are implemented at the request and backing of the residents. Within each zone, a variety of parking permits are available, all of which are zone specific. Between April 2025 and March 2026, one new zone was implemented (RM4) and one zone was extended (NWH). Parking Permits For the application and issue of permits we operate an online virtual system, known as ‘My Parking Permit Account’. Once a vehicle has a valid virtual permit registered against its vehicle registration number the patrolling CEOs can check if a vehicle holds a valid permit by entering the registration number into their hand- held device. The below table summarises the total number of permits issued during the financial year. Depending on the type of permit, they are either issued for four weeks; three, six, nine or 12 months; or three years. Permit Type Permits Issued 2025/2026 Permits Issued 2024/2025 Permits Issued 2023/2024 Breakspear Crematorium* 12 22 26 Business 21 23 29 Cabinet Member 2 1 0 Car Park 723 561 489 Carers 67 35 98 Courtesy 195 172 243 Disabled Bay 161 177 188 Extended Waiver 119 154 128 Leisure Centre** 7,990 7,860 9,088 Mobile 2,058 1,859 1,827 Residents 11,710 11,245 10,473 School 268 287 284 Visitor*** 5,913 5,706 5,135 Ward Councillor 9 8 4 Total 29,248 28,110 28,012 *Breakspear Crematorium permits are only issued to those that are permitted to park within Breakspear Crematorium Cottages Car Park. **Leisure centres are provided through the virtual permit system, however, they can only be obtained directly from the leisure centre, as they are offered as part of the leisure centre membership. They cannot be applied for automatically through the online self-serve system. ***This is the total number of visitor permits issued, not voucher sessions. A visitor permit gives the resident access to the voucher session booking page. The first visitor permit applied for at a property provides 10 free all day voucher sessions. Residents can then top up each visitor permit by an addition 40 sessions, totally 50 sessions per visitor permit. If more sessions are required, the resident can apply for another visitor permit up to 9 at a property per year, this gives a maximum of 450 all day visitor vouchers per property per year. London Borough of Hillingdon – Parking Annual Report 2025/26 Page 16 of 21 Resident Permits by Zone The below table lists the number of resident permits issued to each zone, for 2025/2026. Zone Total Zone Total Zone Total Zone Total C1 468 HY6 7 RL 18 U9 2 C2 16 HY7 36 RL2 75 UK 8 C3 10 HY8 2 RL3 7 UM 8 DR 29 HY9 76 RL4 431 UR 1 E 428 IC 249 RM 10 VC 2 E1 59 IC2 343 RM2 64 WD1 252 E2 111 IC3 13 RM3 20 WD2 25 E3 15 IC4 1 RM4 4 WD3 4 H1 1,244 IC5 5 SR 1,053 WD4 38 H2 34 MW 12 SR2 11 WD5 162 HE 16 N 526 SR3 5 WD6 51 HH 577 N1 34 TC 28 WD7 18 HN1 111 N2 37 U1 610 WD8 23 HR 45 NH 166 U3 135 WR1 151 HY1 339 NWH 621 U4 151 WR2 12 HY2 249 PG 0 U5 840 Y1 607 HY3 8 R1 10 U6 616 Y2 11 HY4 62 R2 101 U7 34 YL1 9 HY5 10 RG 128 U8 16 Resident permit issued by duration In April 2023 the Council introduced the option of quarterly resident parking permits. The option of three, six, nine and 12 month permits not only allows flexibility, but also gives residents the option to spread the cost over different times across the year. 3 months 6 months 9 months 12 months 2023/2024 1614 893 108 7858 2024/2025 2576 1243 121 7305 2025/2026 3195 1401 122 6992 1614 893 108 7858 2576 1243 121 7305 3195 1401 122 6992 0 1000 2000 3000 4000 5000 6000 7000 8000 9000 Resident Permits Issued 2025 - 2026 London Borough of Hillingdon – Parking Annual Report 2025/26 Page 17 of 21 Carer Permits Carer permits allow a vehicle to park in a resident permit only bay during the controlled hours, provided that the zone on the permit matches the zone on the bay sign in which the vehicle is parked. These permits are only permitted to be used when the driver is required to attend the resident’s property to provide care. You are entitled to a Carer Permit if: your usual place of residence is within a Parking Management Scheme, and you require regular and ongoing care provided by an organisation or persons outside your household. The permit is issued to the applicant and must be kept at the address to which it has been issued. It should be displayed in the carer's vehicle during the time that care is being administered and at the end of the care session must be returned to the applicant. Business Permits Commercial properties operating within business zones may be able to apply for a business permit to be able to park in a designated business parking bay. Business addresses able to apply for a business permit would be defined as per the Traffic Management Order. With a valid business permit you can park in bays displaying a 'Business permit holders only' sign for that applicable business zone. Business permits will only be granted to those that require the use of the vehicle for the needs of the business, such as loading and unloading. They will not be granted for the purpose of commuter parking. Brown Badges If you are a Hillingdon resident and over the age of 65, you can apply for a Brown Ba dge free of charge. The badge allows holders to use dedicated brown badge bays, on the street, in council owned car parks and in some privately operated car parks in Hillingdon. Brown badge bays are located close to car park exit points and where possible near pay and display machines, as holders must pay the appropriate parking charge unless displaying a Blue Badge at the same time. A valid Brown Badge must be displayed clearly when parking in a Brown Badge Bay. Brown badges are issued for a period of 3 years and renewals are posted automatically. The total number of applications received during 2024/2025 was 715. As of 31st March 2025; 14,411 brown badges were active Car Park Permits Permits can be applied for in a select number of car parks within the borough of Hillingdon. There is a limited number of permits that can be obtained per car park; therefore, if you apply for a permit but there is no space available, your application will be placed into a waiting list. This permit does not guarantee you a space. For information on the available carparks, please visit Parking permits - Hillingdon Council London Borough of Hillingdon – Parking Annual Report 2025/26 Page 18 of 21 Car Parks – Park Mark Safer Parking About The Scheme The Safer Parking Scheme is a national standard for UK car parks that have low crime and measures in place to ensure the safety of people and vehicles. Each car park undergoes a rigorous assessment by specially trained police assessors and a Park Mark is awarded to each car park that achieves the challenging standards. The Safer Parking Scheme is managed by the BPA on behalf of Police Crime Prevention Initiatives Ltd, a subsidiary of the Mayor's Office for Policing and Crime (MOPAC) Car Parks Awarded The Council has ParkMark awards for 26 of the car parks enforced by Parking Services, these are as follows: • Blyth Road Car Park • Botwell Green Leisure Centre (Central Avenue) Car Park • Botwell Green Leisure Centre (Main) Car Park • Brandville Road Car Park • Community Close Car Park • Devon Parade Car Park • Devonshire Lodge Car Park • Fairfield Road Car Park • Grainges Yard Car Park • Green Lane Car Park • Harefield House Car Park • Highgrove Pool Car Park • Hillingdon Sports & Leisure Complex Car Park • Kingsend North Car Park • Kingsend South Long Term Car Park • Linden Avenue Car Park • Long Lane Car Park • North View Car Park • Oaklands Gate Car Park • Pembroke Gardens Car Park • Pump Lane Car Park • Rockingham Recreation Ground Car Park • Ruislip Lido Main Car Park • Sidmouth Drive • St Martins Approach Car Park • Willow Lawn Car Park London Borough of Hillingdon – Parking Annual Report 2025/26 Page 19 of 21 Blue Badges The Blue Badge scheme gives a range of parking concessions for badge holders and operates throughout the UK. Parking concession can vary between different boroughs. On-street parking In Hillingdon Blue Badge holders can park free of charge for an unlimited time in the following on-street bays: disabled bays, pay and display bays, free time-limited bays (known as stop and shop bays) and resident bays (except zone RL2). Maximum stay restrictions do not apply for Blue Badge holders when parking in these bays, except for Resident Management Scheme RL2, which has a 30-minute time limit for Blue Badge holders in all resident bays. Blue Badge holders can also park on single or double yellow lines, where loading restrictions do not apply, for a maximum stay of three hours. A time clock is required to be displayed alongside the Blue Badge to indicate the time of arrival. Off-street parking Blue Badge holders can park free of charge for an unlimited period in any council -managed car park. Blue Badge holders can park in any bay except for those specifically reserved for other use, as indicated by signs and bay markings ( e.g. permit holders only or Brown Badge bays - unless you have a valid Brown Badge, which you must display alongside the Blue Badge). Disabled Persons Parking Bays A disabled person's parking bay is a parking space marked on the public highway by a white painted box, with a sign indicating it's for Blue Badge holders only, and operational at all times. The Council can install parking bays solely for the use of disa bled motorists. We assist people with disabilities by providing bays close to their home wherever possible. However, even when a bay is provided in response to a request from a householder, the bay is available for any Blue Badge holder to use and is not specifically reserved for the resident. Disabled Bay Permits Residents who have a disabled bay outside their property can apply for a disabled bay permit. The permit is only valid in the disabled bay outside the resident’s property and does not grant the applicant exclusive use of the disabled bay; however, it does mean they do not need to display the blue badge in the vehicle when parked in said bay. London Borough of Hillingdon – Parking Annual Report 2025/26 Page 20 of 21 Parking Dispensations Suspensions Parking bays around the borough can be suspended at a cost for a number of reasons. The most common operating times of parking suspensions are 8am to 6.30pm, Monday to Friday; however, under certain circumstances, the suspen sion can be operational 24 hours a day. When a parking bay is suspended, notification signs will be erected on the nearest lamppost or street sign 7 to 5 days prior to the start of the suspension commencing. In emergency instances, such as a gas leak or bu rst water pipe, bays may be suspended without notice. If a suspension sign is in place at a location, the driver should check this sign to ensure they do not park during the suspended period. No vehicles are permitted to wait, park or load/unload in a su spended bay unless the vehicle has been specifically exempted on the suspension sign. Between April 2025 and March 2026, 374 suspensions were issued. Parking Waivers A parking waiver is a permission granted by parking services, that allows a vehicle to park in contravention of a traffic management order. Parking waivers are only granted when it is deemed necessary to park near a location when any alternative arrangemen t would be unsatisfactory, for example, removals, building maintenance or repair works. The activity for which a parking waiver is issued must be taking place in order for it to be valid. Between April 2025 and March 2026, 164 parking waivers were issued. Building works 1% Crane operations 2% Domestic 6% Filming 10% Large deliveries 3% Other 7% Road works 16% Skip placement 1%Special events 1% Statutory 53% Building works Crane operations Domestic Filming Large deliveries Other Road works Skip placement Special events Statutory London Borough of Hillingdon – Parking Annual Report 2025/26 Page 21 of 21 Total Income and Expenditure for Parking Services The following information provides a full Parking Revenue Account statement on income generated and associated expenditure. The Parking Revenue Account is maintained in accordance with sectio n 55 of the Road Traffic Regulation Act 1984 which provides that a London Borough Council must keep an account of the income and expenditure in respect of parking places on the highway and sets out how any deficit must be treated and limitations on the use of any surplus. Parking Revenue Account 2025/26 £000 Penalty Charge Notices (6,186) On Street Pay & Display/Cashless Parking (2,255) Parking Permits (1,043) Other Income (e.g. Suspensions/Waivers) (339) Contributions (Heathrow) 3,383 Total (9,827) Expenditure 5,143 Surplus (4,684) Use of Surplus 2025/26 £000 Concessionary Fares* 4,072 Development of Parking Management Schemes 211 Provision of Off-Street Parking 161 Traffic Management 218 CCTV 20 Total Use of Surplus 4,683 PRA Reserves 2024/25 £000 Opening Balance 52 Closing Balance 52 Included below is income generated from car parks for paying to park and car park permits. Income generated from car parks is subject to VAT, the totals included are net income. Income generated from car parks does not fall within Section 55 as car parks are assets owned by the Council. Any surplus generated from off-street car parks contributes to the Council’s general fund. Off Street Parking (Car Parks) 2025/26 £000 Income (Net) (to be updated) *The Council full concessionary fares obligation for 2025/26 was inexcess of this amount

Residents’ Services Select Committee – 7 July 2026 Classification: Public POLICY REVIEW DISCUSSION & GUIDANCE Committee name Residents’ Services Select Committee Officer reporting Liz Penny, Democratic Services Papers with report Appendix 1 – Guidance on undertaking policy reviews Ward All HEADLINES To discuss ideas regarding suitable policy review topics for the Select Committee. To assist, this report provides guidance on the Committee’s remit , an overview of how reviews can be undertaken, potential new and previous review topics and a scorecard to use to assess. RECOMMENDATIONS That the Select Committee: 1. Notes the guidance on undertaking policy reviews in Appendix 1; 2. Seeks to make use of the scorecard attached in Appendix 1 (Annex A) to assess any policy review topic ideas; 3. Develops a single or shortlist of potential topic ideas over the coming months or year for officers to scope further and report back to the Committee; 4. Delegates to the Democratic Services Officer, in conjunction with the Chair (and in consultation with the Opposition Lead) any further agreement on review topic selection as required. SUPPORTING INFORMATION Remit Cabinet Portfolios Officer Directorates Service Areas Residents Services Residents Services Green Spaces Crematorium Services Waste Services Highways (incl. Highways strategic assessment & safety, Highways Policy and infrastructure including EV) Transportation (incl. road safety, traffic management and parking management schemes) Car Park operations, street parking Fleet Management Library Services Residents’ Services Select Committee – 7 July 2026 Classification: Public Leisure Services Theatres, Museums & Cultural Services Adult Social Care & Health Mortuary Community, Environment & Enforcement Residents Services Climate Action / Air Quality Flooding & watercourses Environmental Projects Planning Enforcement Community Safety & Cohesion CCTV Anti-Social Behaviour Street Scene Enforcement Trading Standards, Environmental Health & Licensing (incl. Safety of Sports Grounds) Imported Food Office Parking Enforcement Emergency Response Strategic Climate Action Plan (cross-cutting) Voluntary Sector (cross-cutting) Corporate Services, Digital & Transformation Resident Experience (cross-cutting) STATUTORY COMMITTEE Statutory Crime and Disorder Scrutiny This Committee will act as a Crime and Disorder Committee as defined in the Crime and Disorder (Overview and Scrutiny) Regulations 2009 and carry out the bi-annual scrutiny of decisions made, or other action taken, in connection with the discharge by the responsible authorities of their crime and disorder functions. Duty of partners to attend and provide information The Crime and Disorder (Overview and Scrutiny) Regulations?2009 permits this Select Committee to make a request in writing for information to bodies who form the local Crime and Disorder Reduction Partnership (Safer Hillingdon Partnership), which includes the Police. The Committee should scrutinise the work of the partnership at least once a year and may also require the attendance before it of an officer or employee of a responsible authority or of a co-operating person or body in order to answer questions. The Committee may not require a person to attend unless reasonable notice of the intended date of attendance has been given to that person. Residents’ Services Select Committee – 7 July 2026 Classification: Public Selecting a topic and undertaking a review Appendix 1 attached provides detailed guidance on selecting topics and undertaking any policy review. A Policy Review Topic Scorecard is provided to assist with this. Further guidance can be sought from Democratic Services. Previous policy reviews It is advised not to review an area that has either been recently reviewed by a committee or is subject to internal review or planned service transformation to avoid duplication and additional resourcing. A list of past reviews over the last 5 years, pertinent to this Committee’s remit (or former remit) is shown below for information:  2024 – Road Safety Activities and Initiatives around Schools  2024 - Attaining Best Practice and Value for the Council’s Highways Resurfacing Activities  2023 – Alleygating in Hillingdon  2022 – Electric Vehicles, Infrastructure and Future Policy Development for the Borough  2021 – The Voluntary Sector’s Response to Covid-19  2020 – Review into Littering and Fly-Tipping in Hillingdon Suggested review topics (from previous meetings): Members have previously suggested the following topics for consideration:  CCTV  Enforcement These could be explored further either as an information item (to test the issue) or developed into a full scrutiny review if there is sufficient scope. Implications on related Council policies A statutory role of the Select Committees is to undertake reviews and make recommendations to the Cabinet who are responsible for the Council’s policy and direction. Reviews selected should be consistent with the Council’s policy and budgetary framework. How this report benefits Hillingdon residents None at this stage, pending any findings and recommendations devised in the final report. Financial Implications None at this stage. Legal Implications None at this stage. BACKGROUND PAPERS NIL. Residents’ Services Select Committee – 7 July 2026 Classification: Public Appendix 1 - Guidance on undertaking policy reviews Over the years, Hillingdon’s select committees have undertaken successful in -depth reviews of Council services and policies. This has resulted in a number of positive changes locally, with some also affecting policy at a national level. Such committees engage Councillors in a wide range of Council activity and build a greater understanding about service provision to residents. Policy reviews generally seek to: 1. Address a [significant] matter affecting the Borough 2. Seek to improve the delivery and/or efficiency of local services 3. Consider changes to policies or procedures to improve outcomes to residents/users REVIEW PHASES The typical phases of a review are as follows and set out further below: 1 Selection of topic 2 Scoping the review / setting out objectives 3 Witness & evidence stage (this is the main activity) 4 Findings and Draft recommendations (possible early report draft) 5 Final report approved by Committee 6 Referred to Cabinet for consideration 7 Monitoring the implementation of recommendations once approved / amended by Cabinet at meetings, i.e. in six months 1. Selection of topic Choosing the right topic is key. There are often many ideas, so focus on what will add the most value. Topics should be clear and specific (e.g. not a broad area like “waste services”, but a defined issue within it). Assessing and testing topics Before agreeing a topic, Members should:  Check whether the issue is already being reviewed or planned by Cabinet or officers  Avoid duplicating other work  Consider whether it is suitable and achievable for scrutiny To help decide:  Use the Scorecard (Annex A) to assess impact and value  Consider adding the topic as an information report first to explore it further before committing to a full review Residents’ Services Select Committee – 7 July 2026 Classification: Public Scope and timing  Narrow issues may be suitable for a single meeting review  Broader or more complex issues may require a full review over several months Where ideas come from Topics can be suggested by:  Committee or Cabinet Members  Partners or organisations  Residents  Relevant Council officers  Ombudsman findings Capacity It is recommended the Committee undertakes one review at a time to ensure focus and quality 2. Scoping report Once a topic is agreed, officers prepare a scoping report to help plan the review. This sets out:  The aims and objectives of the review  A proposed structure and timetable (e.g. themed witness sessions)  Suggested witnesses and evidence sources  Initial lines of enquiry to guide questioning The scoping report is a working document owned by the Committee. It can be updated as the review progresses if the focus or priorities change. 3. Witness and evidence stage This stage gathers the evidence needed to support the Committee’s findings and recommendations. A strong review is based on a wide range of perspectives, including residents, partners, experts and officers. Members’ local knowledge is also an important part of the evidence base and witness sessions. The Committee can use a mix of methods, both in and outside meetings, such as:  Requesting data, reports and intelligence  Inviting Cabinet Members, officers, and external witnesses  Hearing directly from residents and service users  Surveys, social media and promoting the review to gather views  Workshops, networking events or informal sessions  Site visits (within the Borough or to other authorities)  Commissioning specialist advice or reports where needed The aim is to build a balanced, evidence-led understanding of the issues. Preparing for this stage Members can strengthen the review by:  Preparing questions for witnesses in advance Residents’ Services Select Committee – 7 July 2026 Classification: Public  Reading background information on organisations or topics  Undertaking their own research  Using networks with councillors in other areas  Gathering views from residents through ward work and surgeries Good preparation and a broad evidence base will ensure the Committee is well placed to develop clear, credible findings and recommendations. 4. Findings and draft recommendations After gathering evidence, the Committee meets to agree its key findings – what needs to improve or change. From this, Members develop draft recommendations. These should:  Address the original aims of the review  Be clear, practical and achievable (SMART)  Deliver lasting improvement (not short-term fixes)  Consider cost and affordability  Be based on evidence and resident/service user insight At this stage, early engagement with the relevant Cabinet Member is important. Draft recommendations are shared with them and also officers, to seek their views and ensure they are realistic and deliverable. Democratic Servic es will support the Committee throughout, helping shape findings, draft recommendations, and coordinate any further evidence or witnesses. If recommendations are difficult to develop, consider any conclusions arising from your review instead. 5. Final report Democratic Services works with the Chair to prepare the final report, bringing together:  Evidence gathered  The Committee’s findings  Final recommendations The Committee then formally agrees the report. 6. Referral to Cabinet The approved report is then scheduled for Cabinet. Cabinet must consider the report. If recommendations are agreed, they become formal decisions for officers to implement. 7. Monitoring recommendations A follow -up review (typically after 6 –12 months) checks progress against th e agreed recommendations. This is included in the Committee’s work programme to ensure outcomes are delivered. Residents’ Services Select Committee – 7 July 2026 Classification: Public Annex A - Policy Review Topic Scorecard Use this simple scorecard to compare possible review topics. Score each criterion from 1 (low) to 5 (high), then total the score. Topic Resident impact Within remit Council influence New issue Achievable Support Improves services Efficiency / savings Wider impact Total How to score  Resident impact: Will this make a noticeable difference to residents?  Within remit: Is it clearly within the Committee’s responsibilities?  Council influence: Can the Council influence or change this issue?  New issue: Has this not been reviewed recently internally or by Members?  Achievable: Can this be completed within your timeframe?  Support: Is there likely to be wide support from Members, officers or partners doing this?  Improves services: Will it address performance issues or complaints?  Efficiency / savings: Could it improve value for money or reduce costs?  Wider impact: Could it have learning beyond Hillingdon (e.g. London or national)?

Residents’ Services Select Committee – 7 July 2026 Part I – Public CABINET FORWARD PLAN Committee name Residents’ Services Select Committee Officer reporting Liz Penny, Democratic Services Papers with report Appendix A – Latest Forward Plan Ward As shown on the Forward Plan HEADLINES To monitor the Cabinet’s latest Forward Plan which sets out key decisions and other decisions to be taken by the Cabinet collectively and Cabinet Members individually over the coming year. The report sets out the actions available to the Committee. RECOMMENDATION That the Committee considers the Cabinet Forward Plan. SUPPORTING INFORMATION The Cabinet Forward Plan is published monthly, usually around the first or second week of each month. It is a rolling document giving the required public notice of future key decisions to be taken. Should a later edition of the Forward Plan be published after this agenda has been circulated, Democratic Services will update the Committee on any new items or changes at the meeting. As part of its Terms of Reference, each Committee should consider the Forward Plan and , if it deems necessary, comment as appropriate to the decision-maker on the items listed which relate to services within its remit. For reference, the Forward Plan helpfully details which committee’s remit covers the relevant future decision item listed. The Committee’s monitoring role of the Forward Plan can be undertaken in a variety of ways , including both pre -decision and post -decision scrutiny of the items listed . The provision of advance information on future items listed (potentially also draft reports) to the Committee in advance will often depend upon a variety of factors including timing or feasibility, and ultimately any such request would rest with the relevant Cabinet Member to decide. However, the 2019 Protocol on Overview & Scrutiny and Cabinet Relations (part of the Hillingdon Constitution) does provide guidance to Cabinet Members to:  Actively support the provision of relevant Council information and other requests from the Committee as part of their work programme;  Where feasible, provide opportunities for committees to provide their input on forthcoming executive reports as set out in the Forward Plan to enable wider pre -decision scrutiny (in addition to those statutorily required to come before committees , i.e. policy framework documents – see para. below). Residents’ Services Select Committee – 7 July 2026 Part I – Public Therefore, in general, the Committee may consider the following actions on specific items listed on the Forward Plan: Committee action When How 1 To provide specific comments to be included in a future Cabinet or Cabinet Member report on matters within its remit. As part of its pre-decision scrutiny role, this would be where the Committee wishes to provide its influence and views on a particular matter within the formal report to the Cabinet or Cabinet Member before the decision is made. This would usually be where the Committee has previously considered a draft report or the topic in detail, or where it considers it has sufficient information already to provide relevant comments to the decision-maker. These would go within the standard section in every Cabinet or Cabinet Member report called “Committee comments”. The Cabinet or Cabinet Member would then consider these as part of any decision they make. 2 To request further information on future reports listed under its remit. As part of its pre-decision scrutiny role, this would be where the Committee wishes to discover more about a matter within its remit that is listed on the Forward Plan. Whilst such advance information can be requested from officers, the Committee should note that information may or may not be available in advance due to various factors, including timescales or the status of the drafting of the report itself and the formulation of final recommendation(s). Ultimately, the provision of any information in advance would be a matter for the Cabinet Member to decide. This would be considered at a subsequent Committee meeting. Alternatively, information could be circulated outside the meeting if reporting timescales require this. Upon the provision of any information, the Committee may then decide to provide specific comments (as per 1 above). 3 To request the Cabinet Member considers providing a draft of the report, if feasible, for the Committee to consider prior to it being considered formally for decision. As part of its pre-decision scrutiny role, this would be where the Committee wishes to provide an early steer or help shape a future report to Cabinet, e.g., on a policy matter. Whilst not the default position, Committees do occasionally receive draft versions of Cabinet reports prior to their formal consideration. The provision of such draft reports in advance may depend upon different factors, e.g., the timings required for that decision. Ultimately any request to see a draft report early would need the approval of the relevant Cabinet Member. Democratic Services would contact the relevant Cabinet Member and Officer upon any such request. If agreed, the draft report would be considered at a subsequent Committee meeting to provide views and feedback to officers before they finalise it for the Cabinet or Cabinet Member. An opportunity to provide specific comments (as per 1 above) is also possible. 4 To identify a forthcoming report that may merit a post- decision review at a later Committee meeting As part of its post-decision scrutiny and broader reviewing role, this would be where the Select Committee may wish to monitor the implementation of a certain Cabinet or Cabinet Member decision listed/taken at a later stage, i.e., to review its effectiveness after a period of 6 months. The Committee should note that this is different to the use of the post-decision scrutiny ‘call-in’ power which seeks to ask the Cabinet or Cabinet Member to formally re-consider a decision up to 5 working days after the decision notice has been issued. This is undertaken via the new Scrutiny Call-in App members of the relevant Committee. The Committee would add the matter to its multi- year work programme after a suitable time has elapsed upon the decision expected to be made by the Cabinet or Cabinet Member. Relevant service areas may be best to advise on the most appropriate time to review the matter once the decision is made. BACKGROUND PAPERS  Protocol on Overview & Scrutiny and Cabinet relations adopted by Council 12 September 2019  Scrutiny Call-in App

Status Consultation / Scrutiny Ref Business Item Further information Ward(s) NEW ITEM CABINET meeting Cabinet Member Shareholder Committee Full COUNCIL Cabinet Member(s) Responsible Relevant Committee Report Author Corporate Director Responsible Public or Private (with reason) Consultation related to any decision & planned scrutiny committee engagement 149 Provision of laboratory analysis on behalf of the Imported Food Office (Heathrow Airport) Cabinet will be asked to consider the appointment of supplier to undertake laboratory analysis on incoming food & feed products into the Imported Food Office operating at Heathrow Airport. 23 July Cllr Adam Bennett Residents Services Sam Doherty Dan Kennedy Private (3) 127 Provision of Tree Maintenance Service Following a procurement competitive process, Cabinet will consider a contract recommendation for a tree maintenance service which also include provision for reactive tree maintenance. N/A 23 July Cllr Wayne Bridges Residents Services Sophie Coughlan and Allison Mayo Dan Kennedy Private (3) SI Reports from Select Committees Reports, findings and recommendations for consideration by the Cabinet, when referred from the appropriate Committee. All 23 July TBC TBC Democratic Services Public SI Public Preview of matters to be considered in private A report to Cabinet to provide maximum transparency to residents on the private matters to be considered later in Part 2 of the Cabinet meeting and agenda. TBC 23 July TBC TBC Democratic Services Public SI Review of Council Constitution The Council may review it's Constitution on a regular basis and may make changes at any Council meeting. N/A 9 July 2026 Cllr Steve Tuckwell N/A Lloyd White Public SI Cabinet decisions by the Leader of the Council As there is no Cabinet meeting in August, the Leader of the Council may take decisions on behalf of the Cabinet or key decisions under urgency procedures, if required. Various Cllr Steve Tuckwell TBC Democratic Services Public / Private - TBD Various SI Reports from Select Committees Reports, findings and recommendations for consideration by the Cabinet, when referred from the appropriate Committee. All 17 September TBC TBC Democratic Services Public SI Public Preview of matters to be considered in private A report to Cabinet to provide maximum transparency to residents on the private matters to be considered later in Part 2 of the Cabinet meeting and agenda. TBC 17 September TBC TBC Democratic Services Public OCTOBER 2026 Decision-Maker Cabinet / Committee Leads & Officers JULY 2026 AUGUST 2026 SEPTEMBER 2026 1 Status Consultation / Scrutiny Ref Business Item Further information Ward(s) NEW ITEM CABINET meeting Cabinet Member Shareholder Committee Full COUNCIL Cabinet Member(s) Responsible Relevant Committee Report Author Corporate Director Responsible Public or Private (with reason) Consultation related to any decision & planned scrutiny committee engagement Decision-Maker Cabinet / Committee Leads & Officers 136 Corporate Peer Review The Local Government Association (LGA) conducts Corporate Peer Challenges to provide councils with constructive peer feedback on their performance and improvement strategies. Reports and action plans are published following these reviews, detailing findings and recommendations, which will be presented to Cabinet for consideration. N/A NEW ITEM 22 October Cllr Steve Tuckwell All LGA Tony Zaman / All Public 159 Strategic Climate Action Plan Hillingdon Council passed a Climate Change Declaration at its full Council meeting on 16 January 2020 which set out the ambition to become carbon neutral across the Council’s services by 2030. Cabinet will receive a progress update on it's latest Action Plan. All 22 October Cllr Adam Bennett Residents Services Ian Thynne Dan Kennedy Public Previous public Consultation / Select Committee 160 Transport for London Local Implementation Plan - Annual Spending Submission Cabinet will consider the Council's submission to Transport for London for funding on local transport infrastructure projects. All 22 October Cllr Wayne Bridges Residents Services Alan Tilly / Sophie Wilmot Dan Kennedy Public SI Reports from Select Committees Reports, findings and recommendations for consideration by the Cabinet, when referred from the appropriate Committee. All 22 October TBC TBC Democratic Services Public SI Public Preview of matters to be considered in private A report to Cabinet to provide maximum transparency to residents on the private matters to be considered later in Part 2 of the Cabinet meeting and agenda. TBC 22 October TBC TBC Democratic Services Public SI Reports from Select Committees Reports, findings and recommendations for consideration by the Cabinet, when referred from the appropriate Committee. All 19 November TBC TBC Democratic Services Public SI Public Preview of matters to be considered in private A report to Cabinet to provide maximum transparency to residents on the private matters to be considered later in Part 2 of the Cabinet meeting and agenda. TBC 19 November TBC TBC Democratic Services Public 82e West London Waste Plan (Policy Framework) Council will consider approval West London Waste Plan prior to examination. N/A 26 November Cllr Nick Denys N/A Gavin Polkinghorn / Elizabeth Bundred Woodward Dan Kennedy Public Statutory consultation and select committees SI Public Preview of matters to be considered in private A report to Cabinet to provide maximum transparency to residents on the private and confidential matters to be considered later in Part 2 of the Cabinet meeting and agenda. TBC 17 December TBC TBC Democratic Services Public NOVEMBER 2026 DECEMBER 2026 2 Status Consultation / Scrutiny Ref Business Item Further information Ward(s) NEW ITEM CABINET meeting Cabinet Member Shareholder Committee Full COUNCIL Cabinet Member(s) Responsible Relevant Committee Report Author Corporate Director Responsible Public or Private (with reason) Consultation related to any decision & planned scrutiny committee engagement Decision-Maker Cabinet / Committee Leads & Officers SI Reports from Select Committees Reports, findings and recommendations for consideration by the Cabinet, when referred from the appropriate Committee. All 17 December TBC TBC Democratic Services Public SI Urgent Cabinet- level decisions & interim decision- making (including emergency decisions) The Leader of the Council has the necessary authority to make decisions that would otherwise be reserved to the Cabinet, in the absence of a Cabinet meeting or in urgent circumstances. Any such decisions will be published in the usual way and reported to a subsequent Cabinet meeting for ratification. The Leader may also take emergency decisions without notice, which may be ratified at Cabinet later. Various Cabinet Member Decision - date TBC Cllr Steve Tuckwell TBC TBC Public / Private TBC SI Release of Capital Funds The release of all capital monies for capital spend and projects requires formal Member approval over £100k (or may be referred to the Cabinet) TBC Cabinet Member Decision - date TBC Cllr Eddie Lavery TBC various Public but some Private (1,2,3) Corporate Finance SI Petitions about matters under the control of the Cabinet Each month, Cabinet Members will consider a number of petitions received by local residents and decide on future action. Some petitions may be referred to a Petition Hearing where the lead petitioner and ward councillors can have their say directly to the Cabinet Member. These hearings will be scheduled on the Council's meeting calendar. TBC Cabinet Member Decision - date TBC All TBC Democratic Services Public SI Local Safety Schemes and Parking Revenue Account funded schemes To consider such local safety and road schemes, often following a petition that has been considered and to decide on future action. TBC Cabinet Member Decision - date TBC Cllr Wayne Bridges Residents Services Steve Austin Public Traffic Liaison Group SI Pedestrian Crossings To approve schemes to provide road crossing facilities. TBC Cabinet Member Decision - date TBC Cllr Wayne Bridges Residents Services Steve Austin Public SI To approve compensation payments To approve compensation payments in relation to any complaint to the Council in excess of £1000. n/a Cabinet Member Decision - date TBC All TBC various Private (1,2,3) SI Transport - Local Implementation Programme To agree Transport for London related Local Implementation Programme schemes for the public realm, parking, road safety, school travel, walking, cycling etc... TBC Cabinet Member Decision - date TBC Cllr Wayne Bridges Residents Services Steve Austin / Alan Tilly / Sophie Wilmot Public Schedule of Individual Cabinet Member Decisions that may be taken each month (standard items non key-decisions) 3 Status Consultation / Scrutiny Ref Business Item Further information Ward(s) NEW ITEM CABINET meeting Cabinet Member Shareholder Committee Full COUNCIL Cabinet Member(s) Responsible Relevant Committee Report Author Corporate Director Responsible Public or Private (with reason) Consultation related to any decision & planned scrutiny committee engagement Decision-Maker Cabinet / Committee Leads & Officers SI All Delegated Decisions by Cabinet to Cabinet Members, including tender and property decisions Where previously delegated by Cabinet, to make any necessary decisions, accept tenders, bids and authorise property decisions / transactions in accordance with the Constitution. TBC Cabinet Member Decision - date TBC All TBC various Public / Private (1,2,3) SI Chrysalis Programme of Environmental Improvements The Cabinet Member will be asked to consider the approval of projects under this initiative. Various Cabinet Member Decision - date TBC Cllr Adam Bennett Residents Services Neil O'Connor Public SI External funding bids To authorise the making of bids for external funding where there is no requirement for a financial commitment from the Council. n/a Cabinet Member Decision - date TBC All TBC various Public SI Response to key consultations that may impact upon the Borough A standard item to capture any emerging consultations from Government, the GLA or other public bodies and institutions that will impact upon the Borough. Where the deadline to respond cannot be met by the date of the Cabinet meeting, the Constitution allows the Cabinet Member to sign-off the response. TBC Cabinet Member Decision - date TBC All TBC various Public SI = Standard Item that may be considered each month/regularly The Cabinet's Forward Plan is an official document by the London Borough of Hillingdon, UK 4

Residents’ Services Select Committee – 7 July 2026 Classification: Public WORK PROGRAMME Committee name Residents’ Services Select Committee Officer reporting Liz Penny, Democratic Services Officer Papers with report Appendix A – Work Programme Ward All HEADLINES To enable the Committee to note future meeting dates and to forward plan its work for the current municipal year. RECOMMENDATION: That the Residents’ Services Select Committee considers the Work Programme report and agrees any amendments. SUPPORTING INFORMATION 1. The Committee's meetings will start at 7pm and the witnesses attending each of the meetings may include representatives from external organisations, some of whom travel from outside of the Borough. Forthcoming meeting dates are as follows: Meeting Date Room 10 June 2026 CR5 7 July 2026 CR5 9 September 2026 CR6 25 November 2026 CR5 19 January 2027 CR5 18 February 2027 CR5 18 March 2027 CR5 21 April 2027 CR5 Site Visits Members of the Residents’ Services Select Committee plan to undertake a number of site visits over the course of the municipal year including a planned visit to the Council’s CCTV control room on Wednesday 17 June. Implications on related Council policies The role of the Select Committees is to make recommendations on service changes and improvements to the Cabinet, who are responsible for the Council’s policy and direction. Residents’ Services Select Committee – 7 July 2026 Classification: Public How this report benefits Hillingdon residents Select Committees directly engage residents in developing policy proposals and recommendations to Cabinet - as such, Committees seek to improve the way the Council provides services to residents. Financial Implications None at this stage. Legal Implications None at this stage. BACKGROUND PAPERS Nil.

MULTI-YEAR WORK PROGRAMME 2026 - 2030 2026/27 May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr Jun 10 7 9 25 19 18 18 21 Review: tbc Policy Review Discussion and Guidance X Topic selection / scoping stage X Witness / evidence / consultation stage X X Findings, conclusions and recommendations Final review report agreement Target Cabinet Reporting Regular service & performance monitoring Infrastructure Funding Statement Update - November (comments for Cabinet in Dec) X Strategic Climate Action Plan progress report X Cabinet Forward Plan Monthly Monitoring X X X X X X X X X Parking Annual Report X Review of Draft 2027/28 Budget X Minutes of the AGM X One-off information items Introduction to Scrutiny X Service Briefing X Graffiti Removal X Environmental Enforcement Contract - APCOA X Woodland Management X Update on Hillingdon Cycle Strategy X Fleet Management X Update on Community Safety Strategy X Gold Standard and Emergency Planning - focus on resident interface in emergencies X CCTV Service X Platinum Jubilee Leisure Centre - resident experience X Residents' Associations X ASB inc Street Scene, neighbour disputes, complex cases, pest control and fly-tipping X Community Cohesion inc engagement with community reps and partner organisations X Health and Safety Service Update X Trading Standards inc business compliance, enforcement trends, food hygiene and food imports through Heathrow X Hillingdon Heritage Offer (and museum tour prior) X Voluntary Sector X Crime & Disorder - Statutory Scrutiny (themed) Safer Hillingdon Partnership Performance (plus British Transport Police annually) X X Past review delivery EV Infrastructure Strategy - Public Safety & Transport SC review update X Road Safety review update X Report deadline 29-May-26 26-Jun-26 28-Aug-26 13-Nov-26 08-Jan-27 08-Feb-26 08-Mar-26 09-Apr-26 Agenda publication date 02-Jun-26 29-Jun-26 01-Sep-26 17-Nov-26 11-Jan-27 10-Feb-26 10-Mar-26 13-Apr-26 Residents' Services Select Committee Ideas for Committee Site Visits - all tbc CCTV room - 17/6/26 Uxbridge museum - Fiona Sweet - 19 January 2027 Harmondsworth Barn - Fiona Sweet Manor Farm Heritage Site (plus library) - Fiona Sweet Battle of Britain Bunker - Fiona Sweet Eastcote House Gardens (meet volunteers) - Fiona Sweet Woodlands Visit (Ruislip Woods and Woodlands Centre) - Jordan Groves Tower blocks (ASB) Green spaces with high incidents of ASB to explore better lighting / CCTV A high street (ASB) Cranford Park - Fiona Sweet Southlands Art Centre - Fiona Sweet Enforcement visit Waste and Refuse - 2027/28 Volunteer Groups